Menu
Register
Write a review File a complaint
CB Insurance Services GEICO underwriting department
GEICO

GEICO review: underwriting department 5

G
Author of the review
10:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Tuesday the 21st of Febraury, 2017 at 10:14 I received a call back from Katie from the underwriting department of Geico. Initally all was well with the questioning until she started repeating the same question after I had already answered it. After already explaining myself and stating how I had borrowed my former agents computer as mine isn't working at the time. She had asked who were the names of the people who allowed me to use the computer and I explained that I really don't know their names as I deal with the owner which wasn't there at the moment. So I had given the name of the owner as that is the name I know but it was as if she didn't care to hear me because I had asked her at that moment if I had insurance to which she never answered me and reiterate the fact that how is it that I dont know the names of the people in the office to which I responded again I know the name of the owner but not the employees. When I had asked again if I had coverage she said that she doesn't know yet and that it is her decision and that she(Katie) would let me know. This is when I had asked for a Supervisor and Katie explains that she doesn't have a supervisor. I asked if there is anyone else above and she states there is no one above her, so I asked if there is anyone else to talk to and finally she said that she will have someone call within the next 24 hours.

On a side note, I paid for 6 months of insurance and now I sit and wonder if I have insurance. Am I safe to drive my vehicle? I don't know and wont know until I hear back from supervisor, how am I supposed to feel about this. How do I go about my day knowing that though I paid my policy rests on someone's hands who didn't understand or care to understand what is going on. This is something that is not fair and very worrisome but most of all something that one who has never had any issues with my previous company and willing to pay for the full period should have to deal with. Very unprofessional to cause all this stress, confusion for someone when they have done nothing wrong.

More GEICO reviews & complaints

GEICO - refused to pay my claim! 40
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
GEICO - cancel policy 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
GEICO - geico will not pay claim 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
GEICO - scam and cheating 21
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
GEICO - premiums is a rip off! 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
5 comments
Add a comment
M
M
Motherland3
Pensacola, US
Jul 13, 2022 12:13 pm EDT

Was dropped from roadside assistance without notice from GEICO roadside assistance .

L
L
Lisa Ariel Eckrich
, US
Feb 21, 2023 1:23 pm EST

Gieco has become a disgrace of a company They have hired incompetent workers .They have made

numerous mistakes with my policy - I terminated my policy because of the under writers and the people who can't speak the english language correctly 17 years I was a member with no problems

aaa is much better / for rates coverage and the customer service are AMERICANS who speak the language and care ... competence on the job is critical --

Dr Lisa Eckrich

C
C
Cheri V
Seattle, US
Aug 30, 2023 4:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Completely Agree!

J
J
Joshua H Burdge
, US
Jul 17, 2023 5:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

had a refusal charge that was dropped, Geico increased my premium by 500 dllars with having any charge at all.

C
C
Cheri V
Seattle, US
Aug 30, 2023 4:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Treated me with complete disregard, no compassion and even subjected me to abuse and financial damages to the tune of $150 for FEDEX to comply with their ridiculous requirements and then cancelled me anyway and they dont answer the phone anymore so its all chats now? And Im supposed to trust them with my life and property? wtf?!

  1. GEICO Contacts

  2. GEICO phone numbers
    +1 (800) 824-5404
    +1 (800) 824-5404
    Click up if you have successfully reached GEICO by calling +1 (800) 824-5404 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (800) 824-5404 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (800) 824-5404 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (800) 824-5404 phone number
    Maryland
    +1 (800) 824-2802
    +1 (800) 824-2802
    Click up if you have successfully reached GEICO by calling +1 (800) 824-2802 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (800) 824-2802 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (800) 824-2802 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (800) 824-2802 phone number
    Maryland
    +1 (888) 852-6362
    +1 (888) 852-6362
    Click up if you have successfully reached GEICO by calling +1 (888) 852-6362 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (888) 852-6362 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (888) 852-6362 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (888) 852-6362 phone number
    Arizona
    +1 (800) 418-4625
    +1 (800) 418-4625
    Click up if you have successfully reached GEICO by calling +1 (800) 418-4625 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (800) 418-4625 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (800) 418-4625 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (800) 418-4625 phone number
    New Jersey
    +1 (858) 513-5130
    +1 (858) 513-5130
    Click up if you have successfully reached GEICO by calling +1 (858) 513-5130 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (858) 513-5130 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (858) 513-5130 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (858) 513-5130 phone number
    California
    +1 (716) 276-4133
    +1 (716) 276-4133
    Click up if you have successfully reached GEICO by calling +1 (716) 276-4133 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (716) 276-4133 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (716) 276-4133 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (716) 276-4133 phone number
    New York (Buffalo)
    +1 (863) 619-4415
    +1 (863) 619-4415
    Click up if you have successfully reached GEICO by calling +1 (863) 619-4415 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (863) 619-4415 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (863) 619-4415 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (863) 619-4415 phone number
    Florida
    +1 (516) 714-7161
    +1 (516) 714-7161
    Click up if you have successfully reached GEICO by calling +1 (516) 714-7161 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (516) 714-7161 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (516) 714-7161 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (516) 714-7161 phone number
    New York (Woodbury)
    +1 (478) 744-5677
    +1 (478) 744-5677
    Click up if you have successfully reached GEICO by calling +1 (478) 744-5677 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (478) 744-5677 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (478) 744-5677 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (478) 744-5677 phone number
    Georgia
    +1 (972) 701-1655
    +1 (972) 701-1655
    Click up if you have successfully reached GEICO by calling +1 (972) 701-1655 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (972) 701-1655 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (972) 701-1655 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (972) 701-1655 phone number
    Texas (Dallas)
    +1 (301) 986-2500
    +1 (301) 986-2500
    Click up if you have successfully reached GEICO by calling +1 (301) 986-2500 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (301) 986-2500 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (301) 986-2500 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (301) 986-2500 phone number
    +1 (407) 377-7070
    +1 (407) 377-7070
    Click up if you have successfully reached GEICO by calling +1 (407) 377-7070 phone number 0 0 users reported that they have successfully reached GEICO by calling +1 (407) 377-7070 phone number Click down if you have unsuccessfully reached GEICO by calling +1 (407) 377-7070 phone number 0 0 users reported that they have UNsuccessfully reached GEICO by calling +1 (407) 377-7070 phone number
    More phone numbers
  3. GEICO emails
  4. GEICO address
    5260 Western Ave., Chevy Chase, Maryland, 20815, United States
  5. GEICO social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 20, 2024
Trending companies