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Express Flooring / very poor communication and scheduling mistakes

1 Florence Az, United States
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Since Wednesday, November 2, 2016, when initially contacted and consulted with an Express Flooring Representative regarding flooring installation we have encountered noting but problems, first being told that a planner would be here within two days after initial consultation, nothing happened no call or anything, we called twice to see what the problem was, no response, we started all over again calling Express Flooring and informing them of the difficulties, they apologized indicated a planner would be here for sure on Friday, November 17, a sales rep called said they had to reschedule to a later hour, received another call saying they could not make it, could they reschedule until Monday, after altering our schedules numerous times and Express Flooring giving us the run around we gave up and opted to try other vendors. It is sad being that we were ready to commit to Express.

Nov 18, 2016

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