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Etsy / terrible customer service

1 Brooklyn, NY, United States
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Hello. I ordered something through Etsy few months ago. I thought that shipping was quite expensive, but still ordered. Actual postage was only half what the total cost was, I realised that only when I saw the costing stamps on the package. Item I ordered looked great on the website and it was very expensive too. But those were only images, and the actual item did not reflect the price, and looked cheap. I contacted customer support and demanded a return. But the rep responded rudely and said very unkind things. Then he just dropped the call. No excuses, no apologise, no refund. Very disappointed with the service.

An
Jan 15, 2016

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