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FlowerAuraDamaged cake

Very upset with the cake you delivered to me. It was broken and didn't look beautiful. Nothing to hide, it looked ugly.
Didn't expect for them to say that I should blame the courier. But the thing is that I didn't use a courier delivery and took away this cake by myself. And I assure you I carried it carefully knowing that I paid much money for this and it shouldn't be damaged in any way. So they didn't offer anything. I'm sure I didn't damage my cake, it's 100%. But how to prove it? Who can help with this?

Je
Sep 18, 2017

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