SoftwareKeep’s earns a 1.4-star rating from 1 reviews and 10 complaints, showing that the majority of customers are dissatisfied with purchases.
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Excellent aftersales support
We purchased MS Office 2021 Professional, but encountered difficulties during installation. Fortunately, within an hour, Eric and Anne were available to provide support and resolve the issue promptly. Thanks to their prompt assistance and expertise, they guided us through the installation process step-by-step, ensuring everything was set up correctly and now our software runs smoothly without any hitches."
SoftwareKeep Complaints 10
Beware: My Terrible Experience with SoftwareKeep When Buying MSACCESS16
So, I was looking to buy MSACCESS16 and I came across SoftwareKeep. I thought it was cool because they had a good price. But, unfortunately, when I ordered it, I never received the product. I was so mad, man. I sent emails and everything. They just kept telling me that I would get my refund in 48 hours. It's like they didn't even care, you know?
They told me they were out of stock, but I don't believe them because when I went back to their website, they still had it for sale. I don't know what's up with that, but it's shady. I wouldn't trust them again.
I'm really disappointed because I was really excited to use the software, but I guess it wasn't meant to be. I hope they can get their act together and stop ripping people off. I wouldn't recommend using SoftwareKeep to anyone. Stay away, folks.
Scam Alert: My Experience with SoftwareKeep and Microsoft Excel Purchase
Yo, don't listen to all them fake reviews talking about SoftwareKeep like it's the real deal. Let me tell you, it's a whole elaborate scam. I copped Microsoft Excel from them and when I downloaded it, nothing was opening up - talk about a waste of money. And if that's not bad enough, they'll also take all yo' credit card cash if you don't call 'em up in time to stop it. Save yourself the trouble and just go straight to Microsoft. Trust me, it ain't worth the risk.
Unreliable and deceptive: My experience with SoftwareKeep's Microsoft Office 2019 purchase
I recently purchased Microsoft Office 2019 from SoftwareKeep, but soon realized that they had sent me the wrong product code. Instead of the Home and Student version, they sent me the Professional version. I contacted their customer service team to cancel the order, but they denied my request because apparently the code had already been used.
I was extremely disappointed with their response, and felt like they were trying to scam me into buying a fake license. It's frustrating when you trust a company to give you what you paid for, but they fail to deliver on their promise.
Overall, I would not recommend SoftwareKeep to anyone looking for reliable software purchases. Their lack of customer service and questionable business practices make me doubt the authenticity of the products they sell. It's just not worth the risk when there are so many other reputable vendors out there.
Is SoftwareKeep Legit?
SoftwareKeep earns a trustworthiness rating of 67%
Generally safe, but check closely before sharing details.
SoftwareKeep has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for softwarekeep.com can be seen as a positive aspect for SoftwareKeep as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of SoftwareKeep's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Softwarekeep.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Softwarekeep.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for SoftwareKeep have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up SoftwareKeep and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
SoftwareKeep Review: Unreliable Policies and Bad Business Practices Risk Your Software Investment
SoftwareKeep is not the way to go if you want to make sure your investment in software is well protected. The thing is if anything goes wrong with your computer or you have to reinstall your operating system after 90 days of purchasing the software from them, you are out of luck. They will not replace it, so don't risk wasting your money on their services.
What's worse, their policy requires that the software has to be uninstalled before a refund can be issued. Now, if your computer is acting up and your system is frozen, that is impossible to do. It's a real shame because that's just bad business practice.
To avoid these woes altogether and keep your investment safe, it's best to buy your software on USB or DVDs. That way, if anything goes wrong, you can simply reinstall it from the physical media instead of facing the hassle of contacting shoddy companies like SoftwareKeep.
In conclusion, I would advise you to stay away from SoftwareKeep if you want to make sure you get the most out of your software investment. Look for trustworthy providers that offer better support and guarantees. Don't get burned by shady policies that put your money at risk.
Stay Away from SoftwareKeep: Pirated Software and Foul Play
Yo, listen up! I gotta tell you about my experience with SoftwareKeep. All these reviews talking 'bout how great they are? Straight up lies, homie. They're actually selling pirated software. If you don't wanna get messed up, stay away from this site. I tried buzzin' em on the phone, but the number wasn't workin'. Finally got through and asked for a refund, but they just gave me another copy of Office that was fake as hell. That's straight up foul play, man. Don't be fooled like I was.
My Experience with SoftwareKeep.com: Great Customer Service, but Stock Issue Needs Improvement
I had a recent experience with softwarekeep.com that I feel compelled to share. I purchased a product online, which was meant to be installed on my computer. I was looking forward to getting started, but unfortunately, things didn't go as smoothly as I hoped.
Firstly, I was advised that the product would arrive in my email within 15 minutes of purchase. However, I waited for about two hours and still no product in contact with two support employees to understand what the issue was. They informed me that it was taking a little longer since the order was still being verified. I was quite patient, to be honest, and waited some more.
After the extended wait, I finally received an email from their team informing me that they didn't have the product in stock, and I had to wait for 24-48 hours to get my money back. I have to confess that this was a massive disappointment, especially since I had cleared my schedule in anticipation of installing and using the product.
Although this experience was not ideal, I was comforted by the fact that their customer support team was prompt in their response and communicative throughout the process. However, I would recommend that they improve the accuracy of the product inventory information on their platform to prevent future inconveniences to other customers.
All in all, my experience with softwarekeep.com wasn't the best, but I appreciated their excellent customer service. I hope they take steps to address the out-of-stock issue and improve their overall service delivery to avoid disappointing other customers in the future.
Mixed experience with softwarekeep.com's Office 2019 purchase and customer service
I ordered Office 2019 from softwarekeep.com and was a bit annoyed when it took them way longer than their website promised to send it to me. I was also disappointed when the physical copy of the product arrived, because it had some issues that took me a while to solve (around 3 hours, if I'm honest). But the real cherry on top was when I was talking with one of their agents - I felt like they were really rude and kept hanging up on me for no real reason, even mid-conversation. It wasn't the most enjoyable experience, but I did end up with what I wanted in the end.
Bad experience with SoftwareKeep: Product Key error and poor customer service
Got Visio Profesh 2016 from SoftwareKeep. Download was top notch and the Product Key arrived soon after. Tried to fire up the program but got some kinda Product Key error message. So I rang to sort the glitch and the gadget gurus scheduled me in for an appointment thing for Sunday at 11:15 a.m. I wait for ages and finally get a buzz at 1:20 pm. They poking around for an hour but couldn't fix the thing on my machine. Now, I don't think I'll be using this place to get software in the future.
Mixed feelings about SoftwareKeep's customer service & product reliability
Yo what's good, I gotta talk about my experience with SoftwareKeep (softwarekeep.com). So I bought something from them and it was all good until I had to reinstall windows. Then the product straight up stopped working and I was pissed. I hit up their customer service and it was a real struggle, took days of back and forth but they finally fixed it. They ended up giving me a free upgrade but like, why did it take so long and why did I have to go through all that trouble? They need to work on that.
Frustrating Experience with SoftwareKeep's Customer Service and Product Availability
I had quite a frustrating experience with SoftwareKeep. I ordered Publisher and paid for it using my credit card. However, I received an email shortly after placing the order saying that they needed to 'verify' it. I waited for hours, but nothing happened. So, I decided to call the company to ask what was going on.
When I finally got through to someone, they told me that they were experiencing some issues and that they were sorry for the delay. They then offered me an upgrade to a software that I didn't even order. I found this very strange, as I had already paid for Publisher and didn't want anything else.
To make matters worse, they then told me that they had 'run out' of key codes for Publisher. I couldn't believe it. How could a company run out of something so essential? I was left feeling frustrated and a little angry.
Finally, they told me that it would take two days to refund my money. I couldn't understand why they couldn't just void the charge. If they had done that, I wouldn't have had to wait for two more days to get my money back.
Overall, I wouldn't recommend SoftwareKeep based on my experience. Their customer service was poor and they didn't seem to have their act together. If you're considering buying software from them, I would suggest looking elsewhere.
We are very satisfied with the purchase, it was done quickly and professionally. Very nice and efficient customer support!
Their helpdesk is top notch, they are quick and very polite.
I recommend them,
I was looking to purchase Microsoft Office for some of my clients and came across Softwarekeep who offered great pricing and discounts. I received the product keys within 30 minutes of purchase and the support I received from their customer service team when I had challenges with installing on a Mac computer was excellent.
Highly recommend them.
Great prices for Office and various tools.
Mostly cheaper than manufacturers' prices :)
Overview of SoftwareKeep complaint handling
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SoftwareKeep Contacts
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SoftwareKeep phone numbers+1 (877) 315-1713+1 (877) 315-1713Click up if you have successfully reached SoftwareKeep by calling +1 (877) 315-1713 phone number 0 0 users reported that they have successfully reached SoftwareKeep by calling +1 (877) 315-1713 phone number Click down if you have unsuccessfully reached SoftwareKeep by calling +1 (877) 315-1713 phone number 0 0 users reported that they have UNsuccessfully reached SoftwareKeep by calling +1 (877) 315-1713 phone number
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SoftwareKeep emailscalvince@softwarekeep.com98%Confidence score: 98%sales@softwarekeep.com97%Confidence score: 97%Sales
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SoftwareKeep social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025
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Recent comments about SoftwareKeep company
Frustrating Experience with SoftwareKeep's Customer Service and Product Availability




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