Facebook / popcurvy

United States Review updated:

I reluctantly purchased merchandise from the online site of "Pop Curvy" on January 2018.

The site promised to deliver fashionable & comfortable shapewear, lingerie, sleepwear, active wear and dresses of good quality at the most reasonable price for each customer around the world.

They go on to state that "All the products they are selling are made by top quality material and they go through rigorous inspection. We have an elite team with professional skills and unlimited creativity in product research and development."

To my dismay, the merchandise I received was of poor quality, poor workmanship and of poor sizing. Not to mention it took over a month and half to get my order fulfilled. I take it NOW, that PopCurvy is not located here in the USA.

When I emailed PopCurvy's customer service department, I was told that I could not return the "WORN" items. I didn't have to even try on the items to tell they weren't the right size (NOT EVEN CLOSE). The merchandise was poorly made and the material was some kind of spandex looking material.

Where is the "POPCURVY.COM" promise of a positive NO HASSLE online purchasing experience process? Dissatisfied customers is a part of that process. In addition they offer a dedicated and knowledgeable customer service team. I received nothing but broken English emails back refusing to refund my money. Even though I didn't even try on items. They offered me 20% of what I paid…. that is preposterous. THEY NEED TO STAND BEHIND THEIR MERCHANDISE. IF NOT, DON'T SELL IT.


Poor customer relation AND poor quality sizing

I just wanted a refund not a hassle.

Feb 14, 2019
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  • Ca
      16th of Apr, 2019

    I have the same problem. I ordered by reference fom their sizing chart ant the articles are way too small. I have sent emails requesting a refund as per their policy and have not had any response. How can they continue to rip people off like this and get away with it. They are willing to take your money.
    Regards Carol Chilcott.

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