Enterprise Rent-A-Car
Reviews and Complaints

I recieved a letter from Enterprise stating I had a Toll Violation. The only thing I get from them is an Enterprise Receipt. Since I did not go anywhere near this toll location (Baltimore, Maryland) I can't believe they are just arbitrarly charging me this fee with no proof that my rental car was even there. IS ENTERPRISE SLAPPING JUST ANY CUSTOMER WITH THEIR TOLL CHARGES WITHOUT PROOF THAT THEY HAVE THE CORRECT RENTAL? Obviously there was no EZ-Pass device on my rental so for the state to charge Enterprise and Enterprise to come to me, I need to see a dated license plate picture on my rental from the Toll location. If Enterprise is going to charge me then they need proof that the car was the same one I was driving with a picture. Otherwise they are just passing on a toll violation to customers without concern for thier customer. You can't just send a reciept and think this is legal.

I cant understand why it takes enterprise rent a car a minute to hold or withdraw money from my account for car rental but it takes days and weeks to return my $150 deposit back to my account. Can somebody explain why to me?

After a rental in September out of Midway Airport, I received a letter from the Enterprise Rent-A-Car Violations office in Lombard alleging a toll violation and levying a $15 administration fee. You call the number, get 30 seconds to leave a message and maybe they will get back to you. This is exceedingly frustrating and a very poor way to treat a good customer. If i don't get satisfaction on this, I will cancel our 2 pending reservations (Thanksgiving and Christmas) and go elsewhere for future rentals.

The thing is, we had an Enterprise transponder on the dashboard when we went through the toll booth. I have the rental slip to prove this.
-Bo G.

This is on imbd 'barak obama' board. It reports the activities of the enterprise assistant manager at the union square office in san francisco, ca, rodney a. Johnson. This involves many company resources and is on company time. It has been researched in prep for a federal complaint. He also goes on many imbalanced : homicidal, homophobic, leftist and racial rants. Police need to be involved as he appears to be a threat to others.

By benderthelovablerascal 6 hours ago (Fri oct 26 2012 02:27:09)
Updated fri oct 26 2012 02:29:45
_
Rodney a. Johnson, aka buckaroo bonzai 64, sent me this private message on a sock.

I'd love to kick your ugly face in and cut it to ribbons. Dumb c_nt
By mv8750 on sat oct 13 2012 16:09:40

Die painfully okay? Prefearbly by getting crushed to death in a
Garbage compactor, by getting your face cut to ribbons with a
Pocketknife, your head cracked open with a baseball bat, your stomach
Sliced open and your entrails spilled out, and your eyeballs ripped
Out of their sockets. *beep*

I really hope that you get curb-stomped. It'd be hilarious to see you
Begging for help, and then someone stomps on the back of your head,
Leaving you to die in horrible, agonizing pain. *beep*

Whatever. I can deal personally. Rodney, though, is a sick puppy who, as you may know, has cyber-stalked benji for years now. Out of curiosity, I google'd the text of the threat that he sent me, and found some pretty interesting things.

He has sent the same threat to many other people, including a prominent conservative blogger;

http://atlasshrugs2000.typepad.com/atlas_shrugs/2011/10/die-painfully- okay. Html

We know how rodney feels about ayn rand.
Anyway, the username gcord374 is almost certainly the namesake of a guitar string, and we know rodney plays bass thanks to his single "the patriot" http://www.youtube.com/watch?v=Jtea_DTdUCc&list=UUEaFEaryaSGqv5X9H nqpcow&index=30&feature=plcp
It also pops up on numerous other political-based websites.
Anyway, here's the kicker... His wife is a marriage counselor, among other things. http://therapists.psychologytoday.com/rms/name/Jyoti_Orsolya_Kalmar_MS, ma_san+francisco_california_124031

The only thing i've done so far is shoot that blogger an e-mail and let her know where exactly they are coming from in case she gets any more. I haven't done anything else.

So, should we leave it alone, or let her know what he's been up to?

Oh, and rodney, if this thread is deleted it's coming right back up, buddy. I'm sure you know how copy and paste works by now, with that mass threat and all.

This is on IMBD 'BARAK OBAMA' board. It reports the activities of the Enterprise Assistant Manager at the Union Square office in San Francisco, CA, Rodney A. Johnson. This involves many company resources and is on company time. It has been researched in prep for a federal complaint. He also goes on many imbalanced : homicidal, homophobic, leftist and racial rants. Police need to be involved as he appears to be a threat to others.

by BenderTheLovableRascal 6 hours ago (Fri Oct 26 2012 02:27:09)
UPDATED Fri Oct 26 2012 02:29:45
________________________________________
Rodney A. Johnson, AKA Buckaroo Bonzai 64, sent me this private message on a sock.

I'd love to kick your ugly face in and cut it to ribbons. Dumb c_nt
by mv8750 on Sat Oct 13 2012 16:09:40

Die painfully okay? Prefearbly by getting crushed to death in a
garbage compactor, by getting your face cut to ribbons with a
pocketknife, your head cracked open with a baseball bat, your stomach
sliced open and your entrails spilled out, and your eyeballs ripped
out of their sockets. *beep*

I really hope that you get curb-stomped. It'd be hilarious to see you
begging for help, and then someone stomps on the back of your head,
leaving you to die in horrible, agonizing pain. *beep*

Whatever. I can deal personally. Rodney, though, is a sick puppy who, as you may know, has cyber-stalked Benji for years now. Out of curiosity, I google'd the text of the threat that he sent me, and found some pretty interesting things.

He has sent the same threat to many other people, including a prominent conservative blogger;

http://atlasshrugs2000.typepad.com/atlas_shrugs/2011/10/die-painfully- okay.html

We know how Rodney feels about Ayn Rand.
Anyway, the username gcord374 is almost certainly the namesake of a guitar string, and we know Rodney plays bass thanks to his single "The Patriot" http://www.youtube.com/watch?v=Jtea_DTdUCc&list=UUEaFEaryaSGqv5X9H NqPcow&index=30&feature=plcp
It also pops up on numerous other political-based websites.
Anyway, here's the kicker...his wife is a marriage counselor, among other things. http://therapists.psychologytoday.com/rms/name/Jyoti_Orsolya_Kalmar_MS, MA_San+Francisco_California_124031

The only thing I've done so far is shoot that blogger an e-mail and let her know where exactly they are coming from in case she gets any more. I haven't done anything else.

So, should we leave it alone, or let her know what he's been up to?

Oh, and Rodney, if this thread is deleted it's coming right back up, buddy. I'm sure you know how copy and paste works by now, with that mass threat and all.

Greetings,

I have read Your Compliants but listen to this. While we are Fighting with our Insurance Company to take care of Business after a Theft. We used up all of 45 days of Rental that The Insurance Company Paid. And now have paid over a Thousand Dollars out of Pocket. Anyway, We got the same Letter for a Illinois Toll from Enterprise. . And they threaten to charge my husband's card for the $15.00. but you see, We Never was in Ilinois. And I want to see a Picture that proves how we could be in Michigan and Illinois at the Same Time. I Pray that Everyone gets Full resitution! Pastor D.

Enterprise seems to have a new revenue model these days by charging $15 admin fee on unpaid toll amount. Today, I received a notice from Enterprise on an apparent Illinois tollway violation for $1.50 when I rented the car in Aug 2012. It also says they are assessing a $15 administrative and processing fee, which is just atrocious. It was a Open Road Tolling (ORT) and the first time I've ever been through. Illinois Tollway itself has charrged only the actual toll amount that indicates this was never a violation but a missed toll amount but Enterprise didn't care. The violation department number can never be reached through the [protected] and directly goes to voicemail always. I am regular at Enterprise and I used to like them very much but I vow never to rent from them again ever!

I have been using enterprice ever since i have been in USA., but i am gonna avoid it and recommend avoiding it to all my colluges.

Reason bein,
1. I receive a mail from Enterprise saying i have a toll violation on the rental car, even though i had a i-Pass .
2. I call the number on letter [protected] and it goes to voice mail promising to call back in 5-7 day.
3. 2 weeks later i see 16.70 deducted from my credit card no call back from above number.. i wanna say.. JUST BECAUSE U HAVE MY CREDIT CARD NUMBER DOESN'T MEAN U CAN ROB MY MONEY.
4. There has to be a call back before deducting anyways i call a customer service number they again give me another number ..[protected] again same crap voice mail.
5. Fed up with this thing i feel robbed here. I even called the Illinois tollway they do not recognize the enterprice invoice number at least give the Illonis toll violation number on letter.
6. Enterprice seems to have a monopoly. i will try my best to avoid this rental

I had a rental car from Enterprise while my car was in the shop. Enterprise had a satillete desk in the auto body shop, and I was able to get my rental car there! However, when my vehicle was ready at the auto body shop, there was no one to check in my rental at the enterprise desk. I was instructed to leave my keys with the front desk at the auto body shop. I inspected the car, and there was no damage done. I was called 2 hrs later from someone at the main branch stating that significant damage was done to the car, and that I was responsible for it until it was checked in (2 hrs later!). I took Enterprise to small claims court, and won. I'm interested connecting with other folks who had similar issues to talk about legal rights. If you'd like to learn more about taking some legal action, please contact me at [protected]@hotmail.com (not associated with Enterprise, just don't want to give out my personal e-mail). Hope to hear from anyone soon.

After trying to contact my insurance adjuster all week, with no returned calls.
I went to your office to see what is going on with the reimbursement charges that Enterprise had I had paid.
I finally spoke to an associate that gave me that FBI had paid the Enterprise bill and they would not be reimbursing me for the charges "LIKE YOU SAID", you would!
I was told that FBI would only pay $25 per day on a rental vehicle and I should got Enterprise about the difference.

I did that and they are no more helpful.
I spoke to Zac Maddox the branch manager about the unauthorized upgrade from $25.00 to a $28.45 a day plus tax car.
He said he did not know what the associate and I had agreed on.
This is the first time I had to use a insurance authorized car rental.
I was not told that the car would be costing me the difference.
I was taken advantage of just like dealing with a car salesman.
I was not informed that an upgrade was the reason, I had to pay $58.25 then $112.49.

My adjuster said they would reimburse me, well that did not happen.
Why would I wish to pay for anything? I already paid Farm Bureau for my insurance.

I might be naive, bu this is WRONG!
I was manipulated and cheated!
I want my $168.47 back.

We rented a car through enterprise online before our vacation, when returned the car we were charged more than double the amount (like $200 more). We fought on the phone with the enterprise we rented it from a few times which got us nowhere. We were charged for every mile we put on the car. The car had trash in it when we picked up too, they couldnt even clean it. And to make the whole thing worse we got a letter in the mail saying we didnt pay a toll so the company did for us and was charging us $20 for doing so. We fought with them about this also. I dont see how it is possible to drive through a toll with out paying. We did use toll roads on our vacation and we had to stop at everyone and pay so they would open gate. My family rents cars all the time, for every vacation several times a year. We have been told that we were severely taken advantage of since this was our first time ever renting car. We normally drive for every vacation, in our own cars, but flew for the last one. My granfather is an OTR truck driver and has driven all the country, he has never heard of being able to drive through a toll without paying. This seems like complete ###. We extremely mad and will never use enterprise again.

Like some previous complaints we traveled to Chicago in an Enterprise car. We payed 5 or 6 tolls but we did miss one $.95 toll by going through the I-pass lane. We recently received a bill for $15.95 from Enterprise. Per the Illinois tollway website, nothing will happen until you miss 3 tolls in a 2 year period.

We are trying to figure out why a $15 fee is charged when Enterprise's office is in Lombard while the Illinois Tollway Association's office is in Downers Grove. We would be happy to pay the $.95 but were never given a chance by Enterprise. What is the point of a number to call if no one is ever there?

I Don't use credit cards anymore and don't believe in our banking industry at all. Now, I can not rent a car with good old American cash. Enterprise and other company are forcing me to have a credit card or no chance of getting service and this is Illegal. Just as some business will not take bills over $50 so does this mean money is no good or is it just another banking, insurance ploy to get more money from those who don't relize that they are being taken for a ride, no pun intended. As a paralegal in class this will be brought before my class for discussion and see what we can do. My goal is to stop all this bullying that our government and corperations are doing to those of use that seem to have no choice but, we do and I will be that activist once and for all

My husband and I are living in San Francisco. Last New year Eve we made a three days trip to Redondo Beach, CA.
We rented a small car for $25.00 per day from Enterprise at Redondo Beach, CA for only two days, actually 1.5 days.
We got the car on 12/31/2011 noon and returned the car on 1/1/2012. It was a plan and discussed with the manager of the rental shop.
The manager of rental car shop allowed and agreed with us to leave or return the car at the Best Western Redondo Beach Inn where we stayed during the trip.
A few weeks later, after we had flown back to San Francisco, we found out we got charged $390.30 for our rental car in the credit card billing statement.
After the surprised billing came, we tried hard to explained to Enterprise the mistake they made and the credit card company.
Unfortunately, Enterprise has refused to review the matter and faxed us a made up rental car billing statement. The statement has shown we rented the car for seven days instead of two days. The rental car shop insists that is a right billing statement.
We try to think what runs wrong. Then we felt we were cheated at the beginning of the rental car shop already. The reason we said that because when we gave our credit card to the manager, he charged us $390.30 before we drove the car. We asked him why you charged $390.30 that large amount for two days renting. Somehow the manager said this was a standard charge which would not go through to our credit card.
This rental car trouble has been bothered us for six months because we do not want to be whipped off. We found this rental company Enterprise through by the staff of Best Western Redondo Beach Inn. We have feeling the both Enterprise and the Best Western Redondo Beach Inn were together to help the tourists pay money should not be paid all the time.

So we rented a car from Enterprise for our road trip recently. The walk around was fine. I was told I'd get a Mazda 6, and when I got there, it was still not ready, but a Chevy Cruze was on it's way in from the body shop. It had been in a wreck (I'll get a carfax). A few hours into our trip, the bottom fell off. I called Enterprise and talked to their rep immediately, Aaron. When I got back, they accused me of being in an accident. They denied I called until I directly confronted the person I'd spoken to. The Manager, Carlos, was so rude, I had to get my husband to handle him before I started screaming. Then they said, we should have looked UNDER THE CAR BEFORE I signed off on it. --not on the "checklist". Apparently, it's a big scam if you google Enterprise/Insurance Scams. The manager continued to be so rude, saying things like "you don't shut up do you" and 'if you'd listen for a change" . Yes, I have it on recording because in Georgia, it is legal to do so. My husband came close to literally punching the guy. I will have to change the format of pictures and re-upload.