Fedex / shortage on delivery
we were scheduled to receive a shipment of caulking - fedex came and was short one pallet = pallet had be shipped to phila. by mistake and that we would have freight the next day. we were told the freight would be there the next day.we held our truck for deliveries waiting for fedex delivery. 4 or 5 days went by and we eventually got it but our customer was upset and we had to make second delivery to customer. we filed a claim to fedex for $400.00, our inconvenience, gas, man power etc. fedex responded - to bad. we are very disappointed in the rejection of this claim. we were greatly inconvenienced and as a result of fedex's mistake, caused financial loss. we have been receiving freight on regular from red devil co in oklahoma and other suppliers, fedex deliver frt. to us on average twice a week. i am going to insist that we will no longer accept freight via fedex. we are preparing letters to go out to all traffic departs of our suppliers. fedex may have beated me our of $400.00, but on the long run, you will lose money. in addition, we will be putting our experience on the internet so future customers can be aware of how negligent about customer satisfaction and expect your customer to pay for your mistakes.
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