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Ford Motor Company / refused to repair defective lincoln

1 United States Review updated:

I purchased a Lincoln aviator new. I had a failed starter 2 weeks after warranty expired. They said this was highly unusual. It cost me apprx. $450. Heritage Ford in Loveland, CO was to call me in 2 days. I called the service manager and he was to check into it and would call me back. No call, and that was 3 months ago. I didn't figure he would call as I asked if he had my phone number and he said "no". He never did! I definitely would not recommend that they retain a dealership. I'd like to be reimbursed. Honda would NEVER do this! No more fords. What poor service!

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  • Fo
      19th of Feb, 2009
    0 Votes

    I'm not sure what happened in your situation. I would recommend that you call Ford Customer Relations Center at 1-800-392-3673. Have your VIN, the repair order (if possible), the name of your dealership and the name of the person you spoke to at the dealership. The Ford CRC representative would be in the best position to help you resove your concern. Thanks.

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