It's funny how the same people that used to run Sageryder/Projector Lamp Center are also running Lamps and Screens LLC (The new company that ‘owns’ Projector Lamp Center, Big Screen Center and Mount Center). Don't believe me? Do your research! Grant Hill and Brian Chambers are listed on Lamps and Screens LLC's twitter (@lampsandscreens) ALONG WITH the president of Stampede who just so happened to be the MAIN supplier for the ‘old’ Sageryder/Projector Lamp Center. These individuals are ALSO following Projector Lamp Center on twitter as well - @projectorlampce. (Oh, and guess who ELSE is following Projector Lamp Center on Twitter? Steve Gross (the ‘old’ owner of Projector Lamp Center), Ashley Gross (Steve’s daughter and employee), Joe Burgess and Jason Prance who were both major players in the ‘old’ Projector Lamp Center.) Also, while 2/3's of Sageryder/Projector Lamp Center's employees were screwed by being laid off after being told for months the company was doing very well, Brian and Grant (along with a few others) were chosen to keep their jobs but ONLY if they signed a contract containing a non-disclosure AND non-compete. If you go to [redacted]'s website, the person who is rebutting all of the negative postings about Sageryder/Projector Lamp Center (also including Big Screen Center and Mount Center) goes by the name of 'Mark' but is ACTUALLY Brian Chambers. Oh, and just a piece of advice Grant, don't post your cell phone number under ANYTHING related to Sageryder (http://www.cheaponsale.com/d-c114084224789043600-sageryder_brands/). That just shows how dumb you really are.
I placed an order with Projector Lamp Center at the end of November of 2008. They gave me excuse after excuse as to why they couldn't ship the product ordered for my company. Then I canceled and they told me in January they would mail me a refund check!! That is absolutely ridiculous. It is now APRIL 2009 and I have never seen my money and guess what else...
After much research and speaking with others whom have ordered from ProjectorLampCenter.com, we have found that Projector Lamp Center (which was owned by Sagerider Inc) filed for CHAPTER 7 BANKRUPTCY on February 25th, 2009. Their bankruptcy case number is #07-71667. I've been informed my only recourse is to file a claim with the courts if I would like to try and retrieve money owed.
If you log into Projector Lamp Center's 'LiveChat' online, a rep. tells you to file a chargeback! They say they are under 'new ownership'. We looked into this as well... they are now being operated by a company called STAMPEDE GLOBAL. How is that allowed? When you take over a company don't you - Stampede Global - also take over their debts? Anyone know if we can go after Stampede Global C.O.O. Kevin Kelly for our money?
Here is their contact link: http://www.stampede-usa.com/pages.aspx?docid=124
Also, why are they (Projector Lamp Center, Big Screen Center, aka now Stampede Global) allowed to still be selling product if they filed Chapter 7 bankruptcy (which is factual, they did indeed file!)? If you search for projector lamps in google, they come up on the first page! Google should be made aware of this, I doubt it would make them too pleased!
DO NOT ORDER FROM THESE PEOPLE! READ THE REST OF THE REPORTS ON THEM! They have a 'F' on Better Business Bureau with 300+ complaints!!! Why are they still operating! PROJECTOR LAMP CENTER, BIG SCREEN CENTER, AND MOUNT CENTER (now operated by Stampede Global, C.O.O. Kevin Kelly) ARE STILL OPERATING ALTHOUGH THEY FILED FOR CHAPTER 7 BANKRUPTCY!!! BEWARE!!!
If anyone is interested in helping to file another Lawsuit against this company please contact me or respond to this complaint. Ordered products, never delivered. Requested refunded 5 months later no refund. sound familiar? PROJECTOR LAMP CENTER
Story is simple: Ordered product, credit card charged, item never received. Projector Lamp Center is less than honest because each time I've talked with them they say 'item will ship today' but that has yet to happen. Don't do business with Projector Lamp, you'll just have headaches and have to waste hours of your time trying to resolve the problem. Also, avoid doing business with any company that does not put a ship date on their invoice (like Projector Lamp Center). This just delays any attempt to take action using your credit card company.
Project Lamp Center spent 3 months attempting to deliver a lamp I ordered. The order was placed on 8/11 and was subsequently canceled in early November. I have still not received my refund. I was told directly by two different customer support reps that this was being handled. My girlfriend called back weeks later and was told we had to send an email. We sent the email and have STILL not received our refund. This is a rip-off and completely unacceptable. My assumption is that Projector Lamp Center is assuming that I will not retain legal counsel over 200 dollars. They are probably right. Aside from reporting this to my credit card company as a theft, which it is, and talking to the Better Business Bureau, there is very little I can do to recover this money.
I just had a HORRIBLE experience with these guys. I have a Mitsubishi HD projection tv. The projector light bulb was about to burn out. I searched and found projectorlampcenter.com on google. I thought that the site looked pretty good and they had a chat feature which I thought was helpful. I chatted with the sales associate and told them about my problem. To add to the situation, I was having a large number of my family members at my house for the holiday. The kids like to play X-Box on the big screen, so getting the part before Christmas was important, and why I chatted beforehand to make sure that they had the part in stock. They said that they had six of them in stock. I chose overnight delivery and I thought that I was all set. That was 12/19. As of this morning (12/30), I still had not received the part. I checked the website, and my order was listed as "pending". I tried to use the customer service chat, but they were on VACATION!!! I finally got through to the customer service, and they tell me that the part is, yep you guessed it BACKORDERED. I explain that on the 19th when I ordered it there were SIX in stock. They told me that it would be 2 weeks before it would even be shipped. I asked to cancel the order and then they tell me that they don't refund to the credit card, rather they send customer's a CHECK. Which by the way will take up to 30 business days (read 45-60 days) before I get the refund check (WTF???). So in summary:
1) They lied about the part being in stock when I ordered it.
2) They charged my credit card on the day that I ordered the part (shocker)
3) They never told me that the part was on backorder
4) They won't just refund my card, they are going to make me wait over a month for a check to be sent to me (i'll believe it when I see it)
Don't order ANYTHING from these guys, you will end up being pissed like me
Do not do business with this company. I purchased a DLP replacement lamp from them. They promised shipping in...
We placed an order for a lamp on 11/18/2008 with UPS 2 Day Air. We hadn't received the item as of today...
I ordered a replacement lamp in June and after 3 weeks of different stories of when it would arrive I cancelled the order. I had not received the refund after a week and called to complain. I was told that they had just changed their process and could not refund my card and that it would be sent out in the form of a check. After another 2 weeks of waiting I contacted the company again and received yet a different excuse. This happened 4 more times until I finally got a confirmation for my check. That was over a month ago and I have yet to receive any money.