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Frontier Airlines / Poor customer service

1 Denver, CO, United States Review updated:

It is easy to see why this airline is having trouble! Their customer satifiation is something they care very little about! Recently my wife's flight was cancelled from another airline and Frontier refused to change her to a later flight on Frontier when she couldn't make their flight. Granted, it was the other airlines fault, but Frontier "policy" is that if it's not their fault then someone must pay! Travelling can be challenging at times, but Frontier sure doesn't try to make it easy to overcome the unexpected events that you may encounter. So remember, the next time they ask you to be understanding for situation beyound their control, ask for $150 as that is your policy when it's not "your fault".

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  • Ch
      25th of Jul, 2009
    0 Votes

    It's a pity that Frontier wasn't a little more accommodating, seeing as it was the fault of another airline, not a personal issue of your wife's. That's the problem with some of the bookings, particularly online ones: they use multiple airlines to get to distant destinations at lower prices. A problem with one airline has a ripple effect.

    Hope your wife made it to her destination safely.

  • Dl
      25th of Jul, 2009
    0 Votes

    They refused to change to a later flight or couldnt?

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