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Florida Power & Light [FPL]
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Florida Power & Light [FPL]
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1.4 778 Reviews

Florida Power & Light [FPL] Complaints Summary

83 Resolved
694 Unresolved
Our verdict: With Florida Power & Light [FPL]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Florida Power & Light [FPL] reviews & complaints 778

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R
2:45 pm EST

Florida Power & Light [FPL] high bills

I am also experiencing very high FPL bills, and to make matters worse, they are requiring me to pay more towards which covers two months of electrical usage, which I have already payed based on the amount of electrical usage they said I using at that time.

I have always felt that a company who is a monopoly can, to a certain degree, do what they what to and answers only to certain people. That is why we have laws.

We all need to come together and start a "Class Action Lawsuit" against FPL.
If you are interested in starting a "Class Action lawsuit" email me at: [protected]@gmail.com and let us see about getting someone to represent us.

There is obviously something foul going on behind closed doors. We need to demand what it is using our legal system.

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4:47 pm EST
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Florida Power & Light [FPL] billing charges

My deposit was $590.00 which was paid and due to the area I live in and also regarding my credit score from which a customers service represented told me since I open my account with Fpl I have ask for billing statements in the mail and i'am still not receiving my bill's in the mail every month I have to call Fpl to find out the amount on my bill and it's ridiculous my light bill every other month goes up close to almost $400 this month I'm paying $219 I feel like I'm being jacked out of money every month for my light bill I wish Florida had another light bill company like Georgia has Fpl is jacking and making good billions of dollars off people and taken advantage of us

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8:03 pm EST

Florida Power & Light [FPL] deposit charge

My late fathers name was in the bill. I have to close that account and open a new one in my name. I am being charged a deposit fee of $330.00. They say that amount is based on my credit score. I have a credit score of 780.
To be charged a deposit for doing little to nothing is robbery. I am retired and on a limited budget.
This is wrong. I have paid on time. We have been a customer at this address for over 60 years always paying on time.
Totally disgusted with customer service and more so with FPL.
The closed account bill, deposit and new electric charges I will have to pay over a $1000.00.
I don't make a million a year plus receive a bonus on top like the CEO.
Having to make a deposit is just wrong

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10:49 am EST

Florida Power & Light [FPL] overcharging /saying its budget billing

The last few months my bills have been 8-10 dallara month higher.
i am a single person. i use the same amount ech month.

Bill went from about $ 150.00 a mon th to over $ 200.00 a month.

When i call customer service, i get the " budget billing" script.
Than I get transferred for a energy survey.

I feel i am being over charged, I pay my bill each month.

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JAC13
, US
May 23, 2019 10:51 pm EDT

Fpl budgeting is a joke! when we first bought this home 4 years ago, the highest bill in the summer (june, july, august) fpl time was about $200, with the remainder of the months between $100 and $150. the last 2 years bills have sky rocketed forcing us to do the budget. as we dive more into what is drawing what power, conclusion was the air conditioning was running too much. air condition unit and, windows and doors were originals from home built in 2004. so, made investment to put in all new windows and doors in february 2019, and a new air condition unit with all new hvac in roof beginning of may 2019. oh yeah, and temp used to be kept at 68 degrees, but with new air condition unit are able to keep it at 73 degrees (does not run even close as long as old unit and home is cool). just received bill... and it is $254 (actual usage $221). how is that even remotely possible?! lat month (april) fpl bill said actual usage was $171. are you freaking kidding me?! I am sorry, you keep your head down, work your [censored] off, do what is right, and the utlities are able to screw you?! with the way every thing ends up in court, how is it that fpl is not in court having to pay their customers for the, won't even say unfair, criminal extorsion of their customers?! does anyone know of a class action lawsuit going on or being pursued against fpl? we keep all e-mails, receipts (paper and electronic) and have a paper trail of this activity. anyone interested in fighting back against this corruption, I am in. text me [protected] and let me know this is the topic (I don't answer phone if name is not associated with the number).

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12:44 am EST
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Florida Power & Light [FPL] new customer service request and deposit refund then increased

A couple of weeks ago I received on my email that a new customer requested service at my address (which wasn't true), FPL proceeded to close my account, made changes on phone numbers on account without authorization, I called and confirmed with them that no one was requesting a new service at my address. They told me to not to pay attention to those messages, reopen my account, I corrected the phone numbers on my account and though that was the end of it. To my surprise, the next day they send same message, reclosed my account, refunded the $401 deposit after charging for the running cycle. Then they are asking for a $556 deposit with no explanation.

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8:11 am EST

Florida Power & Light [FPL] my electric bill

my bill has went up about $ 10.00 a month, the last few months.
Reps blame it on budget billing. Budget billing does nt save money.

Higer and higher bills, and with poor customer service. Very har to navigate the
phone system to get to a rep.

Blamming the summer heat on higher b ills, is a poor excuse to over charging customers.

My bills are way to high, and energy survays have found no issue causing higher bills!

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10:58 am EST
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Florida Power & Light [FPL] deposit charges

I live in CT. We had to sell our home in CT and we were going to relocate to Florida. Long story short in CT my husband lost his job and we were forced to sell. Now we still live in CT at moms home. I am the only one working and now they put I have to pay a deposit. I am barely making end meet and have to stay in CT because of work. They did not help me. They charge me $5 late fee as well. How can one keep up when they charge outrages fee especially when I do not make enough.

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3:49 pm EDT

Florida Power & Light [FPL] damaged to my refrigerator

My control board was damaged due to the surge and extreme rudeness on the part of YOUR claim agent who refused to accept my completed claim form and invoices submitted in accordance and following the advise given directly form FPL upon my power outage !

This is unfair and unacceptable as I have done everything to protect my home and appliances, how much more damage will FPL cause and refuse to compensate cannot afford future losses and lack of attention due to your failure @!

Please reimburse my invoices and loss.
Concerned consumer
Bernadine Goindoo
[protected]
[protected]@AOL.COM

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8:38 am EDT
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Florida Power & Light [FPL] recent and almost daily and nightly recurring outages.

Recently, even under normal atmospheric conditions, the condo where I live, suffered frequent outages during the 24 hours cycle. It seems that FPL is not able to fix these frequent problems to its main line which, as for the FPL information system affects little more than 1200 customer. This continuous disservice generates damages and frustration. How long will it take to permanently fix these outages?

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Debboy
, US
Nov 14, 2018 3:28 pm EST

We have the same problem and this has been going on for years. Sometimes the power will go off 7 or 8 times in a row which is terrible on appliances and other household items. I have talked with people who live in our community and they have lost freezers and other things due to this issue. Not sure who to directly complain to, that would actually help out in this matter.

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1:24 pm EDT

Florida Power & Light [FPL] billing and payments/ dixie court apartments

Incident date: 10/15/18
Account number: [protected]
Business name: Dixie Court Apartments
We are a property with over 14 buildings and over 800 residents. We have paid both our August and September bill. However someone on FPL staff did not appropriate the funds to the correct accounts and as a result it flagged our office for nonpayment and disconnection. FPL's resolution was to refund us back for 2 months in the amount of $4419.53 (which has not yet been received) and demand that we make a payment today in the amount of $1748.25 in cash or they will disconnect the business and inconvenience hundreds of tenants. This is absurd and extremely unprofessional on FPL's behalf that our business has to suffer for FPL's negligence. If we are disconnected you will potentially have homeless people as we have applicants in need of somewhere to stay. This is a formal complaint. We need someone to contact us as soon as possible with a better resolution. The person (s0 responsible for this error needs to be fired.

I may be reached at [protected] or [protected]
Alexis Garel
Property Manager

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10:19 am EDT

Florida Power & Light [FPL] customer service is inept

One of our accounts has a demand meter and I called to find out how it works and why the electric bills are as high as they are. I was transferred to 4 departments and no one could help me with a simple explananation! Each time, I gave the account #, verified the account and was told the rep had to transfer me.

Very disappointing and inept service!

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9:08 pm EDT

Florida Power & Light [FPL] low power wires

My neighbor and I agree that the electrical wire that runs from my home to the pole has been compromised and lowered over the years. The main issue I see is the tree that is pass my property into the alleyway. I need someone to please come and inspect this situation. This could be life threatening. My name is Adriana G.
Your prompt attention would be appreciated. Thank you.

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9:09 am EDT

Florida Power & Light [FPL] illegal connection

Last fall new meters were install in our mobile home park, upon arrival from home in Pittsbugh10/2/18 our service was limited to half of the outlets, all 220 appliances no power. Called customer service, sent out a truck at 9PM but stated the locked fpl box was working properly. Called back next day 10/3/18 after tracing our line from outside box inside panel. The ground wire on fpl coming from lock box was 18" of copper wire, the ground wire from our panel inside was aluminum wire.
Work done by outside contractor, McGuire Elec. in May of 2017.
I the 17 months since work was done the spliced copper/aluminum site has dissolved. Causing this problem, since several contractors have notice this illegal connection, I would have expected a reputal company such as fpl to admit their mistake. But all efforts on our part to get fpl to fix it have been refused.
Now out mobile home association will be contacting subcontractor for repair and you will receive a bill or small court claim.

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2:05 pm EDT

Florida Power & Light [FPL] fpl service

I have been unable to log into my account to pay my bill, month after month. Every time, I have to end up paying the bill after it's already late and disconnected because I do not get a notice, and I have to spend up to an hour on the phone, after which I am finally able to pay my bill and get my power back on, after paying the extra $30 or so dollars for the late fee -- every time.

Every time I try to talk to someone, my issue with my account never gets resolved, and I just get tossed over to more automated message loops that go nowhere. I know my complaint will fall on deaf ears, as it is clear that FPL do not care about their customers, but I cannot stress how incredibly frustrating it is to deal with them.

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1:01 pm EDT

Florida Power & Light [FPL] fpl

FPL is one of the only electric companies in Florida and because of that this organization likes taking advantage of people. Over charge on everything and give a fee for every single thing. Like for example a customer charge, gross receipts tax, and a friggin franchise charge. What the hell is the meaning of all these extra fees. You best believe as soon as another electric company begins their business I will be switching electric companies so damn quick. You con artists.

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Paola156
, US
Nov 20, 2018 4:03 pm EST

Totally agree with this comment FPL rips people off $500 dollars in electricity bill I hope one day another electricity company comes to be able to switch.

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12:32 pm EDT

Florida Power & Light [FPL] electricity

Having paid the balance in full, all of a sudden It seems that my account has been closed. I've been paying on time my bills, just got back from overseas to realize that I don't have power. There was a balance that has been paid in full, and yet I don't have power. It seems that there is no way to contact some one at FPL to reconnect my power. I've trying through FPL App, via phone, even in the web, but there is no option to talk to some one at FPL about why don't you reconnect my power as I have paid my bill as always.

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1:29 pm EDT

Florida Power & Light [FPL] account closing

I received an email from you saying that my account will be closed. I never requested this. There is a mistake here. I;m the customer in this address. There is no new customer in this address since last year.
Your email says call us if there is an error. When I call, your phone system doesn't give me a chose to correct this mistake. And there is no live customer service person to explain the mistake to.
Please correct this mistake and leave my account as it is.
Account # [protected]
2900 NE 30th St. Ft Lauderdale
Mike Kendiroglu
[protected]@yahoo.com
[protected]
[protected] home (But currently out of the country)

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3:00 pm EDT
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Florida Power & Light [FPL] frequent power outages from small afternoon storms.

My husband and I just closed on a home in Lockmar this month (Palm Bay) and within the last week we have had two power outages due to small afternoon storms. We talked to one of our new neighbors and he said he has lived in his home for 20 years and there are 120 homes in the lockmar area that are affected by a breaker at the main power source that trips at virtually any storm! We have very young children and we live in Florida so afternoon storms are a way of life and I can't imagine having to deal with lost power this frequently. Please tell me what FPL is doing to fix this issue. Thank you.

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1:01 pm EDT
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Florida Power & Light [FPL] excavation damage property

you exaction on my property damage sprinklers I report on 9/5 advise I would be contacted in 3 day..no show called on the 9/11 i would be contact in 48 hrs. no one showed contact on 9/13 said they'd be here in 48hrs no one came..called again on the call again on the 9/17 advise sorry but some would contact me with-in 24 hrs ...no one called, called again on the 9/20 advise she didn't know when someone would contact me. IS THIS SOME KIND OF JOKE TO YOU ALL keep hang around the house waiting for a call that doesn't come. if you think I'm going away I am not. I will with hold any future payment till this matter is resolve.
Frank Grillo

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5:23 am EDT

Florida Power & Light [FPL] billing

Yeah, heres a small pet peve. When we moved in our duplex, we had to pay over 400. Deposit just because previous tenents left a bill that high.
Our first 3 months the bill from fpl was only running at 95.00 a month. Now since we were involved in an accident, and tbe weather is extremely hot, they doubled our bill, making it imposible to keep it paid since they want it due in the middle of the month, so as soon as we pay what we can on section 8, low income, and a small vet payment, they send us the next months bill.
We dont think this is fair. We have pets, its 103 degrees, 1 woman with asthma which needs to use an electric breathing machine, and these people plus the pets have to suffer even more.
Thanks a bunch for killing us Americans FPL!
I cant wait to leave.

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Florida Power & Light [FPL] In-depth Review

Company Overview: Florida Power & Light (FPL) is a leading electric utility company serving millions of customers in Florida. With a strong presence in the state, FPL is committed to providing reliable and affordable electricity to its customers.

Services Offered: FPL offers a wide range of services to meet the diverse needs of its customers. From residential to commercial, FPL provides electricity to homes, businesses, and industries. They also offer services like energy audits and energy-saving tips to help customers reduce their energy consumption.

Pricing and Billing: FPL offers competitive pricing for its electricity services. The company provides transparent billing with detailed information about usage and charges. Customers can choose from various payment options, including online bill payment and automatic payment plans.

Customer Service: FPL is known for its excellent customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any queries or concerns. They offer multiple channels for customer support, including phone, email, and live chat.

Reliability and Outages: FPL is committed to providing reliable electricity service to its customers. The company invests in advanced infrastructure and technology to minimize outages and restore power quickly in case of disruptions. FPL also provides real-time outage updates and alerts to keep customers informed.

Environmental Initiatives: FPL is actively involved in environmental initiatives. The company is a leader in renewable energy and has made significant investments in solar and wind power. FPL is committed to reducing its carbon footprint and promoting sustainable practices.

Energy Efficiency Programs: FPL offers a range of energy efficiency programs to help customers save energy and reduce their electricity bills. These programs include rebates for energy-efficient appliances, home energy assessments, and tips for energy conservation.

Online Account Management: FPL provides a user-friendly online account management platform. Customers can easily access their account information, view and pay bills, track their energy usage, and manage their preferences. The online portal also offers personalized energy-saving recommendations.

Mobile App Experience: FPL's mobile app provides a convenient way for customers to manage their accounts on the go. The app allows users to pay bills, report outages, receive real-time updates, and access energy-saving tips. The app is intuitive and user-friendly, making it easy to navigate and use.

Community Involvement: FPL is actively involved in the communities it serves. The company supports various community initiatives, including education programs, environmental conservation projects, and charitable organizations. FPL's commitment to community involvement is commendable.

Overall Customer Satisfaction: Overall, FPL has a strong track record of customer satisfaction. The company's commitment to reliability, affordability, and customer service has earned them a loyal customer base. FPL's efforts in environmental sustainability and energy efficiency further contribute to customer satisfaction.

Pros and Cons:

  • Pros:
    • Reliable and affordable electricity service
    • Excellent customer service
    • Strong commitment to environmental initiatives
    • Wide range of energy efficiency programs
    • User-friendly online account management
    • Convenient mobile app experience
    • Active community involvement
  • Cons:
    • Pricing may be higher compared to some competitors
    • Occasional outages during severe weather conditions

Conclusion: Florida Power & Light (FPL) is a reliable and customer-focused electric utility company. With a wide range of services, competitive pricing, and excellent customer service, FPL ensures customer satisfaction. Their commitment to environmental initiatives and energy efficiency programs further sets them apart. Despite a few minor drawbacks, FPL remains a top choice for electricity services in Florida.

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