Flagstar Bank / making home affordable - someday...
I'm in line. A saga that started in March continues to draw itself out. In March I contacted Flagstars loss mitigation department, requesting loan modification and/or assistance. I was sent the typical paperwork reason for claim, new finanacial, paystubs etc...which I filled out and returned promptly. Then waited. And waited, and then waited a bit more. I'd call every couple of weeks and check on it - the paperwork was being processed and would be assigned to adjustor. In July (yup, 3.5 months of waiting) I received a notice that I'd been assigned and adjustor, but becasue so much time had passed I needed to submit a new financal sheet, paystubs etc...I faxed it all back the next day and confimred the reciept via phone call. In late August, doing my routine bi-weekely update call I found that we had made progress, the Adjustor had now passed it along to the Loss Mitigation Loan Officer, I got a name and a phone extension. Finally - right? Nope, I left a voice mail for this person at the end of August (their recording says "don't leave multiple messages, I'll call you back) - Then 9 business days later I emailed them, then after 13 business days (3 calendar weeks) I did the unthink able of leaving another voice mail. No response yet - So here I sit being held hostage by my bank, because they don't have even the slightest bit of interest or common decency to say "I've got your package, we can work something out - It's just going to day a few days, weeks, months...) - Come on people - Throw me a bone, I've been honest, forthcoming, sincere and prompt on all dealings - return the favor.
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