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Frontier Airlines / Gouged me for baggage; used security procedures to &punish& consumers with legitimate complaints

United States Review updated:
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I traveled on Frontier Airlines beginning on 10/30/2008. On my outbound trip, there was no charge for my one checked bag (which there should never be; after all, given the restrictions on what you can take through security, you HAVE to check baggage now). But on the return trip a few days later, they tried to ding me for $15 to check the very same bag! They claimed that I had to pay this surprise fee because they had imposed it for "travel after 10/31", even though I began my travel before that date. When I complained, and told them that I would never fly them again, the agent reacted by making me a "selectee" -- that is, by causing me to practically be strip searched as I went through security.

Airlines shouldn't rip people off for baggage, and they CERTAINLY shouldn't be allowed to use the security procedures to punish consumers for standing up for their rights! Don't ever fly this airline.
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Sa
  27th of Jan, 2009
Agree Disagree -1 Votes
Get Over it! I like this airline I have flown them for years does not matter what airline u travel now a days you will have to pay for something regardless. Not all agents are rude some times it is the customer that comes to the airport with a bad attitude, they pay the cheapest price to fly and expect the world handed to them...!!!

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Frontier Airlines Logo Frontier Airlines
Customer Service
Overall Satisfaction Rating

57 Reviews
PO Box 492085
Denver
CO
United States - 80249
+1 720 374 4200
+1 720 374 4621
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