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Enterprise / unauthorized billing

United States Review updated:
The rental fees charged by the airport center are extreme. After the initial rental fee from the rental car company, there is:

1) "consolidated facility charge" — ok, every company's rent passed on the the consumer;
2) "transportation facility charge" — ok, the bus that gets you there;
3) "arena fee" — what is this?
4) "vehicle license fee recovery" — what is this? I didn't lose my license;
5) "concession fee recovery" — what concession??
6) "sales tax" — just more of the above but described with a little more honesty?

I recently rented a car in kc and these taxes added over $100 to the final bill.


Sort by: UpDate | Rating
  25th of Aug, 2008
Agree Disagree 0 Votes
Are you completely naive or do you really think that you can purchase a service without paying sales taxes! Arena fees, concession fees, and sales tax are all local or state taxes. Why don't you do some research next time so you do not sound uneducated to the masses!
  5th of Nov, 2008
Agree Disagree 0 Votes
FYI, license recovery fee is for the plates on the vehicle and usually is a flat per-rental fee of around $2.00. Most of the remainder of what you list is airport fees. If you don't like them - if they're too expensive - take a cab off-site and rent from a neighborhood location... Cab fare both ways should be less than $100 in most cases.

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Enterprise Holdings Logo Enterprise Holdings
Customer Service
Overall Satisfaction Rating

348 Reviews
600 Corporate Park Drive
Saint Louis
United States - 63105
+1 855 266 9289
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