Ford

Hello my name is Jose Rodriguez I'm a regular customer at Kisselback Ford in Saint Cloud Florida
Address: 1118 13th St, Saint Cloud, FL 34769
Phone: (407) 892-2141

I always do my oil changes there with no problems, I recently experienced bad service, I had some work done for my 2010 Lincoln MKZ by last visit was for the recall airbag. two weeks had passed when I noticed the cover on the driver side below the dash, which opens the trunk and adjust the dash board lights connections. This cover came off. When I looked at it the clips were broken off and I found an electrical black tape, which came off from it and a broken clip and no other clips were attached to it.
I was explained that the Tech did not had no reason to open this cover so, I explained that this doesn't make any sense to me. I have had this vehicle for the past 3 years now and the only place I have it service is at this location Kisselback Ford. I remember before the air bag recall I also brought it in for the backup speaker for rear parking aid, which went bad and it was replaced maybe then this cover could have been broken off then.

I spoke to the manager of Kisselback and he explained to be that all of his tech are honest and if this would have occurred it would have been bought to his attention. I stated I'm not here to blame anyone but this needs to be rectified. The manager then stated that he will not charge me for the labor cost, but will go half on the part. So I agreed. This was at least two weeks ago and it was said to be that they will order the part and get in contact with me until now I'm still waiting.
I try calling serval times after the week, because I was told the part could take at least a week to be delivered.
I have left messages to the Sale rep Diana Parsons(54), that took care of me when the air bag was replaced to inquiry if the part came in and left my number, which she can reach me. But no response as of yet.

I'm also a Manager for hospitality and this type of customer service is poor, I'm thinking twice of not returning to this service center there is no reason why this type of service I'm getting for this location should be happening.

I can be reached by this email or my cellular phone number
[protected] anytime after 4pm I work nights.

I know you be able to pull up my service, which was done at Kisselback Ford I will attach two past service invoice to view.

January 19th 2019 invoice number 65611 for oil change and tune up because I was having a hesitation when starting up. But it's still happening the problem was not fixed for what I send it for.

April 5th 2018 Invoice number 53016 for the backup speaker for rear parking aid

See attachments for invoices and Photos of the broken cover

Sincerely
Jose L Rodriguez
3369 Cypress Point Circle
Saint Cloud, Florida 34772
[protected]