General Electric
Reviews and Complaints

Find the evidence that this has also happened to others who own this model of GE oven. Go to the sites where people buy this type of thing and review it and see if they talk about the same problem. Collect all that information and when you call GE get names, numbers, times and any department title or extension number. If your warranty says the labor should be covered, sue them. That is dangerous. And if it has happened to other people for the same reason it happened to you, it may even be time to file a class action lawsuit. Send them the evidence if you must by fax and tell them you will make good on your threat. If you have a receipt proving that you purchased the oven and it was still in warranty when the defect was found, they must cover it!

ROFLMFAO! It was dirty? waah! The customer service people was probably laughing so hard that they couldn't take you seriously! Have you ever set foot in a warehouse? It is dusty and dirty and people naturally sweat when doing physical labor, that normally causes fingerprints to linger. To make matters even worse, those delivery trucks don't have showers!

BEWARE OF GENERAL ELECTRIC PRODUCTS. THIS COMPANY DOES NOT BACK THEIR PRODUCTS, AND THEIR CONSUMER RELATIONS DEPARTMENT HAS NO IDEA HOW TO TREAT THEIR CUSTOMERS.
We have a three month old GE Cafe Series refrigerator and have already had a service call on it due to a very noisy rattling compressor, a sticking water dispenser button, and peeling silver tape that covers the front of the shelves and drawers. The service person fixed the sticking button, told us that the refrigerator is "just loud" and replaced the two peeling shelves. We now have two more peeling crisper drawers and when I called GE this morning I was told that the warranty on this refrigerator does not cover defective decorative issues. When I asked what I was supposed to do the representative told me I could pay for a service call, or I could try to talk to the supplier, but that the Manufacturer's Warranty was very clear and she could not help me...
I WILL NEVER PURCHASE ANOTHER GE PRODUCT!

I purchased the GE CAFE SERIES side x side refrigerator approx 6m ago and it has been a nightmare. The first refrigerator that was delivered was eventually replaced, not by GE but by Lowes. Was not long until the replacement refrigerator started doing the same thing as the original one. The Keurig works for a short time and then does not function. The water does not dispense through the cartridge instead it leaves you with an empty cup of coffee and the water leaks into the door which then releases through the bottom of the door and inside the refrigerator/freezer and onto the floor. When you open the door the keurig is located on the water pours out all over . I have had GE service out multiple times, they say its the cartridge getting clogged so they send a new cartridge, works for 2 cups of coffee and back to the same problem. Now the ice maker is not producing ice as it should. I am extremely frustrated with the quality of this very expensive refrigerator.

I also have a GE Profile side by side refrigerator that is currently about 94 deg. Sometimes the light stays on and heats it up. This is the second time in 3 days it has done this. I dread having to deal with the expensive and ignorant GE repair people.

We bought GE Profile Refrigerator and GE Profile Dishwasher about 3 months ago and both of them are not working properly

GE Profile Refrigerator compressor make huge tremendous noise and GE dined to replace the compressor since it will bring more issue to a unit and GE Profile Dishwasher does not clean dishes and also smart dispenser on dishwasher does not function properly. We will never buy GE appliance again. GE profile appliances are expensive and they do not work proper and GE has the worst customer service where they do not care about customers after they sell their junk appliances

We had 5 service calls for two new appliances and one of the call, technician did not show up and all the other 4 service call, technician refused to fix the problem. Technician also refuse to replace the refund the product as well and to deal with GE customer service rep is the worst experience because they do not listen your problem and they do think we are calling just for refund or replacement. They do not have any plan or curtsy to help the customers. I would stay, STAY AWAY FROM GE APPLIANCE

FYI:

If you bought the extended warranty through another company, they are the ones who are wronging you by not honoring the warranty. You need to name the name of the company that actually denied you the service. Calling GE if some independent warranty provider is now covering your item after the factory warranty expires would be a mistake. Keep ALL paperwork and receipts and make sure you are complaining to the right person.

GE should offered an equivalent model replacement if they truly cannot repair the one you own. There are also laws, I believe, about how long a company must continue to produce parts, whether the parts are for a vacuum cleaner, an ink refill for an office printer or a dishwasher. A company simply cannot bring out a product one or two years back and then discontinue all serviceable parts a year or two later. That's probably illegal in your state. And if you have the extended warranty read it, because it will say somewhere in there that you will receive an equivalent replacement in the event that nothing can be done to repair your item. This idea that the product was custom made just to repair your dishwasher is probably a lie. These companies will keep on running circles around their baffled customers until their customers read up and get smart and are willing to play hardball. Don't buy into this idea that they don't know about your problem or closed the ticket. They are willfully denying the warranty coverage and that, in itself, is probably a breach of the law if it can be proven.

Contact your attorney general (state) or your state department of consumer affairs to learn your rights. Until we consumers know our rights, they will take advantage of our ignorance.

Consumers, in general, should understand that the government or an attorney's office is where to go for help because there is usually an office or department for every type of consumer concern, and certain states give you even more rights under warranty than the manufacturer does. So don't take some low level GE employee's word for what is legal or not (regarding lemon law or anything else). It is even illegal for them to give you legal counsel without a license!

The GE Profile Washers are the worst. I bought a new washer 3 monhths back and right now it is unbalanced and make a lot of noise viabrating violently due to being unbalanced. I'm so disappointed with it I know I'll never buy a GE product again. I'm not sure if I should get some one to fix it or just get another brandname that works. Ay comments or suggestions welcome.

Thanks
Jack

I wholeheartedly agree with all the complaints. I'm having the same issues and I am NEVER giving GE any business again, EVER!

This is Megan from GE, sorry to hear about the issues with your washer. Please email me at eresponse@ge.com if you'd like me to look into it for you.

I have the same GE front loader WCVH68OOJWW and have been given the same BS about the 16 pound load. I have found no tricks to getting it to spin. I have had the machine swapped out with a new one from GE and the new one does the exact same thing. I can't do laundry this way with 2 children under 3! I am hoping the appliance store I bought it at will take it back... this has been going on for 3 months now!

I have just gotten a g e front loader modelwbvh6240.IAM HAVING A TIME WITH IT. IT WILL NOT SPEND THE CLOTHES WELL ENOUGH TO EVEN DRY.I REALLY MADE A MISTAKE, I NEED TO RETURN IT TO LOWES.THANKS JUDY

I ALSO GOT A G E FRONT LOAD, IT IS AWFUL, IT WILL NOT SPIN THE CLOTHES AT ALL.IT IS SO MUCH TROUBLE.WISH I WOULD HAVE SEEN IT AT LOWES.

I have a GE front loader model WCVH68OOJWW. It will not spin dry anything on the color setting. I have had the mother board replaced and 6 service calls in less than 4 months. I finally called Customer Relations [protected]) to ask for an exchange. They setup one last appointment so they could speak to the technician and then did so at a time when they were no longer working. So, one more wasted appointment with the technical support department telling the technician that they only certify the spin cycle with 16 pounds of clothes and the reason we can't get the spin cycle to work correctly is we are not meeting their specification.

So, GE washers are NOT automatic. You must open the door and manually re-distribute the load before and during the spin cycle to get it to work...unless you put in 16 pounds of clothes...what a bunch of BS. The lemon laws in CA will make them eat this washer and so will I...not to mention Home Depot which hasn't been paid.

I today have had enough of GE and will never purchase another appliance from them. I have a dryer that's just 2 years old and every part needed replacement. First replacement for timer which had sparks they fixed for nothing but i paid $100.00 for serviceman. Today I need a new motor and they offered me the part for $50.00 plus I would have to pay labor and the $100.00 fee again. Customer service was nasty and he couldn't tell me how much labor would be. It that ridiculous. I use to have dryers that would last 10 years. I sent certified letters to ceo and customer relations asking for reimbursement and that I will buy a product from another company. I will take them to small claims court just to aggravate them...a big corporation like that doesn't care about anything but money.

First let me say that I own at least 6 GE appliances, totaling more than $3000. Each appliance has either been in need of repair or has required total replacing. I will never again buy another GE appliance. I can understand that a single appliance breaks - no problem... things happen. Thats why we have repair companies; but... washer, dryer, refrigerator, microwave, dishwasher - all "top of the line" - broken... each one needing repair, as if there was some sort of timepiece inside of each one indicating EXACTLY when the warranty period would run out.

The single greatest complaint I have is of an appliance I has services during a warranty period - I opted not to have the costly repair done on a refrigerator. A month later, I received a bill for nearly $100 for a service call that did nothing other than diagnose a problem and then leave. I attempted to deal with "customer service" but that proved to be a waste of time - either I would get hung up on by the automated service, or have to deal with some imbicil that would resfuse to pursue any option other than billing me the full amount.

I actually made it through to Mark Pfeiffer, of GE "Customer Service" - the focus of my Formal Letter of Complaint - and the SOB forwarded my account to collections, after my having told him that I already mailed the payment.

I am through with GE and I strongly encourage anyone who wishes not to deal with this type of customer-disservice to follow suit!

After calling customer service or should I say CUSTOMER NO SERVICE and telling them I had a problem with a new GE Telephone that I had brought about 4 months ago, I told the person that I talked to, what I did to try to fix the problem as listed in the troubleshooting guide but this person did not have a clue and did not know any thing, why have a person in customer just sit there and answer the phone and not know anything, I can now see why these big companys are going under, no one cares and nobody know from nothing. After about a day I e-mail CUSTOMER NO SERVICE again told them again what I did in the troubleshooting guide, sent off the e-mail and have still not got a reply back. What a company to deal with, I guess if the CEO of this company does not care, why should the employees? Good luck if you buy a GENERAL ELECTRIC product, you will need it.

Never, never again with GE. I bought their Monogram refrigerator -- I've owned it 5 years and have had to empty the refrigerator 7 times because it stops working. I have spent over $1300 repairing the refrigerator and have replaced almost every part (except the compressor). Their "service" staff have offered to sell me another refrigerator at a discount -- as if I would ever put another GE product in my home.

I bought a GE dishwasher in September of 2008. I have had the service technician out 3 times. Finally this last time they wanted to charge me $189 to repair a $500 dishwasher that is less than one year old. I will never purchase another GE product again.

I agree with anyone who complains about GE. Especially those gawd awful people who are their "Customer relations". I have been fighting with GE for over three months about a defective wall oven. I have talked witha dozen of these "So called - customers relations personnel" and I can tell you for a fact they are the most uncooperative, arogant people you should not have to deal with. I have written three (3) letters to the President of the company and have not even received a "kiss my A-- response. I WILL NEVER BUY ANOTHER GE PRODUCT, AND WILL AS I TOLD THE PRESIDENT THAT I WILL CONTINUE TO DISTRIBUTE FLIERS BAD MOUTHING GE AND CONTINUE TO TAKE MY POSTER TO EVERY STORE THAT SELLS GE PRODUCTS. I EVEN HAVE A SIGN FOR MY TRUCK.

E D ROACH
PICAYUNE, MS
threefingeredsafetyman@yahoo.com

I got a used GE Profile, same model, from my sister. I absolutely HATE this machine. I just did a load of some of my nice dark winter clothes and there is hideous lint on every single piece of clothing so severe I could just scream. I can rinse and double rinse and the lint will persist. When I first had the problem, I looked on line and got all the troubleshooting recommendations. All the parts that could be opened or accessed were cleaned. I did hot water loads with washer cleaner tablets and then more with bleach. I use vinegar in the loads. i don't use too much wash detergent. None of these efforts improved the performance in the least bit. I will be getting a new machine as soon as possible. I hate to waste resources, but this machine is going to the dump. I would feel terrible giving it away to my worst enemy.

We are having the same difficulty with lint. It is very frustrating. Lint shows up on everything washed. We have to brush the lint off of everything washed and even have to rerinse the dark clothing. We are very pleased with all of the other features with the except of this problem.

same problem, same machine.

having the same identical problem with the same machine

galletly@sbcglobal.net

In November 2009 we purchased new GE model WPRE6150k2wt (one without an agitator). It has been leaving lint on the clothes from the get-go. Same house and plumbing - just disconnected old Maytag (lasted a whopping 7 years with two empty nesters albeit no lint with any of various load combinations) and hooked up the GE. Tried manually over riding auto load size so plenty of rinse water. Tried all the different settings- with and without extra rinse. . I am doing the same everyday loads I have been dong for 40 years in God knows how many various brands and types of machines and now with the new high falutin, easier to use than ever machine, all of a sudden it's MY fault the clothes have lint on every load. Were all those machines over the past 40 years that didn't produce lint with the same wash loads one-of-a kind mutations? We went to the dealer. They say use HE detergent. January 2010, purchased and tried the HE detergent and still clothes covered with lint.

I purchased a hot water heater on 11/09/08, installed it on 11/10/08. The water heater didnt work. I was told the service people would be out in 24hrs to fix. But to my surprise they have 24hrs to call me to set up an appointment. The appointment was set up for 11/13/08. So I am suppose to be shower less for four days. The customer service people on the phone have very poor phone edicat, they are talking to me like the broken water heater is my fault. I will never in life buy another GE product!

Yikes, I just had the same machine delivered Thursday 2/5/09. It doesn't seem to agitate properly and hot water fill is warm at best. I have a tech coming in 2 days. I bought this machine as it was rated in consumer reports as a best buy in their Feb. 2009 magazine.

We have a GE Profile Refridgerator that is 4 years old. It stopped cooling and we called GE and asked about servicing it since it was still under warranty (5 years). They said that we could get any repair company to come out. We did so and it did not fix the problem. We then finally were able to get the dealer where we bought it from to look at it and it still did not get fixed. We called GE again and they said now we needed to get an authorized GE service company to fix and then gave us a name. They still did not fix it and now I have gone around and around with GE on the phone. We have been without the fridge for 2 1/2 months and now are finally sending out the parts. Better yet, mind you it is still under warranty, they offered a pro-rated discount for new fridge that was only $300 lower than the sticker price for a new one.

We will not purchase another GE product based on our hassel and the lack of consideration that GE has provided for one of their appliances that is still under warranty!

I HAVE 6 G.E APPLIANCES IN MY HOME. IN 2003 I PURCHASED A BRAND NEW HOME. I BOUGHT 6 G.E. APPLIANCES FOR MY NEW $400, 000.OO LOVELY HOME. 2005 LAUNDRY WASHER DIED. GE PUT IN A NEW MOTOR. $225.00. I PAID. A MONTH LATER THE GE REFRIGERATOR CONKED OUT. PUT IN A NEW CIRCUIT BOARD. $180.00 I PAID. 2 MONTHS LATER, SAME WASHER DIED. GE CONNECTED 2 WIRES, SAID THE MOTOR REMOVED WAS STILL GOOD. $85.00 I PAID. LAST FEW MONTHS I NOTICED A DEFECT WITH THE BROILER. NOBODY CARES AT GE. THE EXCECUTIVE I SPOKE WITH SAID I SHOULD HAVE NOTIFIED GE WHITHIN 1 YEAR FOR THE WARRANTY. I SAID" I AM NOT A PERSON WHO COOKS. I BOIL WATER AND FRY EGGS, I NEVER HAD OCCASION TO USE A BROILER. WHEN MY LADY MOVED INTO MY HOUSE, SHE COMPLAINED THAT THE BROILER DOES NOT WORK. SHE IS AN EXCELLENT COOK. I WAS NOT CONCERNED AT THAT TIME BECAUSE I HAD NOT EVER USED A BROILER. MR WATTS SAYS, BECAUSE I DIDNT NOTIFY GE, I AM NOT COVERED FOR THEIR DEFECT. IT WAS BEYOND 1 YEAR FOR THE WARRANTY. THANK YOU G. E.

We have a GE Monogram 12" Compact. Actually we're on our second one. The first one required repair so often that they finally replaced. The second one has already been repaired twice. In all cases its been the drive unit. This is an extremely weak product and service is poor. Avoid. Unless all the others are worse? I'll be finding out.

I have had issues with one of GEs high end microwaves. After a half dozen visits by the techies and a dozen calls to customer service, all of which yieded nothing but frustration, I finally wrote a letter to the President of the Appliance Division. To his credit, he personally called to apologize and after some discussion, he agreed to exchange the unit with a newer version that was in reality a significant upgrade. Other than some nuisance issues with the electronic controls, which are easily remedied when they occur, the unit has worked fine ever since.

The problem, like with most big companies, they don't authorize their customer service people to make decisions. Yes, they would probably have to train them better and most likely have to pay more to get people with good judgment but it would save them in the long run and certainly improve their customer service ratings.

purchased GE top freezer refrigerator in 2006 because consumer report gave it a high rating. in 7 years the ice maker has stopped working 3 times due to clogged line and now it need a motor. the evaporation fan motor is being replaced for the second time in 20 months. GE only warrants parts for 90 days (go figure, they know they won't last). one repairman said they Get a lot of complaints on GE products. I'll never purchase their products again

Unfortunately for the product owners out there, Glad to hear I am not alone with my GE fridge issues and many others have experienced issues with their GE Profile PFSS6PKW french door bottom freezer. My experience: Purchased GE Profile PFSS6PKW french door fridge & bottom freezer new in Jan 2008. Cosmetic Stainless Steel front door panels - actually refused delivery of the initial unit from Lowes with dented appearance. Lowes gladly and expeditiously replaced the unit but I then learned shortly thereafter that the panels on many other units all look horrible in the correct lighting. Product quality is very disappointing. Icemaker (when it works) sounds like someone is breaking into the house - no kidding, it's the loudest clunkiest device I've owned since those old wind up jumping toys as a kid in the 1960's. I replaced the original icemaker within the 1st year since the ice maker's bucket overfill arm got stuck down and broke off when I tried to remove the ice bucket to see what was causing no ice to be made. New icemaker then made ice, sporadically, sometimes working fine, other times going for days without making ice. The icemaker has never worked correctly. Now today, 12/24/2011, the water dispensing barely dispenses water acting like pressure is restricted after normal replacement of the water filter. The filter being replaced was pushed off the mounting flange with great pressure and now the water flow is super low with both new (and old) filter. Previous filter removal over the years has displayed high back pressure before and is mentioned in the product documentation so I was not concerned at the time. Now I'm beginning to wonder if that is what may possibly have damaged someting within the internal water dispensing valves. I did try the old filter again to make sure I didn't have a faulty filter and the low flow is still a problem even with the old filter, which was just fine just before replacing the old filter. We are now discussing unloading this unit while the fridge & freezer still seem to work to avoid further problems and continued disappointment. GE seems to have really missed the boat with these Samsung OEM devices branded by GE. I have had much better luck with some of their other products but this fridge is a great disappointment.

My GE GLD6908RWW is the worst invesstment I ever made, it does not clean anything. In addition, I had to replace my water and ice machine on my refrigeration...Imagination may be at work but your qualifty is well below standards. I have never heard a complaint from Bosch diswasher owners. Your must be last on consumers digest.

We bought GE Profile Refrigerator and GE Profile Dishwasher about 3 months ago and both of them are not working properly

GE Profile Refrigerator compressor make huge tremendous noise and GE dined to replace the compressor since it will bring more issue to a unit and GE Profile Dishwasher does not clean dishes and also smart dispenser on dishwasher does not function properly. We will never buy GE appliance again. GE profile appliances are expensive and they do not work proper and GE has the worst customer service where they do not care about customers after they sell their junk appliances

We had 5 service calls for two new appliances and one of the call, technician did not show up and all the other 4 service call, technician refused to fix the problem. Technician also refuse to replace the refund the product as well and to deal with GE customer service rep is the worst experience because they do not listen your problem and they do think we are calling just for refund or replacement. They do not have any plan or curtsy to help the customers. I would stay, STAY AWAY FROM GE APPLIANCE

I am having the same problem with the GE Profile PFSS6PKW. I bought my GE product from ABT Electorics, they wanted to put DUCT TAPE too. I refused to put DUCT TAPE on a $2500.00 dollars on a product that is less then 16 months old. If I have to I will call the BBB or the Attorney Gerenal office for them to give me a new refrigerator or a refund and I will go out and buy something else.

Awful refrigerator... I too had complained and had a technician come out here six different times...thank God, I bought the extended warranty... they are in the process of replacing...what did they offer you?

I got my replaced. keep fighting! They admitted they have an abundance of problems with this model and are at the point they have to address all complaints!