Ezeego / Fraud on free ticket
Ezeego heavily advertised their ticket pe ticket free plus a cashback offer on ICICI Bank Credit Cards. Nowhere was it mentioned explicitly that only on specific airlines, the cashback offer was valid. I purchased a ticket from Ezeego, Delhi to Bangalore in May. I was hoping that I would get a 15% cashback because I had used by ICICI Bank Credit Card. It was later told to me that the cashback was valid only for specific flights and Spicejet was not one of them. Cool!. I then hoped I could redeem the promotional code to book the return ticket from Bangalore and guess what? That was not possible because the free ticket can be redeemed after July only. Great! I booked a return ticket from Bangalore and got another Promotional code for that.
Now that I had two promotional codes, I thought I would use both the promotional codes for an up and down ticket to Coimbatore from Delhi. I booked a ticket for the 4th of September for Spicejet flight Delhi-Coimbatore. The transaction failed. I called up customer service and the individual tried doing a booking himself using my second promotional code and that too failed. I received a call from Sangeeta Yadav and she said she would attempt to fix the issue and re-activate my promo codes and call me back. She called me back and said that she had gotten it activated but now the issue was that all bookings using promotional codes were failing and she herself confirmed that to me. She said that we would have to wait for two more days and if the matter is not sorted out, Ezeego would figure out some way to compensate all the customers. I have not received a call so far. Today the link for redeeming free tickets is lost already. (31st August was the last date for redeeming the promotional codes). I called up customer service again and the representative said that their quota with spicejet for free tickets was over!!! How can that be my fault? I was given two promotional codes with the assurance that I can redeem them for any booking till the 18th of September. No one ever bothered to update or inform all the customers about the problem they were facing with the bookings till Sangeeta informed me about the defect. I got emails from Ezeego saying that my promotional codes are activated again. What is the use of activating them when you very well know that they are not going to work? I have to get a refund on the two bookings that I had made using my promotional codes. Not just that, I also want two free tickets as committed by Ezeego. It was not mentioned anywhere that only the first 1000 (or whatever the quota is) would be getting free tickets.
Now when I call up customer service they say that the offer is closed and they cannot help!!! Today is the 31st of August and their site has already removed the link for redeeming the free tickets. I booked tickets on Spicejet using Ezeego only to avail of the offer. Jetlite and Air Deccan were offering me cheaper tickets to Bangalore. I have lost a lot of money and time and my current holiday plans have also been ruined because of Ezeego. I am planning to approach the Consumer Court in a few days unless Ezeego is ready to give me two free domestic air tickets for dates I specify.
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