Ezeego One Travels & Tours
India - 400093
11 River Road, Bryanston, Johannesburg, South Africa
- Worst staff and customer care
My 20K has been stuck in ezeego even after 40-50 calls on different numbers and multiple mails, 6-7 times they received the call but without any proper response.
I had to cancelled the package next day of booking because of medical reasons and they gave the assurance to utilise this money in other package instead of refunding. Now they don't have time to response.
Customer care people are good on phone but in actual doesn't response properly, if you have already given the money.
Tour may be good(I could not travel) if every thing goes according to plan but if situation comes on refunding money or money adjustment somewhere else, it goes worst, shouldn't expect anything from them. They will not give proper response. I am facing same issue.
My experience with ezeego was a disaster and I feel ezeego is a total fraud company. Let me come down to various complaints for which I and my family was made to suffer and still their staff feels that they have done what was promised:
What package we booked and what we received was totally different. In fact in one of the last calls with Barnali Sarkar, she admitted the fact that our bookings were mixed with lower packages. This led to the whole mess.
The whole bookings were fraud which became obvious when we checked the rates of diviyum and shompen. It showed these guys made money out of our package. So I understand there may be many more corners which team ezeego has cut to make money and make us suffer.
All promises made while taking the money and later there was no co-operation and in fact being made to feel that we have paid money and there is no option. Their helpline is never easily accessible and that it needed various attempts to get through.
Hotel Shompen was promised while taking the payment from us. After payment received we were booked Diviyum Manor. Now firstly we checked Shompen and this was available. The rates of both had a difference of 3000-4000rs. Diviyum manor was nowhere near to what facilities Shompen delivered.
We had complained about Diviyum Manor on our first day itself but team in Mumbai says they haven’t received any complains. Firstly our booking was not confirmed when we reached Diviyum. Then we were mad to wait for approx. 20 minutes. There I had my son suffering from vomits but no help was given from their end.
As shown and told by their various representatives, Symphony Palm was booked to us. I have to say hotel was very good and we felt some relief in what we were promised. But here the activities were a problem.
Radhanagar Beach: We were supposed to go for the beach at 3-3.30pm but the driver Mr. Arun came at 4.30only. After reaching the beach we were told that the beach gets closed near 5.30 pm due to sunset. There was no one answerable to this. Also the driver was very bad at driving, knowing that we have a 1year kid and the road is bad, he was driving recklessly. There was no stop to the pain.
Elphanata Beach: Here also we were asked to report at 10.30am but our boat didn’t come till 11.30am. One day before the visit we had requested a charter boat because with a kid, it’s not predictable when we can leave. MR. Sanjiot (MR.Bhadur’s representative) confirmed to us that the charter boat is booked, took the money and that we should reach by 10.30am. Once we reached the jetty, the representative there says he was not informed about charter bookings and that we will have to wait. The wait was 1 hour long with no support from Eezego1 staff.
Green Ocean ferry to reach Port Blair: Again as usual, as per the lie our bookings were done once we had paid for the package. But here again the bookings happened a day before or the same day we left. How can one get 2 separate seats for a couple with an infant in a ferry? When we questioned the ferry management, they informed that our booking was done at last minute and that it was done just a day before. That's why we got random seats. Your representative Mr. Bhadur in Havelock never turned up and had sent Mr. Sanjit. Sanjit had no clue of our bookings and requirements and every time will avoid his responsibilities by saying that they dont any bookings and that Miss/Mrs. Sandhya from Port Blair does all the bookings. How many people do you think we should keep coordinating to get services for what we had paid for?
In our conversations with team Ezeego1, in the confirmed email of package booked we were told our request for Jain food has been mentioned and that we will get it everywhere. Surprising, in each and every hotel we stayed, we were informed there was no special request done by the booking company for Jain food. If I was to go and explain everywhere about my food requirements, then I should have done booking myself, rather than going by an agent like Ezeego1. Even for pack breakfast we had to request but no hotel gave it from themselves. Other tours like (Cox, Kesari, Veena, etc.) had packed breakfasts ready as per requirements whenever their customers are travelling in morning. Mind you their total tour cost is lower then what we paid to Ezeego1.
Barnali Sarkar: I have never experienced such a shameless/rude/arrogant/useless customer representative ever in my life. She took over the tour bookings once our payment was confirmed and assured us we can get in touch in case of any queries/complaints. There was cyclone one week before we were supposed to travel but she assured us that things are back to normal and that we can’t cancel our trip as all our bookings have been made. Mind you all our bookings have been made was told to us one week before we were supposed to travel. Truth of the matter is no bookings were made. From hotel in Port Blair, to activities in Havelock to food requests, nothing was done and all had to be coordinated once we landed there or reached the respective locations!!! This is annoying when I have paid for complete package and not for just air-fares or selective services. Her replies to us are what made us feel insulted/humiliated/annoying/helpless in a new land. Following are some replies which show what kind of attitude Ezeego1 has towards its customers:
• Jain food: When we asked why were hotel not informed about Jain food, she replied we should just inform them and that we are reacting as if we were served Non-Veg Food. Is this an answer you give to your customers?
• Hotel bookings: When were asked why there was a delay in our check-in and why was there no on time check-in? Her reply was that at least we got a place to stay, we were on roads Na? Is this your customer service?
• Other complaints: When we complained about lack of coordination, lack of services, she replied: We dont do bookings from here. Bookings are done from ground staff in Andaman. Please contact ground staff. We had contacted MR. Rajesh who had received us and informed us that he is the manager for the trip. Barnali says, why did I talk to him? I should call Sandhya as her number is mentioned in the email, just to inform you guys, both Sandhya and Rajeshs numbers are mentioned and so I called Rajesh. Is that a crime? Am I supposed to keep contacting different people or is there supposed to be single point of contact?
Sandhya: She never interacted with us and had done all substandard bookings. This was accepted by Barnali also. She accepted that our package got mixed with the general package and so there was so much issues in the bookings.
Nisha Poddar: Out of nowhere someone new replies to our mail after we came back and emailed our complaints that the best had been booked. Just look at the tone in email and it shows as if ezeego1 is doing a favor on us by booking Shompen. Rather than accepting your mistakes, you blame the conditions/customers and get rid of the situation?
They have replied to our emails saying all was offered as per the promise and that accordingy to their ground staff we had no issues. Also they have offered 2 vouchers of 1500 each.
There has been apology for this kind of fraud services, they didn't even verify whether their ground staff is saying the truth or not.
Guys, I tried to book ticket from ezeego. Payment transferred but ticket was not generated. I tried to call many times, but there is no response. I m trying to call last 3 days and every time hold phone for more than 30 mins and there was message that "All our executives are talking to other customers". There was no response. Yesterday I got my credit card statement showing due to me but ezeego has not refunded my money. I will suggest, never go with them for any service. They are biggest cheaters.
We had a booking of 4pax for holiday to Andaman and Nicobar Island. Until the advance payment was done they would call us and check on if we decided to go on with their tour. paid them advance immediately. They promised me that they would confirm my booking the next day. Oh! I regret this day when I paid the advance because after this they never called me back. I emailed and called them to revert back, finally after 3 weeks they confirmed the holiday. Before advance payments and after the changes made in the iternary. 1) flights details changed and kept changing until the day we left for A n N 2) hotel details and names changed.Ezeego1.com is a cheat. They promise 3-star facilities. But when we landed there we were put up in shabby hotels in which the door’s weren’t even bolting properly, atrocious food and rude tour guide. While coming back from the horrendous trip our fights got delayed and we had to buy our own tickets. They have promised the refund for the tickets but all in vain. All these people do is give me a call after a few days; giving frivolous reasons and trying to confuse me within the technicalities of the case. The problem still persists, whenever I call them they hung me up or no executive is available and later they do not call even. They are just prolonging the case without even any valid justifications and replies. It has been a month since then... No refund is been provided and the matter is been taken very lightly!
Sad and Angry client ..
i have booked the ticket using Ezeego1 but it got failed. so i called the customer service and asked about the reason of failed but they have told server error. after that i have told to refund the amount but still now i didn't receive the single pasia amount from Ezeego1. i called customer service and they are telling already processed from our end. 11 th JAN 2015 booked the tickets(EZR-[protected]/A) but no info/mail about my refund money.
Don't use the Ezeego1 site. Fully fraud
I am Avanika Agarwal and I am an ex customer if eezego1 who booked the tour Amazing Andaman from 23rd November 2013 to 28th November 2013.
I booked this tour trusting eezego1 name and quality but never ever thought that I would be cheated like this from your side and hence I want to bring to your notice.
While we were in andaman the weather conditions there detoriated and there was cyclone alert there because of which all tourist's trip to havelock and neil island was cancelled. Hence everybody had to over stay in port blair itself.
I would like to specifically state here when at this time all families and couples were irritated and shouting at your ezeego1 executives me and my husband were the only one maintaing our clam and trying to understand that it's nobody's fault for which your own executives appreciated us.
While our trip was near to end the ezeego asked us to pay for extra hotel stay for 3 days. We asked them why was it so and we were told that all tourists are asked to pay same and its company policy. Well again maintaing our trust on your name we paid Rs 7850 for the same.
But much to my shock and disappointment when I asked other couples and family who were with us nobody else paid any extra money for overstay.
When i tried questioning and complaining to them and even escalated it they said it is not their fault and they adjusted that cost for other passengers in some way. When i asked them how they had no answer and till the end they are not ready to accept their mistake.
They just feel that they can fool people and easily get away with this and have no concern for their customers or shame of the cheating their doing.
I need justice.
I am posting this complaint as i am unable to get refund from Ezeego1 after my Ticket cancellation and due to which i have
to pay extra unrefunded amount to my credit card bill.
i understand there can be some delay in these type of processing but more than 1 month delay is disgusting even after having
complaint to the customer care and getting mail from Ezeego1 that the amount will be refunded in 1 week.
My Ezeego1 reference number for the ticket is EZR-[protected]/A and it was booked on 19th of November. Then it was cancelled on 25th of Nov and i got mail from Ezeego1 about the confirmation of cancellation and the message that the amount will be refunded back in maximum 1 week. But after that it has been more than 1 month and the amount is not refunded back yet and du e to which now i have to pay my credit card bill including that amount which should have been refunded earlier.
I am a regular member of Ezeego1 from last 4-5 years and i was not expecting that response from them.
I booked my flight ticket from Bangalore to chennai in Kingfisher Airlines through Ezeego. Everytime when we book a ticket, it sends a sms or mail but never once on cancellation. My flight got cancelled due to operational issues hence i received a call from Kingfisher Airlines if i wish to cancel the ticket with full refund. Since i had to travel early, i cancelled it and booked another ticket through ezeego again. Kingfisher Airlines suggested me to talk to the ezeego team regarding my refund. Almost a week, i dropped in mails - No response. Called them several times, they always divert it to voice mail. They have an option of emergency assist through sms which charges Rs. 3, i sent that 5 times and nt once they have called me back. I am highly disappointed with the service i have received from a company whose service i have been using for the last 4 years.
Below are my flight details.
Name : Muthukumaran Sermadurai
Ezeego reference number : EZR-[protected]/A
Airline PNR : FTRSEP
Ticket Number : [protected]
Flight : IT - 2461
22nd May 2011
6:05 Am scheduled Departure
I don't understand ezeego's polcies.They have fine and charges for their own faults too. when i tried booking tickets.. i got debited into my account but the tickets were not confirmed. There was no withdrawl from my side but failure from Ezeego site to provide me with ticket. When i called up, customer care executive said you need to pay etc 200Rs as tax. Why wasnt it deducted when i as doing my trasaction that moment itself. And then i asked for refund.Now when i get funds, 100rs is deducted. Thanks very much for this. I now know how unproffesional this organisation can be. For what service this charges are cut. When i got no confirmed tiketing booking, and their was a failure from ezeego's site why the customers have to pay any charges.
I will make sure that never in my life i will book tickets through this site and advice the same to others..Thanks very much to organisations like Ezee Go.
I had booked a return ticket on ezeego1.com using my icici bank platinum card during the 50% cash back offer...
Try to avoid www.ezeego1.co.in for any ticket booking. I had a nightmare while I tried to book flight tickets from this site. I requested to book two tickets, in one transaction. There are no direct flight from my starting location to destination. So, I bought tickets for connecting flight. After the transaction is done, I found they purchased 1 ticket but the other one they didn't because of technical problem. But they charged for both tickets from my credit card. After making several calls and wasting 4-5 hours, they told we can purchase the ticket but the airlines is charging 800/- more (But their website was still showing ticket available in lower price). I was in the receiving end since they already charged my card. Asked what if I want to cancel the whole transaction, they told I need to pay cancellation charge. So, in either way I had to pay extra amount. Either cancellation charge or buying ticket with extra amount. I choose the second option to close this chapter.
I want all to know about this. And try to avoid ezeego1.
I booked an Indian railway ticket as per the details below:
PNR No.: [protected]
Booking ref no.: EZR-[protected]
Invoice No.: I-[protected]
Train: KARNATAKA EXP
Travel Date: 20-Oct-2009
Since I changed my travel plan, I cancelled the tickets on 10th Oct 09. I received the acknowledge mail for refund from Ezeego on 14th Oct 09.
Here is the summary of refund details:
Total invoice amount : INR 8390 /-
IRCTC cancellation : INR 1977 / -
Ezeego1 handling charges : INR 120 / - ( INR 20 / pax )
Net Refund : INR 6293 / -
As you can see, there is an IRCTC cancellation charges of INR 1977/-
Since ticket was cancelled well before the travel date, cancellation charges as per IRCTC rules for 3 AC ticket should be INR 60/- per head.
That’s make total IRCTC cancellation charges as INR 60/- for 6 people. I.e. INR 360/-
I am seeking clarification on this from ezzego for quite some time now but they came up with same refund details without using their mind to see there is a difference of 1977 - 360 = INR 1617 for no obvious reason.
Either customer care is too naive to find out that or too smart to overlook that.
I even talked to customer care over phone but they are pathetic too and did not help either. Its sheer waste of money and time.
Requesting all to avoid using service of this fraud and stupid company called EZEEGO1.COM.
Actually they should go out of business easily. Thats the meaning behind their name.
BEWARE OF Ezeego One Travels & T Mumbai
I was just reviewing my credit card information from website. I see a company called Ezeego One Travels & T Mum have stolen my credit card information and started debiting money without my knowledge. I have lodged a complaint with my credit card company to revert the transactions.
I have no relation ship with the Ezeego One Travels & T Mum.
IT IS A FRAUD COMPANY... DON'T EVER HAVE RELATION SHIP WITH THAT COMPANY
Ezeego heavily advertised their ticket pe ticket free plus a cashback offer on ICICI Bank Credit Cards. Nowhere was it mentioned explicitly that only on specific airlines, the cashback offer was valid. I purchased a ticket from Ezeego, Delhi to Bangalore in May. I was hoping that I would get a 15% cashback because I had used by ICICI Bank Credit Card. It was later told to me that the cashback was valid only for specific flights and Spicejet was not one of them. Cool!. I then hoped I could redeem the promotional code to book the return ticket from Bangalore and guess what? That was not possible because the free ticket can be redeemed after July only. Great! I booked a return ticket from Bangalore and got another Promotional code for that.
Now that I had two promotional codes, I thought I would use both the promotional codes for an up and down ticket to Coimbatore from Delhi. I booked a ticket for the 4th of September for Spicejet flight Delhi-Coimbatore. The transaction failed. I called up customer service and the individual tried doing a booking himself using my second promotional code and that too failed. I received a call from Sangeeta Yadav and she said she would attempt to fix the issue and re-activate my promo codes and call me back. She called me back and said that she had gotten it activated but now the issue was that all bookings using promotional codes were failing and she herself confirmed that to me. She said that we would have to wait for two more days and if the matter is not sorted out, Ezeego would figure out some way to compensate all the customers. I have not received a call so far. Today the link for redeeming free tickets is lost already. (31st August was the last date for redeeming the promotional codes). I called up customer service again and the representative said that their quota with spicejet for free tickets was over!!! How can that be my fault? I was given two promotional codes with the assurance that I can redeem them for any booking till the 18th of September. No one ever bothered to update or inform all the customers about the problem they were facing with the bookings till Sangeeta informed me about the defect. I got emails from Ezeego saying that my promotional codes are activated again. What is the use of activating them when you very well know that they are not going to work? I have to get a refund on the two bookings that I had made using my promotional codes. Not just that, I also want two free tickets as committed by Ezeego. It was not mentioned anywhere that only the first 1000 (or whatever the quota is) would be getting free tickets.
Now when I call up customer service they say that the offer is closed and they cannot help!!! Today is the 31st of August and their site has already removed the link for redeeming the free tickets. I booked tickets on Spicejet using Ezeego only to avail of the offer. Jetlite and Air Deccan were offering me cheaper tickets to Bangalore. I have lost a lot of money and time and my current holiday plans have also been ruined because of Ezeego. I am planning to approach the Consumer Court in a few days unless Ezeego is ready to give me two free domestic air tickets for dates I specify.
I had booked a ticket on 16/06/2017 through the ezeego website with Booking Reference No. EZR-[protected]/A, using my ICICI Credit card. However, there were some errors on the website some errors and ticket could not be generated. I called up the customer care and they (Satish) replied me with a Cancellation Acknowledgment saying that the transaction was canceled.
From: [protected]@ezeego1.com [mailto:[protected]@ezeego1.com]
Sent: Monday, June 16, 2017 3:52 PM
To: Joydeep Das
Subject: Cancellation Acknowledgment (6E - 23/06/08)
We acknowledge receipt of your request for cancellation as per the details mentioned hereunder.
Your Booking Reference No: EZR-[protected]/A
Transaction ID 1192207
Date of Booking 16/06/2017
Service Type Air
No of Adults 1
No of Children 0
Customer remarks : AS PNR WAS NOT GENERATED PROCESS FOR FULL REFUND REF SATISH
However, in reality they charged for this transaction also (for which no one traveled) and it is reflected in my credit card statement. This has landed me in unnecessary trouble of following up with ezeego and ICICI while I am away in Dubai. I have called up ezeego customer care several times, but someone will always put me on hold to find the status all over again from scratch. I have been calling from Dubai and lost about Rs. 2017 (forget about the harassment) just following up. They promise to give a call back but never do so. The chat link on the site does not work. The gsm nos. for customer care are switched off. If I send an email, the automated reply gives me a new ref no. I am just frustrated at the kind of trouble ezeego has made me to go through.
I even wrote to the Thomas, ezeego Operations head. He read the email (I got a read receipt) but did not have the courtesy to even reply with an acknowledgment.
I hope there is someone who can help me...
I had booked a ticket for Mumbai - Singapore - Mumbai on April 11th 2008 for travel during June 08. On June 4, 2008 I canceled the tickets and had submitted my request to ezeego1 representative for further processing. After that day i have continuously followed up by email and phone to their customer care and all i get to hear is that yor refund is under process and will be credited within the next 72 hours. Its now more than 1 1/2 months and there is no progress.
I request and urge to all internet users not to fall for these gullible websites and their schemes for your travel bookings and rely on your neighborhood travel agent. At least his service is prompt and reliable. It is the last time i used the services of ezeego1. Till date i haven't got a revert as to the date ill get my refund amount.
I have booked tickets on ezeego on 1st April 2008. I booked four tickets for Indigo flight booking reference no - EZR-[protected]/A . I made the payment through ICICI bank credit card. Somehow I had to cancel those tickets on 10th April. As per Ezeego commitments I should get my Cancellation Refund within 21 days but its TWO months now I have not my refund. I am speaking with customer care for the past 1 month but no output has come. Everyone says that your money will be credited back in 72 hours but it never happened. I have all the proofs. I think no option left but to go to LAW and get my money back.
I booked a ticket from Bangalore to Delhi on 25th May, 2008 by ezeego1for Spicejet flight on 28 May, 2008 (Departure time 9:25 pm amount Rs 4262/-) though ticket was not booked. The transaction got failed but amount was debited from my debit card. I send all the details of my debit card, bank statement showing debit, savings bank account no. linked to debit card on 25th May itself
Since then I have been following up with ezeego1 and written several complaints at [protected]@ezeego1.com. Nobody is replying to those mails and every time I am getting a new complaint number, I have got complaint numbers 41331, 41414, 41857 & 44375.
Initially i was told (when i called on toll free no.) that my refund would be done within 7 working days, then. My personal advise. Don't ever book with ezeego1 bcoz if the transaction got failed, you will be harassed by ezeego1.
I booked on Ezeego1 for Rs 44922 using my ICICI platinum credit card and got only 6000 as cash back whereas I was entitled to 13080. These people are simply cheating everyone by their ads of 50% cash back offers. Please don not fall for such tricks. In fact someone should teach them a lesson.
I had booked the Air deccan flight, wherein they promised to give the promotional code for booking the secondary ticket free of cost(Excluding the Taxes).
6 days have been passed but have not received the promotional code and daily i am calling up the customer care to hear they saying " I am forwarding the request to the team with high priority basis and you will receive it within 24 hrs".
And they are asking me to book it within 15th Jan. They have got a limited promo quota also, which if gets finished wont be able to book the tickets later.
EZEEGO1.com is cheating everybody, I urge everybody dont ever book the tickets through EZEEGO.com