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First Niagara / customer service and overall competence

1 United States

I've had better customer service at a Dollar Store. They are incapable of completing the most simple tasks in a modern way. They have no mastery of basic web or transaction technology. They use archaic business processes to complete simple tasks such as changing the address on an account.
I see that the company is continuing acquisition and expansion. Their systems are not ready for scale.

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