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Empire Carpet / NO SHOW FOR ESTIMATE

1 MD, United States Review updated:

I contacted Empire Carpet and scheduled an appointment for an estimate on 2-14-09. I was assured at the time that installation could take place on 2-16-09. These dates were set due to the fact that I would need to travel out of state to be at the home where the job would need to take place. The estimate was scheduled for 2-14-09 between
1-3 p.m. At approximately 12:15 p.m. the sales rep called me to confirm my location. At the time he told me that he was about 2-1/2 hrs. away and would need to call me back. At approximately 12:30 p.m. someone else from Empire called me to say that they would not be able to make the appointment and would I like to reschedule. I explained that I had made special arrangements to travel from Pennsylvania to Maryland to be at the home that particular weekend. I was told again that they had nobody in the area to come that day and that they could reschedule "maybe" on
2-16-09. I told her that I did not want to reschedule and that this had caused me an inconvenience. She told me that they would give me a $50 credit toward my purchase. Again, I told her that I did not want to reschedule and they had lost my business.

I called Empire on 2-16-09 and requested to speak to someone in charge so I could make a formal complaint. However, I was told to give them my phone number and someone would get back to me in
1-3 days.

Based on this experience, I would never use this company or recommend them to anyone else.

Dh
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Comments

  • Co
      4th of Mar, 2009
    0 Votes

    Dear D Hery,

    Thank you for bringing your sales experience to our attention. We apologize for any inconvenience this situation may have caused for you. Our customer care team is reviewing your concerns, and a team member will follow up with you directly within one business day to work toward a resolution.

    Sincerely,
    Consumer Advocate Team
    Empire Today, LLC

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