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2.5 844 Reviews

Nokia Complaints Summary

319 Resolved
525 Unresolved
Our verdict: Engaging with Nokia, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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ComplaintsBoard
D
12:00 am EDT

Nokia parts not available

I lost the cap of the camera of my N93 phone. I rang up to customer care and they gave me some address but when i reached there i came to know that Nokia parts are not available now. Because they stopped manufacturing. I brought this phone with 32,990 and if i lost the cap of the camera means that lens will be spoiled. If you can charge such a big amount why can't we get the parts of those phone in the market? If you have any such shop or wholesale center in Bangalore please let me know the address. I need to by the cap of the camera, i don't want to spoil the phone and camera.

Thanks,
Deepthy

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M P Singh
,
Nov 21, 2007 12:00 am EST

Hi,
I bought the nokia N93 in month of oct last year(2006) from that day handset submitted for 10 times from the date to nokia cust care center,the cell phone was getting hang n switched off but every time they gave it back and said ur cell phone is ok but when i last time submit it they gave me the replacement of that handset which was old and in damage condition even its front camera is not working they are not listening the customer voice and i left the handset to their,now tell me there is any solution ?
here is list of job-sheet numbers:
1.[protected] [protected])
2.[protected] [protected])
3.[protected] [protected])
4.[protected] [protected])
5.[protected] [protected])
6.[protected] [protected]) cell phone taken back on [protected])in replacement which was damaged and front camera was not working and the same itime i submitted that cell phone to them back from the till date i am not having my cell phone .
7.[protected] [protected])

plz make a solution for this as soon as possible

waiting for ur reply
MP Singh

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Pramod Mallya M
,
Dec 04, 2006 12:00 am EST

I have a mobile(N93) which is not working from the day one. I got network and was able to make calls only for 30 minutes. I had been to one of the service centers in Bangalore but they did not help me get the set repaired and at the same time scratched the body of my mobile. So that shows how nokia trains their personnel in their service centers maybe because thy can compel the consumers to buy a new one as by the time it comes out of the service center, it would be very tough for the consumers o use. And then again they asked me o give it to another service center witch i did and now they want me to come after 10 more days even though they had promised to return in one week. So if it takes them 25 days to repair a phone i think there has to be some serious problem with the phone which they are not willing to disclose it to me. I have completely lost faith in this company which was held in high respect by me. Now i am not able to complain to anyone as all the sales shops ask me to complain to their customer care but they are also not helping which has left a bad taste in my mouth. So i wish no one purchases their phones particularly the n series pones which i think have a lot of software problems.

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Kumar Deepak
,
Apr 23, 2007 12:00 am EDT

I purchased my n93 on february 14th 2007. Then after 2 days my phone stopped working. So i had to go to the customer care center at sector-2 noida. Those ppl (manager sunil) without even knowing the problem told me to leave the cell there for 3 days n i did. But the third day my phone wasn't repaired n they didn't even call me to tell this i dun know what they did with my cell for three days.. So i had to loose my patience n i shouted the hell out at them n still they treated me as if i was a dog barkin... Finally i got my cell replaced by my dealer whom i purchased my cell from... I thank god that i didn't buy the cell from nokia priority.,. And after replacement too i'm was facing problems in the cell n today i found that my camera has stopped clicking photos... Tell me where should i go i've purchased that cell for 32000 rs and for me it's a huge sum n this is the way i'm being treated by these nokia ppl...

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kripesh pk
,
Nov 02, 2008 9:39 am EST

iam using nokia n93 mobile ..actually i want change full body cover of this mobile and also cover display . cover display alo damaged would u pls tell me that we can change the cover and display and pls tell where can i get the service...and service number pls...

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Kumar Deepak
,
Apr 23, 2007 10:55 pm EDT

Yes dude u are write nokia priority ppl don't work properly even i suffering the same problems with my (n93) phone form day one.

ComplaintsBoard
M
12:00 am EDT

Nokia defective handset

I bought a mobile handset of Nokia-5200 model on 10/02/2007 from "Little Sisters'", (Midnapore-721101, W.B., India, Ph. No. [protected]- an priority dealer of Nokia) not for light purpose but for my old mother-in-law who is a cardiac patient. As my husband usually stays outstations, I have to contact with the Doctors for my mother-in-law every now & then. After using for only a few days the mobile became defective, no body could hear any sound for outgoing calls. Then & there I lodged a complaint to the dealer. As he told me to submit the handset I had submitted the same. Then he told me that hte set would be delivered after 6-7 days because it would be taken to Kolkata for repairing. After 2-3 days' gap I had several times inquired about the phone but he replied negatively. After a long fifteen days' time he called me to take delivery of the phone and also told that it had been repaired properly. But unfortunately, another major defect occurred. The phone could not be "charged" even for a single time. I had again submitted the set to him. He admitted that the set was a defective one and needed to be replaced. He didn't told me when would I get back my phone. Now the set is lying with him.

His casual & carelessness approach astonished me. He didn't even inspected the set before delivery! Unnecessarily he harassed me.-

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Manoj Kumar Singh
,
Apr 17, 2007 4:43 am EDT

I had purchase nokia 5200 from Delhi on 12.02.07, But from last two Days My mobile Speaker is not working. I think there will loose connection in speaker.

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Ravikumar
,
Apr 08, 2007 1:50 am EDT

I have purchased a NOKIA 5200 Mobile phone on February 11, 2007. On 31.03.2007 suddenly there was no sound with the Loud speakers. On 01.03.2007 I went to the nearby Nokia Care at Velachery and they confirmed that it was Speakers that got open and since they did not have the parts, I was asked to go to Mount Road for repair (NOKIA CARE).

The next day (i have to take leave on that day)I went to the other Service centre and was shocked to see that nearly 9 to 10 customers were there having the same phone with same problem.Just imagine how many would have suffered like me?

The job sheet was prepared and they said it will take nearly 3 days for repair. But when I contacted them on the third day they said that it will take one week to finish. Is this the Customer Care?

Should the Company make arrangements for the parts since this seem to be a regular problem?

The Company should also supply the parts to all the NokiaCare Units. Paying Rs.8000.00 and there is no phone for nearly 10 days? Is it not ridiculous?

Since this seem to be a common problem with the Model 5200, Company MUST take immediate action as early as possible.

Nowadays I recommend my circle of friends & relatives not to buy NOKIA anymore.

ComplaintsBoard
K
12:00 am EDT

Nokia mmc card not detect in my new mobile

I have bought the mobile N70-Music Edition on 14th feb. I found that memory was not detecting. I was out of station that time. So it has taken 5 days to complaint at Nokia Care centre. I have logged the case on 20th feb. They have deposited my mobile from that day. But till now they have not given any replacement. Every week they give next 7 days date only. Very bad mobile and service!

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saaagar
, IN
Jul 27, 2009 6:03 am EDT

I purchase a N-70 Music Edition .after that i face battery backup problem. I charge my battery fully but without use of fone battery discharge automatically with in 4-5 hrs.
m facing very much trouble...plz plz get a cure

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saravananvkm
, IN
Jul 12, 2009 6:43 am EDT

i am having nokia n7omusicedition. i am using this mobile for past 2 year now i have a problem that when i call any body or if anyone calls me automatically the mobile will open gallery, radio, loud speaker and then the call is ended.tell me solution for this problem.for this i am not using my memory card also.

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satwant
,
Nov 08, 2008 4:14 am EST

i buy a mmc .how it can work in my nokia n70 .i download songs in to it but it can not play these songs. tell me the requirments or software which make it able to work

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Abhishek
,
Oct 09, 2008 11:11 pm EDT

i am facing a problem with this, the vibrator does not stop even after message or call is received by me. So i have to switch off my mobile to avoid this situation again and again.

set is N72 (
bought - delhi nokia priority (brand new b4 six months)
home town -U.P
plz give urs suggestion soon to take action

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mathan
,
Aug 02, 2008 2:37 am EDT

how to activate the front led in nokia n70 music edition

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mathan
,
Aug 02, 2008 2:36 am EDT

i purchase nokia n70. the front led is not blink how to activate the front led in nokia n70 music edition

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taranjeet Singh
,
Jul 01, 2008 6:39 am EDT

I purchase a N-70 Music Edition .after that we face battery backup problem. I charge my battery fully but without use of fone battery discharge automatically with in 4-5 hrs. I go to check my mobile at nokia care centre -korba-chhatisgarh they load a new software. But battery back up problem is continue.

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harcharan singh sandhu
,
Jan 06, 2008 2:11 am EST

i purchase a n-70 M E .after that we face battery backup problem.i charge my battery fully but without use of fone battery discharge automatically with in 4-5 hrs.i go to check my mobile at nokia care centre -korba-chhatisgarh they load a new software.but battery back up problem is continue.

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Eribert Padilla
,
Jan 03, 2008 3:16 am EST

Same experiences with my daughter's Nokia N73 Music Ed. NOKIA IS THE WORST IN AFTER-SALE SERVICE at least here in the Philippines. I REPEAT, NOKIA IS THE WORST IN SERVICE.

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ASHISH KUMAR SINHA
,
Dec 28, 2007 11:32 am EST

I am not able to download themes now..it always gives me an error unable to download..series 60 skin support version 0.00 eror..i have formated my phone memory using nokia software updater on my pc as well as formatted memory card..but still its same...while downloading those themes which i had downloaded previously downloaded n then deleted n giving same error..plz sendme any trick to solve this issue as soon as possible

ComplaintsBoard
R
12:00 am EDT

Nokia faulty handset

With due respect i beg to say that i purchased a nokia n91 gsm handset in july 2006 it works properly for a month. After this it have problem of hanging ,it auto switch off while talking or listening the music i send the handset in nokia care hcl infinet dehradun after the 20-22 days i receive my handset back but i found that there is no any change in handset, i resend the handset to nokia priority for further 20- 22 days, care centre person said me that at this time the handset will properly repaired, but the handset is become more problematic this time the hard disc creates a sound during operating the handset i fed up with this process doing again & again, i feel cheated by nokia ltd.

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Jasjit Vohra
,
Dec 10, 2007 12:00 am EST

I purchased N91 in August, 2007 and there was some software problem.

on 25th November, 2007 the same was given for repair to Nokia Care Centre, WZ-200, Bajaj Tower, Opp. Rajiv Motors, Near Santoshi Mata Mandir, Jail Road, New Delhi 110 058, Ph. [protected].

Mr. Baljit (on duty) said there is some software problem, they will try (for 2 days) to upload the software and in case they won't be able to rectify the problem they will send it to their HO for repairs/replacement.

Thereafter I used to call them up everyday to know the status and was repeatedly told that "you will get it by today evening, we will call by evening to tell you the status" but nobody turned up. The whole week went like this, they could not answer any of my querries, different statements were given by different people, there was no co-ordination on their part, nobody knew what is happening in their office and nobody bothered to follow it up amongst themselves. They were least bothered.

After one week (on 2nd December) I visited their center and the story was same, nobody knew the status, then I was told that they could not rectify the problem and will send my instrument to their HO on Tuesday (4th). Baljit said on 9th December I will get my phone back.

Still there was no co-ordination amogst themselves, on 4th itself Mr. Neeraj called me up to take my consent to send the instrument to their HO. I told Neeraj that I have already given my consent for the same. Neeraj confirmed that I will get my phone on 9th.

On 9th when I visited the centre again there was nobody senior, Ravi said Baljit has gone to gurudwara, meanwhile I could overhear somebody talking to Baljit about my case. After finishing the call he said Baljit is not picking up the phone. When I tried Baljit's no. he did not pick it up and nobody could update me on my instrument. After some heated arguments, they gave us phone no. of Mr. Guruvinder and said he is their big boss. Mr. Guruvinder assured that he will look into the matter and by Monday (10th) 2 pm they will definitely tell me the status but nothing happened. He also looks like least bothered boss.

With this I would like to tell Nokia officials that they should not give frenchise to such people who are not bothered at all and are not fit to do customer care. They are earning bad name.

In case I do not get my phone repaired/replaced by11th December I am going to register the case in Consumer Court.

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Rakesh kumar
,
Jul 06, 2007 12:00 am EDT

I bought N91on 15/07/2006.whose Me1 no is [protected]. Since beginning there is a problem. When i take this set to customer care they say that it is a network problem. I have given twice my set for nokia care Center Jalandhar Punjab India. They tried to repair the set but it is not giving satisfactory performance. They always say that there is a hardware problem .If is is not repairable in that case why don't they change the defective hardware. They are waiting for expiry of warranty period. After warranty period they will say now we are not responsible.It is such a big company. They are not looking after the customer complaint.

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Timothy
,
Jul 01, 2008 4:44 am EDT

Please, each time I switch on my phone, it does automatic installation and afterwards tells me "Unable to complete installation, do it through file manager" The file manager then tells me "expired certificates" I cannot install. Sis format application also. Are these problems normal? Plz advise smb!

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Khalid Irfan
,
May 31, 2007 12:00 am EDT

I have a nokia N91 cell phone, I purchased it on 11th of March and its just 3 months and i have given for service 3 times already. Again it does not seem to be switching on. This has happened 3 times already and again. I have not installed a single software or do not even have any music on it it is totally empty and with full HDD space. Can some one help me out?

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my cell phone
, IN
Feb 17, 2012 1:20 pm EST

lost my cell phone

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jasmuicals
kent, GB
Dec 22, 2010 12:10 am EST

New Korg Pa2XPro & Yamaha Tyros 3 & Roland RD-300GX with Warranty

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Package Content

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Manual
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CD-ROM.

Weight: 18 kg 39.68 lbs

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Korg PA50 Arranger Workstation . 300.00 USD

New Yamaha Tyros 3 61 Key Keyboard

Accessories: Manual, AC Power Cable, Music Stand, CD-Rom

Package Content :
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Dimensions: 44.9 x 17.7 x 5.6 inches
Weight 33 pounds

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Yamaha PSR-S700 61-Key Portable . 400.00 USD
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Warranty Support : 5 years International warranty
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Contact Details :
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+[protected]
Skype: jasmusicals

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Sudhakar
,
Jul 17, 2008 2:32 pm EDT

I also bought a N91 as a gift for my girl friend by paying 20K trusting nokia.But somehow it worked till warranty period but now it shuts down when tried to send msg or select any application.Unable to send sms or give a call. Gave to NOKIA service center thrice and got it back thrice stating software update is done, everything will be fine, all bull ###...after 3 repairs nokia care guy states, motherboard is problem, we dont replace it and asked to get it replaced outside. I will never buy a nokia again .If this N91 had problems nokia should do a recall of this product and provide compensation.Now I will have to invest another 20k for a good phone and this time it sure will not be on NOKIA.

ComplaintsBoard
P
12:00 am EDT

Nokia harassed by nokia care center!

I had a problem of flap in my Nokia 6060 handset on 19th of March.first I went to Ace Communication, 13, Kapil Vihar, Pitampura delhi. But they have refused to take my mobile. I have informed to Nokia customer care but I asked to submit at some other center. So I submitted at Dexter's digital Lab, Rohini, Delhi on 20th of April with job sheet number ow 480.My mobile is under warranty. so they informed me on the next day that it is physical damaged, I went back and asked them to give me the inspection report which they have refused. Kindly ask this center to do the same.

This is not the first time I have been harassed by Nokia Care Center. I have purchased this mobile on 22nd March 2006.from UTG Computer Pvt. Ltd. 279, Rajdhani Enclave, mahindra Park, Rani Bagh with Invoice no UTG/1980/2005-06.

There had a problem in display of handset in Nov. for repair I had submitted to HCL INFINET LTD.District Center, Janak Puri. Delhi.the jobsheet no.[protected].on 25th of Nov. They informed me that this display is local and given me in the writing also. The same Hand set I have submitted to Dexter's Digital Lab, Rohini on 26th of December.which was returned back in Jan.2007 after the new display it means my display was not local. So for last one year I have been suffering with this mobile set 6060.

Poor mobile and Nokia service!

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Prateek Sharma
,
Sep 19, 2007 12:00 am EDT

My NOKIA 6060’s ringer was not functioning. So I took time off & went to the nearest NOKIA "CARE" center! It is in Koramangala –KHB colony, Bangalore. It was CHAOTIC! It is underground, the fans and AC were switched off. I could not breathe! WORSE than a government office! After pushing myself through irate customers, I finally got to speak to a lady employee who could barely communicate with me. I was sure my work will be done soon since I was in the hands of NOKIA! The "good" brand! I was made to wait and wait and I kept walking up and down to the service staff. But to my dismay, I was made to wait for 2.5 hours even before they could tell me what the problem is! Well, I was better off because I had people waiting for 6 HOURS just to get their phone’s security code reset! With me was a very irate customer who had paid a 4th visit and in spite of having written to NOKIA’s head of India-his work was not moving. His words were, "This Company is so beautiful in Finland and look at its state in India!"

So I went home and logged on to the Internet in order to file a complaint about the poor customer service-But the website has no such option or contact details! So I went back today, after a week, having found some time-to collect my repaired phone. The shutter of the center was down at 4 pm itself! They are supposed to be OPEN till 6pm. I forced my way in and when I showed my receipt to collect my phone, the customer service in charge tells me, "Sir, one man will come now, please give him this receipt." So i waited for this "man". Many men came from the service chamber (which had an opaque glass door so that the customers could not see what was happening inside) but everyone ignored me. Finally I tried to barge into the service room (after 20 mins of wait) and I was stopped by someone who offered to help me.

But he was soon caught up with another customer whose phone was under warranty and the “CARE” center service personnel wanted him to pay for the repairs. When he argued, he was suppressed by the service in charge shouting, “This is just a franchisee center ok? This is not NOKIA. We cannot do anything for you!” The poor illiterate man just walked away defeated.

My phone arrived and the staff member asked me to sign on the paper saying, "I have collected my phone, it works fine and I am satisfied with the service". But I asked him to show me that the ringer is fine now. He REFUSED! He was like I cannot do that-we do not have a battery (since mine was down and lying at home). So I told him that the service guy would know how to do it coz he is the one who repaired my phone and he must have checked the ringer. This man just walked away refusing to check it for me. I was irritated and I threatened to walk off without signing it when one staff member came up to help me. He got a battery and tested my ringer for me. I finally smiled! I thanked him and asked him for his name. His name is Anand.

So I signed, collected my phone and went up to the previous rude man and told him, "Thanks, I finally got to check my phone before delivery! How did this gentleman help me when you refused?! Are you not customer service people? Should you not help a customer?" He rudely stared at me and replied, "No, I am not a customer service guy! And I will not help you. Take your phone and go!". At this point I wanted to bash his face, but then who was I fighting against? Am I upset with NOKIA or this man who is just not trained to service people! Who hired him? Who evaluated the service center’s running anyways? Did NOKIA really "CARE"? I doubt it. I walked away thanking Anand and banged the door as hard as I could. Because I didn’t really care! I just hope my phone does not go bad again because I dread the chaotic NOKIA CARE service center! I just came from the dealer who sold the phone to me. I asked him to furnish me with NOKIA’s sales manager’s number or e-mail ID so that I could lodge a complaint. He said he did not have any. I asked him if he could get it for me from the NOKIA “Care” center by calling them, he smiled and replied, “Sir, you keep trying! They just will not respond!” This is called FAITH! I laugh!

Today almost everyone has a cell-phone. But do these companies understand HOW they will service such huge quantities? Do companies really care about us customers after selling their products to us? It doesn’t seem so! NOKIA was a brand of style, care, customer friendliness and innovation to me. But my post-purchase experience has turned the table!

I don’t know how to tell NOKIA my story so that more customers are not harassed and treated like dirt! Bye NOKIA.

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ramprasad reddy
,
Oct 22, 2007 12:00 am EDT

no response frm nokia since three weeks reg complaint

X
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XzX
Philadelphia, US
Jul 10, 2008 4:00 pm EDT

Don't blame Nokia, how can you expect that the millions of Nokia phones sold around the world are being sold at "top quality" service... That's too bad that you had to go through all that, but though phones do have problems sometimes, it's not Nokia's fault that that guy was there to treat you like that.

ComplaintsBoard
S
12:00 am EDT

Nokia poor customer services

I have submitted my nokia handset N80 to care center because of display problem (Under Warrenty) on 17.Feb.06 but I am still not able to get my handset back. I registerd a complaint to careline on 09.Mar.07 and still awaiting their feedback on my complaint. Whenever I call careline, the only answer I get is please call back after 48 Hrs. I wrote mails to their customer support dept. but only to find false commitments. If the set is not repairable please replace it. Does it really take so long to sort out a problem? I have paid hefty amount to purchase the set only to call up care center and careline. Nobody is bothered about the customer. This is for the 4th time that this set has gone to service center. My 2 months warrenty on the set is already lapesd in the service center. Do nokia extend the warrenty. If not then why the set is not serviced fast.
My Job sheet No. is [protected]/070217/23 dated 17.Feb.07.
My complint no. is 2-1WPYJP dated 09.Mar.07.
Is there anyone who would listen to me?
I am also attaching the e mail communication that I had with Customer Suppport and you can find easily that what is going on.
-------------------------------------------------------------------------
Dear Mr. Ohal,

Thank you for emailing Nokia Care.

This e-mail is in reference to your concern regarding the Service provision of your Nokia N80. We understand your concern and sincerely regret the inconvenience caused. As per the update from the Customer Care Division, your Handset is currently in the process of service provision and kindly be assured that one of our Customer Care Executive will contact you on 26th March, 2007.

We seek your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

http://www.nokia.co.in/nokia/0,,96469,00.html

Kind regards,

Shamshad Begam
Nokia Care

------Original Message--------
From: "ext Sachin Ohal"
To:
CC:
Sent: Friday, March 23, 2007 2:56:07 PM
Subject: Re: Nokia - Sachin Ohal - Nokia N80 Phone Concern

Dear Noki Care,

Please refer your earlier mail. 22nd March 07 came and gone but there was no call from any of your representative.
That is why I had mentioned your services as Pathetic in my earlier mails.
I am fed up writing mails to you and would like to initiate suitable action from my side. I do not see any reply or feedback coming to me on my complaint which was logged on 09.Mar.07. and let me remind you that it is 15 days now.

Keep frustating your customers.

Regards,
Sachin Ohal
Pune

On Wed, 21 Mar 2007 NokiaCare wrote :
>Dear Mr. Ohal,
>
>Thank you for e-mailing Nokia Care.
>
>
>This e-mail is in reference to your concern regarding Nokia N80. We
>understand the difficulties you have been facing and sincerely regret
>the inconvenience caused. We are working on your case on priority basis.
>However, as your phone requires a higher degree of assessment, it has
>increased the turn around time. We shall coordinate with the Nokia Care
>Centre and revert to you with the subsequent update. You would receive
>call from one of our executives by 22nd March, 2006.
>
>We solicit your cooperation in this regard.
>
>For further enquiries, please feel free to contact our Technical Support
>Executives at [protected] between the hours of 9:00am and 9:00pm, seven
>days a week. For online support, visit "Have a question? Ask Nokia" at
>www.nokia.co.in. You may also find answers to your queries at
>www.nokia.co.in/support. We reassure you of our continuous support.
>
>Please help us improve our services by clicking on the following link:
>
>http://www.nokia.co.in/nokia/0,,96469,00.html
>
>Kind regards,
>
>Meghna Mohan
>Nokia Care
>
>-------Original Message--------
> From: "ext Sachin Ohal"
>To:
>CC:
>Sent: Tuesday, March 20, 2007 9:42:07 PM
>Subject: Re: Nokia - Sachin Ohal - Nokia N80 Phone Concern
>
>
>
>Dear Customer Care,
>It is very sad to state that I have to write you time and again
>regarding my complaint no. 2-1WPYJP.
>I registered this complaint on 09.03.2007 and I was asked to call back
>after 48 hrs. to know the status. I called back on 13.03.07 and spoke to
>Shriram and he again asked me call back after 48 hrs assuring me that I
>would get the status. I called back on 17.03.2007 and againg spoke to
>shriram and he was unable to provide feedback and asked me call back
>after 48 hrs. I thought of giving one more try and called back on
>20.03.2007 and spoke to Asma. To my surprise she was also unable to
>provide any feedback and asked me to call back after 24 hrs.
>What is care line meant for? Do you want your customers to call careline
>every 48 hrs.
>It is ridiculous that it is 11 DAYS after lodging the complaint and
>there is still no feedback on the same and in these 11 Days I could not
>get the status of my set.
>Is this the high service standards of Nokia? DO customers need to go
>through all these pains after spending hefty amounts to buy NOkia
>products?
>My set is lying with Nokia Care for more than a MONTH now and I am not
>able to get the feedback for 11 days now. FORGET about getting the SET
>BACK. DO you really want your customer to go for a legal help in this
>matter?
>I am very much irate and would never recommend any of the Nokia products
>to anybody.
>I would rate this as the Poorest of the services that I had ever seen
>and most pathetic response to customer complaint.
>I assume that care line is ment for just saying Sorry to the customers
>and cannot help them in any regards.
>I would like to take this to media as well and would like to show the
>nation that what kind of services are given by so called world leader
>Nokia. (Anyways Media is also hungry about these kind of issues).
>
>I would seek an early response and quick action for this and I
>understand that you will appreciate my patience. Now I cannot withstand
>this anymore and would like to take serious action for this. ONE Month
>is good enough time for repairng/Replacing the set and if the set is not
>available with L3 center it can be managed from any of the
>Dealers/distributors.
>I had never imagined this poor service from Nokia and if I get a chance
>I would definately look to talk with your Customer Support Country Head.
>I hope I have made my points very clear and if I do not get a call from
>your and if this issue is not sorted out immediately, I am going to
>proceed with suitable action.
>
>
>Regards,
>Sachin Ohal
>Pune
>
>
>
>
>On Thu, 15 Mar 2007 NokiaCare wrote :
> >Dear Mr. Ohal,
> >
> >Thank you for e-mailing Nokia Care.
> >
> >
> >This e-mail is in reference to your concern regarding Nokia N80. We
> >sincerely regret the inconvenience caused and appreciate your patience
> >in this regard. We shall do the needful and assist you in the best
> >possible way. We solicit your cooperation in this regard.
> >
> >For further enquiries, please feel free to contact our Technical
>Support
> >Executives at [protected] between the hours of 9:00am and 9:00pm, seven
> >days a week. For online support, visit "Have a question? Ask Nokia" at
> >www.nokia.co.in. You may also find answers to your queries at
> >www.nokia.co.in/support. We reassure you of our continuous support.
> >
> >Please help us improve our services by clicking on the following link:
> >
> >http://www.nokia.co.in/nokia/0,,96469,00.html
> >
> >Kind regards,
> >
> >Meghna Mohan
> >Nokia Care
> >
> >-------Original Message--------
> > From: "ext Sachin Ohal"
> >To:
> >CC:
> >Sent: Wednesday, March 14, 2007 7:21:11 PM
> >Subject: Re: Nokia - Sachin Ohal - Nokia N80 Phone Concern
> >
> >
> >
> >Dear Sophia,
> >Thanks for the reply.
> >I do understand the process involved in this and that is the only
>reason
> >that I did not complaint for 1 month.
> >But somehow I was not comfortable for not knowing the exact status of
> >the set even after submitting it a month back.
> >I hope that necessary action will be taken from your end.
> >
> >Thanks,
> >
> >Regards,
> >Sachin Ohal
> >Pune
> >
> >
> >On Wed, 14 Mar 2007 NokiaCare wrote :
> > >Dear Mr. Ohal,
> > >
> > >Thank you for e-mailing Nokia Care.
> > >
> > >This e-mail is in reference to your concern with Nokia N80. We
> > >understand your displeasure over the delay in the service provision
>of
> > >your mobile phone. As one of our valued customers, your satisfaction
>is
> > >one of our primary objectives and we sincerely regret the
>inconvenience
> > >caused to you as a result of this. We note your experience while
> >calling
> > >the carline. We will do the necessary fact findings and action it
> > >accordingly.
> > >
> > >We would like to inform you that when a phone is submitted for
>service
> > >provision, it goes through several levels of assessment to identify
>the
> > >exact concern. This process equips our technicians to provide you a
> > >definitive resolution. Hence, the delay may be attributed to the
> > >comprehensive assessment carried out on your phone. We wish to thank
> >you
> > >for your patience and know that you will understand the necessity for
> > >this delay.
> > >
> > >We have communicated your displeasure to our customer care division
>for
> > >their prompt action. We also acknowledge receiving the information
> > >provided by you and have appraised our customer care division of the
> > >same for their effective handling of your case. Pursuant to your
> >request
> > >for replacement, we would like to inform you that we are presently
>not
> > >in a position to comment on the request. However, we acknowledge
>having
> > >received your request and will duly forward it to our customer care
> > >division.
> > >
> > >Further, kindly be assured that the concerned executive from the
> > >customer care division will contact you within the next 24 hours in
> > >order to validate the latest status on the service provision of your
> > >handset.
> > >
> > >We appreciate your patience and further solicit your cooperation.
> > >
> > >For further enquiries, please feel free to contact our Technical
> >Support
> > >Executives at [protected] between the hours of 9:00am and 9:00pm, seven
> > >days a week. For online support, visit "Have a question? Ask Nokia"
>at
> > >www.nokia.co.in. You may also find answers to your queries at
> > >www.nokia.co.in/support. We reassure you of our continuous support.
> > >
> > >Please help us improve our services by clicking on the following
>link:
> > >
> > >http://www.nokia.co.in/nokia/0,,96469,00.html
> > >
> > >Kind regards,
> > >
> > >Sophia S
> > >Nokia Care
> > >
> > >-------Original Message--------
> > >
> > > From:
> > >To:
> > >CC:
> > >Sent: Wednesday, March 14, 2007 3:51:48 PM
> > >Subject: Ask Nokia (Complain)
> > >
> > >
> > >
> > >[THREAD ID :2-1X4F8Z]
> > >
> > >
> > >[Type of Service:Repair]
> > >[Model:Nokia N80]
> > >[Accessories:]
> > >[Concern: This is in reference to Job Sheet No [protected]/070217/23
> >dated
> > >17.02.07. The target delivery date given to me was 24.02.07 but after
>a
> > >month now I have still not received my hanset. I had lodged a
>complaint
> > >for this and the complaint no for the same is 2-1WPYJP dated 09.03.07
> > >and had spoken to Shobha. She asked me to call after 48 hrs. to know
> >the
> > >status and when I called back on 13.02.07 and spoke to Sriram he gave
> > >the same answer and asked me to call back after 48 hrs. I cannot
> > >understand that if the call center do not have any information what
>is
> > >the point in logging the complaint.
> > >However I am more concerned about my handset. Since the time i had
> > >purchased the set in june06 this is 4th time my set has gone to
>service
> > >center. Unfortunately it always takes 1 month for the problem to get
> > >resolved. I have purchased the set for Rs.28000 and this is the value
> > >that i am getting for my money.
> > >My 3 months warrenty has lapsed while the set is lying with service
> > >center. Who is responsible for this?
> >I want immediate solution to this and request you that please do not
>try
> >to satisfy me by giving lame excuses or any false explainations.
> >If I have paid Rs 28000 for the set I would expect that high quality
> >service also.If the problem cannot be rectified please Replace the set
> >and do not give any excuses that it takes time to replace the set and
> >all. What if company delays in giving your salary in time and then say
> >that it is due to technical error and it will take another 1 month for
> >your salary. You will definately be furious and will ask for
> >explaination coz you work for money and not for free.
> >Try to understand my emotions and the money that I had paid to buy the
> >set.
> >Request you to do something on URGENT BASIS as I do not have nay
> >alternative set and my all phone book is on memory card which I am not
> >able to use.
> >Please try to arrange the replacement on immediate basis, so that I can
> >start using the set.]
> >[Salutations:Mr.]
> >[FirstName:Sachin]
> >[LastName:Ohal]
> >[Gender:M]
> >[Email:[protected]@rediffmail.com]
> >[CountryCode:+91]
> >[IMEI:[protected]]
> >[State:Maharashtra]
> >[City:Pune]
> >[Country: India]
> >[Alternative Contact No:+91]
> >[Date of Purchase:[protected]]
> >[Job Sheet Number(s):[protected] 07021 23]
> >[Job Sheet Date:[protected]]
> >[Job Closure Date:--]
> >[Authorized Care Center:Shree Communication]
> >[Have You Registered:yes]
> >[Where is Product?:At Care Centre]
> >[Last Time Visited:[protected]]
> >[Last Time Called:[protected]]
> >[Last Updates received:--]
>
>
>
>
>Top weeks
> >ature-home.htm/[protected]@Middle5/1119454_1113764/1120166/1?PARTNER=3&OA
>S_QUERY=null target=new>

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masentle
, ZA
Jul 25, 2011 12:31 pm EDT

T Matlala, have mess me up, he is working at Cell C Legal Department. i phoned him last week to get my Account Balance, he told me, i must pay R800 and e-mail him the proof and he will send me the settlement letter.(tmatlala@cellc.co.za). i even asked him is that all I owe Cellc, and he said yes. To my suprise, this morning ( 25/07/2011) i have send him 3 e-mails and he did not respond, i called cell c and demanded to talk to him, but they said they can not transfer the call, he offered to assist me, he checked my account and told me I owe cell c R1273.89, not R800. Then i lost it, he said on the screen it shows that i will pay 800 this month and the rest next month. I did not know what he was talking about. he said i can try to call again and ask to talk to Matlala. i did that, a african lady Unswered the phone she also said she can not transfer me, she said on my records it says i promised Cell c that i will pay the balance on May, another story, totally different. i could not handle it anymore. Cellc really messes us up. They have done the same to my husbank, it took him 4 hours to get help. I hate it. my Ref is [protected].

T
T
tallsmrh
Manassas, US
Aug 19, 2009 2:10 pm EDT

I recently purchased a Nokia E51 on November 28, 2008 and recently began to notice that some of the applications will not work unless its turned off. The power button has started to fold in making it difficult to restart the less than a year handset which I purchased for $234.99.

I have repeatedly called the customer service department and nothing is being done to replace the bad part of fix it. Instead, they want me to turn in the phone so that they can fix it but after reading all these complaints, why would I give out my phone and not have anything to use for several weeks? Do I have to use my own money to purchase another phone to use while this is being repaired or replaced? Why cant they provide me another phone or something to use in the mean time? Again, I am not the complaining type and if only i could turn my cellphone on and off I will probably not complain. I value having my cellphone to use as at when needed and I am sick and tired of this notion that I have to turn in my phone while its being repaired or replaced. If there was a Nokia store close by, I will gladly take it there and get answers right away.

I am willing to take this to any level if a company as big as Nokia cannot take charge over a defective product they've made that is still under warranty. Somebody from that company better provide me an answer or else...

I need them to provide me a number to be calling because the stupid people at their customer service doesn't seem to get it that ...am being denied use of something I have paid for...

S
S
syed tanveer ul islam
,
Sep 16, 2008 3:12 am EDT

i am an user of nokia 6270 handset.imei no. [protected].i ve purchased it near around one year before.its network i.c had been damaged.i went for a service to your service centre(south extension, delhi).they kept it for arount three-four months and then returned it back without solving the problem.wahat should i do when the problem is not solved out at care cetre?

S
S
Sowmik
,
Sep 20, 2007 10:59 pm EDT

Dude I am completely with you. The problem with Nokia is that they have taken customer for granted. These guys dare to have these kinds of treatement meted out only in India.Had it been US or Europe people would have taken their ### with Nokia's pants down.

I had such a horrisying experience dealing with these ###s that I switched to Sony Ericsson.Not that the Sony guys are great but atleast one doesn't have to face stupid problems like display screen blew up, keypad hanging, phone getting switched off and etc...From that perspective even though Sony Ericsson is expensive to buy but very very reliable. I bought a N70 Music edition from Nokia and had such a pathetic experience with that handset and these Nokia care center that a week back I had to buy Sony Ericsson P990i again.The handset has been so far so good.

Hell with ###in Nokia Man !

D
D
Dr sarbeswar sena
,
Jul 07, 2007 1:14 am EDT

At – Purusottampur
Date : 05.07.2007

From :
Dr. Sarbeswar Sena
At/Po- Purusottampur
Via/Dist- Kendrapara
Pin-754211.
Contact No. [protected]
E-mail : drssena@rediffmail.com

To
The Service Manager, Nokia Care / Cellular Clinic,
Janpath Road, Plot No. 797
Saheed Nagar, Bhubaneswar
Pin-751007.

Sub: Replacement of Nokia handset – N-72-5 Black by a new one already assured by you.

Ref : Your job sheet No. [protected]/070602/47 Dt. 02/06/2007.

I am to inform you that I had purchased one Nokia- N-72-5 Black handset on 10.12.06 from FUN ‘N’ FRIEND’S , Kendrapara, Orissa in the name of my son, Shakti Prasad Sena. I am sorry to intimate you that the handset became headache to me because it did not function properly. For checking and removal of the defects of the set, I deposited it in your service center. On 2.06.07 . According to the job sheet provided by you, target of the delivery of the said set was fixed for the same date i.e. 2.6.07. I waited up to 6.00 p.m. on the said date, and you intimated me that it could not be delivered today due to non completion of the job and the delivery date was fixed for 3.6.07. In the mean while more than a month’s time has passed and I have personally requested you in you service center five times for the delivery of the same I have also contacted you over telephone more that six to seven times but your reply was casual for all the times with a plea that the job work was yet to be completed.

As per your oral commitment I had met you on 29.6.07 for delivery of the set but you assured me that the hand set is to be replaced and a new one is to be provided within seven days for the defects could not be rectified. Accordingly I talked over telephone on 4.07.07 to ascertain the exact date of delivery of the new one and again you have taken three days time.

On 5.07.06 in the website of Nokia it is found that the job card is closed on 2.6.07 by you. I talked with you over telephone regarding the same and you intimated me that the set is sent to L-3 of Bhubaneswar for replacement and the same is to be delivered within two days. Your reply to this effect is not only contradictory but also misleading.

It is needless to mention here that the set covers warranty period. With much constraint I am to mention here that being a disciplined consumer of Nokia I am being unnecessarily harassed. Time is precious and valuable for both of you and I . Replacement of the set is not at all a big big Herculean task on the part of a world famous company like Nokia.

Under the above circumstances I would like to impress you to take appropriate steps for replacement of hand set by a new one within seven days from today i.e. 5.7.07 failing which the situation my constrain me to put up the mater in the legal forum for justice.

With thanks
Yours faithfully Dr. S. Sena
F/o- Shakti Prasad Sena

ComplaintsBoard
M
12:00 am EDT

Nokia useless phone from nokia!

I took my phone on 3 occasions to nokia service centre in woodmead, Johannesburg.despite this my phone was never repaired properly.

Since the woodmead repair centre closed down I took it to the mtn service centre at the glen and after more than 3 weeks they did not even repair the phone.

I am supposed to keep this useless phone from nokia without it being repaired despite it being under the manufacturer’s warranty.

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LP334872
, ZA
May 11, 2011 12:57 pm EDT

Agree. Nokia and MTN useless

M
M
MickeyG
, ZA
Jun 04, 2010 1:39 pm EDT

The New Nokia Care store in Woodmead Retail PArk is amazing...
Try it out for yourself!

Z
Z
zubair
,
Nov 11, 2008 8:28 am EST

please phone me or email me what to do im tried to download nav4all and its tells me invalid certificate and yahoo go number is [protected]

T
T
tony
,
Oct 31, 2008 6:15 am EDT

My Nokia E65 (received in January 2008 as an upgrade) went in for repairs (from Cape Town it was sent to Jo'berg). It went in, after a month it came back "repaired". The sim card wouldn't even register. It went back, another month later - on all occassions I had to follow up as there was no communication from vodacare.

I received my phone from repair, it lasted less than a month and broke again (same fault). I am still waiting for feedback even though I have phoned 4 times to obtain feedback. I have been told that it was sent back unrepaired and they have to get hold of Jo'berg to find out as to why. Five days later after finding out that it was not repaired and phoning vodacare, I still have no phone or reason as to why it was not repaired - its a warranty claim.

It seems as if the company hands out second grade phones and we must just accept their rubbish. There is no communication between the different departments, even less between them and the client.

Our entire company has already been doing research and are considering of moving to another provider that actually gives a damn about their clients.

Highly disgusted and still awaiting feedback from those idiots.

ComplaintsBoard
S
12:00 am EDT

Nokia car symbol on the display

Sometimes one car symbol is coming in mobile screen, at a time no sound, no sound ringing tone, incoming and outgoing calls no sound.

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H
12:00 am EDT

Nokia hanging & restarting problems in 6270 handset

I brought nokia 6270 handset, it get restarting problem on the 3rd day of purchase. I take it to hcl nokia care centre, noida sec -2, they returned the handset after 15 days, after a short period the phone has occurred the same problems & it was taken to the nokia care centre three times for the same complaint. I am sick of the nokia handset & nokia care centre!

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Prabodh
,
May 25, 2008 5:44 am EDT

As per my experience it is a good phone and now after about 18 months of usage I faced the very first issue in this phone.

Now, when I am trying to openup Gallery it seems to hang up and remains there... Always.

If anybody has ever faced this situation or have any idea why this problem is occuring or what can be done, please do let me know at dwivedi.prabodh@gmail.com.

Thanks in advance

V
V
Vincent Varghese
,
Mar 15, 2007 1:13 am EDT

I have purchased Nokia 6270 4 days back from Sharjah City Center, I am facing the same problem, it is hanging, and sending blank sms to numbers stored in the mobile and it is slow.

I LOST MY MONEY!

ComplaintsBoard
K
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Nokia - pathetic service, faulty handsets!

I am one of the frustrated customer of Nokia India and fighting for their third class services to India customers. I have collected some information which will be useful to any customer before taking any decision on purchase of Mobile phone. Nokia India: pathetic apathy for the Indian customer. Nokia is selling some of its degraded products that have...

Read full review of Nokia and 47 comments
ComplaintsBoard
S
12:00 am EST

Nokia fraud through internet website and nokia logo

It is hereby warned every one a person named ananda lingaraja kolakar has developed a website similar to nokia and has used the same logo of nokia too and has started accpepting orders through his website and offers huge discounts on all new models of nokia by saying this is a promotional offer. He has 2 mobile and a fax which is of bombay number and both mobiles are of karnatak and ask the caller to make immediate payments through funds transfer facility and mobile would be sent through blue dart courier but nothing happens to be given in hand all hard earned money is just donated and transferred into this frauds account, hence every one is alerted not to make any transaction with person are else all money will be lost and nothing could be recovered. I have faced the same person and myself be came fool by transferring 25,000 for nokia n-91 modle but after transferring the money this chap ananda has stopped answering the telephone and seems to eb smart not to talk and hand over the mobile too. Now a cid-economic offense case has been filed against him and a case of cyber cheating too has been filed.

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Siddharth Razdan
,
Jul 18, 2007 4:31 am EDT

No, he's not a cheat...He just banked on your foolish...

Regards
(Siddharth Razdan)

ComplaintsBoard
P
12:00 am EST

Nokia denied service

My nokia phone was hanging a lot. I took it to nokia [hcl] , preet vihar, delhi care center. They said that they will check the problem and the call me to inform about it. I agreed and submitted the phone with them.

Even after a week no one called me... So I went back and asked them. They said phone is tampered and hence cannot be repaired. Which is a complete non-sense. It seems some novice technician has played with my set and now the blame is transfered back.

I purchased the phone from an authorized dealer and opened it from the box and no body except the care center people opened it.

Ps: the staff here is also very rude.

Quit nokia!

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aamir
,
Jul 28, 2008 9:58 am EDT

i am agree to u my frnd but u shoud also gone there and check that wat they do u should not be let all the things on the ok

R
R
Rajnishkumar
,
Feb 23, 2008 2:35 pm EST

i have loat my N70.

IME NO IS:[protected]

plz hlp me.

ComplaintsBoard
S
12:00 am EST

Nokia nokia care cheating customers

I bought a new Nokia 1600 black mobile from Anitha Stores Madurai on 04-01-2007. IMEI no of the set is [protected]. The mobile has been sparingly used at home. Suddenly it failed to work on 21st feb'07. I took it to the dealer and in turn they sent it Nokia care centre. Nokia care centre refused to take the set for service falsely alleging that water has logged in and the mobile is opened for service already. But there was no visible evidence of water logging or set being opened already was pointed by the center. When asked them to show evidence, they simply replied common people can not see that. Then I took it again to the dealer and the dealer accepted the set for servicing. Two days alter I got back the set. The set was working but without lights on the display board and key pads. The dealer also said it can not be rectified. I have used the set carefully and Nokia care is giving false allegations to avoid replacement of the set. Do not buy Nokia!

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12:00 am EST

Nokia hanging and restarting frequently

Hi i bought New Nokia 6681 on December 30th 2006. From the day i purchased the phone keeps on hanging and restarting frequently. I took the same to the Nokia customer care and in less than two months my phone has spent in the service center for more than 40 days in and out. In total i given more than 4 complaints. I asked them to replace but they are saying they repaired well but when i come home the phone again starts troubling. I am really fed up with this phone and can anyone suggest me anything that could be useful.

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Ashish Mittal
,
Jul 21, 2007 12:00 am EDT

I bought this phone Nokia 6681, last august. Since it has got issues like auto restart, hang, keypad non functioning. Even after repairing it for 6 times now, it has got the same issue. Further it has stopped vibrating now. Even after talking to customer care, different managers, the phone is not replaced and no resolution is provided. The one year warranty is going to expire soon. Really don't know what to do now.

A
A
ankush jain
,
Jul 01, 2008 1:37 am EDT

My nokia 6681 have so much hanging and restarting problem so tell me its solulation...

ComplaintsBoard
J
12:00 am EST

Nokia mobile on/off function is not working properly!

I have nokia gsm 6070 set. The on/off was not working from last days then i contact with nokia care centre X-zone, above Indian Bank, Manimajra, Chandigarh. They said to me that on/off switch is not working so it is offed. I said to them this set is under warranty in spite of all they charged rs. 350/- from me and wrote on invoice nokia gsm 6070 is out of warranty.

I want to say that if i have paid for all then why it is out of warranty now? And secondly i want to say that if this set was under warranty then why is should pay for any fault in set?

Do not buy Nokia mobiles!

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Ravi Kumar
,
Jan 25, 2007 12:00 am EST

I've purchased your NOKIA-6070 from Mumbai itself. I'm facing problem to connect its Modem to my PC. I'm using CA-42 Cable and Nokia 6070 several PC suits. As well as I've tried to contact Nokia customer care line many times and follow what they have ask me to do... but in last they ask me to go to Nokia Service Center for repairing. I've submitted by phone in Lower Parel on 13 Jan, 07 and after keeping it for 4 days they have return my phone with comment your phone software version is not supported for Modem so I've to wait until new version will not come. And I've to contact again to customer care line.

Now pl tell me why should I keep this phone if it is not fulfilling my requirement coz of Nokia technical problem.

I'm mentally tired of this and Nokia.

M
M
MR RAVI
,
May 14, 2007 12:00 am EDT

This is Ravi M R Scientist from Defense research and development organization. This is story regarding the NOKIA MOBILE MODEL 6670 which i brought from BIG BAZAAR OLD MADRAS SHOP AT BANGALORE, really i thought big bazaar is good shopping place where i can buy all things to my home. After my experience with biz bazaar now i have to think again either in future i have to buy from big bazaar or not. I want to tell you the story.

Dear all

I brought a mobile NOKIA 6670 from BIG BAZAAR on 05/05/2007 time 19.32.30 the IMEI number is [protected] item code [protected] T42/28154. When i was purchased biz bazaar did not check whether it is working or not i took the mobile to house. I found the mobile keypad not working and some times none of the buttons not working. This mobile behaving haphazardly, this mobile has some bugs i don't know. I did not even use for one day properly. Since i was suppose go on government duty to Delhi, i am not worried that time i was busy packing my luggage in office to go on temporary duty to Delhi, the mobile was not at all user friendly it is the defective piece sold by big bazaar to me, i found there are some hardware and software problems in that mobile. I was suppose to catch jet airways flight on 07 may 2007 0745hrs from Bangalore to Delhi. I went on government work and returned from Delhi on indian airlines after my government duty on 13th may 1300hrs. Same day i went to bigbazaar for exchange, first of all i waited in for exchange for about 1hr to get exchange slip the fellow in the exchange place was telling me that some madam has to come to give slip we didn't know how to give slip for mobile, once that madam came she stared telling me that now the time is over you come tomorrow. Finally some how i got exchange slip i went to bazaar inside big bazaar. I talk to the seller who is there at the counter. I showed him the defective mobile and asked for the replacement and i showed him the details of my travel that's why i was not able to come to big bazaar same day. The fellows not behaving properly and so rude and arguing. I asked them to allow me to speak to their manger. They are hesitating to take him to me. The fellow in bazaar so rude even after showing the proof of my government duty letter and flight tickets and boarding passes he says how can i believe you. There was big circus getting down/up four five times. Since my mobile is defective i asked for the replacement what is wrong in that. You i am buying from good shop i will not accept defect piece. After all have paid money for that. He says he will repair and give me. If mobile is defective, replace it, why should i run around for repair in future. What guarantee that it wont give same problem again. So do me justice. If nobody is listening to my problems. I may have to go to required authority to get justice done for me. I may have to go to consumer court to complain and i may publish in media like paper, news, radio all national channels, till i get justice.

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jagdish tewari
, IN
Aug 04, 2011 2:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I HAVE LOST MY MOBIEL HANDSET. MODEL NOKIA 6070. IMEI NO. [protected]

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A
arti marwaha
,
May 26, 2007 12:00 am EDT

My NOKIA 6070 ringtone is not working. How i can rectify my phone?

J
J
jagdish tewari
, IN
Aug 04, 2011 2:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I HAVE LOST MY MOBILE HANDSET NOKIA 6070

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Subrata Paul
,
Mar 20, 2007 1:00 am EDT

I purchased a Nokia mobile set no.6070 from S.H.MUMTAZUDDIN TIMES (P) LTD, Kolkata, Dalhousie, on 08.03.07. On the very next day ring tone got stop. Very poor mobile!

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Manu G Nair
,
Mar 04, 2007 9:06 am EST

I had a similar type of problem. My nokia 6070 display was blinking the very next day of my purchase, I went to borivali mumbai "foneworld" and I got the set repaired without any charge since it was under warranty.

Nokia repair center people are helpful if you have bought the set under proper bill.

Ensure a bill for all the repairs and warranty need

A stick in time saves nine.

I fully support nokia mobiles. This is my 3rd nokia mobile and I am satisfied with nokia sets.

ComplaintsBoard
M
12:00 am EST

Nokia defective mobile

I purchased nokia 1112 mobile from Nokia care, 3 months ago Yesterday There is a problem in my New Mobile without any accident, Microphone and Speaker are suddenly not working.I was going at Nokia Care they told me Parts are not available due to common problems in this 1112 model it's a manufacturing defect . And 5 to 7 working days to repair mobile. There is no replacement exchange for this problem. Nokia is the best company in Mobile Technology and in India Surat centre (like metro city) parts are not available means there are frequent problem in this model. Why should I compromise (repair) with this defective piece.

I want to replace with higher model with difference. As I have already mentioned and believe that Nokia is the best company in Mobile technology, and still it compromises the quality in such a way, the customers like us would start thinking twice before relying on NOKIA brand image.

You may also imagine the inconvenience caused without the mobile for about a day, just due to such stupid manufacturing defects. I may face lot of personal as well as professional problems loss due to unavailability of the mobile.

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V
V
Vinod Mehra
,
Mar 05, 2007 12:00 am EST

I have purchased on Nokia 1255 CDMA set and connected through Reliance Mobile connection on 5.2.2007 but since very first day i am facing problems as under:

1. Battery back up very low it discharges with in 8 Hrs. without use. As per catalog it should be either 8 days or 3.5 hrs but this is not covering by my set.

2.This set is not working in outer area i.e village but other mobiles are very well working with same connection there, before nokia my LG Set was working well there.

3. The incoming ring tone is very low volumed which i get trouble to receive call.

Do not buy Nokia!

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P.M.Rao
,
Oct 28, 2007 12:00 am EDT

I purchased the above mobile phone on August 31, 2007 at
Essar Telecom Retail Ltd
Shop No.10, Ground Floor
Shivam Apartment, Sion Circle
Sion (E), Mumbai
Tel.No. [protected].

The product description is;
'[protected], Nokia 1112,IMEI [protected]'

Initially when I was using the mobile it was over heating during the charging and long duration talk. Susequently the battery(BL-5CA) went dead and would not recharge. Since I had another old mobile with same type of battery, I used that on my 1112 and it is working satisfactorily, and recharging properly.

I went to the Nokia care centre close to the mobile shop where I bought the phone in Sion circle to ask for replacement of the battery. They checked the mobile briefly and said there is a hard ware defect in it and I should give it to their main centre at Parel, Mumbai at the following address:
Bright Paint India Pvt Ltd
Phoenix Mills, Big Bazar,
3rd floor, c-wing,462-Senapati Bapat Marg,Lower Parel(W),Mumbai
Tel.[protected]

It may take more than 3 weeks for the repair. They would not listen to my arguement that the Mobile is fine and only requires battery replacement. I found one more person also being palmed off like this. The attitude of the lady and the person in the counter is very callous and would not like to know what is the problem.

I reconfirm the mobile is working fine with the same type of old battery with me. You may investigate on my above complaint.

While you do that my request is to provide me with a replacement battery in place of the defective and dead battery.

D
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Dinesh S
,
Sep 10, 2007 12:00 am EDT

Hi,

My handset model is Nokia 1112. Battery is BL-5CA.
Battery no: 0670495437995O144D11713817
Please let me know whether this battery is in the list of the recalled batteries, as it belongs to the same series.

Thanks,
Dinesh

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jyotiranjan pradhan
,
Nov 01, 2006 12:00 am EST

I had given my Nokia 1112 on 8th Oct to rectify my display problems in Nokia care Sahid Nagar Bhubanewar branch. But it has remained pending till today for which i am facing a lot of problems.

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Afzal77
, PK
Nov 05, 2012 4:07 am EST

i am lost my nokia 1112
imei nomber:[protected]...

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RAGHAVAN
, IN
Jul 11, 2011 12:09 pm EDT

LOST MOBILE PHONE ON 11/7/2011, AROUND 1.30 pm, IMEI NUMBER : [protected]

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sameer
,
Oct 28, 2008 4:01 am EDT

1255 master code

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Hakan
,
Oct 02, 2008 7:43 pm EDT

My nokia 1112 that I purchased end of last year has had so many problems and defects (including sound and microphone) that i finally threw it out the window and onto the road where the trucks can break it down into smaller peices, the place i brought the phone from has closed down and now I cant get it serviced anymore. I have to get another brand now. this was my 5th nokia, and it is going to be my final as the manufacture's image and standards are failing to provide better needs on phones and technology. My phone was so defective it was unrepairable and i wasted lots of money on this nokia lane. Can i get a refund from the manufacturer?

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Abdul Aziz Yousaf
,
Jul 15, 2008 2:45 am EDT

When i Charge the Nokia 1112 Battery. Battery Finished within 24 Hours. Whats Problem?

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Srinivas
,
Jul 21, 2007 10:59 pm EDT

Yes 1255 is the worst mobile phone available on planet earth. Battery lasts for few hours whether one makes or receives a call. I am in BANGALORE and have a TATA connection. The result is the same. I carry a spare battery to change in between.

I had given for repairs at BRIGHT POINT and was given a replacement, both the original and replacement have the same problems. Even the ring tone is hardly audible. ALL IN ALL NOKIA 1255 'S BEST PLACE IS THE DUSTBIN IF AT ALL IT ACCEPTS IT, MY DUSTBIN ALSO REJECTED NOKIA 1255.

SRINIVAS
glsein@yahoo.co.in.

ComplaintsBoard
S
12:00 am EST

Nokia mobile is dead!

I have purchased Nokia 6260 2 years back. It was functioning correctly for some time , but suddenly the light (indicator that there is an incoming call) stopped functioning. When I gave it to the Nokia Service centre at Mumbai, they said that it cannot be done

Now since 1st Jan 2007 my mobile has become completely dead. No reason for this happening as I was able to sms till 31st night Dec 2006. When I gave it to Nokia service centre at Bright Point Mumbai, they 1st said that it can be done but I will loose my data. On giving a go ahead they deleted my complete data from the phone and told me that now it cannot be repaired.

Just imagine my plight as my complete phone directory was stored on the phone and it had cost me Rs 17,500/- for this model.

Can Nokia take care of their customers who invest with so much faith or is it all for vain.

Read full review of Nokia
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ComplaintsBoard
I
12:00 am EST

Nokia pathetic service, harassment and cover up

Am posting below the entire case history of my complaints and all the email communications received from their customer care.

Am starting from my first mail i sent to the last I received... one below the other for everyone's convenience... am yet to get my phone back... 1 1/2 months have past...

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mail sent by me to Nokia support india

Jobsheet No: [protected]
Date given for service: 29/12/2006
Serial number: [protected]
Model: 6600
Product code: 0514186

Expected return date: 07/01/2007 - AM YET TO GET THE PHONE BACK! AND ITS GOING TO BE ALMOST A MONTH!

I wish to bring to your notice about my unhappiness about the service levels, skill of your service center personnels and also the quality of your product.

FIRST ON THE QUALITY OF YOUR PRODUCT

I had a bought a nokia 6600 for 15,000 rs about 1 1/2 years back... it would be 2 years this feb 07 and just after the warranty period, your phone starts literally conking out on all fronts... audio levels became so poor that people couldn't hear me and i couldn't hear them. The phone constantly restarts, crashes and the screen flickers "EXACTLY" like a TV without any signal... a complete mess... so much for your product and its quality! Have formatted it several times but the problems were obviously hardware.

SECOND ON YOUR SERVICE LEVELS AT THE NOKIA CARE HCL CENTER AT MOUNT ROAD, CHENNAI.

Like mentioned above, my phone was the center of attraction everywhere as no one has seen a phone behave like a TV, flicker like crazy and of course the usual restarting.

I took it to your HCL authorized service center at mount road, chennai on 29/12/2006 and gave the nature of my complaints in writing. I also mentioned to them not to waste time trying to reinstall software etc. because it is clearly a HARDWARE problem. I received my job sheet and the expected return date of 07/01/2007.

On the 7th I called and was told that the phone is ready and it can be collected. On inquiring about the nature of the problem, your serive personnel told me that the software was updated and the problem was solved.

Anyway, when I came to collect it, had to wait for 2 HOURS to get to my token number... and THEN am told that IT IS NOT READY and the problem REOCCURRED. I once again told them that it is a HARDWARE ISSUE and not to WASTE TIME DOING USELESS SOFTWARE REINSTALLATION. They informed me that they need to keep my phone under observation and would fix it and give it on the 7th.

On the 7th of Jan, I had called and inquired if my phone was ready and was told that it was and I can come and collect it. Again I came there and WAITED FOR 2 HOURS under the following circumstances. There were 10 people in the place who had taken their token numbers... the token numbers running at the time was 15 - 16 - etc. I was given a token number 46... even though only about 10 people were there. I waited for 2 HOURS watching people who came far far later than me happily walk in collect their tokens in the series 30 and finish their work WHILE I HAD TO WAIT FOR 2 HOURS... and when my turn came, your service center personnels tell me that the PROBLEM WAS NOT FIXED AND IT SEEMS TO BE A HARDWARE PROBLEM AND IT NEEDS TO BE SENT TO HYDERABAD AND WILL BE BACK NEXT THURSDAY !8th JAN! After 2 weeks and repeatedly telling them the nature of the problem, it doesn't take a ROCKET SCIENTIST to figure that it is a hardware problem... but your SERVICE PERSONNELS ARE "highly trained"... right, I can obviously see how well trained they are.

After which on the 18th of Jan, I called and inquired about my phone and to my horror the person there tells me that it was ready on the 7th of Jan itself... So much for HOW ORGANIZED YOU ARE! I then tell them that i came to collect it on the 7th and you people had told me that it needs to be sent to hyderabad for repair. After some puzzled ramblings with some other colleagues, the person there tells me that she will GET BACK TO ME BY 3'O CLOCK on the status. SHE DIDN'T.

I had called directly to the mobile of one of your personnels who had handled my service request and the person told me that it would be ready on 20th JAN. On the 20th, when i again called, the answer was it would be surely ready on 22nd... at this point, am fed up and tell you guys to call me and inform whenever it is ready. I also mentioned to them if in case it is still not ready on monday, kindly call and UPDATE ME. NOW EVEN THAT DIDN'T HAPPEN NOR DID IT GET READY. I AGAIN CALL ON TUESDAY AND AM TOLD IT WOULD BE READY SURELY ON TUESDAY AFTERNOON AND WOULD BE CONTACTED. I STILL DIDN'T GET ANY CALL NOR IS IT READY. In a few days, it would be 1 month without a phone... and am LOSING A LOT OF MONEY WITH REGARD TO MY WORK.

I would like to ask you if these kind of service levels is acceptable to you.

I would never make the mistake of buying a nokia phone ever after again... thank you. Now can you please kindly return my phone back, repaired or not repaired, i really don't care... i would like to use it as a paperweight!

---------------------------------------------------
Reply by Nokia on my above mail

From: NokiaCare [mailto:support.[protected]@nokia.com ]
Sent: 24 January 2007 15:30
To:
Subject: Nokia - Isaac Deepak - N6600 Service Related Concern

Dear Mr. Deepak,

Thank you for emailing Nokia Care.

This e-mail is in reference to the service provision of your Nokia 6600. We regret to hear of the difficulties that you are experiencing with the service provision of your mobile phone and we thank you for bringing your concern to our attention vide your e-mail. We have also noted your experience at the Nokia Care Centre. We will do the necessary fact findings and action it accordingly.

We would also like to thank you for your valuable feedback and please note that this incident is not a true reflection of our services. Our endeavor is, and always has been, to provide you with quality service and your feedback will help us in improving it further. We regret the inconvenience caused and sincerely appreciate your continued patronage.

Further, in reference to your concern with the quality of Nokia phones, kindly be assured that Nokia manufactures mobile phones and accessories on the basis of reliability in optimal performance and user friendliness. It is always our sincere and diligent effort to recommend our customers to take the requisite care in the usage and maintenance of your Nokia product to ensure the desired performance as that of an electronic product. As the mobile phone is a product of high usage a greater degree of wear and tear is associated with it.

However, it is unfortunate to hear of the concern you are facing with your mobile phone. We wish to state that the matter will be given our prompt attention. A representative from our Customer Care Division will revert to you with an update within 48 hours. Your case reference number is 2-1TCHRF.

We seek your patience and further solicit your cooperation.

For further inquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

http://www.nokia.co.in/nokia/0,,96469,00.html

Kind regards,

Nehal Al Khadeer
Nokia Care

---------------------------------------------------
My reply to nokia

-----Original Message-----
From:
Sent: 29 January 2007 12:51
To: NokiaCare
Subject: RE: Nokia - Isaac Deepak - N6600 Service Related Concern

Dear Nehal,

Jobsheet No: [protected]
Date given for service: 29/12/2006
Serial number: [protected]
Model: 6600
Product code: 0514186

Reference No: 2-1TCHRF

Your customer care division hasn't reverted with any updates, since your mail, forget 48 hours, it is 4 days past... and overall it is exactly 1 month. Nor has the HCL service center either. How much further do you wish to seek my patience for. Do let me know.

Kind Regards,

Isaac

--------------------------------------------------------------
Their response

-----Original Message-----
From: NokiaCare [mailto:support.[protected]@nokia.com ]
Sent: 29 January 2007 16:37
To:
Subject: Nokia - Isaac Deepak - N6600 Service Provision Concern

Dear Mr. Deepak,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to your concern regarding Nokia 6600. We understand the difficulties over the delay in the service provision of your handset. You may kindly note that As per the update from the Customer Care Division, your handset is repaired, we request you to collect the duly repaired handset from the Nokia Care Center on 29th January, 2007.

Further, if any concern in collecting your handset, we request you to kindly revert to us.

We seek your patience and further solicit your cooperation.

For further inquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

http://www.nokia.co.in/nokia/0,,96469,00.html

Kind regards,

Shamshad Begam
Nokia Care

-------------------------------------------------------
My response after following with the hcl center

-----Original Message-----
From:
Sent: 30 January 2007 12:11
To: NokiaCare
Subject: RE: Nokia - Isaac Deepak - N6600 Service Related Concern

Dear Nokia,

IS THIS SOME KIND OF S.I.C.K JOKE ON YOUR PART. For the 3RD TIME now, you have told me that the phone is ready to be collected and I have gone and wasted YET ANOTHER HALF a DAY, only to be told that the PHONE IS NOT READY.

After all this, I can't believe what a bunch of sadistic ###s you all are and with such impunity harass your customers like this!

There is a limit to your pathetic service levels... And perhaps only a couple of lawsuits will hopefully fix your service levels right... I will deal with this in a court of law and perhaps either way of its outcome, at least somebody in your organization will wake up to this and few customers down the line will be spared of your harassment... Even a government office is more organized and offer better service than this... shameful for a so called MNC.

Regards

Isaac

Jobsheet No: [protected]
Date given for service: 29/12/2006
Serial number: [protected]
Model: 6600
Product code: 0514186

Reference No: 2-1TCHRF

------------------------------------------------------------
their response

Dear Mr. Deepak,

Greetings from Nokia Care.

This e-mail is in reference to your concern regarding Nokia 6600. We comprehend your displeasure over the prolonged service provision of your handset. Kindly note that our Customer Care Division has been coordinating with the concerned Nokia Care Center to expedite the service provision of your handset. Pertaining to the same, we would like to gladly inform you that the service provision of your phone is complete, and we request you to contact Mr. Vinod at the Nokia Care Center, today, 31st January, 2007, in order to substantiate the same.

We hope this clarifies your concern and we look forward to your continued patronage of Nokia products and services.

For further inquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

http://www.nokia.co.in/nokia/0,,96469,00.html

Kind regards,

Tushar Kataria
Nokia Care

--------------------------------------------------------------------

From: "ext Isaac Deepak"
To:
CC:
Sent: Wednesday, January 31, 2007 4:11:06 PM
Subject: RE: Nokia - Isaac Deepak - N6600 Service Provision Concern

[THREAD ID :2-1TUPY7]

Thank you... Could I have the number of Mr. vinod, so that I could call and confirm with him directly on the delivery... am unable to reach him on the numbers available in the jobsheet.

-------------------------------------------------

-----Original Message-----
From: NokiaCare [mailto:support.[protected]@nokia.com ]
Sent: 31 January 2007 18:45
To:
Subject: Nokia - Isaac Deepak - N6600 Service Provision Enquiry

Dear Mr. Deepak,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to your enquiry regarding the service provision on Nokia 6600. We will not be in a position to provide you the contact number of Mr. Vinod. However, as mentioned in our previous correspondence and the update received from the Nokia Care Center, we request you to visit the Nokia Care Centre and collect your duly serviced mobile phone.

We appreciate your patience and further solicit your cooperation.

For further inquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

http://www.nokia.co.in/nokia/0,,96469,00.html

Kind regards,

Suchitra Sethia
Nokia Care
----------------------------------------------------------------------

From: "ext Isaac Deepak"
To:
CC:
Sent: Thursday, February 01, 2007 9:59:10 AM
Subject: RE: Nokia - Isaac Deepak - N6600 Service Provision Enquiry

absolutely hopeless... the bunch of you... i seriously wonder if you all have an IQ of an ape. In your previous mail (SEE BELOW), you tell me to contact Mr.vinod and substantiate the same... right!... And when I ask for his number to substantiate the same, you tell me that is not possible for you to share!

On 3 occasions, the same nokia care centre and this customer care centre has told me that the phone is ready only for me to waste time in going there and finding it not ready... now I can't even call and find out if it is ready... brilliant!

There are 3 numbers printed in the jobsheet... 1 doesn't exist, the other no one picks up... at the center, your personnel tells me not to call at that number as it is for internal use, the 3rd number is one of the personnel's mobile number, who left your company 2 weeks ago. The last number is the one that some one occasionally picks up, but is unable to transfer it to to the delivery dept... your toll free numbers and your SMS phone status facility is a joke, because from day 1, the status of the phone has always been "ready"... yet you guys after over a month still have my phone in the same pathetic state. There is no necessity to respond to this mail, after all you all are going to go to the same template reply document and cut and paste a standard reply, without any utilization of your under developed brains. Meanwhile, I'll do what I have to do to protect my interest and the millions of customers who are probably facing the same.

--------------------------------------------------------------------

-----Original Message-----
From: NokiaCare [mailto:support.[protected]@nokia.com ]
Sent: 01 February 2007 14:08
To:
Subject: Nokia - Isaac Deepak - N6600 NCC Contact Information Concern

Dear Mr. Deepak,

Thank you for e-mailing Nokia Care.

In reference to your e-mail regarding Nokia 6600, we have noted the concern you are facing in contacting the Nokia Care Center as mentioned by you and sincerely regret the inconvenience caused to you as a result of this. We have forwarded your experience to the Consumer Feedback Team for appropriate action.

We would also like to thank you for your valuable feedback and please note that this incident is not a true reflection of our services. Our endeavor is, and always has been, to provide you with quality service and your feedback will help us in improving it further. We regret the inconvenience caused and sincerely appreciate your continued patronage.

Please find below the contact numbers and the E-mail Id of the particular Nokia Care Center for your reference.

(044) [protected]-70

[protected]@nokiacareindia.com

Kindly contact the Nokia Care Center via any of the above contact numbers or E-mail Id and check on the delivery of your phone. We hope this clarifies your concern and appreciate your continued patronage of Nokia products and services.

For further inquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

http://www.nokia.co.in/nokia/0,,96469,00.html

Kind regards,

Catherine Sumiya Joseph
Nokia Care

--------------------------------------------------------

-------Original Message--------
From: "ext Isaac Deepak"
To:
CC:
Sent: Thursday, February 01, 2007 5:35:37 PM
Subject: RE: Nokia - Isaac Deepak - N6600 NCC Contact Information Concern

These numbers are useless... have you people tried calling these numbers and check if anyone responds? One of these numbers do not exist and some are engaged and when finally gets through... only the ring goes, no one picks up... the email id is the same one... no one has responded to my email sent last week... I can't believe this is happenning... truly shocking... anyway, won't bother you all again... no point in engaging with you all ever again... so totally hopeless... and the worst part is there is no mechanism to escalate, as nobody wants to be accountable...

I bought a new sony ercisson today... so thank you for wasting my time and money.

----------------------------------------------------------------------

-----Original Message-----
From: NokiaCare [mailto:support.[protected]@nokia.com ]
Sent: 02 February 2007 09:42
To:
Subject: Nokia - Isaac Deepak - N6600 NCC Contact Information Concern

Dear Mr. Deepak,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to your inquiry regarding Nokia 6600. We understand your anxiety and displeasure over being unable to communicate with the Nokia Care Center and regret the inconvenience caused due to the same. As per the update from the Nokia Care Center where your handset is submitted, we would like to inform you that the service provision of your handset is complete. We request you to kindly visit the Nokia Care Center to collect your handset.

We solicit your co-operation in this regard.

For further inquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

http://www.nokia.co.in/nokia/0,,96469,00.html

Kind regards,

Sylvia Alphonse
Nokia Care

--------------------------------------------------------------------

From: "ext Isaac Deepak"
To:
CC:

For your kind information... for the fourth time now, I went there to collect the phone after you had confirmed that it was ready... only to find me waiting there again for about 2 hours and then being told that it is not ready. Kindly scroll right down to the bottom of this mail, the whole communication string of this episode is available and please read through it. Honestly, you guys have some nerve!

Now kindly give me the contact numbers, email id of someone from the nokia management with a substantial designation, not from HCL... someone who can bring in some kind of accountability to fix things right.

I don't wish to waste my time on your standard replies... this is my last drop... If I can't get anything substantial from the management, am filing a consumer court case, which is already in progress... Accountability would be brought in there and also for the tons of money I have wasted.

---------------------------------------------------------------------------------

From: NokiaCare [mailto:support.[protected]@nokia.com ]
Sent: 07 February 2007 17:05
To:
Subject: Nokia - Isaac Deepak - N6600 Service Related Concern

Dear Mr. Deepak,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to your concern regarding Nokia 6600. We understand your anxiety and displeasure over the service provision of your mobile phone and we regret the inconvenience caused to you as a result of this. Please be assured that the matter would be looked into on a priority basis and one of our executives will call you in the next 24 hours and assist you further.

We solicit your co-operation in this regard.

For further inquiries, please feel free to contact our Technical Support Executives at [protected] between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

http://www.nokia.co.in/nokia/0,,96469,00.html

Kind regards,

Shabina Yasmin
Nokia Care

--------------------------------------------------------------
-----Original Message-----
From:
Sent: 10 February 2007 11:16
To: NokiaCare
Subject: RE: Nokia - Isaac Deepak - N6600 Service Related Concern

One of your executives did call me within 24 hours... so that is some improvement... yet my problem still remains. When she told me that the phone is ready, I told her to please check with vinod and confirm, as several times, I have been made to run around after all of you have claimed to be ready and when I turn up there, to only find it not ready. Your executive apparently assured me that it was checked with the HCL centre and the concerned in-charge person over there and I could go and collect it yesterday. However, I have learnt that the phone is still not ready... so here we are once again in this "happy merry-go-around". Now I don't wish to engage this conversation with you all and it is obvious that you are all not trained to handle these things... probably all of you are a bunch of freshers sitting in a call center in bangalore or something and therefore have no genuine interest in the whole thing.

I had requested in my last mail the email id of someone from the nokia management with a substantial designation. You have conveniently chosen not to address that. Now kindly give me the details of the same.

P.S: in case, you are going to reply in the manner you have been trained i.e some pasting from some ready made mail formats... kindly feel free to use it from the mails belows... I think I have received all your standard ready-made responses.

----------------------------------------------------------------------------

Dear Mr. Deepak,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to your concern regarding Nokia 6600. We understand the difficulties that you are facing concern in collecting your handset. You may kindly note that we checked with Nokia Care Center, your handset is repaired, we request you to collect your handset by today that is 10th February 2007, before 6Pm. The contact person is Mr. Vinod Kumar or Shiva. We regret the inconvenience caused.

We seek your patience and further solicit your cooperation.

Pathetic service, harassment and cover up!

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SB16
, IN
Jun 22, 2009 12:40 pm EDT

i had my nokia 2600 phone locked with a security code...but i forgot the code a few days later...and i had tried every possible code i could think of...but it did not unlock...now that i've finally got the original code i still am not able to unlock it. What do i do? plz help ASAP..!

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Manohar Bhatt
, IN
Apr 15, 2009 6:48 am EDT

Dear Nokia Care,

I have purchased Nokia 3110 Classic on 27-Dec-2008 from –

The mobile Store Limited.
Shop No 21, Main Market,
Hudson Line, Kingsway camp
Delhi. Ph. 011-[protected]

Within 2 months it started giving network problem and I went to Nokia care –

NOKIA COMMUNICATION
69, MALL ROAD, KINGSWAY CAMP,
DELHI-110009.
Mobile – [protected] & [protected],
E-Mail: nokiacommunication@yahoo.com

First time on 27-Feb-2009 and they re-started my Nokia set with Reset Factory Setting, but problem was not solved.

Second time I went to above Care Center on 2-March-2009 and they sent me to Hutch Care Center (because I have Hutch Sim Card) and found problem was in my Nokia set. In between I also checked my Nokia set with others two sim cards Airtel & Dolphin and found same problem was accruing.

Third time I went to above Care Center on 16-March-09 and I showed Network problem live to the Executives and they agreed about the Network problem and accept my Nokia set for the repair. My Job Sheet Number is 2750.

After 8 Days on 23-Mar-2009, I received back my Nokia set and found Network problem is accruing again. After that they took back my Nokia set on same Job Sheet # 2750 and sent my mobile set to Nokia head office at Noida.

On 4-April-2009, I received back my Mobile set and found, the Nokia Care does not solve the Network problem.

Due to this problem (manufacturing defects), I am facing problems and I cannot make & receive my important calls (personal, professional & business calls and lost my money and benefits).

As you know this phone is under warranty and Nokia Care should replace this mobile set with the new mobile set with proper billing, manufacturing date and model/series.

I have already sent mail in the site of consumer forum on 3rd April ‘2009, but I am very sad because I have not received any reply from Nokia.

Please let me know in case of any query and about the legal way.

Thanks,
Manohar Bhatt
House No. – 682,
Gali No. – 8, A–Block,
Kaushik Enclave, Burari,
New Delhi – 110084
Mobile – [protected]

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Aj's
, IN
Feb 17, 2009 12:48 am EST

Man the Nokia is packaging faulty handsets .. and the Nokia Care Sucks ... they just dont know any bull ### about phones,

for most of the complaints they say the same dialogues " Please Replace SIM with another One, or try with another Service Providers" [censored] ...

F**king Nokia Care ..

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abhinav garg
,
May 02, 2008 7:57 am EDT

hello maam i want to say that my phone would be damge by some mistake and it showed offline and it was not inserts any sim so i given this handset to ghazaibad nokia care and my hand set out of warrenty and nokia care taken this hand set and give me a time of one week after one week i reached nokia care and a maam was said that this hand set was not repair in this nokia care and pefared th nodia and i gived service charge to him i was give this hand set to nodia but after two week nodia nokia care also said this handset was not repaired because ghazaibad nokia care wrong repaired this mobiel and this mob was damage by him so help me about this method my phone name is n-70 and plz take some attention about this
thanks
i have all this slip which is given by nodia nokia care and ghazaibad nokia care \
plz reply me as soon as possible

abhinav garg
ghazaibad
abhinav_gargcool@yahoo.com

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andulu
, IN
Jan 19, 2008 1:41 am EST

dear sir,

i purchased a n95 8 gb mobile a couple of days before, and i noticed my mobile disply flickering, and switches off when the headset is inserted...i have been facing a lot of problems from the date of purchase.. and this is the second time iam giving for service... and again iam facing the same complient, so i have given the mobile to nokia care today... so plesae look in to the mobile to get earlier... and phone details are as given below.. awating for ur reply

service centre name: multiple mobile care, coimbatore
date of mobile purchase:28/12/2007
Jobsheet No: [protected]/080119/39 Date given for service: 19/01/2008
Serial number: [protected]
Model: n 95 8 gb
Product code: 0557631

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dinesh kumar
,
Jan 19, 2008 1:24 am EST

dear sir,

i purchased a n95 mobile a couple of days before, and i noticed my mobile disply flickering, and sometimes the disply light turns off, immediatly i have given my mobile to nokia care, and they have send my mobile to cochin for servicing, but till now i have not received my mobile, the status what they r saying is not satisifactory for me.. i have not even used my mobile for 10 days... and phone details are as given below.. awating for ur reply

service centre name: multiple mobile care, coimbatore
date of mobile purchase:28/12/2007
Jobsheet No: [protected]/080107/40 Date given for service: 07/01/2008
Serial number: [protected]
Model: n 95
Product code: 0548986

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K Kanimozhi
,
Nov 01, 2007 10:58 pm EDT

I had very much good and confident on Nokia products before.So I got Nokia3230 in the month of Dec.2007 from my first salary.I regret myself why I go for such an irritating one and also wasting my first salary for this .The mobile operations are very slow and tests my patience a lot.It often hanged and when I goto NokiaCare in Mt.Road,there my bad day begun I have to wait for a long time that too taking leave for office .

For the first time when I got the problem,they updated the software and gave it to me.After that ,within 1 month I got the same problem.And when I visited the second time I was waiting there from 12-3pm.In such a long gap only 3 tokens were before.All lost their patience and when asked ,you people told that, that was the lunch time. How long?

Finally my turn came and when I went inside,the girl who registered my complaint didn't even know how to operate the mouse.

And finally when I called after few days they told that the problem couldn't be recovered.So they would replace with new mobile after 10 day. After that in order to know whether the new handset has arrived at Nokia Care,I was trying to call and call... the mobile no. is switched off and the land line no? No response at all...
Now,for about one month Nokia is having my Handset... and if they deliver at the end of the warranty period... what shall I do if further the problem comes..

I bother because,the mobile model itself is having the problem and when I asked about the option of alternate model handset replacement,they said no chance for other model...

Will I get the Customer Satisfaction on Nokia product?

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Pratap Kumar Barik
,
Sep 12, 2007 10:24 pm EDT

Its been horable to know that company like hcl nokia who have hire the employee who physically fight with the consumer –customer like me a vice president marketing of a big company and advocate of district court for just a stupid reason that consumer who want that mr dinesh manager hcl -nokia manager patel nagar branch address:30/28 patel nagar new delhi-110060, to corporate and provide good information better behaviour even not that following his follow men continue to beat the customer who is just asking for the repair for his phone which is been not temper at all which has been taken two months back but instead of understanding this thing mr dinesh and fallow men employee beat me like a servant ...a alone person is beaten up by 12 employees due to which i have to do Mri of my skull and chest x ray ...even your security guard has wash off there hand over me start this thing ...mr dinesh said if you been seen here than you will be beaten like this ...is it a mistake that i have purchase as nokia phone been 15000 is not big amount but who will see the pain which i am going thru due to beaten up by the people ...mr dinesh who started the fight and beaten me like a servant or rag picker..even i complain that when they accept the phone they check the phone and said that there is no tampering that why we are taking the phone under warrenty but after six day when i reach to take the they said we cant take it under warrenty because it been tampered but when i checked the chasis of the phone been changed ...and it been tampered by internal people of nokia

a simple common sense to thing about if I have tamper the phone I most have done it after it warrenty gone but wheen I know there is warrenty stand by company why should I do it or tamper it out side but no one in patel nagar branch is ready to listen to all these ..
because they saw been in the loose outfit they thought that I am a low class labour class people who will be beaten up and treated like this but the kind of physical harassment given by mr dinesh is been not justified any where in this world even all the people beat me .if this happen i will suggestion my company employee,relative family to not to take any nokia product in the near future...

• Mr Dinesh Manager HCL –Patel Nagar has beaten me with his 10 -12 employee
• My N70 has Been Tampered by Nokia People and blame is been inforced over me
• My Phone Parts are been changed by the internal people
• Wrong information
• Abusing the Customer and Treatening the customer .
• Cheating With customer to fill there pocket

Help and justification and problem which I am going thru is only need if any one solving my problem will be always welcome and any time you can for any information about the matter you can call me on +91-[protected].after three days I am going sue Nokia/HCL/Mr Dinesh under the different section as follows:

• Case will be from Tamil Nadu court under the act to abusing and misbehaviour by the manger of the company on Mr Dinesh
• Cheating and Harassment of mental torma on customer up Nokia/HCL/Mr Dinesh from delhi court as well as from the Tamil Nadu court

Regards

Pratap Kumar Barik
Vice President(Marketing /Sales/Legal)
Cell4 India Limited
LLB/MBA/BBS
New Delhi

L
L
Lisa Hazlett
,
Jul 14, 2007 2:14 am EDT

My complaint is about the Nokia N80 Charger, i purchased my phone in Aug 06 and have now changed my charges 4 times, my current charged has broken down again. I would love to understand why they have changed to a smaller pin as i have never had this problem before with Nokia. I would place a complaint but there customer care line although active does not actually accept and numbers, so you can't choose an option. I have tried but i can't even find a complaint contact or procedure on the web site. I was under the impression the companies have to provide a straight forward complaints procedure.

If anyone knows how i can contact a complaints department?

G
G
Ganeshraja
,
Apr 24, 2007 10:58 pm EDT

Hi All,

I agree with the above threads... I bought a new mobile 5200 and within a month i have to give it for service - for ringer issues (which was told its know issues ) and i got it after 20 days and it worked for 15 days and it went back to hcl centre.

Still i am getting this copy n paste templates but not a proper solutions.

Ganesh

ComplaintsBoard
R
12:00 am EST

Nokia faulty mobile, poor customer service

I am using noka-3230 for the last 3-4 months and suddenly its charger is not working properly. So I went to hcl nokia care center then they deposit my current charger that the charger is not is stock and will be replaced within 7 days now its going to be approx. 2-3 weeks and I have not received my charger till now. Even nobody is picking the phone at center and no email response.

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A. Kumar
,
Jul 05, 2007 10:00 am EDT

Date: 05/07/2007

All Concerned Officers of Nokia Customer Care Head Offices. News Agencies (Faridabad / New Delhi) for publication in the concerned “Grievance” head.

To
HCL Infosystems Ltd.
E-4,5 & 6, Sector 11,
NOIDA 201 301, UP
India

Sub:
1. Unpleasant attitude of your service center MODCAD Communications, Nehru Ground, Faridabad.

2. Poor Service Quality of your service center Bright point India Pvt. Ltd #76, Okhla Industrial Estate, Phase – III, New Delhi.

This refers to my mobile (Nokia model 6270) IMEI/ESN: [protected].
Date of purchase 22/07 / 06.

That the first complaint was logged in to your service center MODCAD Communications situated at Nehru ground Faridabad. On date 18/04/07 but we received it as it and no repair was done at all.

Again I contacted to MODCAD communication center on date 02/05/07 but they refused to logged the complaint and told us, that if you want to get your mobile repaired, you have to leave it at least for one month.

the second complaint was logged in to your service center Bright point India Pvt. Ltd. Situated at #76, Okhla Industrial Estate, Phase – III, New Delhi, on dated 20/05/07 and received back after some repairer but the system was not found in proper working condition.

The third complaint again was logged in at #76, Okhla Industrial Estate, Phase – III, New Delhi, on dated 08/06/07 and received in the same condition, there was no improvement.

The fourth complained was logged in on 21/06/07 and again we received the instrument in same condition. There was none of improvement in the performance at all.

The fifth complained was logged in at Simar Solutions # B-386, Nehru ground NIT Faridabad on 02/07/07 and again we received the instrument in same condition. There was none of improvement in the performance at all.

The Sixth complained was logged in at Simar Solutions # B-386, Nehru ground NIT Faridabad on 05/07/07 and again found the instrument in same condition. There was none of improvement in the performance at all.

Now the instrument is lying at Simar Solutions permises, they told us that the instrument has been tempered by the Bright point persons and we are not able to repair it at satisfactory level.

If the senior authorities set up a high level inquiry, I am very much hopeful that an alarming findings may come forward, which may help the senior authorities to take the appropriate action.

Further, I request you to interface the matter & personally look in to it because I want to maintain cordial and long term relation with your product. I am sure that I shall neither
Be forced to move to print/or electronic media not to look to the court or justice.

Thanking you,
A.K. Sharma
Mobile: [protected]

ComplaintsBoard
N
12:00 am EST

Nokia misbehave by nokia care centre employees

I don't have any complaint for the services provided to me by this care centre but it was really disheartening to see the attitude of the male receptionist on duty on 15/1/2007 at 5:30 pm. when i went to take the delivery of my handset he told me to collect it from some other shop which he thought i had some preventions about its where abouts. when i asked where it is, he answered me so rudely, that it was hard to believe that any company can hire such a person as a receptionist. Moreover when i was inquiring on phone about the status of my handset, before coming to the shop probably the same male employee was again so rude on the phone that it was hard to keep temper on my side as well.

I just hope the company be more professional in hiring employees as they are in providing services.

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atul batra
,
Jul 15, 2008 12:27 am EDT

My battery bl5c still have not been changed .I lodge compalint 7 months back i go to nokia care they say no stock for last 7 months

P
P
priya
,
Apr 11, 2008 2:03 am EDT

I just want to know the complete address and phone no of Nokia Care Center in sec 41 at Chandigarh.

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