SUBMIT A COMPLAINT

Etihad Airways / airline didn't let me to travel

Dublin airport, etihad airways, Ireland Review updated:

My name is lency joy, I was booked to fly from dublin to cochin via abu dhabi on 18/05/17, departure time was from dublin at 19:10. I was completed the boarding, and I wad in airline ready for travel, but I had a dry cough episode after entering into airline, then I felt little bit tigtness on the chest due to cough. I have requested a glass of hot water from your staff, also I had my ventolin inhaler, which completely helped me the situation. I have been prescribed by this is my own doctor after a recent cough and chest infection, which I have explained to airline team. I felt completely fine after the inhaler, was fit to travel, but they made big drama regarding this, contacted somewhere, decision made that I wasnt allowed to travel, and forced me come out from flight. I have no medical conditions to put me any risk to travel, also flying in time was very important to me as this was a an emergency, as my dad is critically ill and dying. I tried to explain all these to your staff, nobody was willing to listen, nobody was helpful, didn't understand my situation, though I begged to them. I felt that, I didn't even get consideration as a human being. First, they told me they will arrange ticket for following day, they will make all arrangements to do this, but whenever I came out from flight all the promises were gone, I have been told to arrange ticket myself, pay extra fees, also asked me to get confirmation from doctor to write that I m fit to travel. If they are that concerned, they should have get a doctor to see me or at least a paramedic crew, so they knew I was ok, but didn't want to help. I work in a medical field in u k, I know the policies and procedures, I never heard anybody was saying that, I wasn't allowed to travel in flight after taking ventolin inhaler ad my flight journey was 7 hrs. I was very distressed about this, I couldn't reach home in time to see my dad, I had to pay extra 437 euros for following day flight, then I had to completely go outside the airport to get a private doctor to confirm that I was fit to travel, which cost me another 125 euros plus my taxi charge to goto doctor. And worse thing, now I am late a day to reach home to see my critically ill dad. I personally think, I been treated very badly by your airline staff, I would like to make an official complaint re: this, also I need my compensation fully as earlier can. My email is [protected]@yahoo.co. Uk, ticket number is [protected]. I am still at the airport, writing this complaint, as I can't believe myself, what I have gone through.

  • Etihad Airways Customer Care's Response, May 20, 2017

    Hi Lency Joy,
    thank you for reaching out to us. We regret to hear about your experience and will create a case for you so we can investigate on what happened. Thank you *Sky

  • Etihad Airways Customer Care's Response, May 20, 2017

    Hi Lency Joy.
    We have checked our system and have seen there is already an account under the email [protected]@yahoo.co.uk however the name on the account does not correspond with the name on your ticket. Could you please specify if you have an Etihad Guest account already and what the account number is? Thank you *Sky

  • Updated by Lency joy, Jun 27, 2017

    I STILL HAVEN'T HEARD ANYTHING FROM YOUR TEAM REGARDING MY COMPLAINT, ITS LONG ENOUGH TO DEAL A COMPLAINT. THIS SHOWS THAT YOUR DEALINGS WITH CUSTOMERS COMPLAINT OR CONCERNS ARE VERY POOR TOO. I EXPECT A POSITIVE REPLY TODAY
    LENCY JOY

  • Updated by Lency joy, Jul 10, 2017

    I can't believe that, I still haven't received any reply regarding my complaint.

  • Updated by Lency joy, Aug 10, 2017

    I cant believe I still haven't heard anything about my complaint.

Le
May 18, 2017
Sort by: UpDate | Rating

Comments

  • Le
      27th of May, 2017

    I would like to hear soon, what will be your action plan regarding my complaint.I hope this will never happen to anybody, as it wasn't acceptable at all.

    0 Votes
  • Le
      30th of May, 2017

    Yes, .previously I used my email address for my husband as he travelled with etihad,

    0 Votes
  • Le
      30th of May, 2017

    I am desperate to hear from you about my complaint, I haven't got any updates since 20 th of may . I think it is long enough to deal this issue. Also I expect, you will take relevant action against your staff who dealt with me on that particular day. I didn't get any consideration as a human being, no empathy, no kindness or help from your staff. Also to clearly stating that, I lost a day to sit with my dad who was dying . Thank god, my dad is in heaven now, but my bad experience from your team is still annoying me and I will never forget that. I am planning to report this incident to BBC news if don't hear any reasonable reply from you, as I am stressed about this incident and I don't want anybody to go through this type of experience. Also I expect reasonable amount to pay back to me as I had extra expense of 800 british pounds related to this incident, to compensate I expect 2000 above pounds

    0 Votes
  • Le
      10th of Aug, 2017

    I still haven't heard anything further about my complaint, which I have submitted on 18 th may 2017

    0 Votes

Post your comment