[Resolved] Fashion Nova / received a refund no explanation as to why, and the item was still in stock
april 21 2017 i purchased the everything is beautiful dress in a size medium the dress was fully in stok in all three sizes . april 22 2017 I received an
email staying i would be receiving a full refund no explanations as to why?
usually when a refund is given theres an explanstionasto why
i emailed fashion nova 2x no explanation
now the dress is off the website. sizes were stillavailable
this was a birthdress. i'm incredibly disapointed at tyhe lack of professionalism with the poor cusromer servive i've orderd more than 8 items in less than one month from fashion nova
never have i ever encountered anytjng like this its a total waste of tme
i'm extremly frustrated. i know i cant be the only one this weekend that this has happened to. fashin nova shoukld seriously look into treating thier customers better, and when a customer chooses to do businsess with this company keep the cuatyomer informed . nothing was done to rectify the situation.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
FashionNova Customer Care's Response, Apr 27, 2017
If your order was cancelled and refunded for an item, it means that item is not available and it is actually out of stock. Our inventory count online is not always accurate and thus, it may seem as though an item is available when it is not. I apologize for this inconvenience.
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