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Ford Premium ESP Extended Warranty / deceiving

1 United States Review updated:

Ford should be jailed for this scam esp extended warranty. I bought a brand new 2008 f - 150 during that year. At the time, I told the salesmen I intended to keep this truck a long time. He talked me into the esp and maintenance package and rust proofing and all along assured me that for 5 years, the only thing out of my pocket would be the monthly payment and gas. I have gotten my truck serviced every 8000 at the dealer. My truck now has 67000km on it and last week, the steering shaft broke on it. Apparently a full sized pickup designed for offroad capabilities can't handle round town regular driving. To my surprise, the dealer told me I would have to pay $600 to get my truck back and that my part wasnt covered under esp. I looked at my brochure which clearly states steering linkages are covered, but still they wouldnt cover it. This is fraudulent. I gave them $2000 for a useless extended warranty and am still paying for repairs. How can they get away with this. Since last week, I have heard so many similar stories from others. It's all bad enough that these trucks are having such major issues with so few kms. One guy sitting next to me at work had his tranny go at 64000 and another had his engine go at 67000. Those guys were lucky to be covered under drivetrain, but still had a runaround to get repairs. Fords are literally disposable trucks sold cheap with the intent that the buyer will always buy a new one every 3 years. Dont even get me started on the resale value on the [censor] thing, after last week, I put it up for sale for less than book value and I have not so much as had a nudge. I will never buy a pos ford again. And I will be sure to tell all friends, coworkers and family to never buy one.

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  • De
      18th of Oct, 2006
    ExtraCare Account - Site login problem
    United States

    I have the message "Your extracare account information is incomplete." I visited the website that was on the receipt but there is nowhere to log on to view the account and make revisions to it. Where do I find this information please.

    -1 Votes
  • Ju
      17th of Nov, 2006
    Ford - Miss and rough idel
    United States

    My name is Julia I have a 99 ford f-350 with a power strok diesel, I have just recently had to have the # 8 Injector replaced twice and I am still having the same miss and rough idel, no power problem as I did before I replaced the # 8 injector. My truck only has 95,000 miles on it I should not be having this problem. I have been told that it is not covered under warranty because it is over 5 years old. I have put $3,000 into trying to fix this problem and it seems that there is no way to really fix this. I am a very loayal ford owner but if ford is not willing to help fix this problem I will become a Chevy owner real soon. Please help with this problem. I love my truck and it has been the best truck I have owned up until now. This is a vehicle that was purchased for me by my father before he passed away, so it also contains sentimental value there. I know this really has nothing to do with the problem. Thank you, Julie

    0 Votes
  • Va
      13th of Sep, 2007
    Ford Explorer XLT - Recall notices concerning safety issues
    United States

    I keep receiving recall notices concerning safety issues with a 1999 Ford Explorer XLT. I went to the nearest dealer Heritage Ford in Loveland Colorado to have a recall repair done. They said it would cost $350.00 to repair the seat because the recall notice didn't cover this repair. Even after I presented them with the recall notice mailed from Ford they never performed the recall repair.

    Two years later I get another notice this one claiming my Explorer has been recalled due to the possibility of an underhood fire. (Recall 05S28)I can't help but think Ford corporate mails these notices to provide blanket damage control and appear they were doing all they can to correct the problem; while this dealer individually gets the opportunity to perform repairs that should be covered under the recall but still charge the customer money. The customer scared into thinking their car may go Pinto turn their vehicles over to feel safe once their pockets are emptied.

    0 Votes
  • Aa
      28th of Mar, 2008
    Ford - Less mileage

    Dear Sir,
    I purchased a Ford Fiesta on the 29th of January, 2008 and the car gave me a very good mileage of 16 km/litre and the digital fuel meter showed almost accurate reading after fuelling the car. But now according to the meter, the car is giving me an average of only 11 and the engineer at the Ford workshop says that I should not go according to the digital fuel meter because thats not accurate. Then whats the use of the meter or the fuel gauge in the car if it cannot show accurate reading. The car is giving me a very low average and no one could help me out regarding the same. Please look into the matter.

    0 Votes
  • Lo
      15th of May, 2008
    Ford Motor Company? Foundation - CAR REPAIR
    United States
    Phone: 941-925-1249

    I am the owner of a 1996 ford mustang. I don't have any money because i have stage fourmetastic breast cancer (It has spread all over my body and i am terminally ill) i was stupid enough to ask if the ford motor comany who claims to sponser breast cancer, would just be kind enough to fix any repairs my car needs because i have no money and i need the car to go to mt treatments every week. They told me off because i am not something like africa, a third world country or some other " worthy cause" i am an american i have one of their products which they want people to spend thousand of dollars buying. And i am ill they couldn't help me. They couldn't fix the car or put a spoiler on it for me. What kind of people are in that factory? They say they care and the help breast cancer patients, do what die? Hurt thier feelings what? I wasn't asking them for money i was only asking if they could fix my car the engine light is on and all i have is 107 on a ebt card which is only for food. Something is really wrong with america and the greedy people in it!

    -1 Votes
  • Fa
      15th of Jun, 2008

    We also have been very disappointed with the staining of the seat material. I have tried various products to no avail and professional cleaning which helped some but stained quickly afterward. Finally bought seat covers which were expensive and a real pain to put on.

    0 Votes
  • Mi
      20th of Aug, 2008
    Morristown Ford - Truck Fire
    Morristown Ford
    1112 W Morris Blvd
    United States
    Phone: 423-586-5520

    My husband bought a 2000 Ford F-150 about 3yrs ago and the truck caught on fire in July 2008 and Morristown Ford was to fix the truck they had the truck 5 weeks. We got the truck back on August 11th and the truck caught on fire again August 15th. The insurance company paid $5, 000.00 to fix the truck and Morristown Ford never could tell us why the truck caught on fire the first time. My husband could have died and no one at Morristown Ford cannot understand that I think they are responsible. We have purchased 5 vehicales from Morristown Ford and the way we have been treated over this and we can't get a response from the General Manager- I will never go there again to buy a vehicale. I feel like Ford owes us a vehicale and our $500.00 deductible back. There are several recalls on ford f-150 but not my husbands truck or so they say. I am very upset by this and I want someone to take action.
    Thank You,
    Misty Cline

    -1 Votes
  • Ri
      19th of Nov, 2008

    The UAW protects the Drunks, Dopeheads, Cronic No-Shows, Medical Milkers and Slackers. Many of these people could not keep a job anywhere else. The more worthless a person is, the harder the UAW works to protect their jobs. This NEVER ENDING problem affects productivity, quality and morale. TOYOTA DOES NOT HAVE THESE PROBLEMS. IF YOU ARE WORTHLESS THEY FIRE YOUR ###.

    0 Votes
  • Su
      5th of Jan, 2009
    Ford Motor - car key stuck would not start
    ford motor
    205 trongate
    st louis
    United States
    Phone: 314-868-9163

    Second time had problem with key getting stuck not ingaging(could not turn key to start engine) on my 2001 focus ford car. Had to have it moved to a garage to be worked on, found that the pass key anti theft went bad again. Do not know my cost as of yet, but has there been a recall on this problems as I have talked to sereval people who had to actually beat on the key to get it to work. Very disappointed can anyone help with this.
    Sue H. Bott
    I bought from ford dealer in O'fallon Mo in 2001

    0 Votes
  • Ma
      6th of Feb, 2009
    Ford Motor Company / 2003 Taurus - Springs suddenly snapping (breaking)
    Ford Motor` Company
    Ann Arbor
    United States

    The 2003 Ford Taurus that I bought almost 3 years ago had a spring suddenly snap (break) causing the tire to be punctured on the front drivers side of the vehicle. I have had 3 mechanics tell me that this is a common problem on the Ford Taurus. My car is unsafe to drive now and sits parked in front of my residence. The cost of the repairs (replacing both springs and the struts) along with the wheel alignment is just over $1400.00. My car has 104K miles on it but I do not think that the mileage should have anything to do with this costly problem. I have always taken care of my vehicles with the routine oil changes and fluids replaced as well as all other maintanance needs. Why has Ford Motor Company not recalled their vehicle when there are so many Taurus's having this problem? It used to be that you could drive an American made car beyond 200K miles without major problems. When an American car company refuses to recall their vehicles that have so many identical problems on the same model, why should the American people keep buying their products? Then, these same companies try and get the American public to continue buying their faulty products. Not any more. This is one American born citizen who will be buying a foreign made vehicle now. Ford Motor Company and the rest of the American car companies can only look at themselves as to why there are so many foreign made cars on the roads today.

    0 Votes
  • Ke
      10th of Feb, 2009
    Ford Motor Company - They will rip you off
    Ford Motor Company
    United States

    Duval ford had my crane for 2 months. they could not fix problem 50 000 miles on a f 550 do not take your truck there will cost you big bucks and lots of down time with no good excuse..b.s George cant get anything done to help out just act like a good old boy but beware he has been there a long time and together the will work you my truck has been damaged and they would not pay for those repairs. Property was stolen they would not replace any windshield on my crane was broken by them they would not replace. My straps were stolen they would not authorize reimbursement. What a bunch of crabs I guess they want to go to court I don't but they do! So just like I gave 8000.00 dollars to them I will give to the next guy on the food chain they have lied to us and don't know what they are doing! I assume because it took 2 months to fix my crane.

    0 Votes
  • Fo
      12th of Feb, 2009

    I'm sorry to hear about your issue. I'm not sure what happened in your situation, I would recommend that you call Ford Customer Service Relations Center at 1-800-392-3673. Have your VIN, the repair order (if possible), the name of your dealership and the name of the person you spoke to at the dealership. The CRC representative would be in the best position to help you resolve your concern. Thanks.

    0 Votes
  • Ji
      26th of Mar, 2009

    i have a 2004 ford explorer from the time we bought it we had trouble with the rear passingers windows. we had the repaired several time while it was under warranty and now that the warranty has expired the window is broken afain and i can't afford to fix it. i think that the ford motor should pay for it to be fixed. i think we got a lemon.

    0 Votes
  • Di
      14th of Jun, 2009

    This whole site is an absolute joke.I feel sorry for this woman's plight but how can she say she is not asking for money.Someone's money has to pay for it.What does a spoiler have to do with the way a car runs.The Ford Motor Company and the Ford Foundation have had no connection for a long time.

    0 Votes
  • Ga
      17th of Aug, 2009
    Ford - Do not believe them
    Bob Moran
    United States

    The dealer sold me an extended warranty for a Ford Escape for a 6/100, 000 miles on 7/25/05 It was supposed to be a Ford warranty but Ford does not acknowledge it and the dealer has since gone out of business. And Ford denies any liability for fixing a vehicle with 23, 000 miles on it with number of faults. At this point I would say I'd never buy a Ford again.

    +1 Votes
  • Da
      28th of Aug, 2009
    Ford Motor Co. - 2001 Explorer Sport Trac
    United States

    If you own a 2001/2002 Ford Explorer Sport Trac you should have someone check your cab mount bushings. I found mine to be rotting/falling apart and 1 has dissapeared altogether. The rubber they used is just falling apart, crumbles like cork. Ford is unwilling to acknowledge any widespread problem. To have them replaced is about $1000.00.
    I have filled an investigation request form with National Highway Traffic Safety Administration concerning this issue on their Vehicle Safety Hotline. Hope it will get noticed...

    +2 Votes
  • St
      10th of Oct, 2009

    I bought a Ford Extended Warranty. Had and issue with the care requiring the radiator to be replaced. Even though it is covered they denied it saying the other issue caised the radiator to go bad. Now I go to replace my brakes and mechanic realize that the 'struts' are leaking. He calls Ford and they punched in my VIN and tell mechanic that my car dont carry struts it carries shocks and they are not covered.
    How can they seel me a warranty for struts when they know my car dont carry them? Why do they sell warranties when they know they will find every reason not to pay them? This is the biggest scam I have ever encountered and from a recognised company. All the parts that are warrantied rarely go band and from investigating once your claim goes over $500 they send a rep out to make sure they dont have to pay. Someone need to do something about this issue.

    0 Votes
  • Fu
      13th of Nov, 2009
    Redford Financial - Nearly ripped me off
    Redford Financial
    United States

    I too was a victim, even with all the smarts and education, I still sent almost 1500 dollars to this so called Redford Finanacial Group.I was also told that I would get a refund in 30 days.Whoever these people may be, they need to be stopped today. I have children of my own that I have to support and with this scam going on I have now been put into a financial hole. What do I do now? Where do I turn now? I wish I had look more into it before sending my money off.Now all I can do is pray this cycle ends.

    0 Votes
  • Tu
      13th of Nov, 2009
    Redford Financial - Nearly ripped me off
    Redford Financial
    United States

    I was "approved" for $100, 000 loan, which I was going to use for the purchase toward a home. I was told that I had to send 12 months security deposit of $13, 454.80. I was unable to come up with this amount so I called "James "JIM" Adams" the agent I was working with at extention 520, and was told that the interest rate would be increased half percent and I would only have to send $8, 091.00

    I almost wired that money today...thank GOD I found this website. I too didn't find anythin under the better business bureau on this company.

    Something needs to get done about people preying on those down on their luck in this recession.

    0 Votes
  • Lu
      13th of Nov, 2009
    Redford Financial - Nearly ripped me off
    Redford Financial
    United States

    The company claimed if I sent them 800.00 dollars I would get a $5000.00 loan so I did. Then they said I needed to send another $800.00 to secure it and I did. Then they said the investor backed out. Stupid me. I am suppose to get my money back on July 9th. I am sure that is bull, I have contacted moneygram and they said they could identify the person who picked it up. So, if no money hopefully legal action because they not only took from me but my three month old daughter as well.

    0 Votes

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