Expedia
reviews and complaints

We went to purchase tickets online to go on a trip. The website forced us to call the customer service rep. at Expedia to complete the process. We gave the Rep. our Iten# and he stated he located it, confirmed the amount we were promise and then placed the order. When I logged back in to print my schedule, the bill was $900+ more than we expected to pay and our bank account was emptied:.

We called back Expedia and were hung up on 3 times and they argued over the fact that the price had changed and why did we not want to keep the new price;. We were so upset and asked for a refund/. They said we would have to be transferred on the phone again;. My wife is still on the phone after 2 hours and we have not resolved the issue, . I hate this company and our weekend is ruined|. They tell us we can expect to wait 7-10 days for a refund and at present we are not sure what that will be". Please never use them, this has been a horrible and stressful experience.

I booked a hotel in the Philippines through Expedia. Understanding their cancelation policy I had 24 hours before the date of my booking to cancel. Being that I had no intention of canceling my booking I didn't worry about it. But the day before I was set to leave for the Philippines I decided to confirm my booking. They told me that I myself had logged on and cancelled my booking. I told them that was ridiculous, I never logged on other than when I called for customer service. They again insisted that I logged on myself and made the cancellation. I lost over $200 from my booking reservation. They're stealing passwords somehow, maybe by tracking keystrokes while I'm inputting my login name and password during a customer service call. I guarantee that if they did an investigation on this that the IP address that logged me in to cancel the reservation was not mine.

Hello my name is Dorenda, I'm not sure if this is the correct site for Expedia complaints. I booked a flight leaving for Chicano going to Las Vegas 9-11 through 9-17, 2017 for my wedding. You have a coupon that was not offered to me, but offered to my wedding party. I tried to call back and get the coupon and was told I could not get the coupon, due to the fact that I had paid a few hours earlier. Please contact me at [protected] to see if there is something we can do about this matter.

I recently went to India and booked a hotel via www.expedia.ca During my stay, we no longer required our hotel reservations for New Delhi, thus I cancelled my reservations on line... I have the confirmation printed out. My VISA was charged. When I called in initially, I was on the phone for almost 2 hours. I was told that my records ( on Expedia's end) show that I never once logged onto the system while in India. I was told that there is nothing they could do for me, unless I fax over the paperwork. Which I did. But guess what...the fax number I was given didn't even exsist. So again I called the 1-888 number and had to wait for 1 hour in order to get another fax number. So I faxed everything. Haven't even heard "boo" from them yet.

What should I do? I am thinking of writing to the Board of Directors, one by one to let them know what type of organization they are running!

I have attached the letter I wrote to Maire and the two confirmations.

Expedia sold us a connecting flight package that was invalid and could never be fulfilled because insufficient time was built in for transfer onto an international flight to USA, as well as there never having been an agreement between the two airlines involved to transfer our luggage.

Expedia left us stranded at Manchester airport for 2 days, failed to return our telephone calls, and left it down to us to transfer ourselves onto new flights. Despite agreeing to pay our out-of pocket costs (around £800) two months later we have received NOTHING, and they are still refusing to speak to me in person about this matter. Their PR manager has tried to be helpful, but has singularly failed to deliver.

I am told over the phone that the matter is being dealt with but not one person has had the wit or common business sense to pick up the phone and deal with me.

Last month, we were all geared up for a wonderful vacation to Paris. One of the activities we were eagerly looking forward to was the Cruise on the Seine river and Lunch at Eiffel Tower. We had made the booking for this activity through Expedia's India site, as we stay in India.
We were to call the third party agency 24 hours in advance and confirm our participation in the tour. When we did call them, to our utter shock, our names were not listed! They said that we had to connect back with expedia and 'check on this'. We had traveled all the way from India, and were on a tight schedule. We had planned our itinerary carefully, so there was no room for postponing anything. When we called Expedia, they suggested just that. They said there was a mix up their end. On international roaming, we spoke to them for close to 2 hours to no agreeable resolution. They said they would refund our money and give us a 20$ voucher! Our whole experience was ruined. Our dream trip to Paris that we were waiting with bated breaths was completely slashed. It was especially depressing as we were traveling with kids and they were completely disappointed. And then Expedia had the audacity to offer a $20 voucher as compensation!. They seemed very insensitive to a traveler's plight - and this is unbelievable, given that they are a travel site! We had the worst experience with Expedia. I am never going to use their services again.

I have received an e-mail from expedia stating that I should call them because something changed in my itinerary for a flight I have booked through them. While someone answered right away I was transferred to another department which supposedly is "the only one” who can deal with this type of issues. After being on hold for 1 hour and 10 minutes I figured something was wrong and called back. The customer service representative who answered told me that I had to wait and that there was nothing she could do to help me. Meanwhile she could only tell me that the changes in my flights were a 5 minutes earlier departure time for one of the flights and a 3 min earlier arrival time for the other. I inquired why such information could not simply be sent via E-mail since it did not really affect anything in my connection time. Apparently it is not possible and the only way to do it is to wait 2 hours, yes 2 hours she said matter of fact... like it is absolutely normal to wait 2 hours on hold. I asked to speak with a manager but no one is available to speak to me about "volume of calls" complaints. It seems like there is absolutely nothing I can do but wait. As we speak I have been on hold for 1 hour and 50 minutes and still not answer...

I will never ever book anything through EXPEDIA again and urge anyone who reads this to do as well. They need to experience some serious losses in order to wake up!

So I have booked hotel from, Expedia for my vacation for ooty India. We reached hotel sharp at 12 pm. And we were aghast to know that hotel person said we are not allowed to checkin.they said they have already informed Expedia about the same.they said Expedia has to give some money to hotels which is pending since some months. So they are having issues with them and I am the victim. We tried to call Expedia and their toll free no not working. Then I called their paid number and after hearing me they put my phone on hold for 30 min. And my full family was just waiting at reception sad and very sad. Again I called them and same thing happened. So I already wasted my 1.5 hours. Expedia has NT informed me. So finally I myself has to search hotels and had to pay double price for a very bad room and bad hotel. Worst experience is understatement for me about Expedia. I will go to court and teach them lesson. They dnt think to inform me. Its sheer wastage of energy, time, and money for me. Moreover its mental stress for me and my family.

I made hotel reservations for three couples through Expedia and requested non-smoking rooms. I received two separate confirmations stating that it had booked non-smoking rooms. When we arrived at the hotel, we were told that we were booked into smoking rooms. I showed my confirmation paper to the hotel and it then showed me that Expedia requested smoking rooms. This particular hotel did not have any other non-smoking rooms available. After several calls, we found that there were no other rooms available at any other hotels in the area and we were forced to stay in the smoking rooms. Several of us are sensitive to tobacco smoke and woke up the next morning ill.

When I complained to Expedia, it declined to accept any responsibility and pushed the blame onto the hotel, even though I had already seen the computer trail that showed that Expedia made the mistake. This is the last time I will use Expedia.

Do not book with expedia, (Unless you don't want your flight to be actually booked)

Before the return journey of a recent trip i tried to check in online to save time at the airport. The airline had no record of my flight and when i went to expedia.Co.Uk where i booked it i got an "internal message" error and had to call customer services.

There was no return flight booked for me even though i had written confirmation from expedia that my flight was booked. The agent on the phone explained that after i changed part of my trip, expedia attempted to charge my credit card the change fee. When my card was declined (After they emailed me ticket confirmation) they said they emailed me back to let me know and that i had never responded.

I checked my inbox carefully, my spam email and my deleted items and there was no sign of this alleged email from expedia letting my know my flight was not confirmed.

When i asked to speak to the manager about this i was told there wasn't a manager available. I then asked the agent on the phone to pass a message onto their manager that i'd never book with expedia again and would be leaving a review of my booking experience on tripadvisor.com.

20 minutes iater a manager agreed to take my call. He then started trying to blame me for not responding to the email they claim they sent out stating my flight was not reserved. I invited them to resend this email but they said they couldn't.

He again tried to blame me by saying i should have checked my credit card transactions online and noticed that the flight change fee hadn't shown up. I expalined that since my last communication from expedia was a confirmation of my flight in writing this responsibility was not on me.

He refused to take responsibility and reaffirmed that everything expedia had done "had followed protocol".

If i hadn't tried to check in online with with the airline i would have shown up at the airline and had no flight reservation. Expedia saw no need to take responsibilty for their slip up, continued to try and blame me. Never again.

Who is the president of expedia?

I had a similar experience, booked a honeymoon suite in Samana, DR, with Sunquest. I got there and apparently it doesnt even exist! This was at the end of April and its just been resolved now. Long story about the vacation, it was crap because we got stuck in the smallest room they had! Anyways, wrote to Sunquest no response because apparently you have to go through your agent to file a complaint. So I did and they didn't respond to her for a month only to offer a $50 travel voucher! As if I'm going to settle with $50 when the difference in the room was $200 and I dont want a travel voucher that will eventually be a benefit to THEM! I got fed up and decided to write to the Better Business Bureau online. I hear normally people just settle for the vouchers if they have problems but I dont know why because you pay for a service and dont receive it...you should get what you pay for right? Anyways the BBB got it settled with $400 cash refund...compared to the $50 coupon I think this was way better. So please, dont just settle for a measley coupon or a refund that doesnt compare to what the difference is, take my advice, write to the Better Business Bureau! Hope I could help, happy travels!

The very same thing happened to me. I booked a trip for my friend with an agent who I was on the phone with for one hour for my friend who was travelling with me to Aruba. He then told me at the end of the one hour that my friends ticket was booked and she was on the same flight as me. He even sent me a confirmation online and said again, not to worry she is confirmed. So we go to the airport on May 18, 2008 to fly to Aruba and the airline could not find a reservation for my friend. I was freaking out because I paid for this ticket on my credit card. So I call Expedia and spoke to Rachel for a good 20 minutes and she was rude and of no help at all. So I ask to speak to the the president or a manager and she flatly refused to let me talk to anyone in authority. So in order for my friend to go to Aruba that day with me, I had to buy her a ticket which cost $2300.00, when the orginally price was $833.00. The only thing this Rachel said to me, was send in a letter with a copy of your credit card showing you paid for her ticket and they would reimbuse me. Well I am about to send this in, but directly to the President. Oh yes I got his name from Google and my boss helped find it. It pays to work for the Govenment. Now I await my response and my refund. If I don't get it, I will sue if I have too. I will not take no for answer and you should not either. My advise to everyone out there. Never book with these people again. They have horrible customer service.

Tonight we had one of the worst customer service experiences that we can remember, with expedia and united airlines . I've been a longtime customer of both, but after this, will avoid using either again.

Our family missed our flight this evening for a quick family vacation to san diego. We'd booked a relatively inexpensive, 1 hour flight thru expedia, with alaska on the outbound and united for the return flight.

When calling expedia to try to rebook our outbound, we were put on hold for a while. Then spoke to an agent who said we needed to call alaska to rebook, they couldn't do it for us. First of all that is not what i expected from the 'expedia promise - we're here for you every step of the way', at all. What a pain.

Then we called alaska , and were told they couldn't rebook us. United owns our tickets so we'd have to go thru united, or thru expedia.

We called united, hold again, then they said they couldn't help us and we needed to call expedia. We then called expedia again, hold again. When we finally got to an agent she said our record is locked because we missed the flight so they can't help us!

We finally convinced the agent to call alaska and try and coordinate. We got alaska, but they couldn't confirm anything because united owned the ticket. Then we had to conference call with united. Even with united and expedia on the phone, the agent could not figure out how to rebook our flight. We decided to hang up and call back again to see if another agent could help us.

We finally gave up trying to get expedia to help us. We spoke to 4 different agents on 4 different calls. On the 4th call i asked to be elevated to a supervisor but after 20 minutes on hold i hung up.

Then i spent over an hour on the phone with united. The first agent told us they can't help and we need to call expedia. We finally found someone from united who said they could help us rebook. He said he could put us on a united flight tomorrow afternoon. We'd been hoping to fly out earlier if flights were available, since this is a short family vacation and we were traveling with others already in san diego.

We checked expedia online, and saw an early am alaska flight available to book. It cost $150 one way, about what we paid for our original alaska outbound flight - so it shouldn't be a cost problem for either united or expedia to book us on this flight.

But the united agents told us they couldn't book us on the flight. When we pressed, they put us on hold. Then they said they could but we would have to wait 12 hours to find out if the reservation is confirmed. Hello, the flight is in 11 hours. The agent hears this but says that's the policy, we have to wait 12 hours, sorry.

We asked to talk to a supervisor. Longer hold. When we finally talked to her, she was able to book us on the early am alaska flight. After 2 hours of being on the phone.

To top it all off, the agent also said there would be a $100 change fee and other fees, so a total of $150 per person fees. All this to fly on a flight which clearly has availability, 11 hours from now. Yes we screwed up and missed our flight, but do they really need to put the screws to us so badly? The flight only cost $150 per person, now plus $150 in fees!

Ps we checked online, and found southwest flies first thing tomorrow morning to san diego $130 each way. After the pain of being given the run around and being put on hold repeatedly, we considered just ditching the outbound and booking on southwest. But we wanted to check with the agent to make sure our return flight would still be valid. And of course, we were told if we did not rebook the outbound and pay the fees, the return flight would be cancelled, even though it's paid for. Extortion - $150 in change fees per ticket, for a ticket which cost $150 to begin with.

As my mother said - no wonder united is almost bankrupt and expedia is having such a hard time. If they would just pay a little more for better customer service training, train them to elevate certain situations to someone with more skill and authority, give them the ability to actually fix things, not screw their customers in fees - they would be come out ahead profit wise, imho. They wasted not only 2 hours of their service agents' time, they wasted 2 hours of mine. And frustrated me to the point of wanting to tell everyone i know - plus go online and rant about my terrible experience. Which can't be good for their reputations or businesses.

DO NOT under any circumstances book Expedia, Customer Service are kids who follow scripts, have no empathy with their customers just come back with the same quotes in their condescending way. They say they cannot get a refund back from the flight company - what's wrong with them giving their customers a refund, it would ensure consumer loyalty. But no, they decide they would rather lose custom by the bucket load by the amount of unhappy paragraphs on this site.

Pass these experiences on to ALL your friends and family, let's get rid of these cheap and nasty unhelpful booking sites!

Hi,

My name is Kalen and I was previously working for Expedia.ca for about 7 months. Unforinatly, working in the flights department, I have heard of many similar situations with airline connections. Please know though that as customer support we're there to do what we can to help, but regretably with situations like that the representitive was correct in suppling you with the airline's phone number.

Basically Expedia is a online booking tool for CUSTOMERS to be their own agents. The reason you may get passed over to an airline in situations like this is because it may be a situation where a refund is able to be granted to the customer. However, Expedia itself does not make profit off the actual flights itself. The only thing Expedia makes from bookings is that $9 booking fee. [Which I think would REALLY help in so many situations if Expedia provided something on their site to show how it actually works]

Best suggestion I could make to you would be if you're ever booking another flight again through Expedia, make sure all the connecting flights travel with the same airline or partnered airlines. That way if, for whatever reason, something happens it's a LOT easier for the airline and Expedia to assist with the problem.

Best of luck,

- Kalen

I booked a hotel with Expedia and the CS rep told me that I would get a 3 bedroom superior instead we got a 3 bedroom deluxe which was very disappointing. Also, the rep went over everything the 3 bedroom superior had in it and said that she was going to send me a new itinerary that had the updated changes. We never got the new itinerary! We had viewed the pictures of the resort online and it looked beautiful. However, what we got and what was advertised online was 2 different things.

Below is my complaint that I submitted to Expedia.

I am writing to inform you that I was very disappointed with the
vacation package I received from Expedia. First, I did not get what I was promised. I was promised a 3 Bedroom Superior and got a 3 Bedroom Deluxe.

Second, I was told that I would have 3 balcony views of the greens and instead we had 2 balcony views one of the highway that you could hear all during the night and the other looked into the condos across from us. Our condo was located out in the middle of nowhere. All we had to look at were sand dunes. The pictures placed on the internet for the Ginn showed walking trails and a lake which we could not seem to find even after asking several Ginn employees. The internet made mention of a water park which was not open the entire time we were there. I was also, informed that I would receive 2 king beds and 2 full size beds instead we got 1 king size bed, 2 twin beds and a full size bed. When I called to get this straightened out I was put on hold for an hour and 30 minutes twice while waiting to speak to a supervisor. Needless to say the Expedia's customer service response time was awful! I'd ask to speak to a manager and the cust service rep would put me on hold for hour! Then CR would come back on the phone and say o.k. I just got through reviewing your acct let me put you through to a supervisor. I had to wait another hour just to speak to a supervisor and when she couldn't satisfy me I told her I wanted to speak to her supervisor and was put on hold for another hour! How could I enjoy my vacation with being on the dam phone trying to get this issue resolved? This in itself was enough to make you mad! I spoke to several representatives to try to get us moved to a 3 bedroom superior but was informed there would be an additional cost. How could this be when the rep who made my reservation said there would be no additional cost to upgrade to a 3 bedroom superior? Nothing but lies!

I strongly believe Expedia owes me my money back for the entire trip due to the inconvenience, stress and false advertising we incurred. We did not enjoy our stay at the Ginn nor did we appreciate the run-around we got from Expedia customer support department.

Expedia's response:

We apologize for any inconvenience this may cause you. Unfortunately, we are limited in providing assistance via email correspondence. In matters such as this, we need to have you on the line while we assist you. Please contact our 24-hour customer support desk. If possible, please have your itinerary number and account information ready when calling.

If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at [protected] and reference case ID [protected]. You can also visit the Expedia.com

"Customer Support" page ()
for more customer service information.

Thank you for choosing Expedia.com.

So I called Expedia on Friday, June 8, 12 times and each time a customer service rep would tell me that they could not give me a refund unless they got the o.k. from the hotel...then put me hold while trying to reach hotel manager which they were not able to get in touch with AND COME BACK ON THE LINE AND ASK ME TO CALL BACK. NOT ONE OF THOSE CR REPS ASKED ME FOR MY NAME AND NUMBER SO THEY COULD CALL ME BACK!Then I would call and ask to speak to an Expedia manager and they kept me on hold for an hour and 30 minutes and came back on the line to tell me our supervisors are really busy right now can you call BACK! I have never heard of such piss poor customer service in my life...AFTER THIS I SUBMITTED A COMPLAINT TO THE BETTER BUSINESS BUREAU!

Turns out the Better Business bureau has several phone numbers for Expedia and they have several addresses too. I asked several representatives for the name of Vice President or CEO in charge and they would tell me they did not know who was in charge.

I submitted a 2nd complaint to Expedia via email requesting my full refund and that I tried calling them 12 times to resolve my issue like they requested and could not get a satisfactory response or even get to speak to a manager. They responded with we are sorry for the inconvenience unfortunately, we can not refund your money.

EXPEDIA IS A JOKE... CONSUMER BEWARE OF THE LIES AND REALLY PATHETIC CUSTOMER SERVICE.

I have been charged $12.95 per month, how can I stop the charges. I did sign up a free credit report, and do not remember agreeing to pay $12.95 monthly for any service. Just how do I stop the charge.

WWR

hey its not fraud. it is the hotels responsibility to notify expedia if they have any changes. so if the hotel was closed for good they should have told expedia. how is expedia supost to know if the hotel does not tell them? true...i think so. and as to fruad how is it fruad its not like expedia is using fake names or using your credit card for unknown purchases right so no fraud sorry but no

You may want to prevent a future "nightmare" by purchasing travel insurance.

p.s.
Even non-refundable tickets can sometimes be changed for a fee - ask your travel agent.

EXPEDIA is a fraud: http://www.expedianews.com.

Suggest you tell them you will get the police involved - this is fraud.

I booked with BCAA Expedia and had the same problems. I had my itinirary and tried to change something the day before but noone could find my itiniray.
I was on the phone for over 6 hours, and eneded up not being able to change the flight times so we had to travel without my oldest daughter. I have never had such a horrible experience. When I got back it took me about, 4 calls and 4 hours to speak to a escalation department person, and guess where they were located, EGYPT. I will never book without using a real Travel Agent . I hate Expedia, there customer service sucks if you ever need it. You would think that it would be easier, but it is not.

what its the penalty in money from
basel to Toronto if you change your expedia flight within 7 days

Totally true! Swiss is one of the most difficult airlines to deal with. They constantly say one thing to the customers and another to us. Often times too the Swiss fare is a special fare which prohibits any change of date. You want the best cheapest price, you will have more restrictions on it...
We lose control of the ticket as soon as the trip has started and this is true for ANY airline. Our changes will be rejected by the airline when they have control of a ticket and that can happen before the trip starts if there were changes which involved a change of class of service or rerouting (for some airlines). Do you really believe we do this to just bug you?
It is so much easier when people buy tickets with their names spelled correctly and for the correct dates from day one! If you have to change your dates, the airline will charge you. NOT EXPEDIA.
WE do not take your money right away, the AIRLINE does! check your bank statements... unless it is a special fare, any airline ticket will show the airline name, not Expedia's.
Expedia gets a whooping $9.00 per ticket and yes sometimes we have to spend HOURS rebooking... so please people, stop accusing Expedia of robbing you!

hello! i work for expedia.ca and i would like to clear some things up if you don't mind. now when it comes to flight changes of any kind if you are trying to make the change befor your departure flight wich is your flight to your vacation destination expedia can do that change given there is enofe time between the change time and departure time to make sure the air line gets the change. if you want to change your return flight and have already taken the departure flight you need to talk to the air line because once the time of your departure flight has gone the air line takes expedias rights to do any thing to those flights away so ... expedia can not access those flights any more to make changes... we can see them but can not change in any way because the air line will not let us. and in regards to the change penalty that is the air lines policy to charge for a change and to pay any difference in fare on tope givin the new ticket price is higher then the old. that is the air line rule not expedias and expedia has to follow rules set out to them by the air line . i do apologize for the run around you had to go through but i can asure you that in your situation yes expedia could not do a thing it would have had to been the air line to make the change. again i am sorry for the run around.

apologies from : expedia agent

Expedia tried to scam me once and failed miserably. It seems to be a common practice : http://www.expedianews.com .

regards

I booked a flight through expedia website and needed to make a change to another flight. I was put on hold and waited one hour only to be disconnected. Then I tried for the next 4 hours to get through to someone to change flights and the same thing (for 4 hours) I was using 3 different phone lines to get through. Finally Expedia.com managed to get a hold of someone in canada and we were on the phone to him for an hour but he was unable to find the flight that we needed even though it was one the airline web site. He put us on hold to contact the airline and then we were disconnected once again. I will never go through them ever again and hope that others will check them out before taking a chance.
Good luck to you if you do.

Expedia.ca issued a voucher for their mistake, tried using it and it would not let me. Called their service center in India, spoke with an unknown rep who couldn't speak English very well, referred me to her supervisor, gave me his name as Ahmad Saad, real or not, who knows. He gave me the run around and outright lied. Finally gave up after about an hour. Hope this company and all their customer reps go to hell.

ok so i work for expedia and i'm telling you that all you ppl who do not read the rules and or don't care about rules need to shut up. we do all we can but unfortunatly we have to go by the air line rules and they have to be followed by us so sorry but we do our job the way we have to wich means if we have to follow rules so do you sorry

I totally agree ! Expedia is a fraud. I made a genuine error and did mispelled my husband name on a flight ticket that I booked through Expedia. As soon as I received the confirmation I replied straight away informing of the error. I informed them less than 24 hours of the booking. Now they are saying that the name can not be corrected and that I should have contacted them straight away after the booking. I made the booking at 12 pm, it was too late to call and did not think that the lines will be open at that time...

Anyway, they are adamant and say that there is no possibility to corect the mistake and that I will loose the ticket that is unrefundable ( £700.00) I am really angry at this situation. I have been trying to contact BA but they refer me to Expedia as I booked through them. Expedia refer me to BA.

I wonder if anyone has been in my situation by any chance and if anyone can be able to give me some advice.

Esti

I am having the SAME EXACT problem right now and I am LIVID! Crazy thing is...their customer service caused me to dbl book a ticket because it didn't go thru online - then I got a call a month later stating that I had to call them to update my travel information - that's how I found out I had dbl booked! I'm typing this as I'm on hold waiting for the manager!
Their customer service is rude - their managers are rude - I can not deal with these people!
I will NEVER recommend Expedia.ca to ANYONE ever again!
Thier service is alarming! >:(

ok well about the flight cancelation shut up ok they tryed and unfortunatly they could not help at that time because of the flight department oh no sorry to hear haha not. and as for the car thing dud if you read the rules and ### there was a 50$ change or cancelation penalty in the rules befor you booked so shut up if you did not read the rules thats your fault boo ###ing hoo suck it up and stop being ###ing babys ok. [censored] you ppl piss me off. read the rules and regulations befor you go crazy k they are there for a reason if you choose not to read them thats your own fault no one to blame but your self. soo on that note...go suck big hairy balls...*HEY LOOK A BALL* *GET THE BALL YOU ###ING ###ED ###S*

I had booked a car through Expedia.ca For health reasons we could not travel. So giving them a resonable 30 days notice for the cancellation . They where more than happy to keep $ 50 of my money. The total retal was $ 153.66. So that seems far dont you think. I sure as heck DONT... never again!

Try calling the airline directly and telling them that you would like to check to see if Expedia did what they said they were going to do. Some people have had success with the airlines and some haven't. If you get an agent who is not willing to help hang up and try again with a different agent. I've had success with the airline.

I absolutely understand what you are going through and hope you get this resolved shortly. Good luck.

expedia is not responsible for every single mistake that is made. you guys have to stop pointing fingers at people before you know what is actually going on. It clearly states the airline has change 2 of your flights I dont see how expedia is to be blamed for that. and in terms of customer service, its a line based on when you call. If expedia has a long wait time that is not there fault. It just alot of people are deciding to call them so if your having difficulties reaching a call rep dont just blame expedia.

Thank you for standing up to these customer unservice people of Expedia.not !. It's time to Unite and by-pass these people who take us for granted !. I thought in the real economic world the customer was always right ?.
Expedia, thanks for nothing !. If Ford or GM where like you, they would have been out of business by the 1930's.

Dear All,

I have been on hold for over 10 hours, and I'm still ticket less and out almost 600 bucks.

It all started with an email, telling me that my flight had changed. I thought it must be pretty significant, if I need to call in person.

Well, it took 4 hours on hold to find out it hadn't changed from EXACTLY what I could see in front of me in my account! BUT, since I'd had a couple weeks to think about possible changes (it took that long to finally get through, because it's not every day that I have FOUR HOURS to kill), I had the audacity to ask if *I* could change the flight. Not without paying a $107 fee, I was told. At that point, I asked for a refund. Well, of course I got a travel voucher which could only be used BY CALLING THEM AND BOOKING. 4 hours is now over 10 hours. My latest call, I was close to booking the ticket, finally, but they said there was some glitch with calculating the $107 service fee and that they needed time to fix it. Rather than keep me on hold (haha), they said they would call me back when it was confirmed. Oh, they took my $107 no problem, but just couldn't confirm that I actually had a flight.

They never called back.

Here I sit. I'm out $567. I have no flight. I just received an email informing me that I was sent a confirmation for my flight. I did get a confirmation just a few minutes ago--for a flight that's ALREADY PASSED!

Now what? I honestly have post-traumatic stress from the music they play when on hold. I used to love the Brandenburg Concerto... I'm serious, though. What on Earth do I do? I can't afford more time on hold! I want my money back, or at least the flight I booked months ago! Had I never received that useless email, I wouldn't be in this position right now.

HELP!

During the chaos that ensued during Hurrican Irene my wife and I were stuck in Spain. We had traveled to San Sebastian from Barcelona and were informed that we needed to cut our vacation short due to the storm and not knowing what the conditions of all airports would be in the following days. Panick erupted thousands of people flooded the telephone lines of Expedia. Being on hold for way over an hour without any update of how much longer I'd be on hold, my phone died. My hotel attempted to call the airline directly to book us new tickets a day earlier and see what our options were. After nobody picked up, we decided to book a new flight and worry about the details when we got back to the states.

When I called Expedia (who is acting as our travel agent) I had two 1+ our long conversations with customer support located in the Phillipines. They had told me that the only thing they can do is try to contact the airlines directly. After a 25+ minute hold time I received the same response that they weren't able to get through. I have written Expedia multiple emails detailing my frustrations and situations with them. The automated response I received was nothing short of inhumane. I will not ever use this travel site again and encourage others to find alternate ways of booking travel because if something goes wrong you won't be able to talk to a human for over 2 weeks.

Exepdia.ca has the worst Customer Service skills ever. Their agents are supposed to be "trained" for all the information with their company. However, agents give out WRONG information to customers and company doesn't want to be responsible for it.

I called in to ask for information about my future credits on my account and asked for the expiry date. Then later I called in to book a trip, the agent told me I DON"T have any credits. I told them when I called early your agent told me there's credit doesn't expiries till 1 year. They told me the agent gave out the wrong information and too bad, there's not they can do. The company is not willing to help customer solve problem, they don't want to lose money or use their brains so they told me there's nothing they can do! They won't let me speak to their manager. This is horrible services!

I agree with every word said, I have been trying to talk to a human being about our flights to Bangkok for over a week, even sent emails (got no reply)

phone calls are more important then emails. emails can wait if it regarding a flight change you should call. If your house was on fire you would call the fire department you would mail a letter. Same goes with emails. a phone call always get the job done!

Yep expedia sucks .. . you saved yourself maybe $50 compared to using a travel agent, then you would have had a face to go back to, a company that has visible presence in real communities. You brought it on yourself though . . . online travel agencies . . . caveat emptor.

Ok Mike from toronto your turn. it wasn't expedia that changed your flight it was the air line that changed it and expedia just got notice that it changed and is the one to tell you. expedia is not able to change flights out of no where it is the air line that does that not expedia. so befor you go yelling at some one know what your talking about.

dear Amida Dana i saw your "story" and must say that you have not looked at all the facts you say you shouldn't have payed any extra to change your flight. ok so you booked the day befor now the reason why you didn't get any thing like that was because it has to be the same day then if you called expedia they would have done a same day void but it was not the same day. so to call American Airlines when you booked throught expedia the reason they charged you was because your flights were through expedia and they had to then take over rights to the ticket. and about the e-mail i don't remember seeing any where that it says e-mals will be answerd in 24 hours where the hell does it say that? any way all iun all the air line had full rights to charge you what they did sorry

I want to add my story : I had a problem with Expedia and no one ever ever responded. Not even when I wrote to the president:

Dara Khosrowshahi
President, Expedia Inc
3150 139 Ave SE #500
Bellevue, WA 98005 Nov 6, 2007

Dear Mr Khosrowshahi:
I would like to bring to your attention a problem I had doing business with Expedia.ca. I emailed the following message to customer service via expedia.ca site Sept 25/07, and never received a response.

I am very unhappy with the service I received from Expedia yesterday. I booked a flight Sept 23 eve and on Sept 24 am I called to change my ticket. I was put on hold for over 2 HOURS. When an agent finally took my call, she said she'd have to check about fines for changing the ticket. Then I was cut off. She didn't call me back, and I have yet to receive a response from the email I sent yesterday.

I called Expedia corp and they connected to me to an agent from expedia.com. She said she couldn't change my ticket because it was from Expedia.ca. I wasn't willing to be put on hold for another 2 hours and was desperate to get my flight re-booked so she told me to call American Airlines and make changes through them. They answered the phone quickly and re-wrote my ticket. However they charges me 53.00 $ to change the ticket, and a15$ booking fee. I don't think that is fair and I request compensation. Also want to make sure I am not being charged twice for my ticket.

There are several problems here. 1) Expedia promises to reply to email requests within 24 hours. 2) The agent should have called me back. 3) I made a change in less than 24 hours and should have been given a courtesy reprieve from fines. 4) It is unacceptable to be put on hold for over two hours.

This unfortunate series of events will influence my future buying decisions when it comes to booking flights online. I do hope you can find a way to resolve these problems.

Expedia.ca = Bait and switch.

These people are LIARS and SCAMMERS and SWINDLERS!

They changed my flight time from a 12:30PM arrival to a 9:50PM - what a joke and they won't switch it back. I will cancel at this point for any penalty.

I hate expedia! I will never use them again and I will be sure to tell everyone I know every chance I get about how crooked these rip off artists are!

I write this while I am on hold for hr #3.

Expedia.ca is unbelievable. They won't deal with problems via email (only to tell you there is a problem, but not what it is) only by phone. The problem is you can't get any one on the phone to help you. If you're "lucky" you'll get someone who'll put you through to the supposed person you need, but I have no idea how long you'd have to wait to speak to this person and if they will actually be able to help you. We waited on hold several times, the longest being 2 1/2 hours, before giving up. I've now contacted the airline directly hoping to find out what the problem is. Never again!