Emirates Group / Emirates.com / flight postponement. bad customer service
We had booked a flight from oslo to mumbai-ek0160 for 11th may
However was surprised to get an email yesterday that the flight was postponed to 12th may. I called up the call center that I needed a 11th may flight, however the customer care executive didn't give me a satisfactory solution. He asked me to me take a complete refund and book with another airline if I wanted to leave on the same date. We even asked for an alternate to book us on another fight or provide us accommodation which was also denied!
I have booked the flight as per my convenient dates, why should I bear the cost of staying in oslo for an additional night or pay additional charges for a fresh booking or book a different flight?
I always had high regards for emirates customer service. This is really pathetic service
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