Factory Outlet Store / wrong item sent, pay shipping back out of my pocket

Tolleson, AZ, United States Review updated:

i recently order a phone system from this company, but they send me the wrong item, i call them various times and they said "ship the item back and ill get your money", i did that but they due not refund the shipping chargers, it was like $15.00, i talk to many of the" supervisors" in charge, but they didn't refund the shipping chargers, i used pay pal for this order, so i make a complaint with pay pal, they tell me to drop the complaint and they will refund me the original cost, NOT THE SHIPPING CHARGERS, i call pay pal and tell tell me not to drop it, but still, I GOT STICK WITH FOR THEIR MISTAKE! ALTHOUG THEY SAID THEY HAVE EXPLAIN IT ON THEIR WEBSITE, I CAN NOT FOUND WHERE SAYS, " CUSTOMER IS RESPONSIBLE FOR ITEMS SHIPPED BACK TO US" I WILL NOT RECOMEND THIS COMPANY TO ANYONE, THEY RIPP ME OFF WITH THE SHIPPING CHARGERS FOR THEIR MISTAKE

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  • Gl
      16th of Oct, 2012

    I have the exact thing happen. Ordered Telephone repeater. Sent wrong one, but thy want me to pay to ship back !. It's their MISTAKE !!!..Do not use this company for anything. My Mistake was trusting them. Never again !


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