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General Electric Company / bad service

1 3135 Easton TurnpikeFairfield, CT, United States Review updated:

In Nov. 2007, I purchased a General Electric Profile washer and dryer from a local appliance store. About two weeks after installation, I had to call the local store to report that the washer was leaking, and had it replaced. Months later, the replaced washer began making a loud humming noise during the wash and rinse cycle. I immediately called the local store to resolve the matter. I requested to have the appliances replaced, which the store was willing to do but it would cost me a 20% restocking fee. Since I was not willing to lose money on products that failed me and I contacted GE's Chairman Office to intervene by supplementing the loss.

In response, I received a call from Mary Beth Culver in the executive office and was told that they would only inspect and repair the appliance, and extend my warranty by six months. After experiencing problems with two separate washers, I found the proposed resolution ridiculous and unacceptable and I refused to have brand new appliances repaired. Next the dryer began making scrapping sounds. I contacted the Attorney General Office and the BBB for assistance with my entire situation. I received another call from Ms. Culver, noting that I've never received anything in writing from the company, stating that I have to have a technician inspect the appliances. I had an appointment scheduled for 12/20/08 from 8am to 5pm, a technician never called or showed.

I trusted the GE product name; however, my faith in GE products has significantly diminished because within five months of having two brand new GE washing machines both required service calls and now I have problems with the dryer. I purchased GE products based on the construction and durability that the name stands for. I hoped that GE will stand behind its products and assist consumers like me that have relied on the company for many years to produce products with a solid build. However, the products I purchased failed to perform and GE�s response is not reasonable.

By posting this complaint, I want other consumers to be aware of the problems I experienced with the GE Profile products, so that they can make informed decisions when it comes to using their buying power.

Je
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Comments

  • Va
      15th of Aug, 2008
    0 Votes

    Nov.28th a service tech (#659) came to the house to fix the microwave. The part that he had was broken (fan), so he took the fan off the old component and put it on the new one. Using the Microwave, approximately ten minutes after he left, the fan started hitting something within the microwave. Upon calling the tech, he wanted me to take the microwave apart and fix it by pulling the fan out a little. I told him I would rather have him do it because he knows what he is doing. You would think that he would come back or reschedule when he received the replacement part. NOPE!

    Then having to reschedule with GE (because I hadn't heard from the tech)for Dec.06 between 0800 and 1200 hours. Last night I receive GE's automated confirmation request for this date (12/06/2007). At about 1330 hrs. I call GE to find out why the tech had not shown up only to find out that I had been rescheduled for Dec.11th (without my knowledge)and that I could change it for tomorrow, which I did. So, after talking to GE's Customer Service (Raymond), he said that he did not show that I was scheduled for today (why would I receive the auto confirmation and it being written on the calendar as to the scheduled appointment?)and that he would check into this and gave me the telephone number to Customer Relations. Calling Customer relations and talking with Jackie, explaining that I have lost a days pay due to waiting for the tech to show up (which he didn't) and having to reschedule for tomorrow, which I didn't appreciate. I was told that I was RE-rescheduled back to the 11th because the PART HAD TO BE ORDERED??? Give me a break! The tech KNEW IT WAS BAD NOVEMBER 28th!!! Jackie's attitude was it is my tough luck and that the blame is because the part wasn't ordered in time because the tech didn't have the part when it was for service TODAY. WOULDN'T THE TECH KNOW THAT THIS PART MIGHT BE NEEDED IF IT WAS BAD NOVEMBER 28th WHEN HE WAS CALLED ABOUT IT TEN MINUTES AFTER HE LEFT THE RESIDENCE???

  • Ih
      15th of Jan, 2009
    0 Votes
    General Electric Company - GE Cafe Line
    GE
    United States

    Dishwasher
    control panel and smart dispense pump replaced 3 times to stop detergent from oozing out continuously. Now say it is suppose to work that way and it is a minimal amount and that there is no way for the detergent to come in contact with the dishes! Isn't it designed to dispense the soap out the end to come in contact with the dishes? :x

    Cafe vent / microwave
    Door dented replaced twice
    Control panel and some other magic parts replace 3 times because panel fades away and eventual goes wacky every time burner is used underneath. Not to mention the fact that the handle becomes branding temperature. Was told to turn vent on to prevent panel but did not help. Last time it even started turning itself on. :upset

    Dual Fuel Double oven Replaced once after so many repairs that tech deemed structurally unfix able. Is now making a metal hitting metal sound in back so I turned it on today while tech was "fixing" the microwave. He ordered more parts and asked what day I would be available next week. My neighbors are beginning to "talk"! :roll

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