Ford Credit / loss prevention department
The past tuesday 01-06-09 I made a phone call to Ford Credit Customer Service from my work. I forgot my account number to made a payment, a customer representitive answer and then she askme about my name and social security number, after this, the representative was tranfer the call to other department. The loss prevention department answer the call. I spoke with Mr. Miller a Investigate associate for Ford Credit. I ask him for my account number, then when he was looking on the system, hi told me that I was late in my payments, I explained to him that I knew about it, and that was the reason why I was calling to made my payment (I was 49 days late), he was making very unprofessional comments about myself, he said: Mrs. Lorena Why you always late, I made my payments on my bills, why you don't do yours??"he was very nasty, I told him I had some problems but am calling today to made my payment, the he said ok give me your information I going to take your payment, I request to him that I decide to speak to someone else, because I did'nt appreciate the way he was talking to me and I don't want to give any info abuot my bank account to him. He denied to transfer the call, so I request to speak to his manager or supervisor but he denied as well, he told me that he was the only person that I have to talk with, then he threaten me, he said"I know were you work, and going to send some one to pick up my car", after this he hang up the phone. I went to a meeting at my work, after 30 minutes I came back to my office and I call again Ford Credit to try to talk to some one to made my payment, while I was talking with another Representative, that he was willing to take my payment, one of my co-workers noticed that my car was being town for an unkwon town truck. I run outside and my car was gone, I came back into the office and I speak with the representative, I asked him why they take my car?? He explained to me that it was weird because I was only 49 days, he told me that normaly takes 90 days before they repo any car. Mr. Miller was the person responsable for the incident taht I have last tuesday. I am very up-set to see how some people can abuse of the sistem and take advance of their positions. Now am trying to recover my car in is a nightmare, because I have to pay extra $360.00 to the repo company, because Mr. Miller want to be rude and he decide to not give customer service and transfer the phone to another representative or his supervisor. This is the worse experience I ever had in my life, this person was threat me like I was a criminal or a most wanted person in florida. I made the call to report a payment and because he didn't hear what he want from me he take the desicion to made the order to reposes my car?, this is unfear, the economic right now is in very bad shape for every single citizen in this country. I am a single mother a full time employed and a full time student, why this horroble think happend. I spoke with some many people in Ford Credit, some of them agree that it was a mistake another people for the investigation department, was acting like they don't care, becausethey told they got what they want the car, and after this they don't care any more. Finaly I spoke with Millie Canino she was wonderfull she help me on everything, and now am in the process to get my car back. This is the first complaint I want to do, and I will be doing as much I can to avoid for another person to get those horribles mistakes. This people should get better training on customer service.
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