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Everbrite Smile / refund/ cancellation

1 LaVergne, TN, United States

My disabled daughter ordered the trial offer for shipping only for $3.87. she did not receive the package until the 11th day inwhich the trial period was for 10 days... We called ane skp to Charleen and she said that she would cancell the order and have the $87.47 that my bank account was charged refunded back to my account within 10 - 15 days. I called to check on this and was told by Sarah, Candance and than Jami that Charleen did not cancell the order and that this money would not be refunded to me after them all hanging up on me... i continued to call and each one of them done the same thing and hung up.. These people have no hearts and dont care who they rip off. I ask if I could return the package and they jami that is said I could but they will charge a 45% restocking fee for this and I will have to pay to send it back.. What do you call this accept a scam

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