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Frontier Communications Corporation / customer service - pricing

1 United States

Was changing providers and Frontier enticed me to stay by offering deal unable to refuse. Unable to initiate at that time since new provider had already issued phone number port tranfer. Called to have cancelled and upon recontacting Frontier the CS rep said notes in system said agree with what to get but if she did this per system it would include additional fees. Grudgingly said just leave current equip and keep as is just lower the price to what quoted. After off phone 2 hours later was sent email confirmation and bill price was $25 more then quoted pre tax. Called told must be promo code entry error transferred and on hold over 50 mins. Got orig rep and dhe deleted all the order and made what agreed to. After email conf email again bill eould be $35 higher. Have spent to much time and energy with these people, multiple times unable to deliver at cost agreed. Now need to recall competitor and hope price hasn't increased. Deceptive pricing. Have heard others also have experienced same challenges. Poor seniors who trust and don't know to examine the later sent email. Why is customer service billing amt pre tax more then what quoted once email sent??? Deceptive

Oct 28, 2018

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