I purchased a Gateway laptop at Best Buy. After 11 months it failed and I took it to Best Buy for service. As they were too busy to handle all their service customers, they told me to try re-installing Windows Vista. This worked at first, but the Gateway continued to fail. When I brought it back to Best Buy they refused to honor the warranty because it was 1 year and 2 DAYS old. Gateway refused to extend the warranty or help in any way. Best Buy will ONLY service your computer if you buy a BEST BUY warranty, and Gateway could care less if you buy again because they are on the verge of Bankruptcy I've been told. Deal with a reputable company, not BEST BUY or GATEWAY.


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