Expedia / fraudulent activity
My son purchased an airline ticket through Expedia for me in March of 2008 so that I could come to see him graduate from College. The graduation was scheduled for June the same year and the ticket was to be my mother's day gift.
Unfortunately and sadly, my son passed away suddenly in May. A few days after he died, I called Expedia to cancel the trip and was told that I would most definitely receive a refund for this ticket, since I would no longer be attending a graduation in Denver. It was in a timely manner, more than 4 weeks before the scheduled flight.
I was told to send them a certified letter along with a death certificate and the refund would arrive promptly. I received a death certificate from Denver in July and that day sent it to Expedia along with my pertinent numbers they had assigned to the case. I never heard back from them.
Since that time, I have sent countless letters, made many phone called, several emails, each time I was told that it was 'pending' and I would receive compensation no later than 6 weeks. It has now been nearly 9 months.
When I call, they put me on hold and then disconnect me. They refuse to refund the money or give me a voucher for future travel. Once I was even told that they would credit my son's credit card. Strange, since he is deceased now and does not have a credit card anymore, so this is totally unacceptable to me. I cannot seem to get any resolution in this matter. I am heart-broken at the loss of my 22 yr old son, but this incident is making it worse, they are taking advantage of a death for their own pockets. Any help or information would be greatly appreciated. Thank you.
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