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Ford Motor Company / service at your kuwait's agent

1 Kuwait, Kuwait

This morning I called on Ford's service center in Shwaikh, Kuwait.
I was recieved by a person named Mahmoud Ibrahim .
I needed to fix my rear window glass which got destroyed.

Mr. Ibrahim told me that the spare part is not availabe in Kuwait and that I ( ?) will have to order it from Dubai, something that will take 2 weeks . I inquired whether at least any one can help in removing the broken glass, yet was told that the manager refuses to ofer this service . I then requested Mr. Ibrahim to order the rear glass from Dubai . Mr. Ibrahim told me it is not his job as he is only in charge of "quick service" . I finally landed with Mr. Karim Jebri, a service adviser, who upon rechecking told me that the rear window glass is available and that the car will be fixed and delivered today . I tried to reach the station GM ( a Mr. Yasser ) to complain about the initial service, yet no answer.

Dec 27, 2017

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