Etisalat / bill

DUBAI, United Arab Emirates
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I have made a payment to my DEWA account through ETISALAT paying machine in SHEIKH ZAYED ROAD, and the money were stuck and the machine went ruined, ETISALAT ENGINEER took the money and told me the procedure is to collect them from Etisalat main branch or they will automatically post them again into my DEWA account and it will only take 2 days as a maximum, this incident happened on 31st of JULY and until now I do not have electricity in my house, every time I follow up with ETISALAT customer service they always tell me we will follow up and update you ASAP and yet nothing happened, so I just wonder what should I do to fix my situation its an urgent one and I am really lost I do not know where to go and what to do I visited 3 main branches and still no help from them.

Aug 06, 2016

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