General Motors
reviews and complaints

This is not a complaint. I just wanted to say Thank You to everyone that built my truck. I have been in two car crashes both pretty significant. My truck protected me and my family during the accidents and still lived after. I was recently hit in the back Bending the frame, bed, bumper. The truck still tried to Cary on. But I think now they will want to total it since it is so old and the damage is pretty pricy. Even though I had to buy it used it is a great truck. The truck had over performed in every task I asked of it and did extremely well I don't want to go on boring you with its hard life but I just wanted to say thank you, to all who made this truck a ROCK!
v/r
Jim Sheline

I have a 2010 Camaro SS that I bought after my husband Chris Hamel died. He was a District Sales Manager out of Atlanta. The Camaro was the last company car he drove.

After he passed away I bought the Camaro from Modern Chevrolet in Winston Salem, NC. It had about 6500 miles on it.

The Camaro has been kept in the garage all the time, plus regular oil changes. Last year I replaced all 4 tires and the battery.

NC has a vehicle inspection that needs to be done every year. So at the beginning of the month. I made an appt at Flow for the inspection. Drove it to the dealer pulled into the service bay. The car was running perfectly no engine light.

Took a seat in the waiting room and the service writer came in and said your car is running real rough. I said it always runs a little rough, it has a big engine. A few minutes later he comes in to waiting area again and says my car can't pass inspection. It's running rough, engine light is on.

I found this hard to believe. So I said just let me take it home and I'll talk to my son about it. Then he said well we can run a diagnostic on it for $50.00. So again I said I'll take it home and see what my son says. So they returned the car to me, and it indeed did not run smooth at all. It sounded like it was missing. Engine light was on, everything was lit up.

Talked to my son and he said take it to Ken who runs Armore Brake and Tire. He's honest and a good mechanic. Took it into Ken.

Ken calls me the next day. Sandy do you have someone angry or upset with you. Someone trying to get back at you, I said I don't think so. He said someone tampered with your car and pulled one of the spark plug wires. It's then that I told him I took it to Flow for an inspection and they said something was wrong with it.

Ken said the wire did not come off on its own someone pulled it off.

The car was running good until I took it to Flow, has less than 25, 000 miles on it. I strongly believe that the service writer or mechanic pulled that wire.

This is not my first incident with Flow. Brought a 2012 Cadillac in for an oil change. . I had less than 30, 000 miles, they said it neeeded new tires. I called Michelin and talked to them. They said no way my car needed tires. Have the dealer call us.

Flow is the closest dealer to me in Winston Salem. With the service they are giving no one is going to buy GM cars. Black Cadillac in Greensboro, NC has given me honest service. Never a problem. Flow needs to address this problem.

Thank you
Sandy Hamel
102 Castellum. Sq
Winston. Salem NC

[protected]

12/23/2016 purchased my vehicle new.
2/9/17 my check engine light came on. I took the car back to the dealership and was told there was a recall. GM was aware of the issue, but they had not solution at the time.
8/18/17 scheduled to have recall service work done.
9/1/17 - check engine light came on. Scheduled appt and took car to the dealership 9/6. The check engine light had gone off prior to the appt. They checked the code. It said it was due to a misfire, possibly from bad gas. They said to come back if the light came on again.
11/29/17 - check engine light came on. Car was hesitating and jerking upon stopping or accelerating. No loaner cars available. Checked the code. Said it was a pre-cat error. They cleared the code. Retested. Car tested fine. Sent me on my way and said to come back if the light came back on.
12/23/17 check engine light came on. Car hesitating. Error that engine power is reduced. Car would not accelerate. Seemed like the car was in 2nd gear. Scheduled appt. Took my car on 12/26/2017. Had the day off from work to finish holiday shopping which I was not able to do. No loaner available. Stuck with no transpiration all day. Got a shuttle ride home, but had to find a ride to get my vehicle later that day.Wire harness replaced
1/15/18 - check engine light on again. Going 80 on the freeway the car jerked as if it were going to cut out and the light came on. I was over 1 hour away from home. took my car for service. Replaced an oxygen sensors.
1/26/18 Car hesitating, clunking and cutting out or chugging while driving. Reduced engine power message came on and the car seemed to not shift out of 2nd gear. Accelerator pedal replaced
4/7/18 check engine light on again. Took the car back to the dealership oxygen sensors replaced again. At this time I was informed only one sensor was previously replaced so this time the replaced both.

Filed a lemon law complaint. At the pre-hearing I was asked if GM could evaluate my vehicle. I agreed. Personally I feel this should have been done when I started calling GM and opened my ticket. Nonetheless, I called the dealership and scheduled to take my car in.

5/14/18 on my way to the dealership the car stated hesitating, cutting out and would not accelerate. informed the dealership of this when I dropped it off. Catalytic converter was replaced.
8/29/18 car making a loud vibrating humming noise upon deceleration as well as clunking or jerking when coming to a stop. Rear wheel bearings replaced.
9/16/18 car still making intermittent rumbling noise upon deceleration. droppe dmy car off 9/21 picked car up 9/24 no repairs made. Could not replicate
10/17/18 car making popping and rubbing type noise when turning steering wheel all the way. Can't get vehicle and and get loaner for over a week.

Purchased a 2009 Chevy Cobalt with 14, 000 original miles. Good car until the lines to the fuel pump dry rotted this past August. Car only had 37, 647 miles on it and the lines dry rotted? My mechanic said I could get reimbursed for the $486.00 it cost us to repair it. Took it to the dealer. Dealer gave us paperwork to fill out and send in, said we would get reimbursed. Submitted all paperwork and spoke to customer service in August, was told we would be reimbursed. Never heard back, so today I call customer service and was told that I would NOT be reimbursed. Really? I am beyond upset but what am I to do?

We purchased the vehicle, a 2015 Chev Silverado 3500 from Don Wheaton Chev in Edmonton on Dec 10, 2015. We paid cash for the truck. At the time of sale, we received from Don Wheaton's Finance Manager, Tim Florek, the Carfax history report which clearly indicated the truck had no history of loss, structural damage, airbag deployment, odometer rollback, no accident or damage reported, no manufacturer recall. At the time of sale, Don Wheaton did not disclose any report of a lien against the truck. We owned the truck for almost three years and in September of 2018, we put the truck for sale through Canadian Remarketing Group of Calgary. At that time, Canadian Remarketing required a lien search, to be paid by myself. That lien search uncovered a lien effective November 25, 2015. This lien, I believe was known to the dealership, Don Wheaton, because it was in effect two weeks prior to the date that I purchased the truck from them, however, they did not disclose this information to me. I find this lack of disclosure to have been intentional and deceptive on their part. Additionally, at the time the truck was placed for sale through Canadian remarketing, it was uncovered that an accident with right rear fender damage had occurred September 18, 2015, a time frame of 3 months prior to my purchase of the truck from Don Wheaton. Again, this information was withheld and not disclosed to me at the time of purchase. The accident damage was estimated in the amount of $3, 002.34 and the repair amount was $2, 635.00. Again, I believe this lack of disclosure on the part of Don Wheaton was intentional and deceptive. The Financial Service Manager who completed all the paperwork for us at the time of sale in December 2015 was Tim Florek. So now in September 2018 when I listed my truck for sale with Canadian Remarketing, and this information was revealed during the process of listing and selling the truck, there were confusion and a delay in the sale of my truck and a considerable time involvement of the sales manager at Canadian Remarketing to consult with Don Wheaton and Carfax and Alberta Government Registries in order to try to resolve this matter. In the end, the lien was removed, and no more liens are in effect against the truck. However, I believe I was unable to obtain the full value price for the truck as a result of the accident/damage report having come to light.

I lease a 2016 equinox, which has regular maintenance, in April of 2018 had vehicle serviced and in doing so they tol me my brake pads are wearing but should in no doubt last till the end of the lease as I only had 16 months left, On October 09 took in for service again with an inspection to check the brakes as they were making a slight squealing noise after coming to a stop, and start to accelerate. Low in behold the service told me I needed new brake pads and rotors turned as they were down to bare metal. which was caused by the brake pads being caught in the caliper brackets due to rust., I notifeid Chevrolet Corporate and received a case number, as I felt it was a defect not a wear and tear item, not in 5 months should they have gone from 5mm to bare metal as I am lucky if I drive a whole total of 7500 miles per year, so this is about 3000 miles from 5 mm to ziltch. They told me it would not be covered and there was nothing they could do. . this is crap. I have owned many chevrolet and never in my entire life have I had to replace brakes and have rotors turned in 20 thousand miles. It is not the fault of the dealer, This one I blame on Chevrolet.

2014 chev 1500 silverado a/c condenser leaking again replaced in 2015 46000km now 3 years later 2018 at 100, 000 leaking at the same place in 2015 they put the same problem condenser in now i here theres been one with more protection this should be a recall all my gm buddys have the same problem and they want me to pay 75% how about i pay 25% and you pay 75%

Today (10/11/2018), I submitted a complaint to the NHTSA, as follows:
"Takata Recall - received NHTSA recall #2049151 GM # 16V381, in 2016. I've called McKinney TX GMC Buick numerous times over the past 2 years & have been told repeatedly that parts are not available. Today I called & spoke with a GM REP (ph# [protected]). I was told that MY particular VIN is not included in the recall & is safe to drive (he read me a long statement that I'm sure GM tells them to read). This is the first time, after TWO YEARS & numerous calls with my dealer & GM, that anyone mentioned this. When I asked him why, when I enter my VIN in their website search, it says my vehicle IS at risk, he couldn't answer. Since receiving the original notice over 2 years ago, I've purposely limited the miles driven on my 10-yr-old truck, BECAUSE of their recall letter. Now, they're saying the letter was wrong, but they're not willing to send me something stating that. I have ZERO faith in what that GM rep told me, & I'm really hesitant to drive my vehicle on the highway.
Please advise if my vehicle is, indeed safe to drive, or whether I need to continue pursuing GM for repairs. If they can put safe airbags in a new truck, why can't they put one in mine?"

I bought a used Chevy Cruz 2014 in late 2016 at Surf City Auto Group, DBA Huntington Beach CDJ Ram dealer. Loved the car and thought all was well. Yesterday my son was waxing the car for me when we noticed small white spots all over hood and top of car. When I inspected, I noticed the spots are peels on the car. I am sick about this. I checked on line and saw that this was a problem even in 2012. What do I do? I hate the idea that I am still paying on a car which the finish is peeling. Who do I contact? This should be made right.

October 11 2018.

My name is Stephanie A George.

In February 2018 I purchased a 2014 Chevrolet Traverse. When I brought the vehicle back to McFarlene GMC located in Petrolia, ON Canada, there was no oil on the dipstick. I had drove 5, 000 km since my purchase of the vehicle. Odometer reading was approx. 113, 000km. I began oil consumption testing immediately as per mechanics at the dealership. Since then I have been in contact with GM Customer Service rep by the name of Marc. It is now October and GM is STILL giving me the run around and have not yet fixed the engine of my vehicle. When I phoned GM customer service this morning, it was brought to my attention that in July, GM had cancelled my service request as per note in their system. According to the notes, I have not returned any phone calls made to myself. THIS IS A LIE! I had attempted to contact this Marc person SEVERAL times and he has not returned my phone calls. I have left several voicemails. The woman I spoke with also said that emails were sent to myself which is a lie as well. I have not recieved ONE email from GM. The history in my email is evidence of this. I have been struggling for 8 months now to get the engine fixed in my traverse which no such luck. First I had to do oil consumption. Then GM wants me to check the purge valve ( this effects emissions NOT oil consumption). I phoned the dealership this morning and they want me to continue oil consumption as directed by GM! AGAIN! It is clear to me that GM is avoiding having to fix my engine and dragging this process out until my mileage goes over the power train warranty. My current mileage is now approx. 148861km. The customer service reps are NOT documenting properly and in fact lying in their notes! As I had stated in July when I spoke to a rep, I am going to seek legal council if this issue is not fixed. I am due to deliver a baby at the end of November and GM has provided me with no help to fix the engine of my traverse. So what happens if my engine blows while transporting my children? And we all are seriously injured? One heck of a lawsuit that will be. IF WE SURVIVE! I expect this issue to be resolved ASAP or I will be forced to contact my lawyer and commence legal action against GM as well as McFarlene GMC in Petrolia. This is obsurd! My father had the same issue with his GMC Sierra in which case GM did nothing to fix. As a result he switched to Dodge. Now I am having the same issue with my Chevrolet and I expect GM to be held accountable for their product. ESPECIALLY if this vehicle is just 4 years old and new to myself. I expect GM to stand behind their product and get it fixed immediately! I am tired of GM doing nothing about this after 8 months of owning the vehicle! As stated by the mechanics at McFarlene, even GM's engineers do not believe that the purge valve is the cause of the problem! They know it is the engine and they know it needs to be repaired! They have known all along! I expect GM to fix their product and cover the costs immediately! Documentation on my end has been recorded should this matter end up in the court of justice. I expect the proper steps to be taken immediately.

I purchased my 2015 GMC Acadia a year ago. On September 4, 2018 my Power steering went out as I was getting on the highway and I was in an accident. Since the accident I have done a lot of research about how this could have happened, especially since the GMC dealership is the only place I took the vehicle for service. How could this happen? So I found out that the power steering loss is a common problem and GM has known about it since 2007. They even have a "special coverage adjustment" for this exact issue: 14329- Loss Of Power Steering Assist. It specifically list Buick Enclave, Chevrolet Traverse, GMC Acadia and Saturn Outlook and the years ranging from [protected]. Yes my Acadia is a 2015 so I am outside of the special coverage. What kind of research is that if you do not read the entire document, just because your specific vehicle year is not listed. I quote word for word what this special coverage adjustment says "Dealers are to refer to the General Motors Service Polices and Procedures Manual, Section 1.4.1.B- Vehicles Outside of the Special Coverage Adjustment, for guidelines on handling vehicles that are not in this special coverage but may be displaying the same condition"( this includes my 2015).Then it goes on to explain the condition and what a driver may experience when the power steering loss occurs. This document is signed by Jim Moloney General Director Customer and Relationship Services. Well what the fine print does not tell you is, if your in an accident they do not honor this document and the reason it is not honored is because they cannot say for sure if the power steering was damaged in the accident or if it truly was the cause and they do not want the liability of the accident to fall on them. I called and left a voicemail for Geri the GM customer relations specialist assigned to my claim, no call back. This is how GM treats their customers? GM you are responsible for your product especially when you know it is defective, if it was not a common problem you would not have the "special coverage adjustment". It is sad that a company of your size and revenue won't eat the 5, 000 dollar cost to rectify this situation. The fact is I would have never been in that accident if your product was not put on the market with a defective power steering system. The 40, 000 I paid for the vehicle was not enough you need my 5, 000 dollars to fix your mess. I am also out the cost of my deductible, because of your defective product and I am out the diminished value of the car because it was in an accident because of your neglect to fix a problem that you have been aware since 2007. Wow I the customer really got screwed. Even though the customer is the reason you are as successful as you are.

Side airbags deployed for no reason. I was going 30 mph. The Tahoe had a full service in July 2018 and passed inspection, front end work, new tires and wheels, alignment, new tint. 6 Oct 2018, after picking up my daughter and her friend from a local restaurant I took a left down a county road. Went over railroad tracks and hit a couple of potholes drove a few seconds and bam bam bam. I was not driving fast 30 mph. All sides of the side impact airbags on driver and passenger side went off. No accident or damage to my vehicle. No injuries. Not sure what happened. It was all of the sudden and very unexpected. I dropped off my daughter and her friend off down the road and cut the airbags down. I drove home.

The top headliner separated from the roof. Parts of the line and seat belt broke off and went flying. Seatbelts locked up driver/passenger side. All lights came on including flashers.

I have no clue what caused this.

I probably will not buy another GMC product. That all I have had for years. The last two vehicles have had transmission problems. I've been told you cannot repair the transmission and have to have them completely replaced. Plus numerous other things that have gone wrong and fixed either under warranty or out of my pocket. I only have 142, 000 miles on this vehicle and I am faithful in getting oil changes and my tires rotated. I just to my vehicle to a dealer ship to look at it and after looking up the history they suggested I get rid of this vehicle. Advised I might get another 40, 000 miles or not. I have elderly parents that I am always taking to appoints and other things plus a family member with lots of doctor's appointments. I need something dependable and eating me up with costs. This vehicle has always had problems from day one. It kept making a popping noise which I was told the tires where adjusting ? It has a bad shaking in the steering wheel when driving and when I brake. The dealership turned the rotors but it still does the same think. The power window on the passenger side will not go up from the driver's side. The back driver's window is beginning to not work. The vehicle has numerous rattling sounds. The vehicle has never been wrecked. I just think things should be better. Thanks you for your time. If anything can be done for this lemon I sure would appreciate it.

[protected] (d) -customer service rep, name: Damon, rep number 35208
Refused to state his last name, so his rep number is probably fake too.
Rude guy and talked like he did not go to school or any training in customer service.
Yelled at me and made me to explain my problem over and over. When I asked for his supervisor, he wouldn't pass me to his supervisor! He immediately redirect me to another customer rep. What a punk. Who hired these people? GM you can do better than this.

I'm very disappointed and furious ! it took me 20 month to receive my truck, despite I order specific things, truck come without my items dealer install them aftermarket, i'm not sure it they are right?,
after all this hard time,
Now my truck is having mechanical problems. motor shut off,
5 days losing work, 2 dealer mechanic shop can't figure it out what the problems?
they claim sensor 02 malfunction, I'm not sure about this ?
sensor never shot off my motor in my old 1997 silverado,
Manage advisor at keys chevy motors in V nuys .ca. not sure,
they going to change sensor 02 ?
I'm not sure they know what they doing
Is this reliable GM company>|? its new truck hardly 400 miles on it?
any one can help? or explain?

Hi, I'm very disappointed. My car have been in the Auto Nation dealer at Le Jeune and 8 st Miami Fl for two weeks "under diagnostic" that's insane. This is a lease car. I brought it on Tuesday Sept 25 because it was making a noise when it turns left, and I was told that I have to leave my car for a week, by the way they didn't have an equal courtesy car to offer they just had one car in the dealer to offer me, a Malibu... Hello I'm paying for a traverse and you give me a courtesy car a Malibu... . The point is that it have been two weeks since I left my car and I still not getting an answer of what my car have. This is a shame, I'm seriously considering to change my car brand to another who give a better services to their customer, this is the fourth car that we lease with Chevrolet (the first one with AutoNation leader at LeJeune and 8st Miami) for me is going to be the last one here.

I've had my vehicle for 4 years and lately, it immediately reduce speed while driving to 20 then 0 miles per hour and I almost been in 2 accidents. I contacted GM and was assigned a senior advisor and never received a called me back. The car was at the dealership for a week. They were not able to find the problem. I can't drive this car. I'm in fear I may cause an accident. This car is 4 years old and should not be doing this. I took pictures of all the different alert messages that came on the dashboard when the engine and power reduced then shutdown. The alerts are service stability track, traction control off an engine power is reduced. I filed a complaint with the Attorney General's office after almost being in 2 different accidents. I've had my vehicle for 4 years and lately, it immediately reduce speed while driving to 20 then 0 miles per hour and I almost been in 2 accidents. I contacted GM and was assigned a senior adviser which never caught me back. The car has been at the dealership for a week, because they're trying to find the problem and was not able to do so. I can I drive this car I miss fear I may cause an accident. This car is 4 years old and should not be doing this period I took pictures of all the different alert messages that came on the dashboard when the engine and power reduced then shutdown. The alerts are service stability track, traction control and engine power is reduced. I filed a complaint with the Attorney General's office after almost being in 2 different accidents. I pray General Motors will do right by it's customers and not put them in harms way with defective products.

Date Written: 10/03/18 GM Case #8-[protected]

On 10/2/18, at approximately 9:30 pm, I was traveling on I-94 East Bound between the Lawton and Paw Paw exit. My 2015 Chevy Cruze began to overheat. The on board monitoring system was calling for an immediate stop and complete shutdown, which I complied with. A quick inspection verified the cooling system had failed and I was stranded on an interstate highway.

x--------------------o-----------------x------------------x--------------x--------------home
Lawrence Breakdown Paw Paw Mattawan DeNooyer
/---------------------6 miles---------------17 miles----------23miles---------32miles

I was only thinking about safety and how to remove my vehicle and myself off the highway. I called for a tow and had removed the car and myself from the danger zone. The first thing I was asked was where do I want to take the car. Going East, my home was (all distances are approximates) 35 miles. I lived in Mattawan, while my children were in school, for 12 years and had created a friendship with the owner of Lube Express, a local well known automobile service business. I still use them for all my auto needs. Mattawan was 16 miles from my stranded position. I asked to take the car there.

I home care my 90 year old mother, (two shoulder replacements and one hip replacement), along with transporting my wife to and from work, (we have one car). I am panicking over the loss of the car for even one day, (rentals, uber, cabs…). I called the owner of lube express, (We have formed a friendship), and asked for a huge favor. I asked for, at 10:00 pm, and received being treated to a first repair of the day (work commenced at 7:00am on the morning of 10-3-18). I was home by 12 midnight. (Note: The car was completely fixed by 10:45am on 10-3-18)

Once in Mattawan, I received a ride from Mattawan to Home from my Son-In-Law and he suggested I might look into the manufacturer's warranty. I worked on the computer to find a copy of the warranty, (mine was in the glove compartment), and could not locate one. However, I found, at autobytel.com, that the power train was guaranteed for 100, 000 miles/60 months. In the "These parts are covered" was "Water Pump". I was ecstatic! I further found the FTC article under consumer information, "Auto Warranties & Routine Maintenance". I was very pleased to read "What is a Warranty?" and "Do I have to use the dealer for repairs and Maintenance to keep my warranty in effect?"

With my research in hand and after picking up my vehicle at 11:00 am on 10-3-18, and doing my in home care visit, I went home to find the procedure to apply for reimbursement. The total process was a complete nightmare and waste of hours on the phone.

GM sent me to the DeNooyer dealership to complete any applications. William Garnett, Customer Service Manager at DeNooyer Chevrolet, Kalamazoo, MI, spent some time with me and offered to contact his dealer representative. I was grateful and left with a promise of a phone call by 5:00 pm. The phone call came and I was told I didn't have a right to submit a claim because I didn't use a Certified Chevrolet Service Center. However, if it were a Sunday, Holiday or emergency, I would have a claim. I was told my only recourse was to call the original GM complaint number. I explained the time line of events and the fact it was an emergency due to care requirements of my mother. I asked to speak to the Rep. and was told he only deals with dealers. I asked for a name and was told no.

I returned home and called the [protected] customer service number and talked with "Liz" who was polite, patient and completely lacking any empathy. She agreed that my excuse was not satisfactory to allow an application to be completed. I asked for this to be put in writing and was told "NO". I could have an email with my case number. I asked for the location on the WEB where I could get an application to submit and was denied. So, I can't get a formal denial to my request because they verbally told me NO and that meets their requirements.

I asked for and talked with Liz's supervisory and was told the same thing, (total phone time 2:43 mimutes.

I am wondering why names and information were not given?

Date Written: 10/06/18 FTC Reference #[protected]

The above information was sent to the FTC on 10/04/18 at approximately 12:30 am. Today I found the "GM Powertrain Warranty Form" and have inserted the last paragraph of the application as follows:

Note: The Paragraph would not transfer to this format.

This is very different from the ridged, unwavering position that "Liz" and her supervisor took, (listen to recording, PLEASE), while I was articulating my position. I would especially point your attention to "e.g. weekends, evening, etc.".

I would like to speak with a GM representative with the knowledge and authority to fulfill the obligations of the GM warranty.

Sincerely,
Kevin

On October 1, 2018, I was driving along a curvy roadway when I abruptly last the power steering in my truck. I had a difficult time maintaining control and finally was able to make it to the dealership. The truck has 26, 430 miles and is out of warranty. The dealer repaired the vehicle to the tune of $712. for a new steering gear. Said the steering is electronic. I am very upset. I am a long time GM customer. and would expect better long term service for this type of truck. My brother-in-law had the same problem with a 2018 Traverse in Florida on a six lane highway. The dealer said there are no recalls. GM has a big problem if this is happening in other places. The service people seem to know that the vehicle was not equipped with power steering that I have been accustomed to.

My name is Alexis Melendez Santiago. I was at the dealership this past Tuesday, October 2nd. I was there with my wife trying to lease a car with the idea of lease the car with PenFed. A few times I asked to lease with PenFed and I was told that I should wait for Finance Department (Hamza Aziz). Mr. Aziz told us that the lowest percentage available for me was a 7.5% with TD Auto Financial. He never gave us the opportunity to call PenFed. He just told us that we can refinance the car with PenFed. We signed the documents and drove the car home.

Next day, my wife returned to the dealership and asked Mr. Aziz why we had an interest percentage so high and his answer was that was the lowest percentage he had found and never told my wife what were the other banks percentages.

We came back to dealer on Saturday October 6th with a few questions about the finance decision and the percentage given to us. We were received by Ariel Sandy. When I inquired about the other banks percentages, he told me that the other banks had higher interest and TD Bank was the one eith the lowest interest percentage. Then I asked him to see the other banks offers and he just told me "no". I asked why and he said "because I dont have to show it to you, cause I don't want to" in a very rude way. I asked again why was that and that I have the right to see what they offer me and he started to talk with an aggressive and rude attitude. He start rising his voice and said that if I signed the contract I could not do anything. All of this in front of my son. Then I kept quiet and he started to talk to my wife when suddenly he said I was recording the conversation and left the room.

After that, my wife heard when he said to Nelson Lopez "by law nobody could talk with those inmigrants". Then Nelson said to my wife "by law I can't talk with you".

This needs to be addressed because we felt disrespected and mistreated. I hope I can hear from you soon.

Respectfully,
Alexis Meléndez Santiago