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FYE / Bait and switch fraud

1 United States Review updated:

This happened numerous times in the past and we have started looking elsewhere for our dvd/cd purchases...After walking inside FYE in the Altamonte Mall we were happy to see sale signs everywhere promising cd and dvds two for $10..so we searched through a discount bin and found two dvd's we really wanted..then we found another sale sign posted on a shelf that said two dvds for $12 so we picked out two more..we were ready to pay for our 4 dvds..however the final total did not match the sale prices..so we questioned the clerk and she said "one of the two movies from the bin wasn't included in the sale"..we asked why? and she said "a customer must have put it in the bin!" we pointed out there was other copies of that same movie in the bin all she would do was shrug her shoulders..needless to say we returned that one dvd..then she checked the other two dvds and we found we were charged full price for them..so we pointed out the sale sign on the shelf above where we found the dvds we wanted..she said "that sale only applies to certain priced dvds not all dvds on the shelf.." we pointed out those sale signs were posted all the way across the shelf..then she said "the sale only pertains to dvds or cds priced $4.99 and under" we checked the sign and sure enough in small print hidden by the top row of dvds it says "$4.99 and under cd/dvds used only!" We were soo mad at FYE for their bate and switch scam we declined to buy any dvds..instead we went to Walmart and found all four movies in their discount bin for $20..ie: 2 for $10..we also do our used dvd shopping at Blockbuster..we will never buy from FYE again they can't be trusted!!

Va
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Comments

  • Wh
      7th of Sep, 2009
    0 Votes

    Sam Goody uses the same pricing tactics and the same discount card.

  • Fy
      22nd of Mar, 2011
    0 Votes

    haha block buster closed and wallmart has no selection and edited cds, hollywood video closed up, best buy only sells new cds, virgin records is belly up tooo ... FYE is the only one left standing seems like enough peopel can read the signs well enough to keep them up and running, FYE in the Altamonte Mall is up and running and one of the best $ making FYES in FL!!!

  • Ja
      7th of Aug, 2012
    0 Votes

    You want to talk about a bait and switch at fye's? I bought a used DVD set of the Indiana Jones Trilogy at a fye's in Mesa, Arizona. I got home and saw that the "discs" were not DVDs at all, but in fact CD-Rs with cheaply printed paper labels made to look like the real DVDs, but it was easy to tell it was fake. I pop in one of the discs at it's a data disc of a bunch of pictures of matisse paintings! I drove RIGHT back to the store to return this; they eventually did accept the return but not without trying to corner me with technical hypothetical arguments that had no merit given the situation. Had they not taken it back it would have constituted as consumer fraud. Last time I deal with fye's.

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