Etisalatprepaid phone connection disconnection reg;

B Nov 14, 2017

Dear Sir/Madam,
I have been using a prepaid Etisalat phone connection (+[protected])since last four years. As per instructions from one of the customer service personnel, i have already updated my emirates id with the Etisalat office located at Ibn batuta mall, about two months back. But even after updating, my phone is disconnected without any notice. When i approached the customer service personnel, he replied that he can issue a new post paid connection with the same number and the prepaid connection will not be in service without further notice.
I am also subscribed to e life connection ([protected]) since four years.
I request you to look into this matter and kindly take measures to reinstate the prepaid connection with the number [protected].

Dr.Binoj kumar.K.N
ph [protected]

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