Expedia
reviews and complaints

We booked an entire trip (airfare, all-inclusive hotel, shuttle to and from airport) to Puerto Vallarta with Expedia. Our first flight was canceled due to mechanical issues, but subsequently, a blizzard arrived. Long story short, got a flight out about 24 hours later. United was good about re-ticketing for free. However, now our 4 day vacation is down to 3 days, so like a normal person, I thought I would just add another day onto the trip, but that is when things fell apart. Didn't have an international plan for my phone, I didn't plan on calling anyone from Mexico. Spent way too much time on the phone getting a flight out for a day later. Spent $. Called expedia to change the airport shuttle pick up to a day later. More $. We were to meet with an expedia/gray line representative who was to help us and the hotel would not let me purchase another day if it was not through an expedia agent. Checked for her three mornings in a row, at different times. Well, she never bothered to show up while we were there. I made it clear I could not receive phone calls, so the front desk gave me her email. I emailed [protected]@gmail.com and she didn't respond until 8 hours later. Now we are between a rock and a hard place, and the hotel notified us they would be charging a ridiculously high rate for the night. Basically I feel like they were just stringing us along and delaying us to the point where I did not have the time/ability to book a hotel for a night woth a reasonable rate elsewhere. I was very disappointed with this expedia/gray line representative's customer service( or total lack thereof). It cost us a lot of money, and even worse just the amount of TIME WASTED while I was supposed to be on vacation.

I booked a package vacation of airfare, hotel and car rental through expedia for a car rental at the airport . When I arrived at Orlando airport and went to thrifty's rental desk I was told the car was for rental at a hotel in downtown Orlando not at the airport. I spent 2 hours on the phone with expedia. I was told a shuttle would pick me up and take me to the car rental. There was no shuttle. Then after another hour on the phone I was told I booked it wrong and there was no compensation for me to take a cab to get the car at the rental place. The cab fare was $60. Then an additional $30 to return the car to the airport. I also missed my son pitching in a baseball game which is why I booked the trip. It is ridiculous that I spent all this time on the phone with expedia and I was told it was my booking error. I have added screen shots of the booking process that clearly states the rentals are at the airport. Not at the airport or surrounding areas with no shuttle services. Also all of the thrifty/dollar rentals clearly state that they are at the terminal/airport. I expect someone to contact me to resolve this issue. And I will escalate my complaint with the better business bureau if this is not resolved.

Concerning my refund I informed you that I have a new debit card from my bank and told you I didn't have a letter from my bank I provided you with my bank account details and sent you a picture of my new debit card and still I've had no contact about refunding my money I find this behaviour from a company of your size
I've added the new payment card to my account so can I please have my refund

Booking made through Expedia for Macdonald Marine Hotel and Spa, North Berwick under the above reference. Request made on online booking at time of booking was "My husband is disabled and we will require a quiet, accessible room with a stand alone shower (not a bath and not shower over a bath). Thank you."

In writing and received by Expedia is "Booked. No need to reconfirm."

Luckily I had the intelligence to check up on this room request before travelling over 1000 miles! I phoned Macdonald Marine Hotel and Spa, North Berwick and spoke to Tracy at Reception. No room request had been put forward at all! They had us booked into a non-accessible room.

I called Expedia to complain and was told they would call me back once they had spoken to the hotel. I told them - regardless - I wanted this treated as a complaint as a) I should not have had to be phoning around like this and b) when checked up on Expedia had not done their job. Waited for individual to call me back which somebody did from Phoenix, Arizona! Luckily I answered the phone with this number displayed on the screen and immediately asked if I was paying for this international call on my mobile. The answer was "no".

Person said it is sorted out and I said I am an intelligent human being and know it is sorted out because I sorted it out - not expedia.

They have faulted on their booking, taken our money and not even had the common decency to deal with the complaint or even apologize. I asked on no less than 6 occasions that this be treated as a complaint against them and for a complaint reference number to which they merely said I am to use my booking number. Clearly that is not a complaint reference number! The woman kept saying the matter is sorted out. It is not sorted out because I sorted it out, not them. I will still be complaining against them. They are acting as travel agents and have taken my booking and my money. They are governed by the Equality Act and have not fulfilled their obligations imposed on them at outset.

I am very angry because I booked 2 hotels 2/23-2/25/18 and was told that my debit card wouldn't be debited and I can pay at time of check in but they took money out my account for both bookings. Then my reservation was booked for the wrong day and it was a headache and stress to fix my reservation and get my room with children in the car waiting in the cold. I also complained about my room at La quinta Suites in Mt. Laurel and how the carpet was wet and the tv wasn't working yet no one helped us and refused to compensate me!
I will never use Expedia again because this is the worse services I ever experienced and our trip was ruined!

This is the second time this year that I have booked through your website, and both times I lost the full amount of money that I spent. Both reservations, both flight and hotel( different occasions) I was informed that if I purchased travel insurance that I would be able to cancel with "certain circumstances." Both times I was denied a change in reservation, lost all of my money, and was not credited a dime. This is outrageous! I understand hotel policies, but your company shouldn't offer "travel insurance" if the only way you can submit a claim is if you DIE. At this point, I am all set with never using your services again, and vocalizing how much money I've lost with you publicly unless action is taken. Here are the two Itinerary #"s for reference:

[protected]
[protected]

I look forward to a response.

Request for a refund from Hyatt Regency Denver Tech Center.

Hotel guest made a reservation at the Hyatt to attend a conference and was told that the hotel was near the convention center where the conference was taking place. The hotel was in actuality 20 minutes away from the center. The guest had to book a room with a different hotel that was across the street from the conference. When asked for a refund from the Hyatt, which the guest did not stay at, the hotel said they cannot offer a refund or use as credit. The confirmation number for the Hyatt hotel reservation is: [protected]. The booking was for February 25th-28th, 2018.

I've been am Expedia customer since 2003 and booked countless amount of trips over the years. This time around I had rewards points that I wanted to apply to the price of the package. After spending 1.5 hours and being transferred to 5 different people I was told that there is nothing they can do since the hotel/airfare package doesn't qualify for the coupon. I asked them to apply the coupon to the car rental but they couldn't do that either because the coupon was for a package. Even though I asked them to convert the coupon back to the rewards points and convert the rewards points into the coupon for car rental they still refused to help. Overall terrible customers, clueless, robotic employees. Never again!

I booked several trips and flights with expedia, this month I noticed 19 dollar charge for travel guard insurance policy [protected]. The email went to spam however I would have cancelled right away. I already complained with travel guard and have not heard back.

I don't want or need this travel guard or want it...thanks JIm

please get back with me on this just wondering if it is some sort of scam...

I booked a trip to Atlanta from Feb8 thru Feb11 with the intension of using their amenities. When I arrived there I asked about the whereabouts of the gym and indoor pool to be told that there's nothing available for my family to use. I was disappointed because I needed aqua therapy due to my knee surgery. I also needed to use the gym for physical therapy while I was on vacation. I was not giving any information about this not having what I needed. I had an extremely hard time getting around because of my lack of therapy. I feel that I should have been told that before I booked this hotel. I am requesting a hotel refund for my trip becauae I was so unhappy with my hotel stay..

I reserved a rental car through Expedia for Economy Car rentals which turned out to be A1 Rent A Car, a third party vendor. Upon arriving to the rental care location, the vehicles on the lot were not up to standards. I was rented a 2007 Chevy Malibu with over 80, 000 miles on it, in very poor condition. When asked for a better vehicle, I was offered a 2014 Nissan Altima. Upon inspecting the Altima, there was about a six inch separation in the passenger tire so I declined rental that car due to unsafe tires. With having only one option of the Malibu I left the rental car lot and headed to my hotel. During my drive, I had the left tire pressure sensor come on and off two times. When approaching a speed bump near the hotel, the car brakes failed to stop the car. I kept applying the brakes but the car was not stopping causing me to react and dip into the emergency lane to avoid rear-ending the vehicle in front of me. I immediately turned the car around and headed back to the rental car lot. I called the rental company complaining of this issue. I also called Expedia customer service to complain of this issue and to refund me. After reviewing my purchase they advised me the money paid for the rental car is not-refundable and to take it up with the rental car company. Terrible service. I even explained to Expedia how I am in fear for my life by this rental car company and they in turn said their is nothing they can do to file a complaint online. Upon arrival to the rental car lot, I described my issues and was told there is nothing they can do and for me to pick another car. The car I drove back with failed brakes was washed and driven up front to be rented out.in speaking with the owner, John, he informed me there is nothing wrong with their vehicles and refused to inspect the car. I asked for his full name and he refused to give me his last name. He told me he will not refund my money and there are no other cars on the lot for me to rent since they overbooked and had zero inventory available. I asked about the Altima that had the separation in the tire, and he informed me he rented it out to a family knowing the tire condition. I informed him the safety issues of the vehicle and was in fear of my life. He then attempted to rent this vehicle out to a family with a small child. I immediately told the family of my safety concern for the vehicle and they refused to the owner to drive that vehicle. The owner was furious of my complaint and called the police to escort me off of his property. I never raised my voice or was aggressive in any manner. I am never one to complain, but for the safety of my family and others who drive these vehicles I believe this rental car company is going to kill someone due to the lack of inspection and maintenance to their vehicles.

I booked our trip through Expedia on January 25, 2018. Our flight was from New York LGA to Chicago ORD. We got to the airport 2 hours before - our itinerary said terminal "D" and our flight was at 6:30 am. When we got to terminal "D" we were told we should be at terminal "B". We got a bus to terminal "B" to be told that our flight had left at 6:00 am. and that we would have to fly standby.

We were going to a wedding. This ruined all of our plans and we never got to Chicago until 10:00 am. due to Expedia's negligence and missed some of our wedding festivities.

Our car was parked in Terminal "D" and we incurred $236.00 worth of fees. If we had parked in Terminal "B" our car parking price would have been $74.00.

I want my flight price refunded and I also want the car parking fees refunded.

We spoke to 3 representatives by phone while at the airport and NOONE HELPED US! We are very disappointed with your services and will take this matter further unless we are refunded the money.

Linda and William Reidy Itinerary # [protected]
[protected]@comcast.net

I'm currently Active duty military. I brought a ticket from Expedia believing I would be able to enjoy some time off. My first attempt I tried to cancel within the 24hr window, but did not get through because of "high call volume". Then when I did get through I was told my ticket was a value ticket and couldn't be changed or refunded. So what was the purpose of trying to sell insurance on these type tickets when it's a locked ticket. It's a way to get customers out of more money. Then they said if I call the Airline, they could refund me. Of course the airline informed they could not because I brought this from an outside who buys bulk tickets from them and sell them at their own prices. As Veteran Expedia has really left a bad feeling upon me and will be place on the do not use for military recommendations.

I booked several trips via Expedia in the past and encountered very little inconvenience but this time, I cannot express how disappointed I am with Expedia

1. When I cancelled my flight Houston to Montreal for October 2017, I received an email from Expedia - and I quote : ..."Your airline credit expires 30-March-2018. To redeem your credit, you must book your travel by calling Expedia by 30-March-2018 and at least one leg of your flight must be on Air Canada."

2.I called Expedia immediately upon receipt of this email (I believe on September 2, 2017) and asked the Expedia representative PRECISELY if it meant that I had to travel before 30-March-2018. The Expedia representative assured me that as long as I would call Expedia before 30-March-2018 and book another flight, I could choose any date during 2018 to fly as long as I would book all or part of my trip using Air Canada. He also told me that as I have purchased the Cancellation Insurance Package, the rebooking fee ($200) would be waived and all I would have to pay would be the difference in the cost of my future flight

3.When I called Expedia yesterday (January 19, 2018) to redeem my credit voucher with Air Canada in the amount of $586.06 and book a flight Houston/Montreal (return) from June 12 to Jun 15, 2018, the Expedia representative was completely confused because she first told me that there was no flight from Houston to Montreal departing at 8h00am and as I was telling her that I could see a flight at 8h00 on Expedia website, she finally realized that she was trying to book me on Feb 12 instead of June 12 !... After going back and forth for a good 30 minutes+, she transferred me to her Supervisor. The Lady Supervisor told me she would all sort it out and talk to Air Canada. After another 30 minutes+, she came back to me and said that all was booked with Air Canada, that they had waived the $200 rebooking fee and that my credit card would be charged the difference for the flight =$60.71USD. Again, nothing was ever mentioned about the fact that I had to travel before March 30, 2018 and my question is, if it would have been the case, how come Air Canada accepted the booking yesterday ? One would assume that if they could not accept the dates (June 2018) they would have immediately told the Expedia Supervisor who dealt and booked the flights with them that those dates were not acceptable...

This morning I received an email from Expedia is telling me that not only my flights are cancelled. I phoned them and again was transferred 3 times and each time the person I got had a very poor knowledge of English and it was like I was talking to someone at the other end of the world or an office in India... Finally a "Supervisor" to whom I had to repeat my entire story, told me that he realized that it was the Expedia Agent's fault who had mislead me in thinking that I could travel anytime in 2018 and that they would open an investigation but it was up to Expedia to make a decision and that it would take at least 7 business days to get a resolution ! Why do I have to pay the consequences because an Expedia Agent misinformed me !

On top of it, because I trusted Expedia that everything was now booked for June 2018, I had already made hotel and car reservations for the June trip and informed my elderly parents that I was coming to see them ! I cannot bring myself to tell them that I might not be able to do so because loosing my Credit Voucher of $586.06 and having to pay a full price ticket would be very difficult for me, being a Senior Citizen myself on a budget ! and travelling to Canada during winter is out of question for me

Once again, it saddens me to see how this has turned out and I do not see myself using Expedia for any of my future reservations or recommending Expedia to anyone as I used to do for many years...

We recently went to Punta Cana for Christmas 2017 and stayed at the Paradisus Reserve. Expedia states you can special request a shower with a roll in handicapped accessible chair. If you room is upgraded for this feature or not upgraded, you will receive an email advising you one way or the other.
I requested the handicapped facility back in June 2017 when I booked the dates. I never received an email from Expedia stating I didn't get the handicapped shower. To make matters worse, our room was on the 3rd floor (top floor) in a resort with no elevators. This resort is NOT current with handicapped accessible features in any way. Shower and toilets with NO hand grab bars attached OR stairs with NO hand rails. I emailed the resort, only to find out, they don't have handicapped facilities.
Expedia advertises this resort to make it seem, that they have options for handicapped individuals when you pick a room. THIS IS NOT TRUE.
This is false advertising... Expedia blames the error on the Paradisus Reserve, but the true blame is on EXPEDIA...
BEWARE, Expedia likes to pass the responsibility off and nothing is there fault.

I have booked flight to Memmingen in Germany trough Expedia website, and after receiving itinerary number, I always had a same error and did not receive confirmation number or anything. Expedia immediately charged total from my friends's card which we used to book this. Then I received email that my refund (which I have never asked) is approved and it will be 0.01 Euro! We have paid 31 Euro. I have no idea what is going on but I still do not have confirmation for my flight, and total amount was charged. Working in hotels and dealing with Expedia for many years, I feel left down completely and do not trust Expedia any more.

I am writing this letter to discuss my recent experience with United Airlines after booking through Expedia. I had the initial plan to fly back home to Austin, Texas on January 3rd. My first flight was cancelled due to the severe weather forecast, resulting in my flight being rescheduled for the following night. The next two flights that I had booked ended up being canceled because of the weather which caused me to miss two days of work. The only flight I was able to book back to Austin was a flight Saturday January 6th for $690 with two connections in Charlotte and Atlanta, again I booked this flight through expedia. I had one bag to check so I arrived at Newark Airport at 6:45am, an hour and forty five minutes prior to my flights scheduled departure time. I jumped in the extremely long line to drop checked bags and made it to the front with plenty of time before my flight. A woman name Kristina at the United counter told me that I did not print out my baggage tag and that I had to go wait in the Kiosk line as well as get back in the baggage drop line. I politely explained that I had a flight in about an hour and twenty minutes and asked if she would please help me by printing out my baggage tag at her computer. She told me absolutely not and that I had to go back in line to get my baggage tag.I asked again politely if she would please just help me out because of the mayhem at the airport but she was quick to refuse and send me to the back of the line. I waited patiently in the kiosk line and printed out my baggage tag. Afterward I walked directly back to her counter and asked if I could please drop of my bag and head to security. The same woman, Kristina, told me that she would not take my bag because I did not wait in the second line again. Beginning to get frustrated, I asked Kristina why she was being so mean to me. She got very angry with me and forced me to the bag one the line once again. After waiting in the bag drop line for the second time, I walked up to Kristina's counter. She looked at me and said "I am not checking you in" and stood there with her arms crossed pretending to ignore me. I finally get my bagged dropped off at checking and got in the long security line with about 45 minutes left before take off. I luckily moved through the line quicker than I expected and got to the security scan with about 12 minutes left until the end of boarding. The security belt was backed up so it took a while for my things to get through. The first tray came out, then the second was randomly selected for search. I asked the TSA employee if he could do my bag first in attempts to make my flight but he insisted that he must do them in order. Once my bag was next in the queue, the TSA agent told me they did not need to search the bag but rather just needed to put the bag through the scanner. After putting the bag back on the belt, it came out the other side with no issues and I was given my bag to be on my way. At this point it was 8:33 when my flight was scheduled to leave at 8:30. I ran to my gate to find that the next flight was already being displayed on the board. I know that these things happen, I am asking if you would please consider showing some compassion for my disastrous experience and refund me on the $690 flight. I am 27 years old living alone and really cannot afford to lose that kind of money. Please contact me for any more details. My phone number is [protected] and my email is [protected]@yahoo.com. Thank you very much.

Sean Kilmurray

I booked a trip with Expedia and purchased insurance. The trip was cancelled and I had to reschedule. Everytime I called Expedia, I was on for 30-90 minutes because no one understood what I needed. In fact, one rep told me when I was ready to use my credit I should book the new trip and call Expedia with the itinerary number so they could apply my credit. Unfortunately, when I did so, the new representative said I should not have done that and they had to cancel the trip and book another. Unfortunately, no one was able to find the newly booked one when I called back. I requested a manager and was told it would be up to a ten minute wait. I requested a manager's name and phone number as I could not continue to invest work time into the call. They refused to do this. I finally got a "manager" who I have no idea if he actually is because they do not provide last names and direct email, etc. He too could not find it and it wasn't until 40 minutes later that he finally found the itinerary. I will NEVER use Expedia again once my trip credit is used. I honestly have never experienced such poor service from a company. It is a shame because they are friendly, but there are language barriers effecting productivity and ability to assist effectively.

I purchased a round trip flight for my son Justin Federici and his girlfriend Yasmin Rivera leaving Phoenix and arriving in NY on 12/15/17 with a return flight from NY to Phoenix on 1/9/18. I received confirmation of the return flight on 1/9/18, printed their boarding passes, purchased a $25 luggage check in and assumed the flight was all set. We received an email at 4 P on 1/8/18 indicating that the flight was changed as Delta had cancelled the flight and Expedia had rebooked the flight for Wednesday 1/10/17 with two stops and a total travel time of almost 14 hours. The flight I purchased was a non-stop flight to Phoenix. After being on the phone for almost 5 hours on 1/8/18, Expedia was unable to book another flight that was similar to my original flight and could not guarantee my son's travel on 1/9/18 as they were flying him out of NY into Minnesota with a 30 minute layover to his next flight. That simply was not enough time between the plane landing, getting to the terminal, deboarding and then finding the new gate and getting on his next flight. He and his girlfriend would have been stranded in Minnesota. As there were no direct flights out of NY from Delta, we had to purchase tickets with Expedia with a different airline, (American Airlines) at a significant increase in cost, ($868) compared to $280 original cost and was told I'm not even guaranteed a refund despite purchasing trip insurance. I realize that Delta is mostly at fault for cancelling the flight despite their being no weather related issues, however, I purchased my tickets in good faith with Expedia and have been a loyal customer for years having purchased many trips. Not only did the new flight cost me three times my original cost but I also had to make arrangements to fly out of Newark instead of JFK and spent the last night with our son on hold for over 5 hours trying to resolve this issue. I am still not clear as to why Delta cancelled the flight or whether I'm receiving a refund and also feel that Expedia should have been able to get me a flight out of NY cheaper since I used your company to book the new flight.

my itinerary is [protected].

I did a mistake in booking my return flight and I communicated Expedia and I wanted to change the date. So I called their number within 24 hours of my booking and ask for change the date but I was informed that it is not possible as it says that the fare is special.

I did not know that this was not possible to change the date or cancel a flight within 24 hours of booking.

Please help!