Fry's Electronics / refused to repair my monitor stand
Hoping anyone could offer me any advice on this problem that has me so upset and I don’t know who to turn to for help.
I purchased a Samsung Monitor on November 27 2005 at the Fry’s store in San Marco and bought the extended warranty, total amount was, $680.60
On January 5, 2007 I brought the monitor to the store for repair of the stand, the monitor can swivel to vertical on its stand, and can be adjusted to higher position. I was provided with a loaner according to my contract and I was told it would take 4 to 6 weeks, the worse 8 week. I called many time at the beginning of March and finally on March 08-2007, I was told they would try to find out where the monitor was and call back, I never got that call back, I had to call back many time before I was able to talked to Lucia in repairs, she told me I would have to talk to the service manager, she said the company had talked to him about it, she transfer my call and the manager that told me the company had ship the wrong monitor and would not be sending mine till Fry's return the wrong one, it should be back in 5 days, a week later I call back and I ask to talk to the store manager name Milam Williams, he said he would check and call back, he DID call back told me the exact same thing I was told the week before, about the company sending the wrong one, etc. he told me he would have one of his tech check into it and call me back, I never did get a call, I called on 19, and left a message to Milan William, later that day I receive a call from a lady calling on his behalf, she said the company had send the wrong monitor and would not send mine till they get it back (familiar), she couldn't not give me any more information, that's what she had been told to tell me by the manager. On 3-28, AM, I took the loaner monitor to the store with me wanting to get my monitor or one like it as stated in the warranty contract, the Lady in charge could not help me, she walked me to the service department, I was told by the repair man the Monitor was in San Jose, I told the repair man I would not leave without my monitor or one similar that I waited long enough, he walked me to Milam William office, he said he didn’t know anything about my monitor, he did said he would check and call me back that day, RIGHT, I did not get a call that day. On Friday March 30, he call he said he had check and the monitor should be at the store later afternoon that he would call me back when it get there, I never got that call. I got a call from him on 4-6 he’s telling me the monitor is there but not fix and they would not fix it, that the warranty don’t cover the stand, that is was not part of the monitor, It took 3 months and one day, with me having to call time after time, and lied to many time, giving me the run around just to tell me they will not fix it. I contacted the Better Business Bureau, I received and email they had send the complain to Fry’s company. I’ve made call to the company in San Jose, I send letter to the owner of Fry’s, never had a reply.
This has been the worst experience I ever had dealing with a company, and I will never buy anything there again.
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