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First American Home Warranty / First American Home Buyers Protection Corporation / samsung washer

1 Locust Grove, VA, United States

Washer went out in April, repairman came out, looked at washer & ordered part, installed part when received, still NOT working. Ordered more parts, when received made appointment, 2nd repairman claimed he showed up & we were not home. I LIVE IN A GATED COMMUNITY & YOU CANNOT GET IN WITHOUT PERMISSION OF HOMEOWNER, my husband & I were home waiting for him, NOBODY came over-the repairman LIED! We called FAHW, was told someone would be assigned to us to help to resolve problem, NOBODY ever called us, we had to call to get another appointment. When a repairman DID show up (1 1/2 month after claim was 1st submitted) the washer WAS now working, repairman did absolutely nothing. He did not know why it was working when it was not before. He loaded up the parts & took them back to his shop, said if it started having problems again call FAHW to schedule appointment. Washer is NOW doing exact same thing, repairman came out 7/6 he could not find what the problem is, said he was submitting a request to replace the washer. On 7/9 called FAHW to follow up on claim, I was told a person would be assigned to us & he would call or email us within 24 hrs, no call or email received from FAHW. I called FAHW first thing today 7/11 & am now told that a part was ordered by repairman, ETA is 7/17 on part. Was told Brandon Valdez had been assigned to us & that he had called us on 7/9 at 5:00 & left a message on our phone. My husband did NOT get any call from Brandon, let alone a message. We use cell phones, do not have a land line so we have a record of ALL CALLS coming in on our phone. WHAT THE HELL ARE YOU PEOPLE DOING DOWN THERE, you really need to get your act together down there at FAHW. I left a message for Brandon to PICK UP THE PHONE AND ACTUALLY GIVE ME A CALL

Jul 11, 2018

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