I ordered a free trial the Acai Berry Detox and the Colon Cleanse off the link from www.rachelray.com. I agreed to pay $0.99 for the free trial. I received the free samples and called the number on the invoice and told them I wanted to make sure I was not going to get anymore and that I would not be charged for anything else. The man told me that the only thing they only had the free trial charged and I would not receive any more charges or product shipments. I was looking at my checking account today and I have been charged 7 times amounting to $255.15 !!! The only reason I even noticed it is because my account said I had overdrafted by $140 some odd dollars and I was trying to figure out how this had happened! I never even received any shipments to give me a clue that this was going on!
My charges are as follows:
6/23 Skyberry Cleanse 0.99
6/29 Xpress Berry 39.95
7/7 Anitox Berry 87.13
7/23 Nature Cleanse 83.18
7/23 Nature Cleanse 1.95
7/23 Nature Cleanse 2.00
7/28 Rainforest Berry 39.95
The only common denominator is FWM Laboratories in Hollywood, Fl. When I called the numbers that I found, it kept me on hold for 22 minutes and then disconnected me and the second time for 23 minutes and then disconnected me. The phone recording said to go to myordersupport.com to manage my account and it would not let me on because I did not have an account or login or anything. It took my email address and said it would send me an email immediately to tell me how to get on to the website. I never received an email!!
I never received all these shipments I was charged for or I would have known what was going on and that my account was being charged!!!
I searched online and found MANY complaints about this same thing from others. How is this allowed to continue???
What can I do to get this taken care of??