Ford Motor Company — poor service of malaysia dealer, sime darby auto connexion
Firstly i have to apologize because i can't have my satisfied respond in my country, though I hope Ford U.S can put more attention and pressure on this matter because Ford customer in my country have suffer a lot and a lot of unwanted trouble regarding the very poor after sales service.
My incident is, I am a Fiesta ecoboost customer, I bought my vehicle almost 3 years ago, everything is fine and I am appreciate that. One day i broke my car front skirt due to unwanted accident and I am decided to order a replacement . Waited for almost 1 month and finally I have my skirt in one of service center, they ask me to drop my car there for like 2 days for installation, I am agree with that. After 2 days i went to collect my car, and i found they order a wrong version of skirt! and the worst part is they just installed it without my concern! I am angry !They pass the unfitted LED DRL to me and said this can't be installed because it doesn't fit! Firstly i have to claim that before they place my order, they ask me to drive my car to them for checking, and for your information, Fiesta ecoboost Malaysia version have a very nice LED DRL front bumper skirt, they double check my car and place the order, but after all they order a wrong version skirt, which is Fiesta 1.5L version skirt and installed on my car ! I question them, why are you did not check the skirt when it arrived?How come you just installed it anyhow? If you know this is a wrong version skirt you should contact me but not installed it anyhow! They just said it can't be wrong because we have you chassis number! After that they promised to place another order for me and this happen a month ago, every week i have to call them asking for the order status, and i place my complaint to the headquarter in Malaysia Ford dealer Headquarter, which is Sime Darby Auto Connexion, they also can't give a satisfying solution, all they do are just asking customer to wait until they call, and actually we don't know whether they have follow the case or not! This whole incident just proven their poor and unreliable service quality, there are lot of people starting to lose confident with Ford already due to poor service quality!
My car number plate is JQQ 2208, I have no way to complaint, except Ford U.S
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