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[Resolved] FIDO / experience received by service rep at square one fido store

1 Square One FIDO storeMississauga, Ontario, Canada

We went into the Square One FIDO store today. The service representative Ayla was assisting us with our inquiry. While we were waiting, they were calling people who were in queue to service them. Each time they called a name, the FIDO rep Ayla would turn to her colleague and make fun of the name. For example a customer by the name of Saran was next - Ayla turned to her colleague and called the customer "Saran Wrap". Before that poor customer was serviced another person by the name of Osama was ridiculed by Ayla. My family was insulted by her racist and rude behavior. When we called her out, she made an excuse with the system being down to get us out of the store. She lied, because we immediately called the FIDO customer service line and they confirmed that the system wasn't down. When we confronted Ayla with this fact, she just brushed us off and said she's busy with another customer. We have never been so insulted like this in our life. No other mobile service staff has ever treated us his way. Ayla deserves to be fired for her racist and insulting remarks- otherwise maybe this is the employee and company culture of FIDO. Customers beware - FIDO Square One store.

FIDO

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Fido Customer Care's Response, Dec 02, 2018

    Hey there!

    Julien here from Fido's social media team.

    I am very sorry to read about the experience you had at the Square One Fido Store. I can assure you that this is not the kind of behavior we want our employees to have. I have flagged this situation to the store's management team so that this can be addressed.
    If you still needed help with your account, feel free to send us a PM on Facebook or a DM on Twitter and we will be happy to assist you.

    - Julien

Tw
Dec 1, 2018

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