Fifth Third Bankcustomer service

The lady I spoke with, Edna I believe was her name was extremely rude to me over the phone. I had called about a fee on my account that she explained I'd be charged for once a year. First, I was never told I'd be charged. Second, the way she went about explaining the "benefits" for the fee was all wrong. I could barely understand her through her accent and she hung up on me before I could ask her to elaborate about anything. I was left with little to no explanation and with a bad taste in my mouth about 5/3 and their customer service employees. I am very disappointed with this experience and am contemplating moving to a different bank.

Jan 19, 2017

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