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Ford Motor Company / customer service advisor

1 Kempster Ford Umgeni road, South Africa

I booked my car in at kempster Ford Umgeni Road for a service today. The service advisor Mr sbu madondo, was very rude and not very helpful. I was there to fetch my car and he rudely questioned me as to who gave me permission to fetch the car when he didn't tell me. He felt that he was doing me a favor. That wasn't very professional of him and it gives Ford a bad name. He should be trained on customer service delivery.

Feb 4, 2019

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