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2.0 724 Reviews

Emirates Complaints Summary

187 Resolved
537 Unresolved
Our verdict: When using services from Emirates with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Newest Emirates reviews & complaints

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11:46 am EDT
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Emirates safty

Dear Emirates airline management:
I am Dr. M. Mazen Taji
I would like to report to you the lack of safety on board of your aircraft.
I was on board of the flight EK 912 coming from Damascus to Dubai on October 11, 2010 left from Damascus at 11.10 am and arrived Dubai at 1510 hrs.
I was setting in the seat # 39 F.
During the landing in Dubai and when the aircraft touched the land, all of sudden, I was surprised with the seat back of seat beside me # 39 E (which was vacant) falling down with a heavy cardboard box behind it, the seat back and the box were heavy enough to break the back of any possible passenger could be available there.
As an evidence I took many photos by my mobile phone and you can see it in the attached file.
FYI no one of the air hostess interfered to do any action or even to say after the craft stopped that this will be reported to the administration and we are sorry for the incident.
FYI the service offered from Emirates air staff in Damascus airport was too much below standard and I had a friction with them, I would not make the story long by telling you the incident there but ready to give you details if you ask for it.
FYI the Emirates airline in the line of DXB - Damascus has declining reputation in terms of inside condition of the air crafts and service during the trip and now we have an issue with safety of the passengers.
I traveled so many times with Emirates to Europe and I find a huge gap between the standard of middle east lines and European lines. I feel bad for that, I hope I will get prompt answer before sending the photos to another people.
thanks
Dr. M. Mazen Taji
mohammed.[protected]@emirateshospital.ae
mazen.[protected]@gmail.com
mobile [protected]

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mohammed habeeb bakkalli
, BW
Nov 03, 2012 5:56 am EDT

My name is Mohammad habeeb EK-[protected] I have travelled on 2nov2012 morning flight from Dubai JNB I had a connecting flight in next 30min south African express, I have been told its to early for Ur baggage to be boarded as they haveen't received it from emirates, , 2day from morning I have been colling all emirates phone numbers where I get to know abt baggage claim now ppl don't spell there names I have called 10times and yet they say will put in next available flight now I don't understand if thy give one name if I ask for same name thy just say there is no one with that name now the last lady I spoke was pinky, , don't know how true is that I preferred traveling with emirates for like 10years now and I believe I was wrong abt how professional they work, , I guess they gonna loos a very loyal customer, ,

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10:52 am EDT
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Emirates stolen items from check-in baggage

On an international flight from dhaka, bangladesh to new york, ny, several items totalling $1431.00 were stolen from my check-in baggage. Emirates airlines sent me on a wild goose chase trying to recieve payment for my stolen goods. To this day, they deny any responsibility for my claim and state that I did not follow the appropriate guidelines for filing a complaint.In reality, they sent me from hotline to hotline (Aka: a number that is never picked up and leads you directly to a voicemail box. You can leave a message, but understand they will never return your call). I am not the only individual whom they have done this to.

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3:38 am EDT
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Emirates seat allocation

I was the fourth economy class passenger to checkin on a 777 travelling from sydney to bangkok. I requested an aisle seat prior to an allocation being made.

I was told that I was allocated a window (For my wife) and a middle seat. Furthermore I was told the aircraft was not full and was likely to have a row to ourselves.

There were spare seats, but we had another passenger allocated the aisle seat on our row. This prevented me moving myself in the early stages, amd as with an overnight flight, other passengers with spare seats immediately occupy them for their own sleeping arrangements. I was thus locked into a middle seat for 12 hour journey.

My problem is I have had a knee operation and after a time sitting I need to stand up and move a bit to save my knees from giving me problems later.

As it turns out, I am struggling around the next day due to pains in my knees.

I am very unhappy about the checkin for emirates at sydney airport, no doubt only one employee.

I am a frequent traveller, tavelling from either papua new guinea, where I work, or australia which I visit on an average of every three weeks, this one event has lost me to emirates,

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1:57 am EDT
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Emirates boarding pass

I was travelling to dhaka from london via dubai on 3rd october 2010 on ek 006 at 22.15. My flight numbers were ek 006 (3rd oct) and ek 586 (4th oct. ) respectively. I had made my bookings before I left dhaka on 26th september. Both sectors had been upgraded to business class with my skywards miles. Emirates had sent me my e-ticket the day before I was supposed to fly back to dhaka. I am a frequent flyer no [protected] and a gold member. Whenever possible I try to fly emirates.
On check-in at heathrow, I was told that I did not have any booking for dubai - dhaka sector as the boarding card had been issued to someone else with my surname (Azad). I really wonder how this was possible? There are the first name/s, title, ticket number, passport number, pnr etc to consider. When I asked where this had happened I was told it was & lsquo;in some other station’.
I had to wait for more than an hour before this could be resolved, leading to uncalled for anxiety and uncertainty. The agents dealing with the situation were not very helpful, either, and at times downright rude (Using terms like & lsquo;butt off’) ! I appreciate that they were trying to sort things out, but perhaps this is not the right way to do it!
I wonder if your esteemed organization could look into the matter and ensure this kind of problem does not recur. However, the website for complaints does not look encouraging!
In today’s security conscious world, such incidents, where mix-ups with names are involved, can blow out of proportions!
I would request you to please take into consideration the passenger’s feelings when s/he arrives at the airport, sanguine that s/he has a confirmed seat, but is told otherwise!
Hoping to get an early response
Sincerely
Kishwar azad
(Prof dr. Mrs kishwar azad)

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1:59 am EDT
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Emirates abuse and misbehavior by ground satff

I am writing about an incident which has had a serious psychological impact on me and my family. On Friday night, I went to Narita airport in Tokyo, to see off my bother-in-law and his wife who were flying from Narita airport via Dubai by the Emirates airlines. At the check-in gate, it was pointed out by the staff that the hand luggage seemed to be over-weight. For your information it was a cabin-size approved beige wheeled case. The check-in counter staff (who were apparently JAL staff, managed by Mrs...) weighted the luggage and stated that it was over the 7Kg allowed for cabin bags by EK. They asked the passenger to either pay for the extra weight of the hand luggage or make it lighter, as it would not suit the cabin in that state. They also pointed out that the luggage maybe slightly oversized. As the accompanying person and a frequent-flyer of several world-class airliners including EK, I suggested to resolve the problem by making the hand luggage o lighter by removing unnecessary items that we would send for the young couple by post later. This was agreed by the passengers, so we left the counter and opened the luggage, removed a few heavy weight fragile items, which freed up some more space allowing us to zip-up the one layer of the luggage, making it smaller, suitable as a compact and light wheeled cabin-size case.
So, we said goodbye to our guests and made sure that they could pass the security safely and reach the boarding gate safely.
We went back to the parking lot with my father (77-year old who had just came in from Dubai), my wife and another friend. After I we left the parking in car and entered Higashi-kanto expressway ramp (right at Narita terminal 2 parking exit), my wife's cell phone rang.
After a few words with the unknown caller, my wife asked me to stop the car, as apparently she was stopped by the airport staff at the boarding gate. She said that the staff had stopped her at the gate and that we had better go back to the terminal, as she was desperate and severely distressed at the boarding gate. She was disallowed to board the airplane, and the plane was scheduled to depart in a few minutes (maybe 10 minutes).
By the way, this was a really bad situation, as we had all panicked ourselves due to the phone call, and I had no way to go back to the airport to help my in-laws, who did not speak any Japanese. I asked two policemen on the highway ramp to help us go reverse, back into Narita airport, and they kindly accepted our request for help.
A few minutes later, me, my wife and another friend were back at the EK check-in counter asking what had happened. The staff tried to explain that apparently their luggage was overweight. They pointed out that they had already warned us about the luggage being heavy for the cabin, and that they stopped the passenger as we had disregarded their instruction on the "beige" wheeled case. This was not true, since as I explained, we did remove heavy items from that bag and retract the layers to adjust the size. I was really surprised at this point, and suggested that no matter how much this would cost, I would like EK to charge my credit card as much as they like, but let the passenger and the luggage pass through, as their personal items and souvenirs remaining in Japan would make further trouble for us too.
It was very unfortunate that at this time, Mr. M Y, the airport services agent of Emirates in Narita airport, showed very bad manner calling those passengers "warui okakusan" 悪いお客さんor "bad customer", which is considered abusive and vulgar in the Japanese culture. He also rejected to explain the reason why the passengers were treated in that way, and basically treated inappropriately in response to our question. We asked him to write down a report explaining his misbehavior and inappropriate language to be presented to Emirates authorities, but he rejected to write anything down. Our friend was able to record a part of our conversation with Mr. Y, which can be presented if necessary.
I was about to lose my temper at this point, practically crying out my utter disappointment with EK and its ground staff at Narita, for their abusive treatment and handling of the matter.
Finally, when the aircraft had departed already, the luggage in question arrived back at the counter. To everyone's surprise, this was NOT the beige case, but her cabin-size approved blue case, which had been with her during check-in at the counter and passed security and other steps with no mention, what-so-ever, from the check-in or security staff.
I did not want to argue anymore with the staff there, so I asked for their business cards and took the luggage heading home. Now, I am complaining to you with specific points and questions, and expect explanation and formal apology from your airline, and compensation for our guests whose items have remained in Japan, and had a terrible feeling all the way on-board. This event was really unexpected, and I hope that I won't regret my excitement from Emirates flying into Narita and recommending Emirates to at least 5 members of my family and friends for this summer vacation.
The points
1- We agree that the cabin-size blue case was slightly overweight, but absolutely not oversized. If Emirates was so concerned with the blue hand baggage, why there was no warning by anyone prior to boarding the aircraft? Was it not their responsibility? The hand luggage was with the passenger during the check-in and security, how do I believe that the abuse was not intentional?
2- Imagine that two passengers, choosing Emirates out of at least five other carriers on the route, are present at the gate to board the aircraft just a few minutes before scheduled departure on the beginning of a 20-hour long journey, with a hand bag a few kilograms over the allowance, because of important fragile items that they preferred not to check-in. How should a world-class air-line act at this point? As per my years of experience with several world airlines, including Emirates, this should not cause so many problems. In one case, when the hand bag was too large, it was transferred as a check-in bag and usually, the cabin crew were kind enough to accommodate the bag in the cabin. How does Emirates train its staff to deal with such situations? Was the way Emirates handled our case an appropriate reaction in its authorities’ opinion?
3- I insist that a paying customer expecting a good service and respect cannot be called a "bad customer". However, if it is your airline's policy to abuse and discriminate against some passengers and insult their accompanying people in any case, I guess you have to publicly announce the policy, especially in Japan, so that those customers for whom respectfulness is a value, would avoid using your services. I would like to believe this was not the case, and hope to hear that your airline does not approve the airport services agent’s language and behavior.
I hope to hear from you with a reasonable explanation, and resolution that can at least partly mend the psychological damage your airline has caused to me and my family, and restore your reputation as a "good airline" in my eyes. I write this to you as the first step in hope to settle the matter as soon as possible, before taking any further actions.

Emirates response:
I am sorry that your guests, were unable to take their hand baggage on board their flight EK319 from Narita to Dubai. I wish to take this opportunity to advise you of our policy on hand baggage.
Economy class passengers are allowed to carry one item of baggage into the aircraft cabin. The total dimensions of this bag must not exceed 22 x 15 x 8 inches nor weigh more than 7 kgs, and it must fit either under the passenger’s seat or in the overhead stowage lockers. Safety of passengers is of paramount importance, and oversized or overweight cabin baggage will not be allowed in the aircraft cabin and will be placed in the aircraft hold. It is potentially dangerous if an overhead locker is opened and a heavy bag falls on a passenger. Serious injury can result from such accidents. In most airports, the screening of hand baggage size and weight is conducted at check-in, then at security, and lastly upon boarding to ensure the above mandatory regulation is adhered to.
A report from our Airport Services Manager in Narita confirms that she had already checked in 29 kgs, against her free baggage allowance of 30 kgs, therefore, the staff offered her the choice of leaving the excess baggage behind or pay the applicable excess baggage fee. I am sure you can appreciate that the staff never intended to embarrass you or your guests but to strictly abide by the hand baggage policy for our passenger’s safety on board. Nevertheless, I can assure you that such behaviour and rudeness of staff members is not tolerated and that we take a serious view of such incidents. We expect our staff members to always deal with passengers in a friendly and professional manner, which you, as our customer, have every right to expect. Furthermore, Emirates does not discriminate against any race or people. We are a multi-cultural and multi-ethnic based company and this is where much of our success lies. The Airport Services Manager in Narita has been informed of this incident and will take steps with the relevant staff member to ensure that such a thing does not happen again. May I take this opportunity to assure you that Emirates is constantly working to improve and rectify these aspects of our service. The performance of staff is something we can change internally, based on such feedback. I am sorry that we did not live up to your expectations on this occasion and ask that you give us another chance to demonstrate our service commitment.

Our response:
It is to some extent relieving to hear that your company does not approve the way this case was handled and the behavior of some of the people involved. I understand the safety concerns about heavy objects
placed in the overhead compartments. Indeed, I was ready to pay for any excess or as I said in front of the check-in counter "buy a one-way ticket just for the luggage", but make sure that our guests would go home with their items accompanying them. Unfortunately, it was too late and the airplane was already on the runway. Moreover, taking into account the misbehavior of the aforesaid agent, the passenger had panicked so badly at the departure gate and therefore, I believe she was even unable to make the right choice by removing some objects from the luggage and/or pay for the applicable excess baggage fees. As I wrote previously, she seemed to be distressed while asking for help on the phone. By the way, I deeply hope that in addition to the promise of taking such incidents seriously, Emirates would prove its commitment by
delivering these items to its owner, or indirectly compensating for the delivery charges incurred there. Certainly, it's a comparatively small expectation, but would make a positive impact.

Emirates:
Once again, I am sorry to learn of your disappointment with our ground staff in Narita who did not provide any flexibility with her excess baggage.
Additionally, all feedback is investigated, responded to, with the information added to our information database, and any changes/amendments to be made to procedures are based on such feedback.
It is never our practice to make any one individual feel less important than another, or if their actions or lack of service has resulted in feeling that way, then this was not our intention. I regret that we are unable to entertain your request for delivering the excess bag, which was left behind, or compensation on this occasion. I regret our response cannot be more favourable on this occasion.
Thank you, once again for writing and for giving me this opportunity to reiterate our position.

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SANKARASUBBU
, IN
Jun 09, 2013 2:55 am EDT
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While registering with skywards.com to activate membership, how can rectify the unspecified error i.e the message appeared as an error occured your request being processed. My email id is nygcsankar@gmail.com kindly send reply. My membership no. is EK361362783

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Frequent fly
Brisbane, AU
Apr 30, 2012 12:53 am EDT
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In response to Emirates reply to this gentleman's concerns. Emirates "words are cheap", and from our own on going treatment/lack or response/replies. I will never allow my daughter to fly with Emirates again.
Trauma this gentleman feels doesn't go away with words. Shame on Emirates

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Emirates large fine to change surname

Dear sir / madam,

My husband recently made a booking with emirates to fly to australia via dubai. He entered my married surname instead of my maiden surname on the booking. My passport is still under my maiden name.
Nevertheless, we have all the documents including the original australian marriage certificate, australian driving license which is under my married surname and other banking information to prove my identity.

Now, we needed to cancel/re-issue our booking and pay the fine of 200 pounds!

It is absolutely ludicrous that you have to erase the whole booking in order to amend or perhaps add a small note to the booking.

What do you think? Do you think it is unfair to charge such a large sum?

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Update by sam1980
Oct 01, 2010 5:50 am EDT

Also, Apparently BA changes 25 pounds for this same situation!

Update by sam1980
Oct 01, 2010 5:49 am EDT

This is ridiculous. Are you implying that they may be illiterate? I have the original marriage certificate - which by the way can be checked out very quickly. By the way excuse got from Emirates that Australia won't let me thought! Absolutely rubbish - especially if the certificate itself is Australian. Not to mention all other supporting documents should this even be an issue.

Now, lets consider that you have a valid point. But WHY charge 200 pounds! Don't you think that it is little too much? You cannot justify 200 pounds to amend the booking in this situation!

Also, what happened to customer service. I shall NEVER EVER do any business with Emirates as not only they have been unhelpful but also rather rude. They provided not even slight tone of empathy. Emirates customer service is mind boggling - they should tape their employees and get outsiders to rate it! If you don't believe me phone Australian Quantas and try to complain or even make a booking and you will know what I am referring to!

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Emirates lost baggage

Dear sir

I lost my baggage and got it back.
However, someone opened my baggage and took some items.
And I reported it to your staff (Mr. Hamza) in dammam airport.

He said 1month ago the items are in dubai airport.
I have tried to call mr. Hamza 100 times this week.

It is obvious that he is avoiding my call.
I checked the baggage service center next to hamza’s office.
They said mr. Hamza was in the office.
But nobody took my phone.

I need to get my ###ing I pod back.

Your company service is worst in the world!

Return my ###ing I pod!

I will put all conversations with mr. Hamza in youtube!

========this is what I faxed to hamza 16/august=============

Tel : [protected]
Fax : [protected]

To : emirate airline dammam airport manager (883 7861 / mr. Hamza)
From : akiko, ueda (Park, sunghwan)
Subject : missing articles

Reference : bahek40382

This is park, sunghwan who is akiko’s husband.
Today, I got my missing baggage in dammam airport.
When I checked my baggage, it was already opened by someone.
There were no locks (2locks) on the baggage.

There were also missing items inside.
It is obvious that someone took them.

1. Ipod touch : value (Sr1, 493)
2. Ipod nano : value (Sr749)

[protected]@emirates.com

Please check it and let me know the reason.

Please use e-mail : [protected]@hotmail.com

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Emirates double ticketing

I purchased ticket from maharaja travel inc. At 36-09 main st. Suite c1, flushing, ny 11354 to travel to india and back. I paid a check to their bank of america account ([protected]) at ny. On july 7th. As per my travel agents direction I printed my e-ticket receipt & itineary [protected]) from emirates website. On july 8th. Emirates check in counter clerk at sfo airport viewed my e-ticket receipt & itineary and issued me two boarding passes, from sfo to dxb, etkt [protected] and on 10 jul from dxb to ccu, etkt [protected]. Going and coming back are confirmed by the emirates check in clerk at sfo. Booking reference d6y7xj.
On 10 aug, at ccu an emirates employee told me 30 minutes before the departure time (Though I checked in 2 hrs. Early) that my e-ticket is not valid anymore and there is problem with credit card payment by the travel agent and I have to pay full price again to board the flight and return to sfo. I argued with the emirates agent at ccu that my e-ticket was valid on 8 july and emirates issued me boarding passes to leave the counry and confirmed my return flight. Why emirates didn't stop me at sfo on 8 july? I could contact maharaja travel inc. Then and resolve the dispute. I have only 30 minutes left to catch the ek 571 flight, and you are telling me just before the departure time, I can't contact maharaja travels now from the airport (It's 10:00 pm at new york). I was completely helpless at the airport, can't miss the flight. I am already in india, if there is a payment dispute from maharaja travels, I am willing to pay ccu to sfo one way fair now and after arriving usa, will settle the issue. But the emirates lady agent didn't help me and insisted to pay the full price to board the flight. I used my credit card and paid $2131.32 to emirates airlines to get my boarding passes. At dubai, I contacted the authority and asked them if e-ticket was not valid then why emirates airlines let me leave the sfo and issued me boarding passes? I never got a reasonable answer from them. I cant pay twice for the same trip. I want my monet back from emirates airlines, because that let me leave sfo after checking the e-ticket which I printed from their website.

Debasis malakar
[protected]@hotmail.com

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Emirates flight cancelled ek212 until next day

Passenger reference number bsanjf flight ek212 flight cancelled until next day

My mum travel 08-04-2010 booking reference number is bsanjf flight number is ek212 flight get cancelled until next day 8.00 pm my mum traveling from houston tx to mumbai in india and she is wheelchair passanger and diabetic we hire taxi on 08-04-2010 all family drop my mum in air port we left around 4.30 pm and back home 4 hrs letter flight cancelled and aftar flight cancelled after 2 hrs she call me from somebody cell phone I left my job and go home I took all family again I hire taxi and went air port aftar 3 to 4 hrs she not there we ask somebody they
Tell me they took in hotel marriot we again hire taxi and went marriot hotel at 3.00 clock at night and my mum she not eat 2.00 clock aftar noon to 1.00 clock at night she eat in hotel she very seek and very depressed and we back again home 5 am in home back and again next day we hire taxi and we went air port 11 am and also my mum she miss wedding in india and my brother also come to air port in india he spend also time money and lot suffer this two day 08-04-2010 and 08-05-2010 we suffer lot my mum get seek I also spend 800.00 dollars and in india my broter spend 350.00 dollars we spend total 1150.00 dollars and also mum mum is seek until now and our family suffer because your flight cancelled 24hrs I need compensation of my spend money and time and suffer and my mum get seek

Name ismail patrawala
16654 beckland
Houston tx 77084
Tel [protected]
[protected]
Email [protected]@yahoo.com

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Emirates - bad customer service

I've been waiting since 29 april to get a response to my complaint on emirates flight from manchester to perth with my family. The trip cost us in excess of & pound;2, 500 and we were treated rudely along with many other passengers. I've just received a brush off response (Below) from emirates and although i'll never fly with them again, I feel enraged...

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Emirates overbooking

I had a scheduled flight by ek 526 from dubai to hyderabad on the 12th of august 2010 departing at 3 45 am in the morning. I had a confirmed ticket and reached the check in counter 3 hrs to departure. After waiting for an hour at the check in counter, I had been told by emirates staff that the flight had been overbooked and no seats were available. This was one of the most unacceptable and disappointing action from the national carrier of uae which is supposed to be the best. The ground crew very rude and had no sympathy or even a bit of regrets for their inappropriate overbookings with no consideration of the passengers' problems or arrangments. I had been told to approach the counter at 3 am, il. E 45 minutes before departure. Anyone in their right mind knows that with 45 minutes for departure there was no way that I could get on that flight. I got very angry and approached the ticketeing office for an upgrade to business class at 2 am, but unfortunately this was unmanned! I had to rush to the entrance main ticket counter and pay an extra 1200 aed due to emirates airlines mistake of overbooking as I couldnt postpone my trip. Rushing to the business check was another disaster with the crazy ground crew filipino lady showing no respect, or even a little bit of politeneess to me inspite of all the problems created by emirates airlines. Without reading my new business class ticket upgrade she rudely said you have to go to the economyh counter. I blew my top at this point and asked her if she knew how to read as the ticket states business class. Her indifferent behaviour and unwillingness to help the passenger travelling business class after all the hardship done by emirates airlines is such as shame and disapointement. I had to literally run to the boarding gate without time for duty free nor availing the business class lounge facilites. This is totally unfair and wrong on behalf of emirates airways and if I were in a country where we can sue the airlines for their inconvenience, I would take the immediate oppurtunity to do so. A word of caution to all friends, all that glitters is not gold! Emirates should employ more enthusiastic and friendly staff with common courtesy and ethics

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Maroun Chucrallah
, AE
Dec 15, 2012 8:43 am EST

DECEMBER 15.2012 I CAME FROM ABU DHABI, REACHED DUBAI AIRPORT COUNTER 90 MINUTES BEFORE MY SCHEDULED FLIGHT TO JFK WITH MY FAMILY WHERE I WAS SHOCKED BY THE STAFF TELLING ME YOUR 3 SEATS BEEN TAKEN WITHOUT MY PRIOR CONSENTS SINCE THE FLIGHT IS OVER BOOKED AT THE TIME I BOUGHT MY PAID TICKETS ON AUGUST I REFUSED TO EVEN CHANGE THE SEATS AND ASKED FOR UPGRADE OR TO BOOK FOR NEXT DAY FLIGHT BUT UNFORTUNATELY IT WAS ALSO FULLY BOOKED AND THEY CHARGED ME 1530 AED. TO DO THE REBOOKING ON DEC.17 WHERE I LOST TWO DAYS OF MY HOLIDAY AND COST ME ANOTHER 650 AED FOR TAXI SINCE THE BUS SHUTTLE ALREADY LEFT OR HAVE TO WAIT ANOTHER 4 HOURS AT AIRPORT TO TAKE THE NEXT BUS TO GO BACK HOME IN ABU DHABI.THIS IS HOW EMIRATES AIRLINE TREAT THEIR CUSTOMERS.

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Don'tuseemerites
South Fremantle, AU
Jul 09, 2012 5:31 am EDT

Emirates are still at their old tricks. Hundreds bumped off daily in Dubai. They could not care less. No compensation other than a free flight from Dubai, not much good if you have to travel from Australia to get it. Second rate hotel with hotel food restrictions for you 24 hour wait. No compensation for loss of expensive pre-paid hotel and transfer in Nice. They might follow the rules in Australia but once they get you overseas they do as they want. Be warned and don't fly Emirates.

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Elena S
, RU
Mar 15, 2012 10:33 am EDT
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Completely agree with the review. The same has just happened to me in Dubai. First, I was FORCED to buy a non-refundable return ticket from Emirates to apply for the visa. On the way back from Dubai, I came 2.5 hours before the flight. They asked me and another 16 people to wait till 1 hour before the flight, but closed the flight 1.15 mins before the departure. Mind you they pawned off by offering a compensation - 9 hours at an airport hotel + a free return ticket to Dubai in the future, but I consider it useless and insulting provided that they ruined 2 days of my life (I arrived home at 2am on a working day, instead of 5pm the day before) and offered me something I don't need. They refused to provide a monetary compensation instead (as was the case with Air France once), refused to give me ANY contacts at the customer service I could talk to about the situation. I didn't get any upgrade, moreover, the seats we got had a broken entertainment system, flight attendants were ignoring our calls for 30 mins 2 times in a row when we were trying to find out whether it'd ever work. Net net, one of the worst experiences with an airline in my life.

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George.Picket
, AE
Dec 24, 2010 3:02 am EST

Emirates is not an excellent airline. It is a poorly managed, national / state-owned airline with no concern for its customers. The same overbooking situation happened to me, in Dubai of all places. Except they overbooked all the seats and there was no upgrade availability. I have flown more than a million miles and have never had this happen. Should have expected something like this from a state-owned airline - although flying even various African carriers intra-Africa were much more enjoyable experiences.

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Emirates meals served on flight ek241 from dbx to yyz

My was recently on the ek241 flight from dubai to toronto. Prior to flying she had been through an operation and hospitalized for several weeks. The doctors had told her to keep well hydrated and not to stay on an empty stomach for too long. During this 14 hour flight they only served meals twice which in itself is ridiculous. Upon asking the flight attendants if there were any snacks available they told her that they could only give her salted crackers. Drinks were not readily available and the quality of the food provided for the 2 meals were terrible. Furthermore, she had a 9 hour stay over in dubai intl. Airport after her flight from dhaka, bd. When she flew from toronto to dhaka with emirates, she had access to the marhaba lounge during her wait at the airport. However, on the return trip, despite being issued a voucher for the lounge, she was told, very rudely by the staff there that the lounge was not available for passengers traveling to canada, but was available for passengers traveling to the us. They claimed that the policy had been in place for over a year. When we asked out travel agency who arranged everything for her, they said they were not aware of this policy.

My family and I have been flying with emirates for the past 15 years. Situations similar to this have come up several times in the recent past. None of our complaints seem to reach emirates customer service. Overall, the service of this airlines has been declining steadily over the last few years.

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Mjclancy
Toronto, CA
Jul 28, 2012 4:21 am EDT

Dear Sir,
If food was such a high priority for your travel, then may I suggest you bring some with you, eg snacks, sandwiches. And pick up a large bottle of water from the convenience store before you board the aircraft.

An airline is exactly that, not a flying restaurant or cafe.

Best regards.

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Emirates never flight with emirates airline

I would like to register an official complaint about the poor service that I my wife & little son received through the skywards customer service center,
I don't know how can I explain my family long flight story with emirates air line, I used to flight with emirates as skywards silver member [protected] & sounds was good by may 23th 2010, it is all about my family flight from dubai to lax, who can imagine the 3.5 years old child & his mother in same flight 215, skywards silver member card in hand, early check in & no priority in seat assignment by check in counter, this is not my huge complain about above story, I want to let the public/news agencies know about the seat number assigned for a long time 16h45m flight, per below, 34b for 3.5 years old baby parsa hamouni [protected] & 34j for his mom
Maryam jambor sadeghian [protected], it would be a good subject for newspaper

Client no:-[protected]
Client name:-akbar hamouni
Client tier:-silver

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TravellerDestiny
, DE
Sep 17, 2010 12:25 pm EDT

http://www.facebook.com/group.php?gid=152895511400483&v=photos&ref=ts#!/group.php?gid=152895511400483&ref=search

created this facebook group for complaint against Emirates

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11:01 am EDT

Emirates very rough treatment from the emirates personnel

I have travelled from saopaulo to india via dubai, my flight has got delayed reaching in dubai, so my trip was rescheduled to some other connecting flight to mumbai. Also, it has been told by the emirites guys my baggage will come directly to bangalore, which is my final destination. When, I rechecked with the emirates persons at mumbai airport for my baggage, it was really surprising that I have not received my baggage in the same flight I came to mumbai.

It was told to me the baggage has been misplaced and I will get that on 24 hrs. And some complaint has been registered. So, after coming to bangalore, I personally went to emirates office to understant what has happened to bag.

Another, suprise was they donot know when the bag will come and very rough treatment from the emirates personnel. Still, I or emirites person does not know when my baggage comes, after several times calling to her.

Also, they will not pay any compensation for me, since my final destination is india and im indian national.

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Emirates off loaded

We were offloaded in dubai on our onward flight from dxb to cmb despite having confirmed tickets on 7th july 2010. We had confirmed reservations to fly out of dxb on july 7th on ek 0348. (Ref code: itcckb)

They ground crew did not give us any information until close to 8:00am although we were at the check out counter close to 5:30am! We we were given baggage claim tags and then told to come back at 6:00am. At which time, we were given the utter round around with zero communication on why we were getting delayed or why we were offloaded. Two female counter employees of ek were so loud about "the airline has a right to overbook" which in my understanding of iata rules is not the case.

As a result of this rude treatment, I missed attending my brother's 50th birthday party which was the main reason to be in cmb on 7th and we were on such a limited time frame.

Now after we were unceremoniously offloaded and finally when there was an ek employee who knew how to speak to paying customers, we did get fair treatment as required by iata with hotel and vouchers.

However, we were not even put on the 9:45am flight while there appeared to be a bit of deferment to white passengers as well who were accommodated while we were there before them in the queue at 5:15am. They got into the 9:45am flight but we did not.

It is my sad observation that the local ek airline counter staff were chaotic and indifferent compared to all other airports we have traveled. Two of them in a 56 to a 60 counters had the audacity to say "airlines have a right to overbook" in their rather rude treatment of passengers of many nationalities including american such as our 3 and sri-lankans. The entire process was handled very poorly and unprofessionally. This is in direct contrast to the excellent on-board inflight service which was the best in the world. We love traveling and visiting dubai and in fact had 4 excellent days.

This poorly handled offloading incident was the only ugly point in our visit to dubai. I will be ccing this message to hrh the ruler of dubai because I feel the local ground staff seem to have an attitude towards asian passengers which reflects poorly on dubai and emirates airline both vying for world class attention as top tourist destinations and the top airline in the world.

We were revenue generating passengers who were entitled to better information and more professional service even if we were offloaded.

The inflight service on ek on all segments were excellent and better than even sq which has been the global standard for inflight service.

I am also ccing this to captain suren ratwatte, senior a-380 captain of ek.

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No_Emirates
, ZM
Jul 29, 2010 4:28 pm EDT

This is why I NEVER fly Emitates!

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10:06 am EDT
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Emirates extremely bad organisation of flights

I want to use his opportunity to share my complaints with regards to my recent flights with emirates airlines.

I am quite a frequent flyer to dubai as my fiancé is currently living in dubai. I have flown with various airlines and about four weeks ago I had my first emirates experience and what a big disappointment it was…

On 18 june 2010 I was on my way to london where my fiancé and I was starting our month long travel around europe. I was booked on the emirates flight ek771 from cape town to dubai and from there I was suppose to meet up with my fiancé and fly to london (Gatwick) on flight ek15.In cape town we were suppose to depart 18:10, but the flight kept on being delayed and round about 20:00 the flight was cancelled without any explanation. Until today I am still not sure what the real reason was for cancelling our flight. We were sitting until 22:00 when eventually some people gave us directions on how to go about from there.

On 19 june 2010 we went back to the airport to re-book our flights. We stood in a queue for almost three hours before I received any assistance regarding the re-booking of my flights. When I re-booked my flights the lady at the counter refused to re-book my window seat (That I have booked two months in advanced) and said I have to take whatever she gives me because everyone has a problem. I suffer from clausterphobia and need to have a window beside me to look outside and for this reason I had my seats booked two months in advance in order to ensure that I have a window seat on all my flights. With much trouble I got my seats re-booked.

I booked my flights in such a way that my stopover in dubai will be of minimum wait so that my fiancé and I can get to london as quickly as possible. With the cancellation and re-booking of my flights I missed my connection flight to london with my fiancé and end up having a six hour waiting period in dubai before my next flight to london.

While I was waiting in dubai airport (Terminal 3) I couldn’t seem to find a flight from dubai to london (Gatwick) on the departure boards in the terminal. When I asked for further assistance at one of the help information desks, the lady said to me that I am not going to london (Gatwick) but I am booked for arriving in london (Heathrow). I was originally booked to land in london (Gatwick) and therefore assumed that my re-booked flights will be the same as my original booking. They never told me they changed my destination! I paid a train ticket in advance that was suppose to take me from gatwick airport into london central where I arranged with people to come and pick me up. I couldn’t use my already paid train ticket and had to pay another train ticket from heathrow airport to take me into london central.

When I was on my way back to cape town on 14 july 2010 on flight ek10, I thought that everything will be fine. We boarded on time, but end up waiting two hours on the aircraft because there was something wrong with the petrol tanks. This means that I was going to miss my connection in dubai to cape town and have to re-book my flights again! When I went to the emirates desk to re-book my flights I was booked on emirates flight ek763 from dubai to johannesburg and from there I was suppose to connect on flight ba6431 to cape town. The lady that helped me promised me that I have window seats on all my flights, but it ended up not being true and on some of the flights I had to sit in the middle seat. What was worse is that no one told me that I had to claim my luggage in johannesburg as I booked my luggage in for long transfer directly to cape town in london (Gatwick). I nearly left my luggage in johannesburg! I booked my flights back to cape town in such a way that I can get enough rest before I had to work the next morning, but ended up arriving late that night in cape town and then had to travel back to my house and work the next morning.

I understand that some of the events are out of emirates control, but I really do feel it is necessary to bring this to their attention so that they can possibly give attention to the improvement of your flight organization and arrangements for future flyers with emirates airlines.

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Emirates service staff

If I had some constructive criticism about any service or service staff that I pay for normally I would not hesitate to go directly to the manager/company and provide that feedback in the hope that they would listen to any comments/criticism and act on them. Alas with emirates airlines there is no point as they will not listen or appear to be interested to those of us who travel in the back of the airplane.

In this last period I have flown to brazil and back and egypt and back and both times the service from entering terminal 3 economy class - through to the cabin staff has been appalling.. I am due to fly to langkawi next weekend and the leg to kl is with emirates and already I am dreading the experience.

An airline that has no checks and balances, whose staff fill up the business and first class seats and who I believe have lost reality with what actually goes on down at the not so wealthy part of the business ~ does any of this really matter ~ to us down at the back it does, but to the management and staff of emirates ~ I doubt it... With dread I look towards the weekends flight as I do to south africa flight later in the month...

Well change airlines I hear you all say & hellip; when you live here your choices are limited! And at the cost that emirates charge the common man & hellip; well I guess they have to augment the 10% first and business class seats for their staff…

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8:16 pm EDT
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Emirates is this ofer letter fake or real

Sir I had recived a ofer leter from emirats group for the post of electrical engineer in the manchester airport
Job location terminal 2 manchester airport post code m904qx, uk
Is this ofer letter a fake or real one

Head office:
Terminal 2 departures hall
Manchester airport, m90 4qx, uk.
Phone: +[protected]
Website: http://www.Emirate-airlines-group.com
Email: [protected]@emirateairlines-group.com

Name of employee: mehdi hassan job ref : ealg/gfp/uk322-2010.

We refer to your earlier forwarded application for job engagement with relations to emirates airline group, united kingdom, on the above subject matter, emirates airline group, united kingdom, management hereby congratulates you on your successful emergence based on detailed recruitment by our official recruitment office. Further details are as follows:

Designation. A

Basic salary

Job location

Job resumption date

Job requirements and proceeding:
All employees successfully screened and recruited for the & ldquo;emirates airline group, united kingdom " (And not presently possessing a valid united kingdom residence and work permits clearance papers) shall be expected to personally incur all expenses as shall be related to the processing, procurement and acquisition of their necessary permits clearance papers with the help of a traveling agent and shall be duly reimbursed and will be substantiated with receipts and the employer will reimburse the employee not later than five (5) working days after submission of employee’s expense report and receipts.

You shall be required to furnish us with your valid united kingdom residence and work permits papers on or before 30th july 2010 as a proof of readiness to join the emirates airline group, united kingdom project team in the due time as stipulated above for your job resumption with the emirates airline group, united kingdom in united kingdom and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services with the emirates airline group, united kingdom.

.

_____________________________
Jimmy schofild
Human resources manager.
Emirates airline group

This agreement is made this day 14th july. 2010 between emirates airline group, united kingdom under the laws of uk (Hereinafter called emirates airline group, united kingdom and employee (Hereinafter referred to specifically as contractor of the second part. )

Article 1.
Emirates airline group, united kingdom desires to secure the services of a competent contractor to provide expatriate working services and others as specified to first party contractor.

1.1 contractor and consultant present to emirates airline group, united kingdom; that it has the technical competence necessary for carrying out all the services, duties and obligations specified in this contract on the part of contractor to be assumed and performed and has agreed to carry out the same in accordance with the terms and conditions hereinafter set forth.

Article 2: contract period
The contract period shall be for contract duration: the contract shall last for duration of (12) consecutive months; one (1) year and could be renewed only if employer is satisfied with employee's services. This is with effect from the 14th august, 2010.

Article 3: fees for services and terms of paymentsrticle 3: fees for services and terms of payments
3.1 emirates airline group, united kingdom shall pay contractor / consultants on satisfactory performance of the services stated in article 1, through 1st party contractor the sum gbp 11, 920.00 after tax. (Eleven thousand nine hundred and twenty pounds only) monthly or euros equivalent depending on employee’s home country.

3.2 emirates airline group, united kingdom shall pay for services rendered in article 1 by cheque presented on a monthly basis at the rate stated in article 3.1.

3.3 payments of undisputed invoices will be made emirates airline group, united kingdom to the contractor monthly.

3.4 emirates airline group, united kingdom shall pay all of the fees in article 3.1 in pounds or dollars equivalent depending on employees’ home country and shall be paid; 75% to an offshore account provided by contractor and 25% locally.

The employee will be reimbursed by the employer for reasonable moving expense incurred only as a result of relocation or early termination of leases, storage charges; procurement of travel documents (Flight tickets) ,
Immunizations etc. Reimbursements shall be made before employees embark on journey not later than five (5) working days after submission of employee’s expense report and receipts, this after the acquisition of relevant traveling papers through their local representatives assistance from the immigrations/internal affairs ministry in uk.
Employer for each intercontinental trip shall pay & pound; 5, 520.00 flat rate travel/entertainment allowance to employee. Travel shall be by business class/first class. However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance. Cost shall be substantiated and shall be the rate charged at the period/time of purchase.

Employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.

New employed and recruited for emirates airline group, united kingdom (And not presently possessing a valid residence, work permits, visa) shall be expected to personally incur all expenses as shall be related to the processing, procurement and acquisition of their necessary permits clearance papers with the univerialtraveling agency and shall be duly reimbursed and will be substantiated with receipts and the employer will reimburse the employee not later than five (5) working days after submission of employee’s expense report and receipts.

You shall be required to furnish us with your valid residence, work permits and visa on or before the 30th july 2010, as a proof of readiness to join the emirates airline group, united kingdom project team in the due time as stipulated above for your job resumption with the emirates airline group, united kingdom and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services with the emirates airline group, united kingdom.

However, for expatriate services employees who do not presently posses their valid residence/work permits papers and visa, they are to make contact with the address given below for directives and assistance on the acquisition and procurement of their united kingdom valid residence and work permits papers.

Univerialtraveling agency
12 broadcasting house-edinburgh eh2 1wh,
Manchester - uk.
Email:[protected]@universaltravels-tours.com
[protected]@yahoo.Co. Uk
Phone: +[protected]
Contact person:terry harrison
Head of visa/permits operations.

Note: that, every employee is to get the traveling documents and incur the expense personally. The company will be reimbursed all the expense and also make additional payment of & pound; 6000 (Great britain pounds) to the employee as imposed by law for damages according to the british expatriate policy enforcement agency.

Article 4: comfirmed employees
Confirmed employees are those employee’s that have successfully acquired and forwarded his/her necessary permits clearance papers to the employers’ management-duly certified by the uk immigration services/federal ministry of foreign affairs of the united kingdom). Then they shall be entitled to article 3.0-3.4 above.

Article 5: indemnity
The contractor agrees to indemnify and hereby indemnifies emirates airline group, united kingdom in respect of all third party claims arising from the performance of this contract.

Article 6: benefits
1. Family / single five bedroom flat duplex will be provided by the company.
2. Free medical & travel insurance for employee / family. Family includes wife and kids.
3. 10 days leave / break / vacation after every 90 working days
4. Flight fares (Air tickets).
5. Free education scheme to expatriates children/family
6. Free toyota camry 2007 model.

Article 7: force majeure
7.1 not withstanding any thing herein stated, neither party should be considered in default in the performance of its obligations under this agreement as a result of force majeure.
The term "force majeure" shall include but not limited to act of god, war, nation wide strike, lockout, riot and civil commotion. A strike or lockout embarked upon by only the contractor’s personnel shall not be deemed to be included in this term.
7.2 if an interruption of work occurs as a result of "force majeure" for up to seven (7) days, 70% of the basic daily fees shall be paid as standby.

However, if such suspension results in contractor not being able to perform its duties for more than seven (7) days, then emirates airline group, united kingdom may at its option elect to continue the implementation of this agreement at adjusted standby rates to be negotiated by emirates airline group, united kingdom and contractor or to terminate the contract.

Article 8: termination
8.1 this agreement may be terminated: -
(I) if the services stated in article 1 and are not rendered satisfactorily.
(Ii) if the duration of the agreement stated in article 2 expires and no extension has been given.
(Iii) under force majeure as stated in article 7.0

Article 9: default of contractor
9.1 in the event of default by contractor or non-compliance by contractor with the terms and conditions of this agreement, emirates airline group, united kingdom shall give notice to contractor specifying areas of default and contractor shall have ten (10) calendar days to rectify to emirates airline group, united kingdom satisfaction, the said default (S). If contractor does not rectify to emirates airline group, united kingdom satisfaction, the said default (S) within ten (10) days of receipt of the notice, emirates airline group, united kingdom may proceed with termination of this agreement subject only to settlement of all payments due and outstanding at the time of termination.

Article 10: entire agreement
This agreement embodies the entire understanding of the parties hereto and any prior representation or arrangements are hereby superseded.

Article 11: attestation
As witness, the hands of the duly authorized representatives of the parties, the day and year first above written;

Signed and delivered for and on behalf of: emirates airline group, united kingdom by:

___________________________ ________________________
Signed signed by employee
Jimmy schofild
Human resources manager.
Emirates airline group
Terminal 2 departures hall
Manchester airport
Post code m90 4qx, uk.
Phone: +[protected]
E-mail:[protected]@flyemirate-airlines.com
[protected]@flyemirate-airlines.com
[protected]@yahoo.Co. Uk

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erika_jean_basco
, PH
Aug 22, 2010 6:02 am EDT
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HEAD OFFICE:
Terminal 2 Departures Hall
Manchester Airport, M90 4QX, UK.
Phone: +[protected]
Website:www.emirate-airlines-group.com
Email: hr@emirateairlines-group.com

NAME OF EMPLOYEE. ERIKA JEAN BASCO. JOB REF: EALG/GFP/UK322-2010.

We refer to your earlier forwarded application for job engagement with relations to EMIRATES AIRLINE GROUP, UNITED KINGDOM, on the above subject matter, EMIRATES AIRLINE GROUP, UNITED KINGDOM, management hereby congratulates you on your successful emergence based on detailed recruitment by our official recruitment office. Further details are as follows:

DESIGNATION. a

BASIC SALARY

JOB LOCATION

JOB RESUMPTION DATE

JOB REQUIREMENTS AND PROCEEDING:
All employees successfully screened and recruited for the “EMIRATES AIRLINE GROUP, UNITED KINGDOM " (And not presently possessing a valid United Kingdom Residence and Work Permits Clearance Papers) shall be expected to personally incur all expenses as shall be related to the processing, procurement and acquisition of their necessary permits clearance papers with the help of a traveling agent and shall be duly reimbursed and will be substantiated with receipts and the employer will reimburse the employee not later than Five (5) working days after submission of employee’s expense report and receipts.

You shall be required to furnish us with your valid United Kingdom residence and work permits papers on or before 30th August 2010 as a proof of readiness to join the EMIRATES AIRLINE GROUP, UNITED KINGDOM project team in the due time as stipulated above for your job resumption with the EMIRATES AIRLINE GROUP, UNITED KINGDOM in United Kingdom and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services with The EMIRATES AIRLINE GROUP, UNITED KINGDOM.

.

_____________________________
JIMMY SCHOFILD
Human Resources Manager.
Emirates Airline Group

THIS AGREEMENT is made this day 13 August. 2010 between EMIRATES AIRLINE GROUP, UNITED KINGDOM under the Laws of UK (hereinafter called EMIRATES AIRLINE GROUP, UNITED KINGDOM and EMPLOYEE (hereinafter referred to specifically as contractor of the second part.)

ARTICLE 1.
EMIRATES AIRLINE GROUP, UNITED KINGDOM desires to secure the services of a competent contractor to provide expatriate working services and others as specified to first party contractor.

1.1 CONTRACTOR AND CONSULTANT present to EMIRATES AIRLINE GROUP, UNITED KINGDOM; that it has the technical competence necessary for carrying out all the services, duties and obligations specified in this contract on the part of CONTRACTOR to be assumed and performed and has agreed to carry out the same in accordance with the terms and conditions hereinafter set forth.

ARTICLE 2: CONTRACT PERIOD
The contract period shall be for Contract duration: The contract shall last for duration of (12) consecutive months; one (1) year and could be renewed only if employer is satisfied with employee's services. This is with effect from the 13 September, 2010.

ARTICLE 3: FEES FOR SERVICES AND TERMS OF PAYMENTSRTICLE 3: FEES FOR SERVICES AND TERMS OF PAYMENTS
3.1 EMIRATES AIRLINE GROUP, UNITED KINGDOM shall pay CONTRACTOR / CONSULTANTS on satisfactory performance of the services stated in Article 1, through 1st party contractor the sum GBP 11, 920.00 after tax. (Eleven Thousand Nine Hundred and Twenty Pounds only) monthly or Euros equivalent depending on employee’s home country.

3.2 EMIRATES AIRLINE GROUP, UNITED KINGDOM shall pay for services rendered in Article 1 by cheque presented on a monthly basis at the rate stated in Article 3.1.

3.3 Payments of undisputed invoices will be made EMIRATES AIRLINE GROUP, UNITED KINGDOM to the CONTRACTOR monthly.

3.4 EMIRATES AIRLINE GROUP, UNITED KINGDOM shall pay all of the fees in Article 3.1 in Pounds or Dollars equivalent depending on employees’ home country and shall be paid; 75% to an offshore account provided by contractor and 25% locally.

The employee will be reimbursed by the employer for reasonable moving expense incurred only as a result of relocation or early termination of leases, storage charges; procurement of travel documents (flight tickets),
Immunizations etc. Reimbursements shall be made before employees embark on journey not later than Five (5) working days after submission of employee’s expense report and receipts, this after the acquisition of relevant traveling papers through their local representatives assistance from the Immigrations/Internal affairs ministry in UK.
Employer for each intercontinental trip shall pay £ 5, 520.00 flat rate travel/entertainment allowance to employee. Travel shall be by business class/first class. However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance. Cost shall be substantiated and shall be the rate charged at the Period/time of purchase.

Employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.

New employed and recruited for EMIRATES AIRLINE GROUP, UNITED KINGDOM (And not presently possessing a valid Residence, Work Permits, Visa) shall be expected to personally incur all expenses as shall be related to the processing, procurement and acquisition of their necessary permits clearance papers with the UNIVERSALTRAVELING AGENCY and shall be duly reimbursed and will be substantiated with receipts and the employer will reimburse the employee not later than Five (5) working days after submission of employee’s expense report and receipts.

You shall be required to furnish us with your valid residence, work permits and visa on or before the 30th
August 2010, as a proof of readiness to join the EMIRATES AIRLINE GROUP, UNITED KINGDOM project team in the due time as stipulated above for your job resumption with the EMIRATES AIRLINE GROUP, UNITED KINGDOM and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services with the EMIRATES AIRLINE GROUP, UNITED KINGDOM.

However, for expatriate services employees who do not presently posses their valid Residence/Work Permits papers and Visa, they are to make contact with the address given below for directives and assistance on the acquisition and procurement of their United Kingdom valid residence and work permits papers.

UNIVERSALTRAVELING AGENCY
12 Broadcasting House-Edinburgh EH2 1WH,
MANCHESTER - UK.
EMAIL:info@universaltravels-tours.com
universaltravelsagency@yahoo.co.uk
PHONE: +[protected]
CONTACT PERSON:TERRY HARRISON
HEAD OF VISA/PERMITS OPERATIONS.

Note: That, every employee is to get the traveling documents and incur the expense personally. The Company will be reimbursed all the expense and also make additional payment of £ 6000 (Great Britain Pounds) to the employee as imposed by law for Damages according to the British Expatriate Policy Enforcement Agency.

ARTICLE 4: COMFIRMED EMPLOYEES
Confirmed employees are those employee’s that have successfully acquired and forwarded his/her necessary permits clearance papers to the employers’ management-duly certified by the UK Immigration Services/Federal Ministry Of Foreign Affairs of the United Kingdom). Then they shall be entitled to article 3.0-3.4 above.

ARTICLE 5: INDEMNITY
The CONTRACTOR agrees to indemnify and hereby indemnifies EMIRATES AIRLINE GROUP, UNITED KINGDOM in respect of all third party claims arising from the performance of this contract.

ARTICLE 6: BENEFITS
1. Family / Single Five Bedroom Flat Duplex will be provided by the company.
2. Free Medical & Travel Insurance for employee / family. Family includes wife and kids.
3. 10 Days Leave / break/ Vacation after every 90 working days
4. Flight Fares (Air Tickets).
5. Free Education Scheme to expatriates children/family
6. Free Toyota Camry 2007 Model.

ARTICLE 7: FORCE MAJEURE
7.1 Not withstanding any thing herein stated, neither party should be considered in default in the performance of its obligations under this Agreement as a result of Force Majeure.
The term "Force Majeure" shall include but not limited to Act of God, War, Nation wide strike, Lockout, Riot and Civil commotion. A strike or Lockout embarked upon by only the CONTRACTOR’S personnel shall not be deemed to be included in this term.
7.2 If an interruption of work occurs as a result of "Force Majeure" for up to seven (7) days, 70% of the basic daily fees shall be paid as standby.

However, if such suspension results in CONTRACTOR not being able to perform its duties for more than seven (7) days, then EMIRATES AIRLINE GROUP, UNITED KINGDOM may at its option elect to continue the implementation of this Agreement at adjusted standby rates to be negotiated by EMIRATES AIRLINE GROUP, UNITED KINGDOM and CONTRACTOR or to terminate the contract.

ARTICLE 8: TERMINATION
8.1 This Agreement may be terminated: -
(i) If the services stated in Article 1 and are not rendered satisfactorily.
(ii) If the duration of the Agreement stated in Article 2 expires and no extension has been given.
(iii) Under Force Majeure as stated in Article 7.0

ARTICLE 9: DEFAULT OF CONTRACTOR
9.1 In the event of default by CONTRACTOR or non-compliance by CONTRACTOR with the terms and conditions of this Agreement, EMIRATES AIRLINE GROUP, UNITED KINGDOM shall give notice to CONTRACTOR specifying areas of default and CONTRACTOR shall have ten (10) calendar days to rectify to EMIRATES AIRLINE GROUP, UNITED KINGDOM satisfaction, the said default(s). If CONTRACTOR does not rectify to EMIRATES AIRLINE GROUP, UNITED KINGDOM satisfaction, the said default(s) within ten (10) days of receipt of the notice, EMIRATES AIRLINE GROUP, UNITED KINGDOM may proceed with termination of this Agreement subject only to settlement of all payments due and outstanding at the time of termination.

ARTICLE 10: ENTIRE AGREEMENT
This Agreement embodies the entire understanding of the parties hereto and any prior representation or arrangements are hereby superseded.

ARTICLE 11: ATTESTATION
AS WITNESS, the hands of the duly authorized representatives of the parties, the day and year first above written;

SIGNED AND DELIVERED FOR AND ON BEHALF OF: EMIRATES AIRLINE GROUP, UNITED KINGDOM BY:

___________________________ ________________________
Signed Signed by Employee
JIMMY SCHOFILD
Human Resources Manager.
Emirates Airline Group
Terminal 2 Departures Hall
Manchester Airport
Post code M90 4QX, UK.
Phone: +[protected]
E-mail:info@flyemirate-airlines.com
hr@flyemirate-airlines.com
emiratesairlinegroup_office@yahoo.co.uk

E
E
erika_jean_basco
, PH
Aug 22, 2010 6:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

sir i had recived a ofer leter from emirates group ...
OFFER OF APPOINTMENT
Designation - Fligth Attendant
Job location - Terminal 2 Machester Airport Post Code M90 4QX, UK
Job Resumption Date - 13 September, 2010

IS THIS OFER LETTER A FAKE OR REAL ONE

Jimmy Schofild
Human Resources Manager
Emirates Airline Gr

THIS AGREEMENT is made this day 13th August. 2010

ComplaintsBoard
C
12:40 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates refusal of upgrade despite illness

On the 10th of July I travelled with you on flight EK0027 from Dubai to Glasgow. I suffer from panic disorder and agrophobia and have been seeing a psychiatrist and taking medication for this condition for over a year,

On boarding, I asked to speak to a supervisor to see if there was the chance to be upgraded because of my illness; I showed her my letter from my doctor. She said this would be highly unlikely as I am only a blue member and asked me to stand – (not take a seat!) - until everyone had boarded and assured me that if there were any available seats in first/business class then she may be able to move me, however her attitude was aloof and coarse. She said there were pregnant women etc. who needed the seats more than me; was she mocking my illness? Of course pregnant woman need more space as do I.

Once everyone was boarded; and this took a long time, so I was standing, panicking for around 40/50 mins; a lot of passengers were late.
After everone was aboard, I was told I could not take a spare seat in business class despite me viewing quite a few empty ones. Instead I was ushered to seat 8A - an emergency area and had a neighbour a Mr James McManus seat 8C - he is happy to confirm any of this complaint.

As the business class toilets were the nearset I was using them without problems; the staff in this area were all smiley and seemed kind. Later on I went back again and this time the uncouth supervisor told me to use the toilets at the back; what had this woman got in for me I thought? On my return from my long walk back from the back area of the toilets – queued out Mr Mc Manus told me he had seen a Japanese lady from our area use the business class toilets no bother. By this time I was exasperated and could not wait to get home. I had been up since 2am to make my flight from Abu Dhabi where I live and work as an Educational consultant; my company always book my flights but I will be considering changing to Etihad or another more caring airline.

I would appreciate a reply within 7 days and a goodwill gesture. Should you require attachments please let me know.

Kind regards
Miss Charlotte Weir

55 Main Street
Bellshill
Lanarkshire
Scotland ML4 3DS

[protected]@hotmail.com
[protected]

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delboy…..
Perth Metro Area, AU
Jul 19, 2014 3:06 am EDT

Sorry if your ill don't travel, if you must travel accept that you will experience possible ill affects due to your condition.
Nothing personal but if I found out someone had been upgraded for free and got a seat next to me I'd be raging at the
staff for doing it.

R
R
Really?
San Diego, US
Jul 12, 2010 11:06 pm EDT

This has to be fake.

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3:35 am EDT
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Emirates ex employee of emirates now in australia

I would like advice a Kelly McKnight now ages 39 was a steward with Emirates when she was 30 for 5 years in Dubai and has since arrived back in Australia and is now with our company. Kelly has told us of a very violent episode where she attacked and hurt a fellow worker in the Emirates House provided in Dubai during her stay four years ago. Kelly has a problem with alcohol and becomes extremely hostile and violent of which now she is behaving like this at our company and she has glassed her current husband in the neck and broken his fingers from violence. He does not complain to the police as her behaviour is of great concern to our current company. Can you please let me know further information of the incident with the woman from emirates. Are police still looking for her and should the police here be notified of these violent incidences. She is making violent threats to people within our company and we are just gathering information on her to bring it to the attention of the police here in Surfers Paradise Australia Thanking you for your prompt reply. Collette Salem

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Contact Emirates customer service

Phone numbers

+371 8000 4464 +44 20 3320 2609 More phone numbers

Website

www.emirates.com

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