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4.3 3286 Reviews

GEICO Complaints Summary

86 Resolved
518 Unresolved
Our verdict: With GEICO's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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5:36 pm EDT

GEICO auto vehicle accident claim

I had accident with hit n run. My car parked on the street. My policy number is [protected]. And the my claim number is
[protected] and i did claim. I gave them all information about police report and person vehicle who struck my car and they don't get insurance even they give me hard time to cover my vehicle damage under my uninsured motorists property damage deductible. still they ask me same question how happens... who hit your car. I am not investigater that i can give information. This their job jon after i gave them all detail. Because I was in my home when accident occurred. Also in police report, they can see all sufficient information which they need.

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Niklaus
, US
Apr 03, 2017 11:37 pm EDT

well as far as the Uninsured motorist goes, I am not sure what state you are in so there are different guidelines per state of when it can be used and how it can be used. Second part of this is, when an insurance company gets a police report number it can several weeks to get a copy of the report because it has to be ordered and then it has to be mailed to Geico. Sometimes insurance ask for the customer to get a copy because it will be quicker and their isn't a delay. Moreover their seems to be stuff missing if they are calling you asking you the same questions, or the information given is incorrect/inaccurate so they will want to check for keying errors because they are people who make mistakes as well. It also could be that the other party is denying they ever hit you vehicle or if an insurance company was found and they are trying to file a claim for you they may need more info to get that claim set up. Contrary to popular belief insurance companies cant just tap into to police reports and talk with police as we are not interested parties in the accident so they don't give out information freely, insurance companies also don't have many legal authorities to do a lot of things.

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8:58 am EDT

GEICO auto insurance

On 12/14/2016 I received a ticket for running a red light. On the first week of march I received a letter from the BMV saying that they needed a COC to show proof of insurance on the date of the infraction by 03/25/2017 or they would suspend my license . On March 9th I called Geico and read them the letter from the BMV and they assured me this was common and they would electronically file the certificate but that I would be charged 25.00. In that same call she went over my new rates and updated my new address. I went from 60 miles a day commute to 8 miles a day. So she said I my premiums had dropped and they went from 166.00 a month to 163.00 a month. On 3/29/2017 I received a letter from the BMV saying that I had failed to comply and show proof of insurance so they suspended my drivers license. I called the BMV told them they have made a mistake the insurance company sent them the COC on 3/9/17 they said nothing had been sent. I called Geico told them that the BMV is not showing the COC on file. Geico assured me it was sent but re-sent another one. I asked for a call back at 4:30 the next day to be sure that everything had been handled. The next day came and I didn't get a call so I called the BMV and asked them the status, they said my license were still suspended because they have not yet received the COC. She said they had received SR22 on 3/9 and 3/29 but they need a COC not a SR22. I called the insurance company and told them again what I needed and finally the guy said on you need COC. I said yes and I don't want to be charged for the 2 SR22's that were sent by mistake leaving me without a license. On 3/31/17 I decided to check out my policy and billing with Geico and to my surprise not only are they trying to charge me 50.00 for an address change they are still trying to charge me for the 2 SR22's they sent in error and also doubled my insurance rates. I of course called them to find out why my insurance has changed so much they only reason she could give me is because my address changed. So Instead of driving over 60 miles a day I now drive on 10 miles a day and my insurance doubled. They didn't try to offer help or say sorry for the inconvenience they had caused with my license instead they jacked up my rates added some bogus charges and gave me attitude. I will be calling later today to make sure my license are reinstated and I am currently looking for a new insurance provider they lost what could have been a life long customer. This is playing with peoples life and the total lack of empathy was painful.

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3:41 pm EDT

GEICO auto insurance

You lied to us. Flat out lied. You lured us in and promised to lower our premium after a few payments and did not come through. We are insuring 1 pickup truck and 2 cars. One car with just liability. We are paying 478.00 a month for all three. That is way too high compared to our friends and neighbors. We are now forced to shop around. Why would a great company lie just to get business. Is that standard practice now. We were told you didn't do that and that you were different. I guess you're just like the rest of them.

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7:58 pm EDT
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GEICO disrespectful manager and deceiving policy

In August of 2016, I purchased a brand new Subaru WRX STI. Gieco was my existing insurer so i decided to continue with them. I received a quote of 252.62 which I was comfortable paying because i figured Gieco was a good insurance company. Several months later, I received a notice from Gieco that my insurance will be increased to 362.69 as of April 2017. I called Gieco to figure out why my payment will have such a major increase, especially when there was no recent activities that would warrant them to raise the payment. Such as an accident or violations. I spoke to a female manager named Jordan who was first off very disrespectful. I even tried to be respectful and say miss "I don't understand why" and she replied "don't call me miss its very condescending". After trying to figure out why my insurance increased, she finally came up with a reason that Gieco was not notified of all the specs of the car. And that they have recently received the full specs and this has caused my payment increase. I personally feel Gieco deceived me. When I began the policy, Gieco never warned me of such an increase. Or that they did not have the full specs of the vehicle. This really inst fair because I budget myself very well and this puts a significant change to my finances.

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1:32 pm EDT
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GEICO stephanie eastman claims agent in my claim

OMG I called four times and left a message twice, the Sixth time I called I had a automatic machine that wasn't any helpful but when I called the seventh time i had a lady (Stephanie Eastman) yelling at me asking me for my claim number .(By the way I don't have geico I have AAA but the girl who was at fault has geico.) What a poor customer service I wasn't even able to ask her a question the way she kept yelling at me, just because I wouldn't give her my last name. Eventually I gave her my last name (Smith) and she told me that she wasn't going to be giving me any information due to the fact that I wasn't cooperating in the conversation when she was the one not even trying to hear what I had to say. I was the passenger.

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5:09 pm EST
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GEICO emergency road service cancelled

Gwendolyn Seeley cancelled my emergency road service. I had a bad battery in my car and was in dispute with dealership regarding battery. I needed many battery charges to get car started. I had been a happy customer for a few years with not one issued until now. I will be contacting corporate, The Insurance Commissioner, The Better Business Bureau, and the news as well as leave bad reviews on all internet sites. I do not want to go to another company but will in a heartbeat if this is how loyal customers are treated. I called customer service and apparently per the underwriter will be without emergency road service for at least one year. Also on my letter it stated I needed towing. I did not need towing but a battery charge. Thanks Geico for nothing.

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3:51 pm EST

GEICO claim : [protected]

Hi,
I submitted the claim since 2/20 (the day accident happen). Agent scheduled me with auto shop on 2/24. when I took the car there, they cannot fix it because the need some adjuster to come take a look. Took me another 1-1.5 weeks to get contact with adjuster. Now she said she need to send this to claim department. Until now, 18 days later, I didn't get contact from anyone yet. Calling adjuster, she said she didn't hear back from claim department.
Calling claim department, never find the guy. Left 2 voicemail and send 2 emails .. still no contact.

Please help investigate this. I know this accident is not common (rock slide hitting side of the car) but taking this long with absolutely no progress is totally not acceptable.

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1:39 am EST
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GEICO auto insurance

filed claim on feb. 22 2017, claim number [protected], policy number [protected], mary spears [protected] [protected]@aol.com. adjustor Amanda Andrade, [protected]. my add: p.o. box 9601 Tacoma wa 98490. was told did not have coverage for my auto damage or rental car coverage. said that coveraged was changed dec. 2015 via phone call to them. we never called them and made no changes at all from original policy. emails back and forth with geico states only name of rep. we supposedly talked to but they said they could not give me any written documentation of these changes since we are paperless account ! makes no sense! we never made changes and never received any documentation of changes. we need a supervisor or someone capable of understanding us to call me ASAP. I am injured and filed pip and liab. claim against driver fred pastor also on policy. he was at fault and injured filing pip claim. we know we have coverage for this vehicle! otherwise your company would be able to provide me documentation of changes if they were made. cannot even find declaration of current coverage only renewal coverage beginning march 10, 2017. want to resolve this without attorney but will hire one if necessary. please contact me asap

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Update by maryann spears
Mar 10, 2017 1:17 am EST

filed a claim recently and was told didn't have coverage for my car damage or rental car coverage. said WE HAD DROPPED THAT COVERAGE ON dec. 2015 via phone. we never called them to make any changes. never got notification in writing of supposed changes. said they only had name of rep we supposedly talked to, never happened! said they had nothing they could send me in writing as proof since I had paperless option. that makes no sense at all! hiring an attorney to investigate. they are lying big time! claim number [protected], feb. 22 2017. policy number [protected]. mary spears and fred pastor. [protected] ladyredjax441953@aol.com p.o. box 9601 Tacoma wa 98490 adjustor Amanda Andrade . her number [protected]. have multi emails from her and other geico staff about this lying about not having coverage. why do they not have anything in writing? I have injuries and they acknowledge pip and liability coverage where I am making claim against driver of my car fred pastor. he has pip injuries too. he was at fault for accident. car is probably totaled. 2008 kia rio. at my home now in driveway. trying to get supervisor or someone to look into this. keep getting emails saying changes were made via phone and they have no documentation to send me verifying date of changes and what changes specifically were made. need someone to call me ASAP.

Update by maryann spears
Mar 10, 2017 1:42 am EST

see post complaint above

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Niklaus
, US
Apr 03, 2017 11:02 pm EDT

I am sympathetic towards what is going on with you, but an easy way to see when coverage change is to get a copy of your declarations page which list all of your coverages and you get that every six months. And in no way am I trying to sound rude here, but do you read you renewal contract when you receive it?

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10:01 am EST

GEICO an accident

I got hit from the back about a month ago, completely 100% not at fault, I was on my way to sell me car, and now I couldn't, I had to prolong my flight, I never got a rental got to go to the doctor, my backs mmbeen hurting, it took you 5 days to come get the car and you haven't even fixed it yet, you didn't do anything, even give me medical attention, so I'm looking for a lawyer and I am sueing, you costed me a lot of money, with no offer for reimbursment, even though it was you who hit me, the adjuster doesn't call me, just took me car, and I have no idea when I'll get it back, since I got no rental that costed me a lot to pay for bus transportation, geico has good insurance prices, but they don't come through when you get hit by them, I'm never going through them ever.

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Niklaus
, US
Apr 03, 2017 11:42 pm EDT

There is a lot of detail missing from this entire claim here. Are you the geico insured or are you the other party. Did you seek medical treatment because an insurance company cant pay you for treatment that wasn't sought and cant say they will pay for it without liability being determined or knowing your injuries. You said it took five days to get the car? who got the car? where was it taken? is it going for an inspection? Did you authorize the release. Was it towed from the scene?

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1:03 pm EST
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GEICO policy cancellation error

Good afternoon,

My name is Brenda Alvarez German. I have been an auto insurance holder client for several years. I am selecting this communication channel to express my well justified disappointment, and to make you aware of poor way in which Geico business was recently conducted.

In nearly 3 years as a loyal clien, I've never Complained. Instead, I have submitted multiple surveys demonstrating my sastifaction with Geico's service. However, today, that have changed.

I called Geico this afternoon (03/02/17) to add my father to my auto policy, as he will be taking a road test in the state of North Carolina to hopefully gain his DL. To my surprise, I was informed that my policy had been cancelled since February 9th 2017. How come my policy was cancelled and I never received a notification via email or at least mail? I have been driving both of my vehicles for nearly a month without knowing I was not a portable of auto insurance. This is unacceptable ! Since I always pay my policy renewals in advanced (lump sump for the 6 months), hence I was not making monthly payments, the unused portion of the policy term was even refunded to my credit card on file. Again, i was not aware and never revived at least a notification of this transaction.

I explained to the representative on the call, Nicole, that I honestly believe Geico had acted unethically. I asked for her manager, Shawn, to give me a call back I as wanted to formally express my concern of the situation and to directly tell him how unappreciated I felt and still feel despite of being a long commited client.

While I was in the middle of discussing a new auto policy with Progressive, Nicole called me back to inform that the underwriting department made an "error" by canceling my auto policy. As of result, the policy was reinstated. I was asked to pay back the dollar amount that had been refunded back in February 9th, a total of $548.88

It makes me very upset to know that I could've been pulled over or worse, incould have been in a car accident in the last 4 weeks, and that Geico was not going to respond on my behalf. In other words, u was completely vulnerable and was not even aware of it. Yet, I was asked to pay back the full amount although the grave error was done by Geico without proper notification.

I honestly believe this is not the correct way to conduct business. I no longer feel valued by Geico, nor can I recommend this company to friends, relatives and/or colleagues any longer.

Sincerely,
Brenda Alvarez German
980.925.7547

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6:44 am EST

GEICO homeowners insurance homesite insurance #[protected]

My name is Tammy Wulf. My husband Peter and I have Vehicle and Home Insurance through Geico. In September when Hurricane Matthew came through we suffered some damage. Most of which was the loss of trees and some other structural damages, such as our storage building and our fence being crushed. I lost 3 trees on my property and 9 of my neighbors trees fell on our property. When the adjuster came out, I told him that 9 of the trees were not mine, so he only counted my trees. He failed to inform me that with the trees being on my property they were my responsibility. When I found this out and the fact that there would be a huge deduction on my claim for this being hurricane damage I called the adjuster. I was told that deduction for the hurricane would not be taken out of my claim. Well, that was a lie. When, I talked to the Insurance company I was told that they had given me all the money I was getting and that I had to take the money I had and cover the cost of the other 9 trees. Well, over half of that money paid for my few trees to be removed. I have never been so disappointed in a company in my life. Here we are already distraught over all that happened and then to have to deal with this. We have had high regards for Geico because your company is suppose to look out for our Vets, but not the case. We are switching Insurance companies for this is the second incident with Geico, short changing us on a claim. The first one was with our truck and the flood in S.C. in September of 2015. It saddens me to think that we have to pay for things that are not of our control and very emotional for us. I couldn't believe how much was deducted from my claim because of a "hurricane". I know this is not going to make any difference and your company has already showed me it could care less, but I wanted to let you know why my husband and I are switching insurance companies.

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4:05 am EST

GEICO auto insurance

I had geico for less then a year I am refusing to pay what I owe since you all dropped me saying I was trying to fraud your stupid company if this was the case why in the hell was I paying out of pocket for my car to get fixed and mind you, the guy met me at a mechanics just to get an estimate and another reason why I will not give you all another dime because of the fact one time I was stranded 10 minutes outside of abq and they refused to send anyone out to help me "mind you I was paying for roadside assistance " thanks for nothing add me in collections I refuse to pay anything you, all didn't do anything for me when needed! One pissed off person desiree moya of abq nm

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Niklaus
, US
Apr 03, 2017 11:47 pm EDT

they wont have issue sending you to collections, if need be there can be garnishments and tax liens. Fraud comes in many forms, the main one that most people do is misrepresenting the facts of the loss or when the accident occurred to coincide with a policy change usually to a deductible or added coverage, it could also be the issue where you had a coverage condition. And since you are new business, if you had an accident you would probably pop a coverage condition where the company would need to confirm the date of incident before coverage can be used which is standard across insurance companies

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10:37 pm EST
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GEICO after I cancelled my car insurance policy 1 week later geico is still taking money out of my checking account

On feb 14th I called in talked to a customer service agent.
he cancelled my policy as asked and told me there will not be any additional charges, I explained to him that I have a direct withdrawal. he said that now that he is cancelling the policy there will be no more charges to my checking account and he would be refunding $173 dollars to my checking account.
the next day 2/15 a nsf fee of $30 dollars posted to my checking account from Geico.
I called Geico back and the agent said "oh I'm sorry" we cant process the cancellation that fast. I told her my conversation on the 14 of Feb with the first agent said "its cancelled" we will not be posting any thing to my checking account.
I told her I'm very discussed with the customer service I'm getting I want my NSF fee of $30 refunded back to my checking account.
she said again "oh I'm sorry we cant do that" I asked for here manager and she said "Oh I'm sorry, shes busy now."
I have been in retail sales and customer service for 40 years. This is no way to treat a person!
The following week I checked my checking account 1 week later 2/20
another NSF fee of $30 dollars has been charged to my checking account by Geico Ins.
I called customer service, and the same run around
Oh I sorry we cant fund those fee's
I explained my policy was cancelled on the 14 of Feb. and your multi million dollar company is still trying to take money out of my checking account and now I am $60 in negative fees.
This is devastating to some one on a fixed income who has done the right thing by calling in advance to cancel my policy, and worse yet you cant have a conversation with any one.
I will never say another good thing about Geico or recommend your insurance company as this is the worst customer service, and Geico is stealing
Lori Tilton
phone [protected]

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10:40 am EST
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GEICO - underwriting department

On Tuesday the 21st of Febraury, 2017 at 10:14 I received a call back from Katie from the underwriting department of Geico. Initally all was well with the questioning until she started repeating the same question after I had already answered it. After already explaining myself and stating how I had borrowed my former agents computer as mine isn't working at...

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9:23 pm EST

GEICO results of my insurance claim

Dear GEICO Insurance Company:

My name is Cornelius Rials, and on June 21, 2016, my wife (Julie Overton) was involved in an automobile accident. What she experienced from GEICO in the month preceding the accident was literally a nightmare.

She was assigned an adjuster that did everything that he could to coercion her into releasing her 2006 Ford Expedition to “GEICO”. He was trying to declare the Expedition a total loss. When in reality, it only had minimum front end cosmetic damage. He call Julie almost daily in an attempt to persuade her into thinking that the 2006 Ford Expedition was a total loss. He went on to tell her that she better sign documents releasing the vehicle to GEICO or they would just take it. His actions were more consistent with a thief or bully as appose to an insurance adjustor.

To add insult to injury, Julie was assigned to: Christina Suk the claims adjustor. This lady was not supportive to Julie at all. She called Julie to get a statement regarding the accident. Julie and Christina didn’t get along. It seems that Christina didn’t want to believe Julie’s account of what happen in the accident.

Julie’s statement to me regarding the accident was as follow: She stop at the red traffic light. When the light turn green for her to proceed, she begins to enter into the intersection. The vehicle driven by: Humberto Zavala ran his red light cutting off Julie’s vehicle resulting in the collision. Christina Suk stated that Julie was not at fault, than later stated that Julie was at fault. The police report took almost 2 or 3 months before it was made available. When Julie finally received the police report, it was wrong. The police officer had misstated who was driving each vehicle. This is my guess why Christina Suk turned against Julie stating that Julie was at fault.

Christina Suk was less than professional in her conversations with Julie, and she should be dealt with accordingly. Julie and I feel betrayed by GEICO, from the treatment that we have experienced during this time. Julie was informed by several GEICO employee that she was not at fault. Now we are currently dealing with the fact that someone from GEICO forwarded a documentation to the DMV forcing us to re-register the Expedition with a salvage title. I’m requesting the GEICO retracted that documentation from the DMV. Our Expedition was not a total loss and we should not be required to register it as such.

I’m requesting that you launch a full investigate into claim # [protected]-0101-029, and undeclared our vehicle a total loss and retract the DMV documents stating that the vehicle is salvaged. If the vehicle was really a total loss and salvaged, my question is: why is GEICO still charging me full coverage insurance?

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Yourkarmaisyou
San Francisco, US
Feb 24, 2017 11:49 am EST

Good Luck I hope it all works out

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ccalvarado
, US
Nov 08, 2017 11:44 am EST
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Christina Suk, Is very unprofessional, she talks as if she privately owns the company and is always on the defense, I talked to her about a mutual insured and when I told her I already gave her certain information she laughed in a sarcastic way and said I never gave her the information, when I personally told her myself. Its clear shes not doing her job in taking notes, she mentioned her managers are watching this particular claim, hopefully this means they're watching the way she deals with people all around. She's very emotional angry person, it is never easy to talk to her. My claim would be resolved is she just stopped and listen, it almost feels like shes being timed on her phone calls because she has hung up on me more than 3 times and she does it on purpose because she makes her what she thinks, is her point and hangs up. What kind of business is Geico running. This is not joking matter, I can help her close this claim but she does not know how to talk to people. She seems very miserable person in her role. Geico, please move this lady to a different department. She should not be allowed to answer phones, she is incredible! and not in a good way! What a nasty nightmare she is.

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10:46 am EST
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GEICO auto insurance policy 4466-66-43/[protected] traverse and 2009 mini cooper)

In December 2016 we spoke with a GEICO sales rep and decided to terminate our current Allstate insurance and switch to Geico. Effective this year we spend the winters in Fla and summers in NY. We insure the 2 above vehicles in Fla and a separate GEICO policy covers the NY vehicles. Your rep assured us that we could go to Fla DMV at any time prior to 1/14, present our NY insurance and proof that GEICO would become effective 1/14 and we would be able to register the cars. When we arrived at DMV, the agent informed us that we needed current Fla insurance. We called Geico, and had the insurance backed up to 1/10/17 instead of original effective date of 1/14/17. Over the weekend, I was checking when the premium would be taken from our bank account...much to my surprise, it said no effective contract. I then called GEICO and spoke with a rep who stated she would research and someone would contact me yesterday 1/30...Right! I went back into the computer and saw that $332 would be taken from our account on 2/10..Called GEICO once again and was informed that the original policy was cancelled on 1/10 and the ($151) premium we had paid in Dec. was returned to our account. The rep stated the difference between ($302 When you add the original premium and the Feb premium and the $332 scheduled to be withdrawn) was an increase in the premium. There is no reason to penalize us as the error is TOTALLY GEICO's responsibility. We are retired and could have returned to DMV on the 14th had we been made aware there would be an increase

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10:11 am EST
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GEICO lies and unethical behaviour

Here what happened:
On Jan 2nd 2017, a truck tag# '' hit my wife car in Dale Mabry, Tampa Florida. The truck driver reported to the police officer having Geico insurance; Geico requested our help to get the police report to expedite the process. Now, Geico claims that the insurance policy giving to them is wrong and that the truck is not insured with them. Apparently, the truck was insured with Geico at the time of the accident, but later was cancelled to avoid penalties.

Now, Geico does not want to pay the fixing of my wife Honda 2016 Civic, but suggests we use our 'full coverage policy', so that later they can increase our insurance and we pay the deductible. WE HAVE A NON FAULT situation here...why Geico does refuse to fix our car with the truck insurance coverage?

We are planning to 'put a sign' in our car, referencing our Geico claim, displaying it while our car is not fixed (4 weeks now), this sign is going to be on the back of the car, right on the destroyed bumper.

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Update by Jesus2fl
Jan 25, 2017 10:24 am EST

You can see the truck tag/lic plate in the photo. The claim id is # [protected]

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Niklaus
, US
Apr 03, 2017 11:15 pm EDT

There are several issues here, the policy in question may be active but that vehicle may not be on that policy or there is a coverage issue with this particular policy where coverage for the geico insured maybe disclaimed. There could also be an issue with payment on the policy from the geico insured where there may not be any coverage. So a lot of details are missing. Did they deny the claim yet, if so what does the denial letter say? Is it a liability dispute, coverage issue, policy issue?

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5:55 pm EST
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GEICO claim deployment

My claim was filed on November 9 an nothing what so ever to get my car fix has been done.everytime I call no one answer my call sometimes my auto adjust on my policy send texts saying she will call me back n never do.what am left with is they have to rewrite a policy that shouldn't be rewrite because everything is covered under my policy.even the investigated on my cause refuse to answer my cause this is terrible customer services.

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1:24 pm EST

GEICO full coverage auto insurance

Worst insurance company. In an auto accident, brand new car. 14 or 30 days to add it to my policy, depending on who you ask. Well within the timeframe, it's going on 3 weeks and I have yet to hear back about my car being covered. By law it is but by Geico it takes several people to determine if it is. I am paying for my own rental cars. Contacted the insurance commissioner and we are counting down the days until they can be fined.

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Niklaus
, US
Apr 03, 2017 11:11 pm EDT

Since you just added to the vehicle to your policy you probably get a coverage condition since this vehicle was just added, so there are a couple ways to get it cleared up, Bill of sale to prove no prior damage to the vehicle, police report to show the actual date of loss, tow bill. That would be my guess as to what is going on. If it is actively being worked and/or there is indeed a coverage condition on it they most likely wont be fined depending on what they are waiting on, whether there is an investigator assigned if you could not prove Date of loss, or if no police report was done.

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GEICO unauthorized credit card charges

I submitted a request for auto insurance quote on 01/12/17 and was quoted an amount for a month of $160 something. I was charged $367.81 for something online that I did not give authorization to. I picked the 1 month of cost at $160 to begin insurance policy and my card was charged $367.81. I did not agree to this. I know I have a past balance but by me not authorizing this charge it has caused multiple issues and fees to my bank account. If I owe from a past policy that is one thing but do not take upon yourself when you receive my information to deduct whatever amount you want. I called Geico and explained the situation on the day it was charged and the customer representative basically told me OH WELL! I want a refund. I have reported this to my bank as fraud and have proved the un-authorization on my part. Please refund the amount to my debit card information that you received as soon as possible. I never even received the insurance which I do not want from Geico. I have purchased now with a different company.

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GEICO Customer Reviews Overview

GEICO Mobile is a widely popular car insurance app with over 17,000 reviews and a commendable 4.8-star rating on the Apple App Store. Users praise the app for its ease of use, quick access to policy documents, user-friendly interface, and slick navigation.

The GEICO Mobile app offers a variety of features such as reporting claims, paying insurance bills, checking policy coverage, and even accessing helpful tools such as roadside assistance, digital ID cards, and vehicle maintenance reminders. Customers also appreciate the app's ability to track their driving progress, improve their driving habits, and potentially earn discounts on their insurance premiums.

Several reviews mention GEICO Mobile's superior customer service, speed of claims processing, and helpfulness of representatives in addressing their questions and concerns. Users also value the app's accessibility across multiple devices, including smartphones, tablets, and even smartwatches.

Furthermore, GEICO Mobile's user-friendly interface allows customers to easily obtain quotes, modify their policies, and access detailed policy information. The app's personalized push notifications and alerts ensure users stay informed about their policy status and any important updates or changes.

Overall, GEICO Mobile is a reliable and highly recommended car insurance app that offers customers an intuitive, hassle-free user experience coupled with exceptional customer service.

GEICO In-depth Review

Company Overview:

GEICO, which stands for Government Employees Insurance Company, has a rich history dating back to 1936. Originally founded to provide auto insurance to government employees, GEICO has since grown into one of the largest insurance providers in the United States. The company's mission is to provide affordable and reliable insurance coverage to its customers, while its core values include integrity, customer focus, and innovation. With over 17 million policies in force and a strong financial standing, GEICO has achieved significant success in the insurance industry.

Insurance Products and Services:

GEICO offers a comprehensive range of insurance products to meet the diverse needs of its customers. These include auto insurance, home insurance, renters insurance, motorcycle insurance, and more. Each insurance product comes with a variety of coverage options and benefits, ensuring that customers can find the right level of protection for their specific needs. Whether you're looking to insure your vehicle, protect your home, or safeguard your personal belongings, GEICO has you covered.

Pricing and Discounts:

GEICO's pricing structure is designed to offer competitive rates while providing quality coverage. Factors that influence insurance premiums include the type of coverage, the insured's driving record, the location of the insured property, and more. However, GEICO also offers a range of discounts and savings opportunities to help customers save on their insurance costs. These discounts may include safe driver discounts, multi-policy discounts, good student discounts, and more. By taking advantage of these discounts, customers can enjoy even greater affordability.

Customer Experience:

GEICO prioritizes customer satisfaction and provides a seamless online experience for its users. The website is easy to navigate, allowing customers to quickly find the information they need and manage their policies online. In addition, GEICO offers responsive customer support, ensuring that customers can easily reach out for assistance with any questions or concerns. The mobile app also enhances the customer experience, offering features such as policy management, claims filing, and roadside assistance, all at the convenience of their fingertips.

Claims Process:

Filing a claim with GEICO is a straightforward process. The company provides a step-by-step guide to help customers navigate through the claims process, ensuring that they understand what to expect at each stage. GEICO is known for its efficient claims handling, with an average claim processing time that is often faster than industry standards. Customer satisfaction with the claims handling process is generally high, as GEICO strives to make the experience as smooth and hassle-free as possible.

Financial Strength and Stability:

GEICO boasts strong financial ratings and stability, providing customers with peace of mind. The company's assets and liabilities are carefully managed, ensuring its ability to fulfill its financial obligations to policyholders. In comparison to its competitors in the insurance industry, GEICO stands out for its financial strength and stability, which further reinforces its credibility and reliability as an insurance provider.

Customer Reviews and Ratings:

Customer feedback and ratings for GEICO are generally positive across various platforms. Common themes in positive reviews include the company's competitive pricing, excellent customer service, and user-friendly online tools. Negative reviews often revolve around specific claim experiences or individual customer interactions. Overall, GEICO maintains a high level of customer satisfaction and loyalty, with many customers praising the company's commitment to meeting their insurance needs.

Industry Recognition and Awards:

GEICO has received numerous industry awards and recognition for its outstanding performance in the insurance sector. These accolades often highlight the company's exceptional customer service, innovative technology, and overall excellence in the industry. When compared to other leading insurance providers, GEICO consistently ranks among the top, further solidifying its reputation and credibility as a trusted insurance company.

Community Involvement and Corporate Social Responsibility:

GEICO is actively involved in giving back to the community and demonstrating corporate social responsibility. The company supports various charitable organizations and social causes through partnerships and initiatives. Additionally, GEICO is committed to environmental sustainability, implementing practices to reduce its carbon footprint and promote a greener future. By engaging in these initiatives, GEICO showcases its dedication to making a positive impact beyond the insurance industry.

Conclusion:

GEICO's long-standing history, competitive pricing, and commitment to customer satisfaction make it a reliable choice for insurance coverage. With a wide range of insurance products and coverage options, GEICO caters to the diverse needs of its customers. The user-friendly website, responsive customer support, and convenient mobile app enhance the overall customer experience. While individual claim experiences may vary, GEICO's efficient claims handling process and strong financial stability contribute to its reputation as a trustworthy insurance provider. Whether you're a government employee or simply seeking affordable and reliable insurance, GEICO is worth considering for your insurance needs.

How to file a complaint about GEICO?

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3. Writing the Title:
- Summarize the main issue with GEICO in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with GEICO. Include key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about GEICO on ComplaintsBoard.com.

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Contact GEICO customer service

Phone numbers

+1 (800) 824-5404 +1 (800) 824-2802 More phone numbers

Website

www.geico.com

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