Fwm Laboratories: Acai Berry Detox; Life Cleanse / Fraud; Failure to Cancel; Deceptive Advertising
This is a total scam! The advertising is set up in such a way that your "free trial" starts the day of your order, is only for 15 days of a 30-day supply, and the product doesn't ship for 3-5 days from the date of your order. Your "free trial" doesn't end, but you get charged $87.13 repeatedly. They say in the Terms and Conditions that you agree to at the on-set of the "free purchase" that you can only be credited one refund per product. Thus, even if you cancel it and they continue to charge you, you are only entitled to one refund for the product.
I have contacted my bank and been told that since I signed up for the "free trial" and authorized the purchase initially, I am now stuck with the automatic reorder. They said that the only way to stop this is to cancel the card that this was ordered on, wait for two weeks and if no product is sent, to file a challenge to the charge for failure to receive the product. Or, if it is sent, to return it via certified mail to the company and dispute their failure to charge it back. However, the contract says they won't accept product back without an RMA (Return Merchandise Authorization), that I have requested both via telephone and email--they won't give one. My bank has said they consider this company fraudulent, but you have to follow the process they described in order to get credited back. I have also been transferred back into a que to wait to speak with a supervisor. I have over five and a half hours of being on hold in this que. This is completely bogus! My bank indicated they are in the process of setting up automatic denials for any attempts to use their cards to pay for these products from this company.
I hope other consumers find this warning and can protect themselves from a product that doesn't work and from the most fraudulent and predatory business practices I have ever seen.