Frontier Airlines / Poor customer service
It is easy to see why this airline is having trouble! Their customer satifiation is something they care very little about! Recently my wife's flight was cancelled from another airline and Frontier refused to change her to a later flight on Frontier when she couldn't make their flight. Granted, it was the other airlines fault, but Frontier "policy" is that if it's not their fault then someone must pay! Travelling can be challenging at times, but Frontier sure doesn't try to make it easy to overcome the unexpected events that you may encounter. So remember, the next time they ask you to be understanding for situation beyound their control, ask for $150 as that is your policy when it's not "your fault".
More Frontier Airlines Complaints & Reviews
- Frontier Airlines - Stretch Seating vs. Classic Plus
- Frontier Airlines - No respect to passengers 
- Frontier Airlines - Extra travel insurance 
- Frontier Airlines - Early returns program! 
- Frontier Airlines - No ticket confirmation
- Frontier Airlines - poor customer service 
- Frontier Airlines - fly to las vegas round trip on nov/17/2017
- Frontier Airlines - Horrible experience
- [Resolved] Frontier Airlines - Flight attendant service during flight
- Frontier Airlines - Cancelled flight - no real options!